Manhattan College ITS Blog

Updates and news on how technology is changing in Manhattan College.

Wednesday, April 4, 2018

New Ticketing Report Tickets Opened Yearly

This report displays number of tickets opened by year.

Screenshot of report showing tickets opened by year.

To see all of our ticketing reports, please click here.

Posted by Richard Musal at 3:49 PM

Email This BlogThis!Share to Twitter Share to Facebook Share to Pinterest

Labels: Client Services, Customer Service, Help Desk Tickets, Team Dynamix, TeamDynamix, Ticket Requests, ticketing, track ITS Help Desk Tickets

Newer Post Older Post Home

Manhattan College ITS Blog

ITS Blog

Search This Blog

Pages

Home
Instructional Technology Blog
ITS Homepage
ITS Knowledge Base
How are we doing?
ITS STARS
Your ITS Tickets
ITS Service Catalog
Rooms Currently Experiencing Issues
ITS Service Reports
ITS Training Services
LabSeat

Receive New Posts By Email

Blog Archive

► 2020 (47)
- ► March (19)
- ► February (10)
- ► January (18)

► 2019 (189)
- ► December (9)
- ► November (12)
- ► October (11)
- ► September (21)
- ► August (20)
- ► July (17)
- ► June (12)
- ► May (24)
- ► April (19)
- ► March (12)
- ► February (12)
- ► January (20)

▼ 2018 (180)
- ► December (10)
- ► November (21)
- ► October (15)
- ► September (13)
- ► August (27)
- ► July (8)
- ► June (9)
- ► May (22)
- ▼ April (16)
- ► March (10)
- ► February (10)
- ► January (19)

► 2017 (197)
- ► December (12)
- ► November (18)
- ► October (14)
- ► September (16)
- ► August (18)
- ► July (16)
- ► June (17)
- ► May (19)
- ► April (16)
- ► March (18)
- ► February (20)
- ► January (13)

► 2016 (138)
- ► December (9)
- ► November (18)
- ► October (8)
- ► September (15)
- ► August (19)
- ► July (9)
- ► June (8)
- ► May (12)
- ► April (11)
- ► March (12)
- ► February (7)
- ► January (10)

► 2015 (130)
- ► December (9)
- ► November (15)
- ► October (16)
- ► September (18)
- ► August (23)
- ► July (5)
- ► June (4)
- ► May (6)
- ► April (10)
- ► March (5)
- ► February (8)
- ► January (11)

► 2014 (93)
- ► December (7)
- ► November (5)
- ► October (15)
- ► September (11)
- ► August (13)
- ► July (6)
- ► June (3)
- ► May (1)
- ► April (5)
- ► March (12)
- ► February (7)
- ► January (8)

► 2013 (86)
- ► December (5)
- ► November (6)
- ► October (12)
- ► September (8)
- ► August (11)
- ► July (4)
- ► June (3)
- ► May (12)
- ► April (5)
- ► March (8)
- ► February (6)
- ► January (6)

► 2012 (27)
- ► December (2)
- ► October (4)
- ► September (11)
- ► August (3)
- ► July (3)
- ► June (2)
- ► March (1)
- ► February (1)

