Manhattan College ITS Blog

Updates and news on how technology is changing in Manhattan College.

Wednesday, April 4, 2018

New Ticketing Report Tickets Opened Yearly

This report displays number of tickets opened by year.

Screenshot of report showing tickets opened by year.

To see all of our ticketing reports, please click here.

Posted by Richard Musal at 3:49 PM
Email ThisBlogThis!Share to TwitterShare to FacebookShare to Pinterest
Labels: Client Services, Customer Service, Help Desk Tickets, Team Dynamix, TeamDynamix, Ticket Requests, ticketing, track ITS Help Desk Tickets
Newer Post Older Post Home

Manhattan College ITS Blog

Manhattan College ITS Blog
ITS Blog

Search This Blog

Pages

  • Home
  • Network Equipment Upgrade Winter 2019
  • Instructional Technology Blog
  • ITS Homepage
  • ITS Knowledge Base
  • How are we doing?
  • ITS STARS
  • Your ITS Tickets
  • ITS Service Catalog
  • Rooms Currently Experiencing Issues
  • ITS Service Reports
  • ITS Training Services
  • LabSeat

Receive New Posts By Email

Blog Archive

  • ►  2019 (162)
    • ►  October (5)
    • ►  September (21)
    • ►  August (20)
    • ►  July (17)
    • ►  June (12)
    • ►  May (24)
    • ►  April (19)
    • ►  March (12)
    • ►  February (12)
    • ►  January (20)
  • ▼  2018 (180)
    • ►  December (10)
    • ►  November (21)
    • ►  October (15)
    • ►  September (13)
    • ►  August (27)
    • ►  July (8)
    • ►  June (9)
    • ►  May (22)
    • ▼  April (16)
      • End of Semester Technology Tool Kit
      • Create a Hangouts Meet Meeting with a Dial-In Phon...
      • Spring Cleaning—Be Green, Not Blue
      • ITS Request Form Update Add Contacts
      • Important Notice for Some 13-inch Macbook Pros (No...
      • Send a PDF version of a document or spreadsheet
      • ITS Customer Satisfaction Survey
      • Jamboard Training for Students in O'Malley Library...
      • COMPLETE: Horan Hall - Brief Network Outage 4/13 a...
      • Best Practices to Improve Video Conferences
      • Planned Network Maintenance May 28th - June 1st
      • New Ticketing Report Tickets Opened Yearly
      • Jamboard Training for Students in O'Malley Library...
      • Internet Connectivity Issues - ITS Investigating
      • Wireless Printing Using Web Print
      • ISP Maintenance 4/5 4am-6am
    • ►  March (10)
    • ►  February (10)
    • ►  January (19)
  • ►  2017 (197)
    • ►  December (12)
    • ►  November (18)
    • ►  October (14)
    • ►  September (16)
    • ►  August (18)
    • ►  July (16)
    • ►  June (17)
    • ►  May (19)
    • ►  April (16)
    • ►  March (18)
    • ►  February (20)
    • ►  January (13)
  • ►  2016 (138)
    • ►  December (9)
    • ►  November (18)
    • ►  October (8)
    • ►  September (15)
    • ►  August (19)
    • ►  July (9)
    • ►  June (8)
    • ►  May (12)
    • ►  April (11)
    • ►  March (12)
    • ►  February (7)
    • ►  January (10)
  • ►  2015 (130)
    • ►  December (9)
    • ►  November (15)
    • ►  October (16)
    • ►  September (18)
    • ►  August (23)
    • ►  July (5)
    • ►  June (4)
    • ►  May (6)
    • ►  April (10)
    • ►  March (5)
    • ►  February (8)
    • ►  January (11)
  • ►  2014 (93)
    • ►  December (7)
    • ►  November (5)
    • ►  October (15)
    • ►  September (11)
    • ►  August (13)
    • ►  July (6)
    • ►  June (3)
    • ►  May (1)
    • ►  April (5)
    • ►  March (12)
    • ►  February (7)
    • ►  January (8)
  • ►  2013 (86)
    • ►  December (5)
    • ►  November (6)
    • ►  October (12)
    • ►  September (8)
    • ►  August (11)
    • ►  July (4)
    • ►  June (3)
    • ►  May (12)
    • ►  April (5)
    • ►  March (8)
    • ►  February (6)
    • ►  January (6)
  • ►  2012 (27)
    • ►  December (2)
    • ►  October (4)
    • ►  September (11)
    • ►  August (3)
    • ►  July (3)
    • ►  June (2)
    • ►  March (1)
    • ►  February (1)

