Friday, October 18, 2013

Client Services Improved Telephone Response Time

The ITS department continues to improve upon our level of service.  We worked hard to increase the amount of Client Services Technician coverage this semester.  Also, due to the Telephone Upgrade we were able to implement the ability to call all Client Services locations at once.  The pairing of these two initiatives has allowed us to guarantee an improved response time to requests made via x7973.  Click here for more information.