Tuesday, April 25, 2017

Creating Appointment Slots with Google Calendar

You can set up appointments on your calendar that people can reserve. For instance, professors can have their students reserve time during office hours each week.

Click here for instructions on how to set up your calendar for reservations and how others can reserve those appointments.
This feature is available only with a work or school Google Calendar account.

Click here for more Google Calendar Features:

Knowledge Base Article: Using Google Calendar to Set Up Appointment Slots

Schedule Meetings More Efficiently with Google Calendar

Adding College Calendars to Your Google Calendar

partially reposted from: https://support.google.com/calendar/answer/190998?hl=en

Monday, April 24, 2017

COMPLETED - Brief Emergency Maintenance at 7:00 PM on Production Banner Forms (INB)

ITS will be performing emergency maintenance starting at 7:00 PM this evening. Production Banner Forms will be unavailable for approximately 15-30 minutes while the maintenance is performed.

The maintenance is to put a patch into production that fixes an issue with the latest version of Java.

We apologize for any inconvenience this may cause.

- - - - -

Updated at 7:17 PM:

The maintenance has been completed. Production Banner Forms are back online.

Wednesday, April 19, 2017

RLC 103 Lab will be Partially Closed Tomorrow April 20, 2017

ITS will be performing emergency maintenance to install software in RLC 103 tomorrow all day.  Half of the lab will be closed for maintenance.  Please adjust your plans as needed.

Monday, April 17, 2017

UPDATE 3 April 18 3:20pm - Computer Lab Issues.

UPDATE 3 April 18 3:20pm
Sorry got caught in a meeting and ran late.

MGL 304 Complete
LIB 401: Complete
LIB 206: Completing tomorrow
MGL 110: In Progress
RLC: Final quality control in progress, expected complete shortly.

Update 2 April 18 9:25am

DLS 201: Activation of Bloomberg Software in progress
RLC: 90% across all rooms, finalization in progress.
LIB 410: Finalization from 11-3pm

We expect all outstanding work to be completed today with the exception of some specialized software as noted. Please check here for further updates throughout the day.

Update 3 is expected no later than 2:30pm.


Update 1 - April 17, 11:04pm Next Update April 18 before 10am.

506: Complete
410: Finishing Tonight
206: 1/6th Complete, finishing tomorrow

305: 80% Complete
110: Has not been started, target is complete tomorrow.

314: Complete
309: Complete
210: Fix applied, Bloomberg software being reactivated tomorrow.

102,104,107: Fix applied, finalization in progress.
103: 50% Complete
105: 50% Complete, rest in progress.

Further updates tomorrow AM will be made on special software packages that we are in the process of reactivating/installing including:
BookWright in DLS 314 and Lib 410
LPile RLC Labs
GMS Aquaveo RLC 104
Virtual Box RLC Labs
AutoCad  RLC 103


Late last week the automatic Windows 10 updates to the Microsoft Windows deployments in our computer labs was found to cause several major issues, including preventing successful login to the computer labs.

Our desktop support engineer has been working through the holiday weekend and a working solution was identified and is currently being deployed.

We expect login functionality and usability to be restored to nearly all computer labs by this evening. Some third party software packages may remain impacted. We will update this blog entry this AM with more information on what we expect to be functioning and not functioning for Tuesday AM classes, though we are working around the clock to implement a solution as fast as possible.

ITS Customer Satisfaction Survey

Please take a moment to fill out the semesterly ITS Customer Satisfaction Survey.  Please try to think only of your experience with ITS for the Spring 2017 semester. Here is a link to the survey.
Thank you for your feedback.

Thursday, April 13, 2017

RESOLVED - Lee Hall Internet Issues

ITS is aware of and currently troubleshooting internet issues in Lee Hall.
More information will be posted as it becomes available.

RESOLVED - Authentication issues this AM

A member of the ITS department noticed, around 6:51 AM this morning, an issue with JasperNet authentication services. Traffic was not properly redirecting to the JasperNet login page.

The issue was resolved by around 7:08 AM, at which point all services were restored.

We apologize for any inconvenience this may have caused.

