Wednesday, September 11, 2019

Information Security To Go!

Protect your data and devices when you travel.

Almost 88 million Americans traveled abroad in 2017, and whether for business or personal use, our technology devices seem indispensable during our travels. Unfortunately, traveling with devices also means that you must take care to protect those devices—and the data contained on them—while you are away from home. That preparation begins before you leave, and you may need to restore settings when you return.
Many people love the adventure that traveling provides: meeting new people, seeing new places, and having new experiences are part of the allure. Technology makes it easier than ever to satisfy our wanderlust. We can use our connected devices to discover the exotic locales we wish to visit, book tickets on planes and trains, practice driving virtually, and seamlessly navigate once we get to our final destination. For all this ease that technology brings, we should prepare our technology for travel as carefully as we plan our travel itineraries.

Travel tips
  • Back-up your data! Backing up your data ensures that you won't lose information if your device is lost or stolen. Consider encrypting your data as well, but check with your IT support staff first about how best to implement encryption.
  • Protect your devices with a strong password or lengthy passcode. Sometimes devices get lost or stolen, even when we are being careful. By protecting your device with a passcode or lengthy password, you make it harder for your device to be used and data to be accessed by others.
  • Make sure your devices and applications are up to date. Keep your applications and devices up to date and patched. This helps protect your device and data from security vulnerabilities and threats.
  • Just say no to unsecured public Wi-Fi. Having a wireless connection is almost a necessity for the modern traveler. However, using an unsecured public Wi-Fi hotspot can allow others to view the contents of your electronic activity. Never access your sensitive financial accounts from an unsecured network. If you must access sensitive data from an unsecured network, be sure that you use a VPN service.
  • Double check your MFA settings. Many of us rely on multifactor authentication (MFA) to secure both personal and work-related accounts. Be sure that you know how (or if) that will work in the countries that you are visiting. For instance, if your MFA relies on SMS, be sure that you will be able to receive that message in the destination that you are visiting. If the option is available to you, consider using a physical token option to ensure you'll be able to login to your accounts.
  • Update your physical location with your password vault. Many people use password vaults to manage all of their account passwords. Don't be surprised if your password vault requires additional verification steps when logging into it from a location that is not in your home country. (After all, we count on these vaults to be secure!) Check the vendor documentation or your account settings to make sure that there are no country restrictions or settings that you need to change before your trip. Also double-check that you're able to access your recovery/secondary email address just in case there is an issue.
  • Consider leaving your daily devices at home. If you are traveling to a location where you are concerned about your individual privacy rights, consider leaving your primary mobile device at home and purchasing a replacement device to take with you instead. Put only the apps, services, and data that you need for that trip on the device. Some businesses and colleges and universities offer programs where a traveler can check out a "clean laptop" when traveling for business purposes. Using these types of devices help limit any exposure of your personal data. Check your data plan as well. A "burner phone" or car GPS may be cheaper.
  • Be smart about posting on social media. It is always fun to post vacation pictures in the moment, but online postings on social networks (e.g., Twitter, Facebook, Instagram, Snapchat, etc.) can let other people know that you are not at home and that your home may be empty. Posting vacation pictures on social media once you are safely home helps protect your physical belongings.
  • Use hotel safes to protect your technology. Here's another place where there is an overlap between online safety and physical safety. Just like you would put your passport, jewelry, and money in a hotel safe, consider using that safe to hold your electronic devices when you are not carrying them with you. Not only are the devices themselves expensive to replace, your personal data contained in the device can be irreplaceable (especially if you skipped the first tip on this list).
  • Remember your adapters! Make sure you have power adapters that will work with three-prong plugs and that they fit the country's outlets. Some travel adapters only accept two-prong plugs. (If you're attending a conference, you may be able to borrow a charging cable temporarily.) Outlets also vary, even, for example, between the UK and Ireland. Your technology gadgets are not very helpful when they run out of charge or cannot be powered on. Charge and take a portable battery pack.
  • Mind your voltage! Like plug types, different parts of the world use different voltages. Make sure that your technology devices can run on the voltage used at your destination. Getting shocked with 220V is not the same as 110V.
As surely as you can reduce wrinkles in your clothing with careful packing, so too can you avoid the most common technology travel woes by preparing before you leave home.
Refer to Manhattan College's Cyber Safety Site site for additional resources.
Refer to Manhattan College's Email Signature Knowledge Base Article for instructions on how to create your own email signature.

From The Barefoot Nomad's How Not to Fry Your Smartphone Overseas: A Quick Guide
Partially reposted from Educause September 2019: Information Security To Go!


















































































Tuesday, September 10, 2019

COMPELTE: MCS, ProDev, and LMSCourseDev System Issues

UPDATE 10:15AM: MCS, ProDev, and LMSCourseDev systems are back up. ITS will further investigate the problem and will take steps to prevent this from reoccurring.


