Thursday, August 15, 2013

ITS Deploys New System for Service Requests

If you've logged a service ticket with ITS recently, you will notice that the email you received looks a little different.  That's because we've moved to a new ticketing system!

As part of our continued effort to improve customer service we have implemented a new Ticketing system called Team Dynamix.  This new system allows us to track all work in our department so we can better utilize our resources and communicate with you. 

Aside from the general service improvement you will notice an improved email and survey interface.  This system is much more user friendly than the system we have been using for the last 10 years. The surveys you receive will now reference the ticket title and number so you will be better able to rate our service.