Subscribe To

Posts

Posts

Comments

Comments

Labels

JasperNet JasperNet wireless Outage Client Services ITS Customer Service maintenance phishing #TellITS Google Apps Google Drive Google Banner Network wifi computer lab Gmail Google Calendar Moodle Self-Service classroom SSO Technology wireless email 25LIVE Manhattan College Support #GSuiteCollab Faculty Airplay cyber safety Students TeamDynamix software Calendar Smart Classroom JasperNetID Operations Kramer VIA GO phishing scams GSuite Google Drive File Stream SSB closure Jamboard cyber security feed #14weekchallenge AirPlay Version 2 Apple ITS Service Catalog LabSeat Sheets Team Dynamix security awareness ticketing upgrade Banner 9 Google + Google Docs Slides scam training Help Desk Tickets Microsoft Office Software Request Windows 10 Windows Product Life Cycle apps cyber security awareness iOS security Chrome Data Privacy Drive Help Center Google Drive Sync ends support STARS classroom technology feedback phishing attacks share google calendar tips web web print Crestron Docs Doodle Drive File Stream Google Hangouts Meet Java MFA Ticket Requests accounts badge generator test group meeting schedules phishing attack secure survey #DA Challenge Android Crestron Upgrade Digital Jasper Card Glance MC Google App Google Jamboard MyMC O'Malley Library PaperCut client services and operations collaboration digital accessibility drive features login issues malware renovation telephone #STARS AirPlay V2 Banner9 Computer Lab Upgrade Cybersecurity Desktop Operations G Suite Google Collaboration Challenge Google Hangouts Hangouts Meet Known Issue Microsoft Windows Windows 7 End of Life Schedule Windows 7 support ends account hacks alerts collaboration with Jamboard computer lab availability customer support cyber crime events free install Microsoft Office 365 for personal devices hack sync My Drive track ITS Help Desk Tickets warning webprint wireless printing #GreenMeansGo Audio Visual Upgrade Cybersecurity Security Awareness FLI Forms G Suite Update Gsuite updates Hangouts Chat Jamboard App Jamboard Training Kramer MS Office 365 Mobile security My Drive OMAL 401 One Card Pixie Quadrangle Showcase Thin Client Windows 7 Windows 10 upgrade Windows 8 Windows 8 End of Life Schedule Windows 8 Support ends collaborate with Google Drive degreeworks formmule free install iPad iPhone meetings open computer lab outage lms moodle password password manager presentation ransomware real time computer availability safe online holiday shopping social engineering social media safety video conferences voicemail web accessibility working remote #high5 @Hangouts Chat ATS ClearCompanny AWS Action Items Chancellor's Room Client Services WIFI Credly Credly digital badges Crestron Multihead Data Security Emergency File association Firefox Glance MC app Google Hangout Google cloud Google form ISP IT Services hiring ITS Prioritized support ITS Service Report ITS Updates ITS blog Internet Explorer Intrusion Detection and Prevention Jabra speakerphone Jasper Card Jasper Pay Knowledge Base LabStats MAC OS X MS Office NYPL card Office 365 Pixie Plus Resources Room Issues Report Service Catalog Strong passwords Student Employment Westchester Library System card access lynda.com accessibility apply NYPL card award brainstorm client Services closed cloud computer computer lab printing computer recommendations data breach dial in phone number email signatures find open computer google sheets hacks identity theft information security internship lab license licensing lynda.com mail merge mobile new york public library card offline online safety osx password protection printing in Manhattan College Computer Labs privacy projector protection from phishing attacks reminders screen readers strong password templates tracking outstanding ITS tickets troubleshooting video conferences #thinkbeforeyouclick @meetbot Academic Calendar Adding college calendars to your Google Calendar Adobe BacktoSchoolDrive Banner Workflow Black Friday Campus ID Charter Room Client Services Technician Computer labs Crestron control units Data Privacy Data Security Privacy Detection and Prevention Digital Signage Education GSuite learning center Glance MC mobile app Google Chat Google Drive for Mac/PC Google Groups Google Keep Google Productivity Tools Google Sheet Add-on Google Slides Google Summer Collaboration Challenge Week 1 Google Training Resource Google collaboration challenge online Moodle course Google summer collaboration challenge badge Google tips techniques Graduation Hall Research Help Help Desk ITS Client Services offices ITS Technology upgrades ITS Training team Jamboard for students Kramer VIA Kramer VIA Go Survey Kramer VSM Malware Alert NYPL Networking Updates New Google Calendar for Web O'Malley 100 O'Malley Library Alumni Room Podium Privacy Awareness Week Resources for New Employees Safari Self Service Transition to Google Drive File Stream VC VPN YouTube alt text announcements app authentication backup backup strategy best practices video conferences cable campus wireless upgrade chromebook classic calendar classroom renovations clients services limited hours collaborate with Google Docs conferencing converting to pdf coverage customer satisfaction survey cyber threats cybercriminals digital badges display port dorms emergency maintenance encrypted files end of semester tools extortion find tech on campus free install Office 365 google forms google hangouts meet hardware green hdmi hyperlink text imposter invite its knowledge base job openings lowercase mac macos mini display port mobile app multihead online security organize inbox paper pc pdf personal information personalized emails pinned playing video with Kramer VIA GO podium guide podium technology polls printer protect personal information protecting from phishing strategies quick links quiz reminder scams search snoozed or Done social media attack spear phishing spreadsheet ssl staying safe online subscribe subscribe to the ITS blog team drives tech techniques technology enhancements technology showcase tricks turing turnitin updates upgrade to new Google calendar usb type c web accessibility challenge wireless presentation system #JoinOurTeam #cyberpledge 12weeks 25Live Mobile View 25Live Pro View 25Live Training course 40 Ways to use G Suite in Higher Ed @meet API AV assistance Accessibility of Google Docs Acrobat Adaptive Meeting Layouts Addons Administrator/Staff Convocation After update