Monday, June 27, 2022

Banner Communication Manager Could Help You!

If you are finding yourself in need of sending a large email communication, Banner Communication Manager (BCM) may be a helpful resource for you! It saves you from manually inputting large amounts of email addresses and can also help personalize mass emails. If you are interested in learning about how to use BCM you can check out this article


If this is something you would like to explore further please email its@manhattan.edu for a BCM Consultation to arrange a setup and training session.

Now Available: Instant ITS Blog Updates!

ITS has recently changed the way you can subscribe to our blog. 

This new subscription will allow you to get instant updates when a post is shared to the blog straight to your inbox! This is done by joining a Google group that sends out an email each time a post is shared. If you'd like to subscribe, please refer to this guide

Please note that if you have already subscribed but want to receive ITS blog updates faster by joining the group, you will need to subscribe using this link

Wednesday, June 15, 2022

Google Chrome Profile Update

If you have logged into a Google Chrome Profile you may have seen a message that looks like the image below. 



Google has recently released an update in which they are taking more steps to separate personal information data from enterprise-managed data. 


What does this mean? 

This means that when you are using Chrome you will need to be logged into a Chrome profile with sync, or use guest mode. We recommend that you select the box next to “Keep local browsing data (bookmarks, passwords, history, etc.)” if you will not be using a Guest profile. To learn more about using Chrome Profiles please refer to this article. This will ensure that you keep all of your saved data like bookmarks and passwords. Please refer to this article for guidance on turning sync on and off. 



Please feel free to reach out to its@manhattan.edu with any questions or concerns. 


Monday, June 13, 2022

Planned Outage: Banner/Oracle Maintenance - Complete


Dear Manhattan College Community,
The Oracle Migration is complete. Thank you everyone for your support in this effort.

Information Technology Services




Dear Manhattan College Community,

Information Technology Services will be migrating our Oracle environment from an "on premise" model (hosted in our datacenter) to the Oracle Cloud.

This will require that our Oracle environment be offline beginning on Friday, June 10th at 6:00pm - Sunday, June 12th until 10:00pm.  This includes Banner and any secondary software associated with Banner i.e., Self-Service.  Additionally, we will work diligently to limit the downtime especially for Banner Self-Service.

Also, starting on May 24, 2022, ITS will institute a freeze on any new banner releases or patches in order to keep the integrity of our Test system and Banner Production environments intact unless related to an emergency fix from Ellucian or a time-sensitive patch released by the government.

Thank you for your patience during this important migration.

Information Technology Services

Wednesday, June 1, 2022

Campus Network Outage

Update June 2, 2022 7:20AM: Outage is resolved. There was an equipment malfunction that was attended to.

 We are aware of an outage affecting Network and Phones on campus.

Tuesday, May 17, 2022

Your Feedback Is Needed!

Your Feedback is Needed!

As another semester comes to an end we need your help! We are evaluating how certain services and products benefit the Manhattan College community or could bring value to a particular classroom/computer lab. Please help us by completing the following surveys. Each one will only take 5 minutes or less and your feedback is valued.

Google Jamboard is a digital whiteboard that can be used by students, professors, and staff. It has a range of features from digital whiteboards to remote collaboration to video conferencing and more. ITS introduced them on campus during the Summer of 2017 and they are currently located in:

Leo Student Study Space- (4 Jamboards available for use)
Leo Center for Academic Success

Please take this 4-5 minute survey to tell us about your experience with Google Jamboard and help us learn more about where, when, why, and how you are using it.


Smart classrooms are defined as rooms that have the latest technology standard in place.

Please take this 4-5 minute survey to tell us about your experience with classroom technology and help us learn more about where, when, why, and how you are using it.


Customer satisfaction is very important to us. We value your feedback and would like to hear about your overall experience with ITS.

Please take this 1-2 minute survey to tell us about your experience with ITS for the Spring 2022 semester.

