ITS CLIENT SERVICES - LIMITED SERVICE DURING FINALS WEEK

ITS Client Services will have limited resources during Finals Week; therefore,  our response times will be longer than usual.  During this time, we will not be accepting any walk-in clients, by appointment only; please submit requests for assistance to its@manhattan.edu.

ITS Priority Support for Aug 29th-Sept 16th

ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 29th - Friday, September 16, 2022.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Additionally, please take note of the following office limited support and closure times for our Client Services offices. We appreciate your understanding as during these times you might experience some delays in response time. 

RLC Office (South Campus) 

• Limited Staffing

• Monday: 7:30am - 1:30 pm, 2:30pm - 6:00 pm

• Tuesday: 12:00pm - 3:30pm

• Thursday:  7:30am - 1:30pm, 3:30pm - 6:00pm 

• Friday: 7:30am - 10:00am

• Physical Office CLOSED (No Walk Ins. Time for ticket resolution may be longer than normal.)

• Monday: 6:00pm - 7:00pm

• Tuesday: 12:00pm - 1:00pm, 6:00pm - 7:00pm

• Wednesday: 7:30am - 9:00am, 6:00pm - 7:00pm

• Friday: 7:30am - 8:00am

Jasper Office (North Campus)

• Limited staffing  

• Monday: 7:30am - 9:30am; 3:00 pm - 7:00pm

• Wednesday: 7:30am - 11:00am

• Thursday: 9:30 am - 11:0 am

• Friday: 3:00pm - 5:00 pm

• Physical Office CLOSED (No Walk Ins. Time for ticket resolution may be longer than normal.)

• Monday: 1:15pm - 3:00pm

• Tuesdays: 7:30am - 12:30pm

• Wednesdays: 3:15pm - 5:00pm 

• Thursdays: 7:30am - 9:30am, 1:15pm - 3:00pm 

These dates / times are subject to change and we will update the community with any changes as they happen. We apologize for any inconvenience.

ITS CLIENT SERVICES - LIMITED SERVICE DURING FINALS WEEK

Wednesday, 12/15/21  Jasper and RLC Offices Closing at 4:00 pm.

Thursday, 12/16/21  RLC Office closing at 5:00 pm

Friday, 12/17/21  Due to low staffing, ITS Client Services will be closed; we will be handling emergency issues only.   

We apologize for the inconvenience.

As a reminder, tickets should be submitted to its@manhattan.edu.

ITS PRIORITY SUPPORT AUGUST 30 - SEPTEMBER 10, 2021

ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 30 - Friday, September 10, 2021.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Limited Service in the RLC 103C ITS Office 3/1/21 - 3/10/21

The RLC 103C ITS Office will have extremely limited service from March 1, 2021 - March 10, 2021. Our response time during this time period will be longer than usual. On Tuesday, March 2nd and March 9th the RLC 103C office will be closed. Sorry for the inconvenience.

If you require assistance, please send an email to its@manhattan.edu or call; x7973.

Limited Service in the Jasper ITS Office 2/22/21 - 3/5/21

The Jasper ITS Office will have extremely limited service February 22, 2021 - March 5, 2021.  Our response times during this time frame will be longer than usual.  Sorry for the inconvenience. 

If you require assistance, please send an email to its@manhattan.edu or call; x7973.

ITS PRIORITIZED SUPPORT JANUARY 27 - FEBRUARY 10, 2021

 ITS Client Services will be providing priority support to classroom and network support requests from Wednesday, January 27 - Wednesday, February 10, 2021.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

ITS PRIORITIZED SUPPORT AUGUST 31 - SEPTEMBER 11, 2020

 ITS Client Services will be providing priority support to classroom and network support requests from Monday, August 31 - Friday, September 11, 2020.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

ITS Client Services Return to Campus Guidelines

With ITS Client Services returning to campus, we have implemented some procedures that will

strictly enforce social distancing in the offices.   In order to provide the safest environment possible

for Client Services team members and clients, we have implemented the following guidelines:

• Walk-ins to any Client Services office are strictly prohibited.
• We will continue to default to remote support whenever possible.
• In person sessions will be limited to (PPE must be worn by all parties):
• Appointments determined not to be solvable remotely
• Event Setups
• Classroom issues
• Training Sessions that can not be provided remotely (ex: Classroom technology training)
• In person appointments must be limited to 15 minutes to limit exposure
• This means that personal device support may not always be feasible since the client is expected to stay with the device.
• Office doors will be locked.  Clients with appointments will need to knock for entry at their specified appointment time.