support Aggie LIFE Apply online AprilFools Argos Artificial Intelligence Banner pop-up Bitcoin CERT COVID-19 Campus wide wireless upgrade Chromebox for Meetings Class Roster Cloud Security Encryption Mobile Security Security Awareness Security tips for traveling Compliance Conference room upgrades Course Kit Coursera Cyber stats DLS DLS 209 Data Privacy Day Data Security Policy Digital Accessibility Challenge Digital citizen Distiguished Lasallian Administrator Drive Plug In for Office Editing MS Office documents Educause Email List Equipment loan Ethereum Faculty Laptop Initiative Fall Job and Internship Day Find a time Formatting improvements Google Docs G Suite Tips Library G Suite Training G Suite Update Blog G suite updates GAAD GIFs Giphy Giphybot Global Accessibility Awareness Day Global handwashing day Google Classroom Google Docs Editors Help Google Docs suggesting feature Google Drive User Interface updates Google Drive desktop app Google Drive not supported Google Drive videos Google Extension Google Gmail scam Google Group Google Help Centers Google Higher Education Working Group Google Meet Google Team Drive Google calendar for iPad Google calendar for web Google calendar mobile application Google for Education Roadshow Google for Higher Education Resources Groups HAY HD High Sierra I4 Conference IT Training Services IT physical security ITS Stars Iaas In progress moodle courses Inbox by Gmail Inbox by Gmail app Internet of Things IoT Jaspernet credentials Job Kelly Commons 5th floor LEO Leadership Litecoin Log in MGL MS Office plug in not supported MS Windows 10 upgrade Manhattan College Data Security Policy Manhattan College cyber pledge Meet Memorial Hall Charter Room Moodle 3.5 Moodle 3.5 dashboard update Mozilla Firefox Multimedia MunchCoin NCCIC NPAPI Nercomp New feature calendar on Android O'Malley Library 401 O'Malley library upgrade OCR OMAL 410 Office Editing Office Lens Organize files Orientation Out of office status POS PaaS Password Policies Personal backup plan Photo ID Rodriguez Room Room Checks Server 2003 Skype Smart Compose in Gmail Staysafeonline.org Supplemental Instruction TDX Tasks Teachers Tech showcase Technical Writer Tour Creator Training for Google Apps VIA App Verify Video Blank Video Mute Video Specialist Virtual Reality Vista Windows 7 Windows XP Writing Suggestion You Tube videos accessibility quick card achievements adaptive software adblocker add people directly from a Google Hangouts Meet addon alumni appointments apporto asperNet attachments authenticate awareness back bad links badging basic malware removal better security block scheduling bookmarks bots calendar event from gmail campus security awareness campus wide issue affecting network DHCP capacity captions carnival challenges chat check credit report christmas classic classic hangouts classroom projector upgrade client services limited resources client services representative closed collaborative whiteboard color contrast compatible spreadsheet shortcuts computer space connect to meeting conversations convert text to CAPS converting converting Word to PDF creating accessible Docs creating accessible PDF creating appointment slots with Google calendar creating folders cryptocurrency cursor custom margins cyber aware cyber security quiz cyber smart cyberware dell deprecated dhcp dial in digital badging digital certificate digital content digital security basics directly edit office files with Google Docs disk encryption duo e2campus edit jams in web browser email signature emerging technology enable offline mode Google Docs enable push enable push notifications encrypt data energy star every expiration dates for Google Docs extortion email f iOS fake fake landing page fake websites finals week firewall fradulent data entry forms fraud free free online courses glancemc google drive basics google summer collaboration challenge group chat group meeting schedules with Google calendar gsuite for education hacked hacker hacking hangouts happy holidays hardware hide home homeserver ie insert Google Slides insert page breaks international phone number invite people to a Hangouts Meet irrelevant job fair keep tabs on mobile devices keeping your computer clean known issues krebs on security laptop laser projector last account activity laura meoli ferrigon learning legitimate site library card limit online share linda.com link linkedin location searches log out logging off making a course visible malicious attachments malicious links managing online reputation material design principles matlab meetbot meeting times meets messaging platform microphone microsoft internet explorer millennials mobile accessibility mobile phone move objects in jams moving files new Gmail new Gmali new Google Drive interface new Release new drive outlook integration new google calendar new wireless presentation system nudge nyc public library office office 365 file deletion alert office 365 phishing oneweb online game online shopping order in Google App Launcher organize drive organizing files passphrase password protect past moodle courses patch pdf tags personal email phisihing phone number physical security physical security awareness poodle power user powerpoint prevent identity theft print from laptop privacy management privacy security settings private browsing professional protect credentials protect data protect password protect your devices protect yourself protecting personal information push notifications quality quicklinks record recording remote remove duplicates replaced reports request request training responsive restore account access rlc room availability roundtable safety safety on social networking sites save to drive scanning to PDF scheduled send in Gmail secure wifi security hole sensing devices set up a meeting using a bot shared drives shared folders shared settings on google drive shut down silence smart reply smartboard snooze space request spam sslv3 staff stop think connect stronger passwords student data subfolders suggest edits in a document suggestions summarize bot summer surge sustainability sync files targeted scams team collaboration template gallery test time trim whitespace turnitin. moodle unrenovated classroom up update your apps updating personal email uppercase usable digital content video conference vishing wallet wannacry waste white hall unit whiteboard wireless presentation upgrades write now send later

Simple theme. Powered by Blogger.