Thursday, May 5, 2022

Cybersecurity Group Releases List of Cybersecurity Themes for 2022

Global venture group Team8, which creates and invests in technology and cybersecurity companies, has announced the release of its 2022 Cybersecurity Themes report. This report aims to inform the reader of the factors shaping the future of cybersecurity in the near future. Driven by the impact of the pandemic, the increase in remote work and the increase of cyberattacks, these factors, and solutions associated with them are being pushed by our governments in order to protect our companies and individuals. Cyberattacks have been trending away from individuals and have been targeting larger entities as of late, which has been emphasized in the article.


Important Trends Identified:

  • Trend 2 starts by describing the shift in ransomware toward targeting enterprises and whole companies rather than just individuals. Many corporations have physical and digital infrastructure that is at heavy risk, and like in the Colonial Pipeline attack in which ransomware caused a whole pipeline to be shut down, these companies need to heavily invest in cybersecurity.

  • Trend 4 explains that there is an increasing trend in private investment in cybersecurity, like in the areas of cloud adoption and remote work, in order to keep a company’s intellectual property safe.

  • Trend 7, arguably the most important trend, describes the “shift left” that is happening among cybersecurity software development, in which more security concerns are addressed in the earlier stages of development.


There are several more trends discussed in the article. To read about every trend laid out by Team8 and to see their full research, visit the following link:


https://lp.team8.vc/cyber-trends-report-2022

Friendly Reminder: Back Up Your Data

 





Google Drive Logo
With the convenience of the cloud and apps like Google Drive, it’s pretty easy to forget to back up your data. This is just a friendly reminder to do so!

Data on Google Drive:

Make sure that you have all of your data backed up either on your hard drive, a storage device, or a separate cloud storage service.

File Streaming:

If you are using Drive File Stream, it is very important that you are regularly checking drive.google.com to make sure that your data is syncing/saving properly. 

Once you’re logged into your google drive via web browser make sure that any files you worked on using drive file stream are present and up to date. You can access your drive via file stream or web browser on any device

Losing data can be incredibly stressful, but it is preventable! Here are some previously shared tips: 

  • Your critical data should never reside in a single place.
  • The ideal backup strategy will typically include both an online backup service (Google Drive) to ensure your data is secure no matter what happens to your mobile device or computer.
  • Running consistent, automatic backups is a straightforward process that will take a little time to set up and will require even less to maintain.
  • Backups can be configured to run in real time when files on your computer are changed.
  • Routinely test your backup solution to ensure you can recover your data in the event that you do actually need to restore from a backup.
If you have any questions or concerns about this please reference our knowledge base articles or contact the ITS Help Desk for further assistance! 

Information partially taken from: https://er.educause.edu/blogs/2017/9/september-2018-do-you-have-a-personal-backup-plan 

Windows 8 End of Life Schedule

Every Windows product has a life cycle. The life cycle begins when a product is released and ends when it's no longer supported. Knowing key dates in this life cycle helps you make informed decisions about when to update, upgrade or make other changes to your software. 

Windows 8 Support will end January 10, 2023.
Microsoft Support Reference to determine: Which Windows operating system am I running?

Solution

Manhattan College ITS loads Windows 10 on all ITS supported compatible devices.

Next Steps

If you happen to have a computer with Windows 8 please upgrade your computer before January 10, 2023.  You can contact ITS for assistance.

Wednesday, May 4, 2022

RESOLVED - OUTAGE - 4 - May - 2022 -9:58pm - Upper Campus

Resolved ~12am 5 - May - 2020


---

Upper campus is experiencing an Internet outage due to fiber maintenance on Broadway. 

ISP contractors are currently repairing. 

Time to resolution is not known we will update as soon as more information is available. 

Monday, May 2, 2022

Resolved - TeamDynamix Ticketing System Loading Slow. Call for Immediate Support

Update from TeamDynamix:

"We are continuing to evaluate the performance issues experienced this morning starting at approximately 8:11am Eastern. As of 9:08am Eastern, performance has been restored. We are continuing to investigate the root cause."

Original Post from ITS:

Our ticketing system is loading exceptionally slow this morning. If you need immediate support, we recommend calling 718-862-7973.