Wednesday, April 12, 2017

Computer Lab Outage

Manhattan College ITS is aware of the issues being experienced in computer labs and classrooms on campus. These issues are resulting from a Microsoft service update of Windows 10 Anniversary Edition, deployed by Microsoft, not Manhattan College. ITS appreciates your patience as we work to bring the computers to working order. For now, there will be local accounts made for each lab going forward. For example, if you are working in a lab, or classroom, the user login will be “nameoflab”, and the password is the same, “nameoflab”. Thus a computer located in “rlc103” will have the username "rlc103" and the same for a password. If you have any questions regarding the outages we are experiencing across campus, please feel free to contact ITS via email or by telephone at 1-718-862-7973. Thank you for your cooperation during this period.   Local Profiles will be implemented by April 21st.

Tuesday, April 11, 2017

Google Calendar on iPad: Ready for Business

Whether you’re jumping from meeting to meeting or on your way to meet a customer—your calendar needs to work for you...anywhere, anytime.

Google is bringing Google Calendar to the iPad.
With the new app, you’ll get all the Calendar features you know and love, now optimized for iPad. Use Calendar’s machine intelligence-powered features to:

Plus, you can search your Calendar easily from the iPad home screen with Spotlight Search.

Download the Calendar app for iPad today.

Partially reposted from:  https://gsuiteupdates.googleblog.com/2017/03/calendar-on-ipad-ready-for-business.html

Monday, April 10, 2017

UPDATE: Planned Network Maintenance Miguel Hall 4/17 at 7am

UPDATE: The planned network maintenance has been successfully completed as of 8:00am this morning. We apologize for any inconvenience that this may have caused.

UPDATE: Due to some unforeseen circumstances, this scheduled maintenance will be re-scheduled for Monday, April 17th from 7:00am-8:00am. We apologize for this inconvenience.

ITS will be conducting network maintenance on first floor of Miguel Hall on Thursday, April 13th, which will cause some localized network outages between 7am and 8am.

In order to replace improve network reliability, there will be scheduled network maintenance in order to replace some network equipment. This network maintenance will affect the wired and wireless networks on the first floor of Miguel Hall.

We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu

Sunday, April 9, 2017

RESOLVED - Self-service temporarily down for emergency maintenance

Self-service will be down for approximately 10 minutes for emergency maintenance. We apologize for any inconvenience.

Wednesday, April 5, 2017

Projector Auto Sleep being Enabled on Campus

In our continued efforts toward sustainability we have decided to implement an automated sleep timer on the projectors.  To balance class interruptions, projectors will turn off after four hours of non use.  As always, we encourage you to turn off the projectors when you are done with your classes.

Standardization of Crestron Control Units

In our continued effort toward exceptional customer service, we are starting a project today that will standardize the looks of the buttons on the Crestron Control Units in classrooms across campus.  As part of this initiative we will install engraved button labels and enable the backlight to make the buttons more easily viewable.  The volume level light will also be enabled.  See pictures below:



Monday, April 3, 2017

Brief emergency Self-Service maintenance tonight around 7:00 P.M.

Please be advised, ITS will be quickly performing emergency system maintenance early this evening: Monday, 4/3/2017, around 7:00 P.M.

Self-service Banner will look different for approximately 5-15 minutes while the maintenance is taking place.

Don’t Be Fooled! Protect Yourself and Your Identity

According to the US Department of Justice, more than 17 million Americans were victims of identity theft in 2014. EDUCAUSE research shows that 21 percent of respondents to the annual ECAR student study have had an online account hacked, and 14 percent have had a computer, tablet, or smartphone stolen. Online fraud is an ongoing risk. The following tips can help you prevent identity theft.
  • Read your credit card, bank, and pay statements carefully each month. Look for unusual or unexpected transactions. Remember also to review recurring bill charges and other important personal account information.
  • Review your health insurance plan statements and claims. Look for unusual or unexpected transactions.
  • Shred it! Shred any documents with personal, financial, or medical information before you throw them away.
  • Take advantage of free annual credit reports. In the US, the three major credit reporting agencies provide a free credit report once a year upon request.
  • If a request for your personal info doesn’t feel right, do not feel obligated to respond! Legitimate companies won’t ask for personal information such as your social security number, password, or account number in a pop-up ad, e-mail, text, or unsolicited phone call.
  • Limit the personal information you share on social media. Also, check your privacy settings every time you update an application or operating system (or at least every few months).
  • Put a password on it. Protect your online accounts and mobile devices with strong, unique passwords or passphrases.
  • Limit use of public Wi-Fi. Be careful when using free Wi-Fi, which may not be secure. Consider waiting to access online banking information or other sensitive accounts until you are at home.
  • Secure your devices. Encrypt your hard drive, use a VPN, and ensure that your systems, apps, antivirus software, and plug-ins are up-to-date.
If you become a victim of identity theft:
  • File a report with the US Federal Trade Commission at IdentityTheft.gov
  • Use the identity theft report to file a police report. Make sure you keep a copy of both reports in a safe place.
  • Flag your credit reports by contacting the fraud departments of any one of the three major credit bureaus: Equifax (800-525-6285), Experian (888-397-3742), or TransUnion (800-680-7289).
Partially reposted from: https://www.educause.edu/focus-areas-and-initiatives/policy-and-security/cybersecurity-initiative/community-engagement/security-awareness

