25Live Knowledge Base Category

Check out our 25Live Knowledge Base Category to learn more about 25Live our event scheduling solution. 

25Live Audit Trail

 Did you know that you can check on the status of your approvals in 25Live? Find out how at our knowledge article on this topic. 

25Live Knowledge Base Category

 Check out our 25Live Knowledge Base Category to learn more about 25Live our event scheduling solution.

25Live Audit Trail

Did you know that you can check on the status of your approvals in 25Live? Find out how at our knowledge article on this topic.

25Live Knowledge Base Category

 Check out our 25Live Knowledge Base Category to learn more about 25Live our event scheduling solution.

25Live Audit Trail

Did you know that you can check on the status of your approvals in 25Live? Find out how at our knowledge article on this topic.

25Live System Maintenance 1PM Saturday June 22

 Below is copied from email notification sent by CollegeNET:

Dear Series25 customer, We will perform maintenance on Saturday, June 22, starting at 10:00 a.m. (1:00 p.m. Eastern time). During the maintenance window, no Series25 tools will be available. Affected Services: All Series25 tools (both Production and Test) including 25Live, Series25 LYNX Interface, 25Live Reports, Group Administration, 25Live Publisher, X25 Analytics, Schedule25 Optimizer, Series25 Pricing, Series25 Data Import, and Eval25. Action to Take All Admins: Inform your users not to use Series25 applications during that time until services are restored. Important Notes Please run all reports prior to 10:00 a.m. (1:00 p.m. Eastern time), including reports that would normally be scheduled to deliver during the maintenance window. Scheduled reports will not be automatically executed after maintenance. No actions are needed to keep your Series25 LYNX Interface operating. If you are still using the TCS interface, please see page 60 of the TCS Academic Cycle document (login required), and let us know if you need help. We've scheduled this maintenance during a typically slow time for our customers to minimize inconvenience and impact on you and your users. If you have any questions, please contact Technical Support (support@collegenet.com) or your Account Manager (series25implementation@collegenet.com). Thank you for your patience and understanding while we improve the reliability and performance of your Series25 products and services. Sincerely, Your CollegeNET Series25 Team

25Live System Maintenance 1PM Saturday June 22

 Below is copied from email notification sent by CollegeNET:

Dear Series25 customer, We will perform maintenance on Saturday, June 22, starting at 10:00 a.m. (1:00 p.m. Eastern time). During the maintenance window, no Series25 tools will be available. Affected Services: All Series25 tools (both Production and Test) including 25Live, Series25 LYNX Interface, 25Live Reports, Group Administration, 25Live Publisher, X25 Analytics, Schedule25 Optimizer, Series25 Pricing, Series25 Data Import, and Eval25. Action to Take All Admins: Inform your users not to use Series25 applications during that time until services are restored. Important Notes Please run all reports prior to 10:00 a.m. (1:00 p.m. Eastern time), including reports that would normally be scheduled to deliver during the maintenance window. Scheduled reports will not be automatically executed after maintenance. No actions are needed to keep your Series25 LYNX Interface operating. If you are still using the TCS interface, please see page 60 of the TCS Academic Cycle document (login required), and let us know if you need help. We've scheduled this maintenance during a typically slow time for our customers to minimize inconvenience and impact on you and your users. If you have any questions, please contact Technical Support (support@collegenet.com) or your Account Manager (series25implementation@collegenet.com). Thank you for your patience and understanding while we improve the reliability and performance of your Series25 products and services. Sincerely, Your CollegeNET Series25 Team

25Live Knowledge Base Category

 Check out our 25Live Knowledge Base Category to learn more about 25Live our event scheduling solution.

25Live Audit Trail

 Did you know that you can check on the status of your approvals in 25Live? Find out how at our knowledge article on this topic.

25Live Outage

Update from Collegenet 4:15PM November 2, 2023:

Dear Series25 Customer,

On Thursday, November 2, CollegeNET experienced a service outage due to a near complete power failure at our data center.

This incident has been rectified.

All Series25® services are now available.


Update from Collegenet 12:44PM November 2, 2023:


Dear Series25 customer,

On Thursday, November 2, CollegeNET experienced a service outage due to a near complete power failure at our data center. This incident began at approximately 5 AM PT and continues to the present.

During this outage, all Series25® services are temporarily unavailable. We understand the importance of these services to your operations and apologize for any inconvenience this may cause.

Our IT team is actively managing the situation, with personnel on-site at the data center. Rest assured that they are prepared to restore our services as soon as power is fully restored within our server area.

