Issue affecting MC's network resources

ITS is aware of an issue affecting network traffic trying to connect to services hosted on our network. We apologize for any inconvenience this may cause. We will update this blog post as more information becomes available.

- - - - - - - - - -

Updated @ 7:04 pm:

Services are accessible again. We will update this blog post when we have more information about the cause of the outage.

- - - - - - - - - -

Please see the following blog post for more information on the cause of the outage:
http://itsblog.manhattan.edu/2017/06/outage-manhattan-college-network.html

UPDATE: Planned Network Maintenance July 7th, 7am-8am

UPDATE: This planned maintenance has been completed successfully as of 7:44 this morning.

ITS will be conducting planned network maintenance on July 7th, from 7am to 8am.

In order to improve the network reliability across the Manhattan College campus, ITS will be conducting network maintenance to migrate some services. This maintenance will affect the wired network throughout campus as well as both the wired and wireless networks in the Research and Learning Center (RLC) building.

We apologize for any inconvenience that this may cause. If you have and questions, please contact ITS at its@manhattan.edu or at extension x-7973

UPDATE: Planned Wireless Network Maintenance 6/19 at 6am

UPDATE: As of 6:50am, this planned network maintenance has been completed. If you experience any wireless network connectivity issues, please contact ITS at extension x-7973 or email its@manhattan.edu.

ITS will be conducting planned network maintenance on Monday June 19th, from 6am to 7am.

In order to improve the wireless network reliability across the Manhattan College campus, ITS will be conducting network maintenance on the wireless management server. This maintenance will affect the wireless network throughout the entire campus.

We apologize for any inconvenience that this may cause. If you have and questions, please contact ITS at its@manhattan.edu or at extension x-7973

Planned Maintenance upgrade - Touchnet uCommerce 7

Touchnet, the college’s online student account payment portal, will be temporarily unavailable for all payment transactions and deposits from 3:00 am to 7:00 am Wednesday, June 14^th, 2017.  This scheduled upgrade is to be completed no later than 7:00 am ET that morning.  Thank you of your patience during this short outage that will allow for TouchNet’s upgrades.  Please contact nancy.hesselbacher@manhattan.edu with any questions.

COMPLETED - Brief authentication outage this evening, starting around 9:00 PM

There will be a brief outage this evening while ITS performs routine maintenance on the main authentication server. The maintenance will start around 9:00 PM and may last up to an hour.

During the maintenance no new sessions will be able to be created. Basically, you won't be able to log in to your JasperNet account during this time. Any already-open sessions, however, will not be interrupted. For example, if you're already logged into your email before 9:00 PM, you'll still be able to access your email during the maintenance window. Your session will not be destroyed. But if you need to log into your email from a new computer or something, at 9:05 PM, you will not be able to do so until the maintenance is complete.

This blog post will be updated as we have more information and/or updates.

- - - - -

Update: The maintenance was completed around 10:15 PM.

Basic Steps to Online Safety and Security

Follow these six National Cyber Security Alliance recommendations to better protect yourself online and make the Internet more secure for everyone:

• Fortify each online account or device. Enable the strongest authentication tools available. This might include biometrics, security keys, or unique one-time codes sent to your mobile device. Usernames and passwords are not enough to protect key accounts such as e-mail, banking, and social media.
• Keep a clean machine. Make sure all software on Internet-connected devices — including PCs, laptops, smartphones, and tablets — are updated regularly to reduce the risk of malware infection.
• Personal information is like money. Value it. Protect it. Information about you, such as purchase history or location, has value — just like money. Be thoughtful about who receives that information and how it’s collected by apps or websites.
• When in doubt, throw it out. Cybercriminals often use links to try to steal your personal information. Even if you know the source, if something looks suspicious, delete it.
• Share with care. Think before posting about yourself and others online. Consider what a post reveals, who might see it, and how it could be perceived now and in the future.
• Own your online presence. Set the privacy and security settings on websites to your comfort level for information sharing. It’s okay to limit how and with whom you share information.

Client Services Closed: June 6 from 10-11 am

Please note the Jasper and RLC Client Services offices will be closed on:
Tuesday, June 6 from 10:00-11:00 am so our student employees (STARS) may attend training. Please plan accordingly.