Manhattan College ITS Blog

Updates and news on how technology is changing in Manhattan College.

Wednesday, April 4, 2018

New Ticketing Report Tickets Opened Yearly

This report displays number of tickets opened by year.

Screenshot of report showing tickets opened by year.

To see all of our ticketing reports, please click here.

Posted by Richard Musal at 3:49 PM

Email This BlogThis!Share to Twitter Share to Facebook Share to Pinterest

Labels: Client Services, Customer Service, Help Desk Tickets, Team Dynamix, TeamDynamix, Ticket Requests, ticketing, track ITS Help Desk Tickets

Newer Post Older Post Home

Manhattan College ITS Blog

ITS Blog

Search This Blog

Pages

Home
Network Equipment Upgrade Summer 2020
Remote Teaching FAQ
Instructional Technology Blog
ITS Homepage
ITS Knowledge Base
How are we doing?
ITS STARS
Your ITS Tickets
ITS Service Catalog
ITS Training Services
Rooms Currently Experiencing Issues
ITS Service Reports
LabSeat
Check out the new CS&O Chatbot Beta

Blog Archive

► 2021 (85)
- ► September (7)
- ► August (11)
- ► July (8)
- ► June (5)
- ► May (4)
- ► April (11)
- ► March (15)
- ► February (10)
- ► January (14)

► 2020 (167)
- ► December (12)
- ► November (13)
- ► October (16)
- ► September (12)
- ► August (14)
- ► July (12)
- ► June (15)
- ► May (6)
- ► April (18)
- ► March (21)
- ► February (10)
- ► January (18)

► 2019 (189)
- ► December (9)
- ► November (12)
- ► October (11)
- ► September (21)
- ► August (20)
- ► July (17)
- ► June (12)
- ► May (24)
- ► April (19)
- ► March (12)
- ► February (12)
- ► January (20)

▼ 2018 (180)
- ► December (10)
- ► November (21)
- ► October (15)
- ► September (13)
- ► August (27)
- ► July (8)
- ► June (9)
- ► May (22)
- ▼ April (16)
- ► March (10)
- ► February (10)
- ► January (19)

► 2017 (197)
- ► December (12)
- ► November (18)
- ► October (14)
- ► September (16)
- ► August (18)
- ► July (16)
- ► June (17)
- ► May (19)
- ► April (16)
- ► March (18)
- ► February (20)
- ► January (13)

► 2016 (138)
- ► December (9)
- ► November (18)
- ► October (8)
- ► September (15)
- ► August (19)
- ► July (9)
- ► June (8)
- ► May (12)
- ► April (11)
- ► March (12)
- ► February (7)
- ► January (10)

► 2015 (130)
- ► December (9)
- ► November (15)
- ► October (16)
- ► September (18)
- ► August (23)
- ► July (5)
- ► June (4)
- ► May (6)
- ► April (10)
- ► March (5)
- ► February (8)
- ► January (11)

► 2014 (93)
- ► December (7)
- ► November (5)
- ► October (15)
- ► September (11)
- ► August (13)
- ► July (6)
- ► June (3)
- ► May (1)
- ► April (5)
- ► March (12)
- ► February (7)
- ► January (8)

► 2013 (86)
- ► December (5)
- ► November (6)
- ► October (12)
- ► September (8)
- ► August (11)
- ► July (4)
- ► June (3)
- ► May (12)
- ► April (5)
- ► March (8)
- ► February (6)
- ► January (6)

► 2012 (27)
- ► December (2)
- ► October (4)
- ► September (11)
- ► August (3)
- ► July (3)
- ► June (2)
- ► March (1)
- ► February (1)