MCS, ProDev, and LMSCourseDev Systems are currently down. ITS is investigating and will post updates as soon as possible.

Monday, September 9, 2019

Dorm Wired Changes

Campus Community,

Over the last year, Information Technology Services (ITS) has been monitoring the wired port ethernet use in the dorms. It has been found that less than one-fourth (¼) of the wired ports are in use across all five dorms on campus as more and more people moved towards wireless Internet connections. The resources it takes to manage all of the equipment that services these network jacks has been increasing over the years. In order to reduce this maintenance cost, ITS will be disconnecting all wired ports in Horan Hall, Lee Hall, and Chrysostom Hall only starting the week of September 16th, 2019. Offices within these dorms will not be affected. If a student or RA has already put in a request to continue using the wired ports in their dorm room, these will continue to stay active for the current academic school year. This change will not affect the wireless network in any way nor will it affect any other building on campus.

If any student would like to use the wired ports in their dorm room, please put in a ticket with ITS. There are several ways to put in a ticket with ITS:
  • Emailing us at its@manhattan.edu
  • Calling us at 718-862-7379
  • Visiting one of the Client Services offices (north end of Jasper Hall or within RLC 103 computer lab), or
  • Clicking Request Service at this link

Thank you for your understanding in this matter and good luck in your future classes!

-Network Engineer, ITS, Manhattan College

Glance MC Mobile App

Glance MC is an app developed by Manhattan College students that puts all the resources you will need at Manhattan College in one place. With the Glance MC app, you can:
  • Search for employees and quicklinks
  • Access Digital Jasper card to use as your Campus ID on campus to purchase food.
  • Save employees and Quicklinks to your Favorites
  • View the feed which displays pertinent information such as Announcements, News, Twitter, Campus Alerts, ITS News and Outages.
  • View the calendar featuring events happening on campus.
  • Read the latest articles from the Quadrangle
  • Access Moodle for course information and more

We are interested in your feedback, please take a few moments to complete the following Glance MC Mobile App Survey

Additional Resources:
Using Glance MC

Reach out to IT Services with any questions:

Thursday, September 5, 2019

COMPLETE: Campus Wireless Maintenance - Friday 9/13 6am

UPDATE 7:30AM: This scheduled maintenance has been completely successfully

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In order to improve the reliability, stability, and security of the wireless network throughout Manhattan College's campus, ITS will be conducting maintenance on the campus wireless server on Friday, September 13, 2019 from 6am-8am.

During this maintenance, the wireless network will be down sporadically throughout the entirety of campus. This maintenance will only affect the wireless network; the wired networks will not be affected.

We apologize for any inconvenience that this may cause. If you have any questions, please contact ITS at extension x-7973 or via email at its@manhattan.edu.


ITS Service Catalog is Full of Features

In addition to tracking any tickets you submit to the ITS HelpDesk the TeamDynamix Service Catalog has a variety of useful services.

The ITS Service Catalog screen offers a variety of productive applications.  This screen provides a snapshot of IT Services: from Equipment loan, to A/V & Event SetUp and Support, to customized Google Email and Calendar services:


Another useful feature: The "Ticket Request" tab offers a quick way to check on your outstanding ITS tickets.


Reach out to IT Services with any questions:

Wednesday, September 4, 2019

Access Lynda.com with a New York Public Library Card

Lynda.com  is an online educational site that includes over 5,000 courses (and over 130,000 videos) in popular fields like web design, web development, IT, education/instruction, media production, and business. Experts create and deliver all courses as well as provide supplemental materials like exercise files and relevant work samples.  These courses allow anyone to achieve personal and professional goals.  Users will need to create accounts in order to track course progress, create playlists of potential coursework, and keep course notes.
This is a valuable subscription based resource that is available for free with your New York Library Card or your local library to access Lynda.com.

Please note that you can only access course content through the New York Public Library's Lynda.com login page, and not by directly visiting the Lynda.com homepage.


Representatives from the NY Public Library will be on campus to distribute NYPL cards:
Tuesday, 9/10 from 1:30 pm - 3:30 pm 
Wednesday, 9/11 from 6:00 pm - 7:00 pm
Location: O'Malley 5th floor entrance.
Students must bring Manhattan College Student ID's. 

If you are not available at the above mentioned times:
Please review this KBA on  Applying for a New York Public Library Card

Please review this KBA on Accessing Lynda.com with a New York Public Library Card

This short video which gives an overview of what Lynda.com has to offer:



Introduction to Lynda.com



Reach out to IT Services with any questions:


Partially reposted from Apply for a NYPL Library Card & Introduction to Lynda.com