Wednesday, April 27, 2022

Computer Lab Software Request Deadline for Fall 2022 is June 3rd, 2022

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Fall 2022 semester should be submitted by June 3rd, 2022. Requests submitted after the deadline may not be installed in the labs for the Fall 2022 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.


Please submit your Software Request forms ASAP.

Monday, April 25, 2022

Campus-Wide Wifi Upgrade - 4/27 and 4/30

UPDATE: April 30th maintenance had been completed as of 6:53 AM.

UPDATE: April 27th maintenance had been completed as of 6:56 AM.

In order to maintain a safe, secure, and reliable wireless network, ITS will be upgrading the core equipment of our wireless infrastructure. This will occur on April 27th and April 30th 
and is expected to last from 6am-7:30am This maintenance will cause the wireless network to be down during the duration of the maintenance period and will affect devices that generally connect to the wireless network, including Kramer devices in classrooms. This maintenance will not affect the wired networks across campus.


We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Messages Sent to Manhattan College Accounts During Friday-Saturday Outage Will Not be Received

As you may be aware, there was an email outage late Friday April 22nd into Saturday April 23rd morning. Messages sent to Manhattan College emails during this time are lost. If you sent any important messages during this time frame, please resend. The outage was repaired by 10AM Saturday April 23rd.


Saturday, April 23, 2022

Incoming Email Issues

Update 10AM 4/23/22: Issue is resolved. A SPAM filter setting needed adjustment.


ITS is aware of an issue with incoming email messages to Manhattan College accounts. ITS is currently investigating the issue. Outgoing email still works. This also means that emails to its@manhattan.edu will not be received. If you have an issue, please use this service request form.

Tuesday, April 19, 2022

RLC Client Services Location Closed Morning April 19, 2022

 Due to scheduling issue the RLC Client Services Office location will be closed today until 12PM. Prioritized support will still be provided to South Campus via our Jasper Office location during this time. Please email its@manhattan.edu for assistance.

Tuesday, April 5, 2022

Tell ITS!

#TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

You can use the Feedback option to let us know how you think we're doing.  

  • Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that info more widespread! Your input and ideas are important to us and could be beneficial to all of Manhattan College! 

  • Have a good experience? Let us know! 

  • Have a bad experience?  Let us know what went wrong so we can correct it for the future.  

  • Have an idea to improve tech at the college?  We want to know about it.  

  • Make sure to give us your name so we can give you credit if the idea is implemented.


If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

Tell ITS icon

Windows 8 End of Life Schedule

Every Windows product has a life cycle. The life cycle begins when a product is released and ends when it's no longer supported. Knowing key dates in this life cycle helps you make informed decisions about when to update, upgrade or make other changes to your software. 

Windows 8 Support will end January 10, 2023.
Microsoft Support Reference to determine: Which Windows operating system am I running?

Solution

Manhattan College ITS loads Windows 10 on all ITS supported compatible devices.

Next Steps

If you happen to have a computer with Windows 8 please upgrade your computer before January 10, 2023.  You can contact ITS for assistance.

Saturday, April 2, 2022

Phishing Reminder

Everyday is a chance to do good. Or in the case of phishers, to do evil.

Today, ITS detected a phishing email campaign aimed at the Manhattan College community. The phishing email claims to be from the college's "Manhattan Mail Delivery Subsystem." It requests the user to click a phishing link (that displays a manhattan.edu URL but actually directs to an absolutely different domain), login with their credentials and review undelivered email messages.

Phishing login webpage that is aimed at the Manhattan College community.

Everyday the college receives phishing campaigns. This particular campaign is notable due to the branding of the phishing login webpage. Notice the differences between this phishing login webpage and the official login webpage that you typically use. Now consider that the phishers could copy the official login webpage's design.

ITS asks you to be mindful of the URL shown in your browser's location bar when you are prompted for your credentials. This will help us to be less vulnerable to such attacks. Also when you see a link be mindful that the text displayed is not necessarily the URL address used (e.g., http://www.google.com).