Subscribe To

Posts

Posts

Comments

Comments

Labels

JasperNet JasperNet wireless Outage Client Services ITS Customer Service maintenance #TellITS phishing Google Apps Google Banner Google Drive wifi Network computer lab Moodle Gmail classroom Self-Service Google Calendar SSO Technology email wireless 25LIVE Manhattan College Support Faculty cyber safety generator test #GSuiteCollab Airplay software GSuite Google Meet Students TeamDynamix feedback Calendar SSB Smart Classroom JasperNetID Operations cyber security phishing scams training Kramer VIA GO Google Drive File Stream Jamboard closure Google Docs ITS Service Catalog upgrade #14weekchallenge AirPlay Version 2 Apple Banner 9 LabSeat Sheets Software Request Team Dynamix classroom technology cyber security awareness features new security security awareness ticketing Chrome Google + Slides Windows 10 apps how to scam tips Help Desk Tickets Microsoft Office STARS Windows Product Life Cycle customer support drive iOS survey web print Data Privacy Drive Help Center Glance MC Google Drive Sync ends support Google Hangouts Meet Google Workspace Known Issue client services and operations feed phishing attack phishing attacks share google calendar web Android Crestron Docs Doodle Drive File Stream ITS Prioritized support Java MFA PaperCut Ticket Requests accounts badge chatbot grid view group meeting schedules learning login issues secure signup update #DA Challenge Crestron Upgrade Cybersecurity Digital Jasper Card Google App Google Hangouts Google Jamboard ITS Client Services MS Office 365 MyMC O'Malley Library Student Employment collaboration degreeworks digital accessibility malware renovation report telephone #GreenMeansGo #STARS 25Live Mobile View 25Live Pro View AirPlay V2 Banner9 Computer Lab Upgrade Desktop Operations G Suite Google Collaboration Challenge Hangouts Chat Hangouts Meet Kramer Microsoft Office 365 Windows Windows 7 End of Life Schedule Windows 7 support ends account hacks alerts app collaboration with Jamboard computer lab availability cyber crime emergency maintenance events free install Microsoft Office 365 for personal devices google sheets hack iPad iPhone install instructions outage lms moodle problem ransomware reminders resolution safe online holiday shopping sync My Drive track ITS Help Desk Tickets transition view warning webprint wireless printing Audio Visual Upgrade COVID-19 Cybersecurity Security Awareness FLI Forms G Suite Update Glance MC app Google Slides Gsuite updates ISP ITS Updates ITS blog Jamboard App Jamboard Training Knowledge Base Mobile security My Drive OMAL 401 One Card Pixie Quadrangle Showcase Thin Client VPN Windows 7 Windows 10 upgrade Windows 8 Windows 8 End of Life Schedule Windows 8 Support ends announcements ask background backup classroom demo collaborate with Google Drive computer lab printing demo extension flexible formmule free install free install Office 365 hybrid learning issues know lab let meetings open computer lab password password manager presentation printing in Manhattan College Computer Labs projector real time computer availability reminder scheduled maintenance social engineering social media safety student tech to us video conferences voicemail web accessibility working remote #high5 @Hangouts Chat ATS ClearCompanny AWS Action Items Adobe Banner Workflow Chancellor's Room Client Services WIFI Computer labs Credly Credly digital badges Crestron Multihead Data Security Emergency File association Firefox Glance MC mobile app Google Chat Google Hangout Google cloud Google form IT Services hiring ITS Service Report ITS Training team Internet Explorer Intrusion Detection and Prevention Jabra speakerphone Jasper Card Jasper Pay LabStats MAC OS X MS Office NYPL card Pixie Plus Podium Resources Room Issues Report Self Service Service Catalog Strong passwords Westchester Library System card a access lynda.com accessibility apply NYPL card award brainstorm cable change client Services closed cloud computer computer recommendations customer satisfaction survey data breach dial in phone number email signatures employment end of semester survey find open computer fraud free gridview hacks hangouts how hybrid identity theft information security internship known issues license licensing link lynda.com mail merge mobile network outage new york public library card not offline online safety osx password protection pdf privacy protection from phishing attacks remote remotely screen readers strong password templates tracking outstanding ITS tickets troubleshooting video conferences turnitin #thinkbeforeyouclick @meetbot Academic Calendar Adding college calendars to your Google Calendar Argos BacktoSchoolDrive Black Friday Campus ID Charter Room Class Roster Client Services Technician Crestron control units Data Privacy Data Security Privacy Detection