Subscribe To

Posts
Atom
Posts
Comments
Atom
Comments

Labels

JasperNet JasperNet wireless Outage Client Services ITS Customer Service maintenance #TellITS Google Apps phishing Google Drive Network wifi Banner computer lab Google Gmail Google Calendar classroom Moodle Self-Service SSO Technology wireless email 25LIVE Manhattan College Support #GSuiteCollab Faculty Airplay Students cyber safety Smart Classroom TeamDynamix software Calendar JasperNetID Operations Kramer VIA GO SSB closure Google Drive File Stream #14weekchallenge AirPlay Version 2 Apple GSuite LabSeat Sheets Team Dynamix phishing scams security awareness ticketing upgrade Banner 9 Google + Google Docs ITS Service Catalog Jamboard Help Desk Tickets Microsoft Office Slides cyber security iOS security training Drive Help Center Google Drive Sync ends support Software Request apps feed scam share google calendar web print Chrome Crestron Data Privacy Docs Doodle Google Hangouts Meet Java STARS Ticket Requests accounts badge group meeting schedules phishing attack phishing attacks secure web #DA Challenge Android Crestron Upgrade Digital Jasper Card Drive File Stream Glance MC Google App Google Jamboard MyMC O'Malley Library PaperCut Windows 10 Windows Product Life Cycle classroom technology collaboration cyber security awareness digital accessibility feedback login issues malware renovation telephone #STARS AirPlay V2 Banner9 Computer Lab Upgrade Desktop Operations Google Collaboration Challenge Google Hangouts Known Issue Windows account hacks alerts collaboration with Jamboard computer lab availability events features free install Microsoft Office 365 for personal devices generator test hack survey sync My Drive track ITS Help Desk Tickets warning wireless printing #GreenMeansGo Audio Visual Upgrade Cybersecurity Cybersecurity Security Awareness FLI Forms G Suite Update Gsuite updates Hangouts Chat Hangouts Meet Jamboard App Jamboard Training Kramer MS Office 365 Microsoft Mobile security My Drive OMAL 401 One Card Pixie Quadrangle Showcase Thin Client collaborate with Google Drive cyber crime degreeworks drive formmule free install iPad iPhone meetings open computer lab outage lms moodle password password manager ransomware real time computer availability social engineering video conferences voicemail web accessibility #high5 @Hangouts Chat ATS ClearCompanny AWS Action Items Chancellor's Room Client Services WIFI Credly Credly digital badges Crestron Multihead Data Security Emergency File association Firefox G Suite Glance MC app Google Hangout Google cloud Google form IT Services hiring ITS Service Report Internet Explorer Intrusion Detection and Prevention Jabra speakerphone Jasper Card Jasper Pay LabStats MAC OS X MS Office NYPL card Office 365 Pixie Plus Resources Room Issues Report Service Catalog Strong passwords Student Employment Westchester Library System card Windows 7 Windows 10 upgrade Windows 7 End of Life Schedule Windows 7 support ends Windows 8 Windows 8 End of Life Schedule Windows 8 Support ends access lynda.com apply NYPL card award brainstorm client Services closed client services and operations cloud computer computer lab printing computer recommendations data breach dial in phone number email signatures find open computer google sheets hacks identity theft information security internship lab license licensing lynda.com mail merge new york public library card offline online safety osx password protection presentation printing in Manhattan College Computer Labs privacy projector protection from phishing attacks safe online holiday shopping social media safety tracking outstanding ITS tickets troubleshooting video conferences webprint #thinkbeforeyouclick @meetbot Academic Calendar Adding college calendars to your Google Calendar Adobe BacktoSchoolDrive Banner Workflow Black Friday Campus ID Charter Room Client Services Technician Computer labs Crestron control units Detection and Prevention Digital Signage Education GSuite learning center Glance MC mobile app Google Chat Google Drive for Mac/PC Google Groups Google Keep Google Productivity Tools Google Sheet Add-on Google Slides Google Summer Collaboration Challenge Week 1 Google Training Resource Google collaboration challenge online Moodle course Google summer collaboration challenge badge Google tips techniques Graduation Hall Research Help ISP ITS Client Services offices ITS Technology upgrades ITS Updates Jamboard for students Kramer VIA Kramer VIA Go Survey Kramer VSM Malware Alert NYPL Networking Updates New Google Calendar for Web O'Malley 100 O'Malley Library Alumni Room Podium Privacy Awareness Week Resources for New Employees Safari Transition to Google Drive File Stream VC VPN YouTube accessibility alt text announcements app authentication best practices video conferences cable campus wireless upgrade chromebook classic calendar classroom renovations clients services limited hours conferencing converting to pdf coverage customer support cyber threats cybercriminals digital badges display port dorms encrypted files end of semester tools extortion find tech on campus free install Office 365 google forms google hangouts meet hardware green hdmi hyperlink text imposter invite lowercase mac macos mini display port mobile mobile app multihead organize inbox paper pc pdf personal information personalized emails pinned playing video with Kramer VIA GO podium guide podium technology polls printer protecting from phishing strategies quick links quiz reminders scams screen readers snoozed or Done spear phishing spreadsheet ssl strong password subscribe subscribe to the ITS blog team drives techniques technology enhancements technology showcase templates tips turing turnitin upgrade to new Google calendar usb type c web accessibility challenge wireless presentation system #JoinOurTeam #cyberpledge 12weeks 40 Ways to use G Suite in Higher Ed @meet API AV assistance Acrobat Adaptive Meeting Layouts Administrator/Staff Convocation After update support Aggie LIFE Apply online AprilFools Argos Artificial Intelligence Banner pop-up Bitcoin