You may ask, what should be asked of ITS though. First, ITS (along with our email service) attempts to prevent phishing emails from being delivered successfully. If the phishing emails have been delivered successfully, the phishing emails are quarantined (i.e., clawed away from inboxes, spam folders, etc.). Second, any recipient who interacted with the phishing email is notified and advised to change their password in the case that it was phished. Third, the hosting provider is notified of the abuse as is the sending email address' domain or the host of the sending email server. Lastly, we review our practices with respect to improving our response to future attacks.

Monday, March 28, 2022

Network Equipment Upgrade Thomas - 3/30

UPDATE: This Maintenance has been completed as of 6:50 AM

In order to improve the wired and wireless networks on campus, as well as increase the stability and security of the network, ITS will be updating the firmware on equipment located in Thomas Hall. 

ITS will be conducting maintenance on some network equipment located in Thomas Hall on Wednesday, March 30th, 2021 from 6am - 7am.

We apologize for any inconvenience that this may cause. If you have any questions, comments, or concerns, please contact ITS by emailing its@manhattan.edu or calling 718-862-7973. 

Monday, March 14, 2022

Friendly Reminder: Back Up Your Data



Google Drive Logo
With the convenience of the cloud and apps like Google Drive, it’s pretty easy to forget to back up your data. This is just a friendly reminder to do so!

Data on Google Drive:

Make sure that you have all of your data backed up either on your hard drive, a storage device, or a separate cloud storage service.

File Streaming:

If you are using Drive File Stream, it is very important that you are regularly checking drive.google.com to make sure that your data is syncing/saving properly. 

Once you’re logged into your google drive via web browser make sure that any files you worked on using drive file stream are present and up to date. You can access your drive via file stream or web browser on any device

Losing data can be incredibly stressful, but it is preventable! Here are some previously shared tips: 

  • Your critical data should never reside in a single place.
  • The ideal backup strategy will typically include both an online backup service (Google Drive) to ensure your data is secure no matter what happens to your mobile device or computer.
  • Running consistent, automatic backups is a straightforward process that will take a little time to set up and will require even less to maintain.
  • Backups can be configured to run in real time when files on your computer are changed.
  • Routinely test your backup solution to ensure you can recover your data in the event that you do actually need to restore from a backup.
If you have any questions or concerns about this please reference our knowledge base articles or contact the ITS Help Desk for further assistance! 

Information partially taken from: https://er.educause.edu/blogs/2017/9/september-2018-do-you-have-a-personal-backup-plan 

Wednesday, March 9, 2022

Network Equipment Upgrade - 3/17 from 6AM - 10AM

Update: This Maintenance has been canceled

 In order to maintain a safe, secure, and reliable network, ITS will be upgrading the core equipment of our network infrastructure. This will occur on March 17th and is expected to last from 6 AM-10 AM. This maintenance will cause our network to be down during the duration of the maintenance period and will affect devices that connect to the internet.


We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Friday, March 4, 2022

Planned Outage - Banner & Self-Service Applications

Dear Colleagues,

Information Technology Services will be performing upgrades to the Banner administrative system.  This scheduled maintenance will require the server to be off line tonight (March 4) beginning at 9:00pm.  We expect this upgrade to take several hours.  Self-Service will be impacted for the duration of the upgrade.

Thank you for your patience during this short outage.

Information Technology Services




Tuesday, March 1, 2022

Horan Hall - Brief Network Outage - 3/2 at 11am

 Physical Plant will be conducting a generator test in Horan Hall on Wednesday, March 3rd, 2022 at 11 AM.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Horan Halls will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Tuesday, February 15, 2022

ITS Strongly Recommends Against Windows 11 Update

At this time, if you are currently using Windows 10, ITS strongly recommends AGAINST making the free upgrade to Windows 11

There are a series of bugs that are impacting system usability. Microsoft has changed the standard layouts of key system elements, like the start menu and taskbar, which has been reported to cause confusion. Some internet networking software from Intel and AMD isn’t working properly on Windows 11, resulting in significant internet slowdowns. 


ITS recommends: That you wait for Microsoft to patch these issues before upgrading on your device. We will update the community if this recommendation changes. 