and Prevention Digital Signage Education GSuite learning center Google Drive for Mac/PC Google Groups Google Keep Google Productivity Tools Google Sheet Add-on Google Summer Collaboration Challenge Week 1 Google Training Resource Google collaboration challenge online Moodle course Google summer collaboration challenge badge Google tips techniques Graduation Hall Research Help Help Desk IT Training Services ITS Client Services offices ITS Stars ITS Technology upgrades Jamboard for students Job Kelly Commons 5th floor Kramer VIA Kramer VIA Go Survey Kramer VSM Malware Alert Meet NYPL Networking Updates New Google Calendar for Web O'Malley 100 O'Malley Library Alumni Room Privacy Awareness Week Resources for New Employees Safari Technical Writer Transition to Google Drive File Stream VC Video Specialist YouTube access account alt text apporto authentication back backup strategy best practices video conferences campus wireless upgrade chat chrome extension chromebook classic calendar classic hangouts classroom renovations clients services limited hours collaborate with Google Docs conferencing converting to pdf coverage cyber threats cybercriminals data digital badges directions display port dorms encrypted files end of semester tools extortion feature find tech on campus fix form glancemc google forms google hangouts meet hardware green hdmi home hyperlink text imposter invite issue its knowledge base job openings laser projector layouts lowercase mac macos meets mini display port mobile app mode multihead new feature online security opportunities organize inbox paper pc personal information personalized emails pinned playing video with Kramer VIA GO podium guide podium technology polls printer protect data protect personal information protecting from phishing strategies quick links quiz remove request request training requested rlc scams search session share snoozed or Done social media attack spear phishing spreadsheet spring 2021 ssl staying safe online subscribe subscribe to the ITS blog team drives techniques technology enhancements technology showcase tile tiled tricks turing updates upgrade to new Google calendar usb type c web accessibility challenge whiteboard wireless presentation system #JoinOurTeam #cyberpledge #susiestechtips 103 12weeks 2020 2021 25Live Training course 25livepro 40 Ways to use G Suite in Higher Ed @meet API AV assistance Accessibility of Google Docs Acrobat Adaptive Meeting Layouts Addons Administrator/Staff Convocation After update support Aggie LIFE Apply online AprilFools Artificial Intelligence Autocad Banner pop-up Bitcoin CERT Campus wide wireless upgrade Chromebox for Meetings Cloud Security Encryption Mobile Security Security Awareness Security tips for traveling Compliance Conference room upgrades Course Kit Coursera Cyber stats DLS DLS 209 Data Privacy Day Data Security Policy Digital Accessibility Challenge Digital citizen Distiguished Lasallian Administrator Drive Plug In for Office Editing MS Office documents Educause Email List Equipment loan Ethereum Faculty Laptop Initiative Fall Job and Internship Day Find a time Formatting improvements Google Docs Free Windows 10 G Suite Tips Library G Suite Training G Suite Update Blog G suite updates GAAD GIFs Giphy Giphybot Global Accessibility Awareness Day Global handwashing day Google Classroom Google Docs Editors Help Google Docs suggesting feature Google Drive User Interface updates Google Drive desktop app Google Drive not supported Google Drive videos Google Extension Google Gmail scam Google Group Google Help Centers Google Higher Education Working Group Google Team Drive Google calendar for iPad Google calendar for web Google calendar mobile application Google for Education Roadshow Google for Higher Education Resources Googlet meet Green Pass Groups HAY HD High Sierra I4 Conference IT physical security Iaas In progress moodle courses Inbox by Gmail Inbox by Gmail app Internet of Things IoT Jaspernet credentials LEO Leadership Litecoin Log in MGL MS Office plug in not supported MS Windows 10 upgrade Manhattan College Data Security Policy Manhattan College cyber pledge Memorial Hall Charter Room Moodle 3.5 Moodle 3.5 dashboard update Mozilla Firefox Multimedia MunchCoin NCCIC NPAPI Nercomp New feature calendar on Android O'Malley Library 401 O'Malley library upgrade OCR OMAL 410 Office Editing Office Lens On the Hub One Manhattan Organize files Orientation Out of office status POS PaaS Password Policies Personal backup plan Photo ID Rodriguez Room Room Checks Screencast Server 2003 Service Disruption Skype Smart Compose in Gmail Staysafeonline.org Supplemental Instruction TDX Tasks Teachers Tech showcase Tour Creator Training for Google Apps VIA VIA App Verify Video Blank Video Mute Virtual Reality Vista Windows 7 Windows XP Writing Suggestion You Tube videos