CERT Campus wide wireless upgrade Chromebox for Meetings Class Roster Cloud Security Encryption Mobile Security Security Awareness Security tips for traveling Compliance Conference room upgrades Course Kit Coursera DLS DLS 209 Data Privacy Data Security Privacy Data Privacy Day Data Security Policy Digital Accessibility Challenge Digital citizen Distiguished Lasallian Administrator Drive Plug In for Office Editing MS Office documents Educause Email List Equipment loan Ethereum Faculty Laptop Initiative Fall Job and Internship Day Find a time Formatting improvements Google Docs G Suite Tips Library G Suite Training G Suite Update Blog G suite updates GAAD GIFs Giphy Giphybot Global Accessibility Awareness Day Global handwashing day Google Classroom Google Docs Editors Help Google Docs suggesting feature Google Drive User Interface updates Google Drive desktop app Google Drive not supported Google Drive videos Google Extension Google Gmail scam Google Group Google Help Centers Google Higher Education Working Group Google Meet Google Team Drive Google calendar for iPad Google calendar for web Google calendar mobile application Google for Education Roadshow Google for Higher Education Resources Groups HAY HD Help Desk High Sierra I4 Conference IT physical security ITS Prioritized support ITS Training team ITS blog Iaas In progress moodle courses Inbox by Gmail Inbox by Gmail app Internet of Things IoT Jaspernet credentials Job Kelly Commons 5th floor Knowledge Base LEO Leadership Litecoin MGL MS Office plug in not supported MS Windows 10 upgrade Manhattan College Data Security Policy Manhattan College cyber pledge Meet Memorial Hall Charter Room Moodle 3.5 Moodle 3.5 dashboard update Mozilla Firefox Multimedia MunchCoin NCCIC NPAPI Nercomp New feature calendar on Android O'Malley Library 401 O'Malley library upgrade OCR OMAL 410 Office Editing Office Lens Organize files Orientation Out of office status POS PaaS Password Policies Personal backup plan Photo ID Rodriguez Room Room Checks Self Service Server 2003 Skype Smart Compose in Gmail Staysafeonline.org Supplemental Instruction TDX Tasks Teachers Tech showcase Technical Writer Tour Creator Training for Google Apps VIA App Verify Video Blank Video Mute Video Specialist Virtual Reality Vista Windows XP Writing Suggestion You Tube videos accessibility quick card achievements adaptive software adblocker add people directly from a Google Hangouts Meet addon alumni appointments asperNet attachments awareness backup strategy bad links badging basic malware removal better security block scheduling bookmarks bots campus security awareness campus wide issue affecting network DHCP capacity challenges check credit report classic hangouts classroom projector upgrade client services representative collaborate with Google Docs collaborative whiteboard color contrast compatible spreadsheet shortcuts computer space connect to meeting convert text to CAPS converting converting Word to PDF creating accessible Docs creating accessible PDF creating appointment slots with Google calendar creating folders cryptocurrency cursor custom margins cyber aware cyber security quiz cyber smart cyberware dell dhcp dial in digital badging digital certificate digital content digital security basics directly edit office files with Google Docs disk encryption e2campus edit jams in web browser email signature emergency maintenance emerging technology enable offline mode Google Docs encrypt data energy star expiration dates for Google Docs extortion email f iOS fake fake landing page fake websites finals week firewall fradulent data entry forms fraud free free online courses glancemc google drive basics google summer collaboration challenge group meeting schedules with Google calendar hacker hacking hardware hide homeserver ie insert Google Slides insert page breaks international phone number invite people to a Hangouts Meet its knowledge base job fair job openings keep tabs on mobile devices keeping your computer clean known issues krebs on security laptop laser projector last account activity learning legitimate site library card limit online share linda.com link linkedin location searches log out logging off making a course visible malicious attachments malicious links managing online reputation material design principles matlab meetbot meets messaging platform microphone microsoft internet explorer mobile accessibility mobile phone move objects in jams moving files new Gmail new Gmali new Google Drive interface new Release new drive outlook integration new google calendar new wireless presentation system nudge nyc public library office 365 file deletion alert office 365 phishing oneweb online game online security online shopping order in Google App Launcher organize drive organizing files password protect past moodle courses patch pdf tags personal email phisihing phone number physical security physical security awareness poodle prevent identity theft print from laptop privacy management privacy security settings protect credentials protect data protect password protect personal information protect your devices protect yourself protecting personal information quicklinks remote remove duplicates reports restore account access room availability roundtable safety safety on social networking sites save to drive scanning to PDF scheduled send in Gmail search security hole sensing devices set up a meeting using a bot shared drives shared folders shared settings on google drive shut down smart reply smartboard snooze social media attack space request spam sslv3 staff staying safe online stop think connect stronger passwords student data subfolders suggest edits in a document summarize bot summer surge sustainability sync files targeted scams team collaboration tech trim whitespace turnitin. moodle unrenovated classroom update your apps updates updating personal email uppercase usable digital content video conference vishing wallet wannacry waste white hall unit whiteboard wireless presentation upgrades write now send later
Simple theme. Powered by Blogger.