Computer Lab Software Request Deadline for Fall 2017 is May 12, 2017

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already slated to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Fall 2017 semester should be submitted by May 12, 2017. Requests submitted after the deadline may not be installed in the labs for the Fall 2017 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

Wednesday, March 29, 2017

29 March @10:28:42 Brief Internet Outage in Hayden and Garage

At 10:28:42 today March 29th Hayden and the parking garage experienced a brief outage of approximately one minute. ITS has discovered the cause of the issue and is working to prevent any further outages. 

Capture Ideas in Google Keep, bring them to life in Google Docs

Great ideas can surface in unexpected places.  Google has created Keep to capture your thoughts anytime, anywhere -- with smart tools to help you easily organize your notes, ideas and to dos.

Starting today, you can capture your ideas improvements for work.  Keep is now a part of G Suite.  You can also take your ideas and notes from Keep and easily add them to Docs for easier brainstorming.

Get started by recording your notes, lists and drawings in Keep on AndroidiOS, Chrome or the web.  While in Docs on the web, access the Keep notepad, via the Tools menu.  Your Keep notes will appear in a side panel within Docs.

Here are a few ways you can now work better with the integration between Keep and Docs.
  • Drag your notes from Keep directly into your work documents.
  • Easily search your notes in Keep while in Docs to find the information you need to complete your project.
  • Add a new note in the Keep notepad or select text from inside of your document and easily add it to a new note (just right click and select "Save to Keep notepad").  When you open that note in Keep, we'll include a link back to the source document so you can always refer back to it.

Use Keep to capture your ideas and thoughts wherever you are, whenever inspiration strikes.  And now, quickly turn those thoughts into action -- right in Docs.

Partially reposted from https://blog.google/products/g-suite/capture-ideas-google-keep-bring-them-life-google-docs/

Monday, March 27, 2017

Set Sharing Expiration Dates: Google Drive, Docs Sheets and Slides

Granting access to your online files is an important part of collaboration. Sometimes temporary access is beneficial. However, file owners often forget to remove access privileges of particular collaborators. Google has now added the ability to automatically expire access on a chosen date in Google Drive, Docs, Sheets and Slides.
To set an access expiration date, go to the file’s Share Settings panel. Next to the access level of an individual user (or group), a stopwatch icon appears as you hover over that individual (or group). Clicking on it will reveal an expiration date pull-down menu. You can choose to have the access expire in 7 days, 30 days, or a date that you choose (“custom date”).

Please note:
  • Expiration dates are only an option for users with comment or view access. This setting does not apply to file owners or users with edit access, as these users have the ability to modify access rights and could simply override the settiing

More Information
Help Center: Change your sharing settings in Google Drive
Help Center: Share Google Drive files and folders

partially reposted from the https://gsuiteupdates.googleblog.com/2016/03/set-expiration-dates-for-access-to.html

Wednesday, March 22, 2017

Possible brief network outages early Monday morning

We will be doing work on the network on Monday (March 27) morning at 7:30. This might create sporadic interruptions in service, each lasting less than a minute.

Adding College Calendars to your Google Calendar

Google Calendar can be a great tool to help manage meetings and personal events, however, sometimes it's helpful to know what else is happening on campus before scheduling a meeting or personal event.  Adding one or more College calendars to your personal Google Calendar can keep you up-to-date with what's happening on campus.
Before you start you will need to get the URL for the calendar you wish to subscribe to.   The following are the two college calendars that may be most useful to you:
Calendar NameCalendar URL
Academic Calendarhttp://25livepub.collegenet.com/calendars/mc-academic.ics
All Events (Advertised Events)http://25livepub.collegenet.com/calendars/mc-advertised_events.ics
The above are not URLs you can go to, but URLs that will get copied to your calendar.

How to add a College calendar to your Google Calendar

1.  Obtain the URL of the calendar that you want to add from the above list (Tip:  Highlight the desired url and Copy)
2.  Access your Google Calendar by clicking the Google Apps menu at the top-right of your browser window from any Google App (such as Gmail) and clicking the "Calendar" icon.

