Monday, August 13, 2018

Outages Resolved Airplay 2, Papercut, Turing

All outages reported this morning have been or will soon be resolved.

AirPlay 2 Kramer VSM should be up shortly.
Papercut and Turing are back up.

Papercut outage

ITS is currently experiencing an outage on our Papercut servers. Printing is momentarily down until further notice.

Turing Outage

We are currently experiencing an outage of the Turing system.  We are investigating.

Airplay 2 Powered by Kramer Via Go Server Down

ITS discovered that the Kramer Via Site Manager (VSM) Server is down as of 8:15AM.  Our team is investigating.  In the meantime, you should be able to connect to Airplay in these rooms and also via the Alternative Method outlined in documentation.

Thursday, August 9, 2018

25Live Mobile Home Page Issue Resolved August 8 2PM

I am happy to report that the 25Live Mobile Homepage issue reported earlier this week was resolved by Collegenet yesterday at 2PM.

Wednesday, August 8, 2018

Updates to JasperNet Account Self-Help Tool ( Coming Soon

Updates to the college's JasperNet Account self-help tool: will be released this week.

The 24/7 start.manhattan account tool allows one to activate a new account, reactivate an old account, and manage account access credentials.

The update better aligns the design with the college's current online web presence. As part of the update, we have also committed to following the practice of accessible web design to insure that the web pages are usable by everyone.

Besides the visual facelift, the tool update includes:
  • a front-page reorganization, with a more prominent Account Management section for existing users to provide or update an account recovery email address and change password, as needed
  • more and better confirmation emails at numerous steps of the account activation and management process, with emphasis on new user onboarding
  • a new Captcha solution, which replaces the challenge of deciphering characters or audio with a simple action to be taken by the person using the site. This functions to ensure that internet users filling out forms are indeed humans, thwarting the amount of spam produced by bots 

We encourage you to take a look at the new tool, and perhaps take the opportunity to update and/or provide a recovery (personal) email address for your account.  This will allow you to recover your account in the future without the involvement of ITS.  We also encourage you to change your password.

Additional workflow enhancements to streamline the employee onboarding process will be added in the coming weeks.

Screenshot of new Start. self-help tool self-help JasperNet account tool

Planned Network Maintenance Leo Hall 8/17 at 8am

ITS will be conducting planned network maintenance on Friday, August 17th from 8am-10am, which will cause some localized network disruptions. 

In order to replace some old and outdated equipment, ITS will be conducting some network maintenance in Leo Hall 3rd floor. These upgrades will cause disruption to both the wired and wireless networks on the 3rd floor of Leo Hall. This maintenance will not affect the rest of the building nor will it affect the rest of campus.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to ITS at 718-862-7973 or e-mail us at

Tuesday, August 7, 2018

25Live Mobile Home Page Issue

There is a known issue affecting the 25Live Mobile page.  25Live is actively working on a fix to this issue and there is no ETA on resolution.

The workaround is to select the desired screen from the menu:

You can also use the Desktop site.
We will send an update when the issue reaches a resolution.

Monday, August 6, 2018

RESOLVED: JasperNet Authentication Issue

The issue affecting JasperNet Authentication (SSO login) has been resolved.

JasperNet Authentication Issue

ITS has identified an issue affecting JasperNet Authentication (SSO login on  As a result, users attempting to sign-in to JasperNet services are being issued an "Authentication Failed.  Try Again" error.  We are aware of the issue and working to resolve. 

Updates will be provided on