Friday, September 25, 2020

The Instagram Bug That Could Make You Vulnerable To Hackers

Saving a single image to a mobile device can allow a cyber attacker to access your location data, contacts, files stored on the device and camera. Check Point's head of security, the world’s leading cyber security provider, describes the process as the attacker sending an image to the target's email, text message or any other communication platform. The picture is then saved to the target's mobile device and once saved the target opens Instagram it gives the attacker full access to the users phone and data.

To protect yourself from this type of invasion of privacy you should regularly:

  • Update the apps and operating systems on your mobile device.

  • Pay attention to the kinds of approvals and permissions you are giving to app developers. You should always read the fine print before approving permissions. 

For more information, please check out this article


Thursday, September 24, 2020

RESOLVED: Google Services Partially Offline

Update 9:30PM:  As of approximately 9:25PM, Google services appear to be back online.  

As of approximately 9:15PM EDT, a number of Google services are offline - including Meet and Gmail.  ITS will provide updates as more information becomes available.

Autocad License Issue

UPDATE: The issue causing AutoCAD, as well as Maple, to not be licensed on in-person and Remotely computers has been resolved. If you experience further issues, please contact

We are aware of an issue with the Autocad license and have reached out to support.

Resolved: Free Windows Missing

Update: As of 1:51PM on Monday September 28th, the Free Windows download for students is available at our On the Hub web store again.

 We are aware that the option for Free Microsoft Windows is missing from our On the Hub web store.  We have reached out to On the Hub support for more details.

Tuesday, September 22, 2020

Google Meet Livestreaming Capabilities

If you would like to livestream a Google Meet using your email address please review this link in regards to the live streaming capabilities of your Manhattan College gmail account. 

Thursday, September 17, 2020

ITS Client Services is CLOSED on Tuesday, 9/22/20 from 12:00 noon - 4:00 pm

To allow our students to attend the Virtual Career Fair on Tuesday, 9/22/20, all ITS Client Services Offices will be closed from 12:00 noon - 4:00 pm..  We want to empower our students to succeed in their careers.

During this time, we will only address classroom issues; we will not schedule any appointments on this day and time.  

As always, please contact ITS Client Services with any issues you may have, by calling 718-862-7973 or by emailing   

Share Your Feedback With Google!

As Google continues to introduce new features for its products, ITS would like to encourage you to share your feedback with Google. This is a great opportunity to share your thoughts with Google on the products that you are regularly using! 

These products could include but are not limited too: Gmail, Meet, Chat, Docs, Sheets, Slides, Forms, etc,.  

If you are interested in sharing your feedback on the Google products that you use, please use this link to learn how.

Please note that Manhattan College is not a part of this process and has no control or part of the outcome of your feedback. 

Wednesday, September 16, 2020

Daily Symptom Tracker - Issue Reported


Issue has been resolved at 8:22AM.  There was an issue syncing the user list.   The sync issue is now resolved.

ITS is investigating an issue with the Daily Symptom Tracker that is preventing users from getting a new pass for today.  Error Message: “You’ve already completed...”

We will provide an update when a resolution is in place.

Friday, September 11, 2020

Maintenance in RLC and Smith Auditorium - 7am -8am

Update: This maintenance has been completed as of 7:12 am. 

ITS will be conducting maintenance in RLC and Smith Auditorium on Monday, September 14th from 7 am to 8 am. This maintenance may cause outages in both wired and wireless services. 

In order to improve network reliability and updated security throughout campus, ITS will be conducting some mandatory upgrades on network equipment that services the campus. This network maintenance will affect both wired and wireless networks. 

We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at 178-862-7973 or via email at

Thursday, September 10, 2020

25live Virtual Event Location Error Workaround

ITS is aware of an issue that some people are encountering when trying to schedule virtual events in 25live. Collegenet has advised us that they are aware of this bug and to use 25live Pro to select “Virtual Event” as your location when scheduling.

Please reference this article on how to access 25live Pro. 

Thursday, September 3, 2020

RESOLVED: Network Outage in RLC

RESOLVED: As of 4:15, the network has been restored to RLC. We apologize for this inconvenience.


ITS is aware of a network outage affecting the Research and Learning Center. We are currently investigating this issue and will update the community as soon as we can.

Tuesday, September 1, 2020

RESOLVED: Network Outage Lee Hall

RESOLVED: As of 11:44pm, this issue has been resolved. _____________________________________________________________________________________

ITS is aware of a network outage affecting Lee Hall.

We are currently troubleshooting this issue and will update the community with an update as soon as we have additional information.

We apologize for the inconvenience.