Chrome released a new version recently (Version 42) that disables the NPAPI protocol by default. This new default setting is affecting Banner users that prefer using Chrome. The fix is simple and only needs to be performed in Chrome (there is no need to make any changes in Firefox, Internet Explorer, or Safari).
This Knowledge Base Article
will walk you through the process. If you do not see the Enable NPAPI
section in the Chrome settings, you may still be using an older version of Chrome. Try updating Chrome and then making the adjustment.