Monday, June 17, 2024

25Live System Maintenance 1PM Saturday June 22

 Below is copied from email notification sent by CollegeNET:

Dear Series25 customer,

We will perform maintenance on Saturday, June 22, starting at 10:00 a.m. (1:00 p.m. Eastern time). During the maintenance window, no Series25 tools will be available.

Affected Services: All Series25 tools (both Production and Test) including 25Live, Series25 LYNX Interface, 25Live Reports, Group Administration, 25Live Publisher, X25 Analytics, Schedule25 Optimizer, Series25 Pricing, Series25 Data Import, and Eval25.

Action to Take

All Admins: Inform your users not to use Series25 applications during that time until services are restored.

Important Notes

  • Please run all reports prior to 10:00 a.m. (1:00 p.m. Eastern time), including reports that would normally be scheduled to deliver during the maintenance window. Scheduled reports will not be automatically executed after maintenance.
  • No actions are needed to keep your Series25 LYNX Interface operating.
  • If you are still using the TCS interface, please see page 60 of the TCS Academic Cycle document (login required), and let us know if you need help.

We've scheduled this maintenance during a typically slow time for our customers to minimize inconvenience and impact on you and your users. If you have any questions, please contact Technical Support (support@collegenet.com) or your Account Manager (series25implementation@collegenet.com).

Thank you for your patience and understanding while we improve the reliability and performance of your Series25 products and services.

Sincerely,
Your CollegeNET Series25 Team