Google Outage Follow-Up

This morning Google experienced a world wide service outage. Many people experienced issues logging into their gmail accounts and accessing applications like Drive Sync, Google Chat, etc. 

So, What exactly Happened? 

At this time it is unclear why the outage occurred. Thankfully, it did not last very long and all Google Workplace applications are currently working. If you would like to monitor the status of Google Workspace applications, please check the Google Workspace Status Dashboard. 

Is there anything that I need to do?

Yes! Please make sure to: 

• Log back into all of your Google apps, including Drive File Stream
  

• Use Google Drive!!
  

• Google Drive protects you from data loss.  It is a great place to store your files, email attachments, and even photos.
  
  

• Using drive also makes for much easier collaborations on documents and files. For example, you can use it to send large attachments with ease.
  
  

• Drive also makes it easier to locate stored or shared files with the power of Google Search. You can also easily store email attachments, such as PDFs, in your drive.
  
  

• Drive is also accessible from any computer, tablet, or device.

• To learn more about backing files up to your drive, check out this link.
  

If you have any questions please reach out to ITS at 718-862-7973 or email its@manhattan.edu 

Google Workspace Major Outage

Update: All Services restored around 7:52AM. 

Google is currently experiencing a major outage across all services.  This means that you may experience issues using their services for the duration.  The Google Workspace Status Dashboard will be the best place to get updates about this issue.

Google Workspace: Share/View History of Docs, Sheets, and Slides Now Available

Google Workspace has released a new feature that allows you to see a list of all those who you have shared the document with as well as the last time they viewed it. 

For directions on how to access this feature please refer to this link. 

Banner Downtime 12/10/2020 - Please Read

 Dear Colleagues,

Tonight (12/10/2020) between 8:00pm - 9:00pm, ITS will be applying financial aid patches to the Banner production system.  Banner will be offline for this duration.

Thank you for your patience while we apply these required patches.  

ITS

Network Outage - Leo Higgins and GPAC

UPDATES:

12/8: The faulty network device has been replaced. Leo, GPAC, and Higgins are fully online.

12/5: Wired and wireless access have been restored to GPAC, Higgins, and 3rd and 4th Floor Leo. 1st floor of Leo is mostly down and part of the 2nd floor is down.

____________________________________________________________________________________

Due to a network device failure, Leo, Higgins, and GPAC building's networks are down. Unfortunately, until we are able to receive a replacement for this piece of network equipment, these buildings will remain down. We apologize for the inconvenience and will keep this post updated with any changes on the status of these buildings.

If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for any inconvenience that this may cause. 

25Live Mobile to Transition To 25Live Pro: 1/19/21

Collegenet has announced that they will be retiring 25Live Mobile AKA Scheduling. This is the version of 25Live most are familiar with as it is the one linked from inside.manhattan.edu. As of Tuesday, January 19th, 2021, we will be transitioning the inside.manhattan.edu link (quicklinks) to 25live Pro.

This means that if you use the quicklinks to access 25live, it will take you to 25Live Pro beginning January 19, 2021. You can currently access 25Live Pro and we encourage you to do so before the official transition date. You are encouraged to bookmark this direct link to 25Live Pro: https://25live.collegenet.com/pro/manhattan#!/home/dash

For more direction on how to navigate 25livePro please reference this link .

Cyber Security Best Practices

As we are coming to the end of this year and are in the midst of an almost entirely online culture,  please review these Cyber Security best practices. 

1. Ensure your security software and computer operating system is updated with the latest versions. It is essential to install the updated security software on all your devices so that it helps to protect from cyberthreats.
   
   
   
2. It is important to have a unique and complex password that can help to avoid cyber attackers from accessing your information. A strong password contains 10 characters including numbers, symbols, lowercase, and uppercase. Change your password regularly, this helps to avoid hackers to access the data.
   
   
   
3. Use multi-factor authentication. Multi-factor authentication helps to protect your data by adding an extra layer of security. With MFA, if the hacker gets your password, they would be required to cross the second or third factor of authentication such as security code, OTP, fingerprint and voice recognition. 
   
   Fun Fact: If you use Duo, you are already doing this! To learn more about Duo check out this link. 
   
   
   
4. Be cautious of links, attachments, and emails from unrecognized senders. Never give personal details in response to emails, pop-ups, attachments, or any other forms of communication that you don’t initiate.
   
   
   
5. Enable Best firewall protection. This prevents unauthorized users from accessing your websites, emails and other sources of information that can be accessed through the web.