Have You Transitioned to Drive?

As has been announced several times over the past year, the Home Server is being retired.

All users must transition their files to Drive as soon as possible.

Client Services has been reaching out to departments that have shared drives on Home Server to provide extra support for transitions.  If you have not transitioned your shared drive yet, please reach out to Client Services as soon as possible.

For more information about the Drive Transition Initiative, click here.

If you have any questions or require assistance, please contact Client Services at its@manhattan.edu or 718-862-7973.

Ticketing Emails New Look

Have you seen the new look of our ticketing email notifications?

You can also now review current and past tickets here.

Check out the new notification email format below:

Note that you now have a new format that is easier to read with more information.

Also take note of the links.  These links will take you into our ticketing system where you can see all of the information about your ticket including prior comments.

Client Services Office Closed Saturdays Moving Forward

In an effort to optimize resources we have decided to close the Client Services Office on Saturdays. You can see the updated Hours of Operation here.  Note that we will still have staff onsite performing proactive room checks.  They will be monitoring our ticketing system for any emergency requests.

Authentication Service Emergency Maintencance

Our Authentication Service is malfunctioning.  We are working to resolve this as quickly as possible.

Self-service is getting a facelift! Manhattan College Community!

Attention all Faculty, Staff and Administrators. On February 15, Self-service will have a new look and feel that is more modern. Over the past few months, Information Technology Services with members from the Computer Technology Committee – Enterprise Applications reviewed the new look and feedback was positive.  Please log on to Self-service and familiarize yourself with the updated look at your earliest convenience.  Below are some of the screenshots from Self-service.  

Self-service is getting a facelift!

 On February 15, Self-service will have a new look and feel that is more modern. Over the past few months, Information Technology Services with members from the Computer Technology Committee – Enterprise Applications reviewed the new look and feedback was positive.  Please log on to Self-service and familiarize yourself with the updated look at your earliest convenience.  Below are some of the screenshots from Self-service.  

ITS STARS

Check out our STARS page now.