Series25 services will resume when our data center regains power. We will notify you as soon as our services are back online. You are our top priority, and we appreciate your patience and understanding as we work to resolve this issue.

If you have any questions, please contact Functional Support (asktrainers@collegenet.com) or your Account Manager (series25implementation@collegenet.com).

Thank you for your continued trust in Series25 software. We are committed to ensuring a swift resolution.
Sincerely,
Your CollegeNET Series25 Team

Original Message from ITS:

 We are aware of an outage regarding 25Live and have reported the issue to Collegenet. We are awaiting an update from Collegenet.

25Live Outage

Update 11:23AM from 25Live Support:

Dear Series25 customer, We are pleased to let you know that all Series25 services have been restored following unexpected technical difficulties. Affected Services: 25Live (Double-click prevention causing slowness for some users) Date of Incident: 08/22/23 Our first priority is to provide our customers with the best possible service. We thank you for your patience while we worked to resolve the issue as quickly as possible for you. If you have any questions or concerns about the incident, please contact Technical Support (support@collegenet.com).

Please see the below message from 25Live Support:

CollegeNET is currently experiencing technical issues that could result in slowed or interrupted Series25 services.

Affected Services:  25Live

We appreciate your understanding as we actively work to find solutions for these issues. You will receive a confirmation once all issues are resolved.

25Live Technical Difficulties

Update 2:04PM 2/15/23: Collegenet indicates the issue is now resolved.

Collegenet has informed us about 25Live technical issues they are experiencing which can result in slow or interrupted service.

25Live Outage

Update 9/14/22 7:15PM:

The issue with 25Live is now fully resolved for everyone. All is functioning as it should and there is no data loss.

Update 9/14/22 5:40PM:

With the exception of a subset of affected people who made events during the incident all other accounts have been restored. 25Live support is working up a plan to handle this small number of accounts.

Update 9/14/22 3:18PM:

We have been in contact with 25Live and they are working on fixing the issue. For a period of time between 7AM and 1PM today anyone who signed into 25Live was given a new account with limited privileges. At 1PM the issue was resolved on the Manhattan College end so anyone who did not login between 7AM and 1PM today has no issue. The affected people are being fixed by 25Live. We believe the issue should be fixed tonight. We will update again when the affected people's accounts are fixed. Affected people should not make login to 25Live until the issue is resolved.

 We are aware of several issues with 25Live that impact functionality. We have notified 25Live support and await an update.

• Username showing up as sample:  richard;richard musal;musal
• Starred items disappeared
• Approval history disappeared
• New Approval items not showing

Room approvals will be delayed due to this issue. It is recommended that you contact the appropriate party if you have an immediate approval need to get an out of band approval.

25Live Outage 10/8/21

UPDATE:  25Live is now up and running.

ITS would like to make you aware that 25Live is currently experiencing an outage.  The outage is from an outside source that 25Live uses and ITS is not able to resolve any 25Live issues until the outage is over.  We will make sure to update you as we receive information from 25Live.

25Live Planned Maintenance Saturday September 11th 1PM - 5PM

  25Live will be unavailable during this maintenance window.

25Live Planned Maintenance Saturday September 11th 1PM - 5PM

 25Live will be unavailable during this maintenance window.

25live Virtual Event Location Error Workaround

ITS is aware of an issue that some people are encountering when trying to schedule virtual events in 25live. Collegenet has advised us that they are aware of this bug and to use 25live Pro to select “Virtual Event” as your location when scheduling.

Please reference this article on how to access 25live Pro. 

25Live Single Sign On (SSO) Issue

Update:  Issue resolved by CollegeNET at approximately 5:17PM.

ITS is aware of an issue with the 25Live SSO.  Until the issue is resolved, please use 25Live Pro.
You can also access Pro by clicking 25Live Pro as shown below.

25Live Training Resources

25Live is the site our campus community uses to schedule an event or book a meeting room on campus.  The ITS Training Team has put together a training course with 25Live materials.  The course contains instructions for the 25Live Mobile View and the 25Live Pro View and resources for the best way to book a room on campus using 25Live.  Clients who complete this course will be awarded a 25Live Digital Badge.

This course is located on the Moodle Pro Dev server please access the course here:  

25Live Training Course 
The ITS Knowledge Base also has 25Live Resources.

25Live Mobile View:  Best option to book a room.

25Live Pro View:  Additional resources for power users and room approvers.

Feel free to contact ITS with any questions:
email:  its@manhattan.edu       TEL . 718-862-7973