Tuesday, January 26, 2021

Major Google Outage

Final Update from MC ITS January 26, 2021 4:15PM:

The outage was caused by a Fiber line being cut in Brooklyn, it affected multiple services including Google.  All is now resolved.

Latest update from Google:

At 2021-01-26 2:44PM:
We understand that you're affected by the issue: [Communication Update] Access Issues with Google services. This issue was recently resolved by our Product Engineering Team. Please read below for updates on the status of your issue:

Fully Resolved

[Communication Update] Access Issues with Google services

Latest update:
At 2021-01-26 11:44 US/Pacific:
The issue with access to Google services is believed to be resolved for the majority of users.

If you have questions or are continuing to see impact, please open a case with the Support Team and we will work with you until this issue is resolved.

We thank you for your patience while this issue was resolved.

At 2021-01-26 1:36PM:
We now have confirmation that the service access degradation in the NA-EAST is due to an ISP outage.

We are seeing access improvement and are continuing to monitor service health.

We will provide an update by Tuesday, 2021-01-26 11:30 US/Pacific with current details.

At 2021-01-26 12:54PM:
We are experiencing intermittent issues with service access across multiple products.

We are currently working to confirm the source of the service degradation. It's suspected the issue is due to an ISP fiber cut in Brooklyn, NY.

We will provide an update by Tuesday, 2021-01-26 10:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Initial Message from MC ITS 12:37PM January 26, 2021:

 ITS became aware of issues with Google Chat messages being delayed and Google Meet sessions being garbled and delayed.  The issue was reported to Google Support at approximately 12:30PM, soon after initially noticed.  Google informed us that this is a Major Outage that they are working to resolve ASAP.  There is currently no information on the Google Workplace Status Dashboard, but we expect it will be updated as more information becomes available.