Friday, January 31, 2020

Reminder: Enable Push Notification for Duo

As the Multifactor Authentication app, Duo, begins to make its way to the Manhattan College community, we would like to offer a helpful tip for getting started! 


In order to get started, it is necessary to download the "Duo Mobile" app. Once you have downloaded the app and open it, the app will prompt you to allow "Push Notifications". It is important that you allow your phone to receive these notifications. Enabling these notifications will allow you to have a quick and secure sign on process!

If you are not sure how to turn on these notification, please reference our knowledge base article on how to enable push notifications on your phone

Thursday, January 30, 2020

Multi-Factor Authentication (MFA) coming soon to replace VPN requirement

Over the course of the spring semester, ITS will be enabling Multi-Factor Authentication (MFA) on key campus services that are currently only available on campus - or via VPN when off-campus.  Once MFA has been fully deployed, users will no longer be required to connect to a VPN in order to access these services.


ITS will be holding drop-in support sessions to assist users in the MFA opt-in process. 

All you’ll need is a smart phone or mobile device and a few minutes to complete registration and opt-in. 
Be on the lookout for invitations via email for future support sessions.

Wednesday, January 29, 2020

Friendly Reminder to Back Up Your Data



Google Drive LogoWith the convenience of the cloud and apps like Google Drive, it’s pretty easy to forget to back up your data. This is just a friendly reminder to do so!

Data on Google Drive:

Make sure that you have all of your data backed up either on your hard drive, a storage device, or a separate cloud storage service.

File Streaming:

If you are using Drive File Stream, it is very important that you are regularly checking drive.google.com to make sure that your data is syncing/saving properly. 

Once you’re logged into your google drive via web browser make sure that any files you worked on using drive file stream are present and up to date. You can access your drive via file stream or web browser on any device

Losing data can be incredibly stressful, but it is preventable! Here are some previously shared tips: 

  • Your critical data should never reside in a single place.
  • The ideal backup strategy will typically include both an online backup service (Google Drive) to ensure your data is secure no matter what happens to your mobile device or computer.
  • Running consistent, automatic backups is a straightforward process that will take a little time to set up and will require even less to maintain.
  • Backups can be configured to run in real time when files on your computer are changed.
  • Routinely test your backup solution to ensure you can recover your data in the event that you do actually need to restore from a backup.
If you have any questions or concerns about this please reference our knowledge base articles or contact the ITS Help Desk for further assistance! 

Monday, January 27, 2020

Happy Data Privacy Day!

January 27th is Data Privacy Day! 

The internet has opened so many doors for us and truly is a part of our day to day lives. We don't often take the time to think about the fact that we put a lot of our personal information out there. On Data Privacy Day we are reminded that we need to be vigilant in taking care of our precious personal data and making sure it is protected. 

Some Simple Tips for Protecting Your Data:


1. Check your privacy settings. Most of your social and eCommerce accounts will have a place where you can view and change your privacy settings. Every couple weeks you should review your privacy settings and make sure that it is set to what you want. You should consider the personal data that you are willing to make public (ie: email, phone number, birthday, location). 

2. Don't use a public service to store any private data. Google Docs is a great tool and very helpful for students and businesses alike that need a central place to store their work. However, you should not store personal information such as passwords or other sensitive data on a public service. 

3. Use private browsing. Using a private browsing window like a Incognito window, is very helpful for deterring internet tracking. Normally when you open a browser, it stores the websites you visit, the items you search for, or anything you might have bought. This information can be given to marketers. When you use a private browsing setting, this information is not stored. 

4. Use strong passwords. When you create a password is should not have any personal info like your name or birthday. It is also strongly advised that you create a long password, 12 characters (letters, numbers, and symbols) long. Additionally creating unique passwords for each of your services is strongly advised. While it may seem convenient to have the same password for everything, it puts you at a larger risk and makes it easier for potential malicious users to access your accounts. 

5. Use passwords and passcodes for access to your electronic devices.  Make sure you are protecting the device or devices you have that store all your precious information! A simple passcode or password being enabled on a device can go a long way in protecting your data. 

6. Use secure WiFi. A secure WiFi connection is very important. Public WiFis do not always have data encryption and this means that anyone that has access to the WiFi can track your browsing information. Try and keep login and monetary transactions to a minimum on public WiFi to avoid your passwords and credit card data getting into the wrong hands. 

Please continue checking our blog for more helpful tips and posts!

Saturday, January 25, 2020

Primary ISP Maintenance - Monday 1/27

Manhattan College's primary Internet Service Provider (ISP) will be conducting emergency maintenance on their network equipment.

Window Start Time: Monday, January 27, 2020 21:00 (UTC-0500)
Window End Time: Tuesday, January 28, 2020 01:00 (UTC-0500)Expected Impact: < 1 hour
Reason: Emergency router hardware upgrade to enhance security and stability

This maintenance will cause some sporadic and intermittent network outages throughout campus, including outages with Banner.

If you have any questions, please call ITS at 718-862-7973 or email us at its@manhattan.edu.

Tuesday, January 21, 2020

Your Feedback Is Needed!

As another semester beings, we need your help! We are evaluating how certain services and products benefit the Manhattan College community or could bring value to a particular classroom/computer lab. Please help us by completing the following surveys. Each one will only take 5 minutes or less and your feedback is valued.


Web Print (powered by PaperCut) is a web-based printing service that allows quick printing on campus from your own laptop to any public computer lab printer without the need to install any software. ITS has taken the initiative to implement Web Print in the following computer labs:

DLS - 309, 314
LEO - 102
OMAL - 1FL, 206, 410, 506, Kiosk
RLC - 102, 103, 104, 105, 107, 208

Please take this 2-3 minute survey to tell us about your experience with Web Print and help us learn more about how we can improve this service.


Google Jamboard is a digital whiteboard that can be used by students, professors and staff. It has a range of features from digital whiteboard to remote collaboration to video conferencing and more. ITS introduced them on campus during Summer of 2017 and they are currently located in:

O'Malley - 401
Leo Student Study Space- (4 Jamboards available for use)
Leo Center for Academic Success

Please take this 4-5 minute survey to tell us about your experience with Google Jamboard and help us learn more about where, when, why and how you are using it.


Smart classrooms are defined as rooms that have the latest technology standard in place.

Please take this 4-5 minute survey to tell us about your experience with classroom technology and help us learn more about where, when, why and how you are using it.


Customer satisfaction is very important to us. We value your feedback and would like to hear about your overall experience with ITS.

Please take this 1-2 minute survey to tell us about your most recent experience with ITS 

Template Gallery Google Add On

Template Gallery is a Google Add-on that provides you with a repository for additional templates that are not found in Google's template gallery. The Template Gallery also makes finding templates very easy since it is well organized in categories.

First you will have to download the add-on by navigating to the Template Gallery Download Page. Select Free where you will be asked to continue and allow permissions.

Then you will be able to run the add-on by navigating to a Google Docs document and selecting the Add-ons tab at the top, and select Template Gallery and within that menu select Browse Templates.
There a screen will appear with a categorized listing of the various kinds of templates that can be used.
Once you find and select a template that you like, select the button labeled Copy to Google Drive. The File Type information below this button will let you know if the template you selected is a template for Google Docs or Sheets.
After copying to Google Drive, the same menu will appear, this time with the blue button saying Open File. Selecting that will open that template in a new tab. You can now begin editing the template!