COMPLETED: Network Upgrade - O'Malley Library 4th Floor - 11/22 - 10 AM to 2 PM

In order to maintain a safe, secure, and reliable network, ITS will be upgrading the equipment in O'Malley Library 4th Floor. This will occur on November 22nd and is expected to last from 10 AM - 2 PM. This maintenance will cause our network on the 4th Floor of O'Malley to be down durring the duration of the upgrade. It is important to clarify that this upgrade only affects wired connections on the 4th floor, impacting areas such as the 410 lab, offices, printers, and other hardwired connections. WiFi functionality will remain uninterrupted durring this time.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

UPDATE: Non-Planned Outage: Banner / Self-Service

Dear Colleagues,

Service has been restored to Banner / Self-Service.

We will continue to monitor the situation.

We apologize for any inconvenience. 

Information Technology Services

Stay alert -- Employee Benefit Scam

This morning many phishing campaign emails announcing an "employee benefit" were delivered successful to our Gmail-secured inboxes.

The emails are similar to the following

  
From: Leszek Buller <l.buller@uksw.edu.pl>
Subject: 2023 Employees Benefit Program

Dear Employee,

We hope this message finds you in good health and high spirits. We
understand that the past year has been challenging for many, and we want to
extend our support during these difficult times. We are excited to
introduce the 2023 Employees Benefit Program, designed to provide financial
assistance to our valued families and employees.

As part of our ongoing commitment to your well-being, we have established a
program that aims to ease financial burdens and provide some relief. We
have allocated funds to provide *$700* to each family and employee that
meets the designated criteria.

If you or your family have experienced financial hardship and could benefit
from this program, we encourage you to apply. The application process is
now open and will remain so until *November 20, 2023*. To apply, sign in
using the link provided below:

Employees Benefit Program

Sincerely,

*2023-EBP support team*

The hyperlink's URL is an agilecrm.com hosted credential harvesting form. If you happened to share your credentials or if you are unsure if you did, please change your JasperNet password.

Credential harvesting form.

RESOLVED: Remotely Login Issues

UPDATE: This issue has been resolved as of 11/8/23 and all users are able to login. Should any issues persist, please contact its@manhattan.edu

When logging into Remotely, first time users of the service may experience an issue where they are unable to login. ITS is aware of this issue and is actively working on a fix. ITS will notify the community once the issue is resolved.

Update: Banner & Self-Service Outage

Dear Colleagues,

The administrative system is restored and available.  

ITS is working to identify the root cause and to ultimately prevent this issue from happening in the future.

We apologize for any inconvenience that this unplanned outage has caused.

ITS

Dear Colleagues,

The administrative system is experiencing an outage that has impacted Self-Service and this morning's registration process.

ITS is working to resolve this issue as quickly as possible.

ITS

25Live Outage

Update from Collegenet 4:15PM November 2, 2023:

Dear Series25 Customer,

On Thursday, November 2, CollegeNET experienced a service outage due to a near complete power failure at our data center.

This incident has been rectified.

All Series25® services are now available.


Update from Collegenet 12:44PM November 2, 2023:


Dear Series25 customer,

On Thursday, November 2, CollegeNET experienced a service outage due to a near complete power failure at our data center. This incident began at approximately 5 AM PT and continues to the present.

During this outage, all Series25® services are temporarily unavailable. We understand the importance of these services to your operations and apologize for any inconvenience this may cause.

Our IT team is actively managing the situation, with personnel on-site at the data center. Rest assured that they are prepared to restore our services as soon as power is fully restored within our server area.

Series25 services will resume when our data center regains power. We will notify you as soon as our services are back online. You are our top priority, and we appreciate your patience and understanding as we work to resolve this issue.

If you have any questions, please contact Functional Support (asktrainers@collegenet.com) or your Account Manager (series25implementation@collegenet.com).

Thank you for your continued trust in Series25 software. We are committed to ensuring a swift resolution.
Sincerely,
Your CollegeNET Series25 Team

Original Message from ITS:

 We are aware of an outage regarding 25Live and have reported the issue to Collegenet. We are awaiting an update from Collegenet.

If You Use Microsoft Outlook to Access Gmail Action Required

 All those who utilize Microsoft Outlook to access their Manhattan College emails must transition to the new login method prior to June 1, 2024. Please review these instructions and reach out to its@manhattan.edu if further assistance is needed.