Computer Lab Hours of Operation

The Computer Lab Hours of Operation for Spring 2013 are:

Research and Learning Center Lab

Monday to Friday 8 a.m. – 10:30 p.m.
Saturday 10 a.m. – 5:30 p.m.

DeLaSalle – CIS Labs
Monday to Friday 8 a.m. – 10 p.m.

O'Malley Library Computing Labs
Open 24/7 during the academic year:

• Electronic Commons
• Multimedia classrooms
• South Reading Room

You can find up to date Hours of Operation on our website at:
https://manhattan.edu/academics/information-technology-services/computer-lab-hours

Google Video Transition to Google Drive

Google has decommissioned it's old Google Video service.  If you had any videos on the old service, those videos have been transitioned to your Google Drive in a folder entitled "Google Video for Business".  If you have any questions please see Google's FAQ page here.

Reminders for Students about Client Services

We would like to remind students that ITS offers training in computer support and repair.  If you wish to take advantage of our training services please make an appointment and allocate at least 4 hours of your time.  We can not allow you to leave your personal property in any ITS office without your supervision.

If any equipment is needed for your classes you should consult your faculty member.  ITS does not provide this equipment to students.

Welcome Back Spring 2013

To: The Manhattan College Community
From: Client Services
Re: Welcome back

---

We'd like to take a minute to welcome everyone back for a new semester.  Please take a minute to read through the following Reminders and Updates:

New Updates:

The following rooms have been renovated over intersession and now include a podium, speakers, and Thin Client computer: 

• HAY 208
• HAY 209
• HAY 210
• LEO 241
• LEO 323
• MGL 109
• MGL 111

We are starting an AirPlay Pilot allowing you to wirelessly connect to a projector using the AirPlay standard with select devices.  More information to come.  Rooms that are part of the pilot are:

• DLS 205
• DLS 207
• DLS 208
• DLS 303
• DLS 304
• MGL 109
• MGL 111
• MGL 201
• MGL 202
• MGL 207
• MGL 214

In lieu of loaning certain cables and remotes, Client Services has installed commonly used VGA and Audio cables as well as projector remotes in all yet-to-be-renovated classrooms.   Network cables will be provided to faculty upon request.   Faculty requiring other specialty cables or adapters (such as Apple VGA adapters) should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services. 

Reminders:

1. The best way to get in touch with a Client Services representative is an email to its@manhattan.edu or a phone call to x7973 (718-862-7973).  Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message.
2. If you wish to check on the progress of your ticket, you can do so via https://clientservices.manhattan.edu/otrs/customer.pl
3. Remember that we will never ask you for your password.  We encourage you all to please reset your computer password to a temporary password prior to dropping it off at Client Services.  If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that they can assist you in changing your password when working with us.  Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to it’s original state.  This is necessary in order to safeguard your password.  Remember that you should never give your password out to anyone under any circumstances.  Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts.
4. Client Services can NOT lend out equipment to students.  If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf.  Note that the Manhattan College employee is responsible for that equipment.
5. Client Services can provide short-term loaner equipment such as laptops and projectors by reservation.  Note that if equipment is needed long term, it should be purchased via your department. 
6. The Client Services office does not work on personal computers.  We will train employees and students and instruct them on how to fix their computers, but personal computers can not be dropped off for service.  No personal items should ever be left in any of the Client Services offices.
7. Please remember to plan event setups in advance.  We work with limited resources so we can not always complete last minute requests.
8. Client Services currently has 4 convenient locations: DLS 311, Jasper Basement, LIB 410A, & RLC 103.  Please stop by the location closest to you.  We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.
9. Client Services Hours of Operations can be found here.
10. Computer Lab Hours can be found here.
11. Campus-owned computers are purchased with premium hardware support provided by the manufacturer.  ITS will diagnose and determine whether manufacturer hardware support is needed.  For the fastest service, users are also able to contact the manufacturer directly to access hardware support and replacement.
12. Your feedback helps us improve our service and should be sent to itsuggestion-box@manhattan.edu
13. Don't forget to add us to your Google+ circles +ITS and follow us on Twitter @MC_ITS
14. Check out our Blog: http://itsblog.manhattan.edu/
15. Check out our known issues page: http://itsblog.manhattan.edu/p/known-issues.html

Thank you for your attention.

NEW myMC Portal and Announcement System --

Announcing an update to the JasperNet Email Distribution system, as well as the new campus portal known as myMC, which is a service designed to better deliver information to the campus community.

myMC Portal

myMC is a place for all campus users to access information tailored to you. It will be a “one-stop shop” to be able to access your email, calendar, class schedule, College directory and more in one location.  

• myMC is found at http://myMC.manhattan.edu and is also available in the Quick Links menu of the manhattan.edu website
• Initially, the portal will offer features such as email and calendar integration, and a searchable directory of faculty, staff and students.
• The portal will be updated on a monthly basis and new features will be added.

Announcement System

The JasperNet email listserv system is being replaced by an announcement system in the new myMC portal. This announcement system will provide a single daily digest email each morning instead of many separate emails sent throughout the day. Additionally, all announcements will be available on the myMC portal.

Why is this changing?
Dozens of emails a day are sent through the Jaspernet listserv. This large volume of email is overwhelming and results in many users deleting any email from [JASPERNET]. By transitioning the way we do campus announcements to a daily digest email, there will be less inbox clutter and more recipients will actually read your messages. The daily digest email will include a brief synopsis of the announcement with the option to click through to read more information and get further details.

When will this change
The full update will happen over the next few weeks, however, you will now be able to see campus announcements in the portal and will begin to receive a daily digest of announcements via email.

Campus Telephone System Upgrade

Campus Telephone System Upgrade

Work has begun to implement an updated campus telephone system over the next few months.  Please be on the lookout for additional communication regarding this upgrade every couple of weeks.  While much work still needs to be done to implement the new system, a design is in place and staff from the Telephone Department will be surveying campus locations to prepare for implementation.

How will this affect me?
Expect access to a wide range of additional features including voicemail-to-email and a new modern telephone handset while keeping the same phone number.  A project goal is that ALL telephone handsets will be upgraded and will include an LCD display.  Details on features and handsets will be announced in the coming weeks.

When will the system change?
While much “behind-the-scenes” work will be done in January and February, we expect the system to “go live” in mid-to-late March - with much of the telephone handset replacement work being done over Spring Break.

How will I know how to use the new system?
The new telephone system will work the same for making and receiving calls.  Training will be available to all campus users in the weeks leading up to the launch of the new system to address changes in the system as well as how to use new features.  While much of the upgrade will be completed for you, users may be required to update their voicemail greeting or other personalized settings.

A project page has been created for the campus community to provide details regarding the upgrade and answer Frequently Asked Questions.  Please follow the link to the Telephone System Upgrade 2013 project page.