Tuesday, August 28, 2018

ITS Reports for Service Quality and Classroom Issues

In our continued efforts toward exceptional customer service and transparency, we have prepared the following reports.  These reports will be displayed on ITS Blog, the ITS Website, and on inside.manhattan.edu Quick Links.

Rooms Currently Experiencing Issues

This report displays all rooms currently experiencing issues, with brief descriptions of issue and current status (Ticket Summary).  Knowing ahead of time of classroom issues can help you mitigate how to handle your classes.

ITS Service Reports
This is a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.

For more details  please review the ITS Service Catalog and ITS Knowledge Base