3.  In the left pane of Google Calendar, scroll down to the "Other Calendars" section and click the drop-down icon.  Click "Add by URL" from the drop-down menu.
3.  Paste the URL of the calendar in the box and click "Add Calendar" when completed.

Please see our TD Knowledge Base Article: Adding College Calendars to your Google Calendar for more calendars and information.

RESOLVED - 25Live Service Interruption

We received a notification from 25Live that they are currently experiencing a service interruption. Here is their statement:

"We are currently experiencing an interruption in service for 25Live. Our support and IT staff are actively working to resolve the issue. We apologize for any inconvenience and will notify you as soon as systems are back to 100%."

We will update this page as we receive more information.

- - - - -

Updated at 10:58 AM, 3/22/2017:

The issue has been resolved. We received the following statement from 25Live support at 10:55 am:

"We have now resolved the 25Live service interruption issue that began at approximately 05:30 Pacific Time (08:30 Eastern) today. We apologize for the inconvenience."

Tuesday, March 21, 2017

Get Started with Team Drives

Team Drives are shared spaces where teams can store their files and guarantee that every member has the most up-to-date information, no matter the time or place. 

Team Drives make onboarding easy, because every person and Google Group added to a Team Drive gets instant access to that team’s documents. Moreover, Team Drives are designed to store the team’s work collectively, so if a document’s creator moves off of the team that document doesn’t go with them. 

Advanced access controls make Team Drives even more robust, preventing team members from accidentally removing or deleting files that others need.

Find out more about team drives. We are early adopters so more features are sure to come down the pike.

partially reposted from: https://gsuite.google.com/learning-center/products/drive/get-started-team-drive/

Monday, March 20, 2017

Summer Internships in ITS - Apply Now!

Several internship opportunities in the office of Information Technology Services (ITS) will be available to qualified candidates. Internships will consist of the following requirements:
- Project-based internship starting June 2017
- 10-week commitment
- Maintain an eportfolio with weekly reflections
- End of experience presentation in September (poster session)

Compensation includes a $3000 stipend as well as on-campus housing over the 10-week period. Students are also encouraged to take advantage of summer course offerings (separate fee).

Open to current students ONLY. Students eligible for Federal Work Study are encouraged to apply.

Applicants will be asked to propose a summer project and/or identify an area of focus. Past internships have worked on projects including WIFI deployment, IOS App development, and IT infrastructure monitoring and upgrades.


Friday, March 17, 2017

Banner Browser Compatibility

Dear Colleagues,

The latest version of Firefox (version 52) does not support NPAPI plugins which includes Java. What this means for the user community is that we can't use Firefox (version 52) for Banner as it is not supported.

However, there is a work around.  The following link, Firefox Extended Support Release will bring you to a knowledge base article that explains how to download the Firefox Extended Support Release.  Once this is installed, you should be able to use Firefox for Banner once again.

The following browsers that are compatible with Banner are;
Internet Explorer,
Firefox ESR,
If you have any issues, please feel free to reach out to the ITS Help Desk at 718-862-7973 or email them at its@manhattan.edu.

Thank you in advance.

Information Technology Services

Thursday, March 16, 2017

Phishing Attacks Become More Sophisticated

Everyone Is Falling For This Frighteningly Effective Gmail Scam

Security researchers have identified a "highly effective" phishing scam that's been fooling Google Gmail customers into divulging their login credentials. The scheme, which has been gaining popularity in the past few months and has reportedly been hitting other email services, involves a clever trick that can be difficult to detect.
Researchers at WordFence, a team that makes a popular security tool for the blog site WordPress, warned of the attack in a recent blog post, noting that it has been "having a wide impact, even on experienced technical users." (See these people, whose accounts were targeted.)
Here's how the swindle works. The attacker, usually disguised as a trusted contact, sends a boobytrapped email to a prospective victim. Affixed to that email, there appears to be a regular attachment, say a PDF document. Nothing seemingly out of the ordinary.
Get Data Sheet, Fortune’s technology newsletter.
But the attachment is actually an embedded image that has been crafted to look like a PDF. Rather than reveal a preview of the document when clicked, that embedded image links out to a fake Google login page. And this is where the scam gets really devious.

