RLC Help Desk Closure

The ITS Help Desk located in RLC will be closed until further notice. 

As of Wednesday March, 18th the ITS Help Desk located in RLC will be closed until further notice. The Jasper office will remain open with very limited staffing. 

Please be mindful of this when you are submitting tickets and requesting consultations. ITS would like to encourage you to search our Knowledge Base to try and troubleshoot problems independently. Additionally please use this link to reference Remote Working resources.

ITS is thankful for your patience during this challenging time, stay safe and healthy everyone! 


For additional information, please contact ITS at its@manhattan.edu or 718-862-7973

IT Staff from St. Olaf College and Carleton College welcomed at Manhattan College

Left to right: R. Musal, A. Robinson, G. Quaglieni, K. Strode, J. Moberg, H. Malecha, A. McCarthy
IT Staff from St. Olaf College and Carleton College welcomed at Manhattan College 

Manhattan College IT Services Client Services & Operations team hosted IT staff from St. Olaf College and Carleton College in Minnesota. These two colleges are considering choosing TeamDynamix (TDX) service management system to manage their Helpdesk.

The IT staff from the two colleges made a trip out East to learn best practices of how Manhattan College utilizes TDX. As an early adopter of TeamDynamix and a success story for the seamless implementation and deployment of TDX, Manhattan College IT Services serves as a resource for other colleges and universities implementing this system.

Manhattan College ITS has been using TDX since 2013 to successfully manage our IT supports services to meet client requests across campus.  The ITS Helpdesk is able to leverage TDX to handle 9,000+ tickets per year.