Moodle Outage

Update 11:00AM 4/28/20:

Moodle is fully operational.

Update 10:31AM 4/28/20: 

ITS is still investigating.  Moodle seems to be back up and fully functional.  If you are still experiencing issues, submit a ticket.  We will update again when we have confirmed the system is completely up and running.

Original Alert 10:22AM 4/28/20:

ITS is currently investigating an issue with Moodle.  Currently no one is able to access Moodle.  We will update you when we have more information.

2 New Student Employment Opportunities!!

The Technology Training Team of ITS is hiring and looking to hire at least 2 new student employees.

The positions are for that of a Technical Writer (Work Study) and Video Specialist (Work Study)!! They are both 20 hrs/week and can be done remotely!! The start date is ASAP!!

• The Technical Writer is responsible for helping the Technology Trainer create documentation and training for various technologies, softwares, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.   

• The Video Specialist is responsible for helping the Technology Trainer create video tutorials and trainings for various technologies, softwares, programs, devices, and equipment, etc. 

Both of these positions are listed on the Student Employment website. Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

4 Brand New Top Requested Features In Google Meet!

Google is rolling out 4 new top requested features. These new features will help ensure that your future Google Meets run seamlessly and effortlessly.  You will be able to focus more on your meeting now! 

1. Tiled layouts for larger calls. You can now see 10+ people in a tiled view during your meetings.

2. Present higher-quality video content with audio. This means that you will now be able to more successfully show a video with audio while you are presenting to a meeting. This can be done by now selecting "present a Chrome tab" when sharing your screen. 

3. Low light mode. Google Meet can now auto adjust your video to make you more visible when you are in sub-optimal lighting conditions. This is currently being rolled out for smart phone users but will become available to web users in the future. 

4. Noise cancellation. Meet can now filter out some background noises such as the dog barking or the sound of someone typing while you are in the meeting. 

These features will be rolled out within the next couple of weeks, with some users possibly already having access to them. For more information on these features and their timelines,  please visit this link. 

New Version of Chrome Grid View

A new version of the GridView extension for Google Meet has been released.

This is because Google has released a new version of the GridView which can be downloaded from here.

You will need to select “Add to Chrome” and then a window will appear asking your permission to add the extension, select “Add extension”.

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Once you have added this extension you will have the most up to date version of GridView.

Check out Manhattan College's First Ever ITS Chatbot Beta!

🎉 ITS would like to introduce our brand new Client Services & Operations Chatbot Beta! 🎉

For the first time ever ITS at Manhattan College will be rolling out a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by one of our STARS, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter. You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.

The Chatbot is running through Hangouts Chat and is easy to install. To install the Chatbot in your Hangouts please follow these instructions.


ITS is very excited about the deployment of the Chatbot Beta and would like to encourage you to take advantage of it! As this is a Beta version of a Chatbot we are looking for as much feedback as possible. Please fill out our CS&O Chatbot Survey and give us any feedback you may have.

Join a Google Meet Directly From Your Email!

Google has announced that it will be releasing a new feature which will allow you to join a Google Meet directly from your Gmail account. This means that you can now create or join a meeting right from you inbox!

Be on the lookout for this new feature as Google has begun to roll it out. For more information on what this new feature will look like and how to use it, check out this link.

Google Meet Grid View Distubance Due To Chrome Update

ITS is aware that some people may be experiencing issues with their Google Meet grid view extension. If you are having issues please know that it is due to the release of a new Chrome update. If you continue to experience disruptions to your Grid View extension please make sure that you have updated your Chrome browser and are using the latest version of Chrome. In addition to this ITS recommends that after your update your browser, uninstall and then reinstall the extension if you are still experiencing issues. 

You can check what version of Chrome you are using by accessing your Chrome settings or by following these directions. Please use this link for further assistance to update Google Chrome.