This is the closest I've ever come to falling for a Gmail phishing attack. If it hadn't been for my high-DPI screen making the image fuzzy…
Everything about this sign-in page looks authentic: the Google logo, the username and password entry fields, the tagline ("One account. All of Google."). By all indications, the page is a facsimile of the real thing. Except for one clue: the browser's address bar.

google login pageScreenshot of Google login page 
Even there, it can be easy to miss the cue. The text still includes the "https://accounts.google.com," a URL that seems legitimate. There's a problem though; that URL is preceded by the prefix "data:text/html."

WordFence gmail phishing scamVia WordFence 
In fact, the text in the address bar is what's known as a "data URI," not a URL. A data URI embeds a file, whereas a URL identifies a page's location on the web. If you were were to zoom out on the address bar, you would find a long string of characters, a script that serves up a file designed to look like a Gmail login page. This is the trap.
As soon as a person enters her username and password into the fields, the attackers capture the information. To make matters worse, once they gain access to a person's inbox, they immediately reconnoiter the compromised account and prepare to launch their next bombardment. They find past emails and attachments, create boobytrapped-image versions, drum up believable subject lines, and then target the person's contacts.
And so the vicious cycle of hijackings continues.
For more on email, watch:

Phishing and Online Scams 101
Phishing like a Nigerian Prince isn’t the only way to hack info
Google Chrome users can protect themselves by checking the address bar and making sure a green lock symbol appears before entering their personal information into a site. Because scammers have been known to create HTTPS-protected phishing sites, which also display a green lock, it's also important to make sure this appears alongside a proper, intended URL—without any funny business preceding it.
In addition, people should add two-step authentication, an added layer of security that can help prevent account takeovers. Experts recommend using a dedicated security token as well.
A Google spokesperson acknowledged the scam in an email and directed Fortune to a statement:
We’re aware of this issue and continue to strengthen our defenses against it. We help protect users from phishing attacks in a variety of ways, including: machine learning based detection of phishing messages, Safe Browsing warnings that notify users of dangerous links in emails and browsers, preventing suspicious account sign-ins, and more. Users can also activate two-step verification for additional account protection.
Be on the lookout.
Partially reposted from Fortune.com 1/18/17:  https://www.blogger.com/blogger.gblogID=1213578672055534981&pli=1#editor/target=post;postID=3708843725206120241

Wednesday, March 15, 2017

Collaborate More Easily with Google Docs Suggesting Feature

Suggest Edits in a Document

If you're reviewing a document and want to suggest changing some text, you can suggest edits to the owner of the document without affecting the original text. Your suggestions won't change the original text until the document owner approves them. Once you are in Suggesting mode, start typing to begin suggesting edits.

You can propose a change to a document without directly editing the text by suggesting an edit. Suggestions can be viewed on Android devices, but can’t be added on mobile devices at this time.
  1. Open the document.
  2. In the top-right corner, make sure you are in Suggesting mode, which may also appear as a  icon.
  3. To suggest an edit, simply begin typing where you think the edit should be made in the document. You can also select text and type alternative text to suggest replacing the original.
  4. Your suggestions will appear in a new color and any text you suggest deleting or replacing will be crossed out.
  5. Owners of the documents will receive an email with your suggestions and be able to accept or reject them.

Explain a suggested edit you’ve made

To give more detail about a suggested edit you’ve made:
  1. Open the document where you made the suggestion.
  2. Click your suggested edit and type your comment into the text box that appears.
  3. Click Reply.

Difference between suggesting edits and commenting

Anyone with "Can comment" or "Can edit" access to a document can leave comments or suggest edits.
CommentsSuggested edits
InstructionsClick the Comment button  in the toolbarSwitch to  Suggesting mode in the top-right
Use casesAsk a question or make a note next to a specific section of existing textSuggest new text that you recommend adding or changing in the document
Next stepsOwners can reply to your question or note, or click Resolve to close the commentOwners can accept your suggestions to add as final text or reject the suggestions to erase them
Learn more about adding comments in documents.
When you share a document with someone, you can allow them to make comments and suggest edits without making direct changes to the document by giving them "Can comment" permissions.
  1. Open the file you want to share.
  2. In the top-right corner, click Share .
  3. Add the email addresses for the people you want to share with in the text box.
  4. Click the drop-down menu next to the text box and select "Can comment".
  5. Click Done.
People who have permission to edit the document can also suggest edits by switching from  Editing to Suggesting mode in the top-right corner of a document.

Partially reposted from the Google Docs Editors Help site: https://support.google.com/docs/answer/6033474?hl=en&ref_topic=1361461