Monday, August 27, 2018

Welcome Back

We would like to welcome everyone back to campus and trust everyone had a relaxing and restorative summer break.

ITS Summer Updates

Client Services and Operations had a busy and very productive summer and would like to share some of our updates and accomplishments as we strive to be a strategic partner and provide exceptional customer service to the entire Manhattan College Community:

Upgraded Computer Labs in O’Malley Library:

Faculty and students will return to campus to find significant improvements in each lab of the library:

O’Malley 206: 38 new computers and monitors
O’Malley 410: 31 new computers and monitors
O’Malley 506: 28 new computers and monitors
Fifth floor Kiosks: 6 new monitors and desktop computers
The first floor library lab was updated with 9 computers

The new computers are small form factor, they will be placed on top of the tables behind the monitors, the new set up allows for more leg room and the computers will be easier to turn on.

Classroom Renovations include a joint effort with the Facilities Project Management team:

Converting the Research and Learning Center 205 Conference Room into a latest generation classroom with a computer and a new Kramer VIA GO wireless presentation system.

Leo 259 was converted to a latest generation classroom with a computer, laser projector and AirPlay Version 2 powered by Kramer VIA GO wireless presentation system.

Leo 3rd Floor Lab received 6 new computers.

Reynolds Room: Renovations consisting of 35 new computers, monitors and a Kramer Wireless presentation system are in progress and scheduled to be completed by the end of September. This timeline may change.

Wireless Presentation Upgrades:

ITS has upgraded the wireless presentation systems in 15 classrooms, to a new system called the Kramer VIA GO and we are using this opportunity to move to a hardware design which allows more devices to connect:
Our goal of improving classroom presentation technology has led us to an improved wireless presentation system in our classrooms: AirPlay Version 2 (Powered by Kramer VIA GO) will allow instructors and students to connect and present to a main display via any laptop or mobile device and edit documents and stream video.
In order to make the transition to this new system more seamless, we decided to stick with the AirPlay branding that the Manhattan College community has become familiar with over the past few years to be synonymous with our wireless presentation system.

The Kramer VIA GO is set up in the following classrooms:

De LaSalle 307 & 312
Hayden 201 & 202,
Miguel 304, 305, 306, 307, 308 & 314
Leo 102, 242, 259, 330 & 333
Research and Learning Center 205

Conference Room updates:

The Jamboard in the Charter Room has been replaced with a 65” inch HD TV on a stand and the Kramer VIA GO wireless presentation system.
In addition, Chromebox for Meetings has been installed in the Charter Room.
Kelly Commons 5th floor control units were updated to a new and easier to use interface.

Summer Training Initiatives include:

Faculty and staff were able to dive deeper into Google Apps by participating in an 8 week Google Collaboration Challenge (#GSuite Collab). Participants who rose to the challenge not only improved their Google skills in Google Drive, Docs, Calendar and Forms but were awarded a Credly Digital Badge. The training materials are in an online Moodle Course: Google Summer Collaboration Challenge, for those wishing to improve their Google Skills this semester!

ITS Service Report link takes you to a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.

Not sure if a classroom issue has been resolved? Click here for an up to date Room Issues report: Complete with details on current status of each room that has an issue.


A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community. A STAR has a combination of excellent interpersonal communication skills and technology knowledge. STARS show compassion when working with members of the community who are having technical difficulties. STARS will be going through ongoing training this Fall and upgrading their technical skills in order to offer even stronger support to the Manhattan College community. Managers are organizing training and a student management hierarchy with the continued goal of a 90% student run Client Services department in the upcoming Fall 2018 semester.

Have a question? Check out our Knowledge Base first.

The best way to get in touch with a Client Services representative is an email to or a phone call to x7973 (718-862-7973). Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message

Please follow these instructions to update your personal email address:

How to Update Your Personal Email.

Remember that we will never ask you for your password.

We encourage you all to please reset your computer password and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that we can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts. For more details about best practices for keeping your information secure at Manhattan College click this Cyber Safety link found on the ITS website.

Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.

Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.

In lieu of loaning certain cables and remotes, Client Services has installed commonly used VGA and Audio cables as well as projector remotes in all yet-to-be-renovated classrooms. Network cables will be provided to faculty upon request. Faculty requiring other specialty cables or adapters (such as Apple VGA adapters) should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.

The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.

Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.

Client Services currently has 3 convenient locations: Jasper Basement, O’Malley Library Circulation Desk, & RLC 103C. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.

Client Services Hours of Operations can be found here.

Computer Lab Hours can be found here.

Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, clients are also able to contact the manufacturer directly to access hardware support and replacement.

Your feedback helps us improve our service and should be sent to: Tell ITS

Don't forget to add us to your Google+ circles +ITS and follow us on Twitter @MC_ITS

Check out our Manhattan College ITS Blog.

Thanks and wishing everyone a productive semester on behalf of the ITS team!