Friday, December 8, 2017

Client Services Support Update - Finals Week Fall 2017

All of Client Services and Operations offices will be extremely short staffed between the hours of 7:30am-10:30am Monday through Friday during Fall 2017 Finals Week. This is due to the block scheduling and studying of finals going forward, and is out of ITS' control. The timeframe for each staff shortage will change each semester due to schedule changes made by scholastic department chairs.

Within this time frame, only the following types of issues will be addressed:

Major Outages
Classroom Emergency Issues
Previously Scheduled Appointments

All other requests will be processed in the order of which they were received. In addition, we will have a surge of staff members after 10:30am, to address immediate issues as they arise. Please be mindful this policy is being put into place so that we can better support the Manhattan College community.

If you have any specific questions or concerns, please email or call 718-862-7973