accessibility quick card achievements adaptive software adblocker add people directly from a Google Hangouts Meet addon alert alumni appointments approval asperNet attachments attendance authenticate available awareness bad links badging basic malware removal best practices beta better security block scheduling blog blur bookmarks bots breakout rooms broken bug cache calendar event from gmail campus security awareness campus wide issue affecting network DHCP cancellation capacity captions carnival challenges chats check credit report christmas chrombox chrome actions chrome profiles classic classroom projector upgrade clear client services limited resources client services representative closed collaborative whiteboard color contrast compatible spreadsheet shortcuts computer space connect to meeting conversations convert text to CAPS converting converting Word to PDF coronavirus creating creating accessible Docs creating accessible PDF creating appointment slots with Google calendar creating folders cryptocurrency cs&o cursor custom margins customize cutsom cyber aware cyber security quiz cyber smart cybersafety cyberware delegate delegated account delegates dell deprecated desktop developer device dhcp dial in digital badging digital certificate digital content digital security basics directly edit office files with Google Docs disk encryption do double down download duo dynamic e2campus edit jams in web browser electronic email signature emerging technology enable offline mode Google Docs enable push enable push notifications encrypt data end call for all energy star engage error event every expiration dates for Google Docs extending extortion email f iOS fake fake landing page fake websites fall fall semester faq files finals week find firewall fixed followup fradulent data entry forms free online courses google chrome google drive basics google summer collaboration challenge grid group chat group meeting schedules with Google calendar gsuite for education hacked hacker hacking happy holidays hardware hide history holiday break homeserver ie images improvement insert Google Slides insert page breaks instagram international phone number invite people to a Hangouts Meet irrelevant job fair kba keep tabs on mobile devices keeping your computer clean krebs on security laptop last account activity laura meoli ferrigon legitimate site library card light limit online share linda.com linkedin live location location searches log out logging off low lower making a course visible malicious attachments malicious links managing online reputation material design principles matlab meetbot meeting times messaging platform microphone microsoft internet explorer millennials mobile accessibility mobile phone moderate move objects in jams moving files name new Gmail new Gmali new Google Drive interface new Release new drive outlook integration new google calendar new wireless presentation system noise nudge nyc public library office office 365 file deletion alert office 365 phishing old oneweb online game online shopping order in Google App Launcher organize drive organizing files passphrase password protect past moodle courses patch pause pdf tags personal email phisihing phone number photos physical security physical security awareness planned network outage poodle power user powerpoint present prevent identity theft print from laptop privacy management privacy security settings private browsing professional profiles protect credentials protect password protect your devices protect yourself protecting personal information push notifications quality quick access quicklinks rebrand record recording refresher remove duplicates replaced reports repost responsive restore account access room availability roundtable safety safety on social networking sites save to drive scanning to PDF scheduled send in Gmail scheduling secure wifi security hole sensing devices service set up a meeting using a bot shared shared drives shared folders shared settings on google drive shut down shutdown sidebar sign sign up signature silence smart reply smartboard smartphone snooze space request spam spring sslv3 staff stop think connect streaming stronger passwords student data subfolders submission submitting suggest edits in a document suggestions summarize bot summer surge susie's susies sustainability symptom tracker sync files tab tablet targeted scams teaching team collaboration tech tips template gallery temporary test ticket time trim whitespace turnitin. moodle unrenovated classroom up update your apps updating personal email upload uppercase usable digital content version video video conference viewing virtual vishing wallet wannacry waste welcome what white hall unit wireless presentation upgrades with google workaround working workload write now send later your

Powered by Blogger.