Friday, September 28, 2012

Go Green Reduce Printing

Do you really need to print out that document?

In the age of e-readers and assignment submission in Moodle, is there a need to print that document? 

Next time you are about to click print, think twice.  Do you really need to print it?


What is the most important thing that you should do with your important data?

Back it up!

There are still many computer users out there that do not take the proper precautions in regard to their important data.  The fact is that at anytime, without warning, your hard drive can have a catastrophic failure and all of your data can be gone in an instant.  All of your pictures, music, home work, research data, etc.  We urge you to take the time to backup your data.

What are some options?
  • Home Server
  • An External Hard Drive
  • USB Flash Drive
 If you would like some guidance to discover the backup solution that fits your needs, please contact Client Services at 718-862-7973.

Monday, September 24, 2012

iOS6 What Works & What Doesn't

As you maybe aware by our post on 9/20/12, after updating to iOS 6, some Apple iOS devices are unable to connect to WiFi hotspots on campus. We are waiting for Apple to release a fix to this issue. This is a list of iOS devices that we know work or don't work after the iOS6 update.  If your device is on the not working list and you need access to WiFi on campus, it is recommended that you stay on iOS5 for now.

  • iPhone 4
  • iPhone 5
  • iPad 2
Doesn't work: [UPDATE:  FIX deployed 10/28]
  • iPhone 4S 
  • iPad 3

iOS6 WiFi Issues Update

After some investigating, it seems that we need to wait for Apple to create a fix to this issue as it presented itself after the iOS6 update.  Again this issue only affects the iPhone4S and iPad3.  There is nothing that ITS can do to resolve this issue.

Thursday, September 20, 2012

iOS 6 WIFI Issues

ITS has received several inquiries into wireless issues for users who have upgraded their iPhone 4S or iPad 3 devices to iOS 6.  ITS is currently looking into the issue, however, it seems that only iPhone 4S and iPad 3 models are currently affected.  iPhone 4, iPad2, and earlier devices are not affected.

Users who have already update their iOS devices to iOS6 should continue to use 3G/4G until a resolution is in place.

Wednesday, September 19, 2012

Home Server (Cloud Storage)

Manhattan College ITS provides all employees and students with cloud storage space called Home Server.  The Home Server is accessible from all computer labs by clicking on the My Computer Icon and then clicking on the disk with your Jaspernet username on it.  If you would like to learn more about home server or would like assistance in setting it up on your computer, please email  We also have some tutorials available here.

Saving Files

When working on files, you want to make sure to save those files often in a secure place.  You never know when your computer might crash.  Most newer applications have an auto save function, but sometimes you need to turn them on. 

Do you know the short cut to save? 

On Windows it is Ctrl S

On Mac it's command S

If you want some help setting up auto save on your computer please email for assistance.

Remember that when working on a public computer, you should use either a USB flash drive or your Home Server account to store your data.  Do not save locally.

Don't Forget to Log Off

As you may be aware, in order to protect users, all Manhattan College publicly used computers are setup to clear out all user data upon log off or reboot.  When you are done using a computer, make sure to log off.  Even if you are using your own computer, this is important to prevent unauthorized access to your data.

Tuesday, September 18, 2012

Storage issue affects some parts of

In the early AM of Tuesday September 18th a storage system failure caused some (legacy) portions of to go offline.  ITS is aware of the issue and working to correct the problem.

The most notable portion of the site affected was

As of 2:00PM, most of the affected sections have been restored.  

Monday, September 17, 2012

RLC 200 Temporary Fix

We have placed a portable projection Screen in front of the Smart Board in RLC 200.  While you can not use the smart board, you now have the ability to project full screen, no overlap.

Tuesday, September 4, 2012

Manhattan College Increases WIFI Coverage

Manhattan College Increases WIFI Coverage

In preparation for the Fall 2012 semester, the Manhattan College Office of Information Technology Services has completed a major upgrade of campus wireless coverage.  Over 100 WIFI hotspots were deployed to provide full coverage to the O'Malley Library, Leo Engineering Building, and Smith Auditorium using the latest dual-radio (2.4GHz and 5GHz) 802.11n technology.

This latest upgrade means better signal in more places with faster speeds up to 300Mbps.  JasperNet WIFI coverage can be found via our online network map.  The recent upgrades of O'Malley, Leo, and Smith add to a multi-year initiative that has seen the deployment of almost 400 individual hotspots providing full 802.11n coverage to more than 2/3 of campus buildings.  The remainder of buildings on campus are partially served by a mix of high-speed 802.11n technology (in recently renovated classrooms and other areas) and previous-generation 802.11a/b/g (up to 54 Mbps).