For more information about bugs from Microsoft, click the following link: https://docs.microsoft.com/en-us/windows/release-health/status-windows-11-21h2

Tuesday, February 8, 2022

Campus-Wide Wireless Upgrade - 2/13 from 7am - 2pm

 In order to maintain a safe, secure, and reliable wireless network, ITS will be upgrading the core equipment of our wireless infrastructure. This will occur on February 13th and is expected to last from 7am - 12pm This maintenance will cause the wireless network to be down during the duration of the maintenance period and will affect devices that generally connect to the wireless network, including Kramer devices in classrooms. This maintenance will not affect the wired networks across campus.


We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

UPDATE: This event has been moved to Sunday, the 13th.

UPDATE: This Maintenance has been completed as of 7:25 AM.

ITS: New Student Employment Opportunities

  ITS is hiring and looking to fill the following 3 student positions ASAP: 

  • Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  For a more detailed description please check the Student Employment website for this listing.

  • Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.

  • Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.

     Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

Tuesday, January 25, 2022

ITS PRIORITIZED SUPPORT JANUARY 26 - FEBRUARY 9, 2022

ITS Client Services will be providing prioritized support to classroom issues and network support requests from Wednesday, January 26 - Wednesday, February 9, 2022.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Monday, January 10, 2022

Spring 2022 Classroom Technology Training Signup

ITS will be offering classroom technology training sessions from January 10th-26th. 

The trainings will take place on campus with a member of the ITS technology training team. 

The trainings will review the podium guides and basic troubleshooting for the technology in the classrooms. If possible, when signing up for a session, please include the classroom building and number you will be teaching in during the Spring. Please note some classrooms are different than others so the training will be specific to the type of classroom you are teaching in. 

To sign up please click here

ITS will also be offering training the second week of classes from January 19th to the 26th. Please email sleavey01@manhattan.edu to schedule a time to review the classroom technology during that time frame. 

Please feel free to reach out to Susanne Leavey (sleavey01@manhattan.edu) directly with any questions or to schedule an alternative time/date if none of the above work for you.

Friday, January 7, 2022

Spring 2022 Classroom Technology Training Sign Up

 ITS will be offering classroom technology training sessions from January 10th-14th. 

The trainings will take place on campus with a member of the ITS technology training team. 

The trainings will review the podium guides and basic troubleshooting for the technology in the classrooms. If possible, when signing up for a session, please include the classroom building and number you will be teaching in during the Spring. Please note some classrooms are different than others so the training will be specific to the type of classroom you are teaching in. 

To sign up please click here

ITS will also be offering training the second week of classes from January 19th to the 21st. Please email sleavey01@manhattan.edu to schedule a time to review the classroom technology during that week. 

Please feel free to reach out to Susanne Leavey (sleavey01@manhattan.edu) directly with any questions or to schedule an alternative time/date if none of the above work for you.

Monday, January 3, 2022

Updated Cyber Security Requirements

New Cyber Security Requirements

As you surely have seen in the news or in your personal life recently, cyber attacks continue to develop and increase in frequency and complexity.  Many organizations - including major technology and social media companies - are taking additional steps to ensure that the accounts of their employees and customers remain well-protected.  Manhattan College has not been immune to these attacks and associated risks and we are now being required to implement stricter controls for our community members who access institutional data.  Given this new reality, two specific requirements that we must meet are as follows:

  • All Employees must complete a yearly Cyber Security training program (More information will be coming about this shortly. This must be completed by January 21st, 2022)

  • All Employees must enroll their JasperNet account in Multi-Factor Authentication (MFA or 2SV) (Must be enrolled by January 18th or you will be auto-enrolled)



MFA Support Sessions


ITS will be offering support sessions with members from the Technology Training team for those who will need to enable DUO Multi-Factor Authentication on their JasperNet accounts. Below please find more information about the drop-in training sessions. There is no signup required.

When:

  • January: 5th, 12th, 18th, and 19th from 11:00am-2:00pm


Where: MGL 305 (Computer Lab)

Please remember to bring your cell phone to complete the setup.

If you are unable to attend or have any questions please contact its@mahattan.edu and someone from the Training Team will reach out to schedule a separate time and answer any questions you may have.