Director of Client Services & Operations and IT Training Coordinator to participate in nationwide webinar on remote teaching/working!

On Friday March 27th, 2020 from 11:00AM- 12:00PM Richard Musal, Director of Client Services & Operations, and Susanne Leavey, IT Training Coordinator, will be participating in a nationwide Webinar titled, “Higher Ed IT Leaders Share Insights for Managing Remote End-Users & Teamwork” hosted by TeamDynamix.

They will be discussing how ITS has been managing and coordinating the transition to remote learning and working on campus using our online ticketing system and knowledge base. If you are interested in learning more about this please use this link to register.

ITS and Library Team Up to Present Manhattan College’s Jamboard Experiment June 12, 2018 Norwood, MA

Anita McCathy, Training Coordinator, Manhattan College

Richard Musal, Director of Client Services, Manhattan College
Laurin Paradise, Reference & Instruction Librarian, Manhattan College

Are teaming up with Google to present Manhattan College’s Jamboard Experiment tomorrow at a Nercomp event in Norwood, MA.

ITS and Library Collaborate on Nercomp Presentation June 12, 2018

Anita McCarthy, ITS Training Coordinator, Richard Musal Director of Client Services & Operations, and Laurin Paradise, Reference & Instruction Librarian, are presenting at a Nercomp event June 12, 2018.

Their presentation will discuss how ITS and the Library collaborated to bring a Google Jamboard to the Library study room and how it is being used by students.

Upcoming Client Services & Operations Conference Presentations

Gregory Quaglieni and Richard Musal will be presenting at March 27th in Providence Rhode Island at the Nercomp Regional Conference & May 10th in Miami Florida for the TeamDynamix Client Summit. Both presentations will be regarding how we got our Service Desk to be 90% Student Run.

Nercomp Prentation

TeamDynamix Presentation