Wednesday, January 17, 2018

Client Services Update - First Two Weeks of Spring 2018

For the first two weeks of classes, all of Client Services and Operations offices will be extremely short staffed between the hours of 7:30am-11am and 2pm-7pm on Mondays and Thursdays during the Spring 2018 Semester. This is due to the block scheduling of classes going forward, and is out of ITS' control. The timeframe for each staff shortage will change each semester due to schedule changes made by scholastic department chairs.

In addition, within these two weeks, only the following types of issues will be addressed:

Major Outages
Classroom Emergency Issues
Previously Scheduled Appointments

All other requests will be processed in the order of which they were received. In addition, we will have a surge of staff members after 2:30pm most days, to address immediate issues as they arise. Please be mindful this policy is being put into place so that we can better support the Manhattan College community.

If you have any specific questions or concerns, please email or call 718-862-7973