ITS Knowledge Base

 Did you know that you can get answers to most of your ITS questions at our Knowledge Base? 

ITS Knowledge Base

Did you know that you can get answers to most of your ITS questions at our Knowledge Base?

ITS Knowledge Base

 Did you know that you can get answers to most of your ITS questions at our Knowledge Base?

ITS Knowledge Base

 Did you know that you can get answers to most of your ITS questions at our Knowledge Base?

New Knowledge Article on Banner 9 Forms Navigation

 Check out our new article on Banner 9 Forms Navigation.

ITS Knowledge Base

 Did you know that you can get answers to most of your ITS questions at our Knowledge Base?

Friendly Reminder to Back Up Your Data

With the convenience of the cloud and apps like Google Drive, it’s pretty easy to forget to back up your data. This is just a friendly reminder to do so!

Data on Google Drive:

Make sure that you have all of your data backed up either on your hard drive, a storage device, or a separate cloud storage service.

File Streaming:

If you are using Drive File Stream, it is very important that you are regularly checking drive.google.com to make sure that your data is syncing/saving properly. 

Once you’re logged into your google drive via web browser make sure that any files you worked on using drive file stream are present and up to date. You can access your drive via file stream or web browser on any device. 

Losing data can be incredibly stressful, but it is preventable! Here are some previously shared tips: 

• Your critical data should never reside in a single place.
• The ideal backup strategy will typically include both an online backup service (Google Drive) to ensure your data is secure no matter what happens to your mobile device or computer.
• Running consistent, automatic backups is a straightforward process that will take a little time to set up and will require even less to maintain.
• Backups can be configured to run in real time when files on your computer are changed.
• Routinely test your backup solution to ensure you can recover your data in the event that you do actually need to restore from a backup.

If you have any questions or concerns about this please reference our knowledge base articles or contact the ITS Help Desk for further assistance! 

Information partially taken from: https://er.educause.edu/blogs/2017/9/september-2018-do-you-have-a-personal-backup-plan

ITS Reports for Service Quality and Classroom Issues

In our continued efforts toward exceptional customer service and transparency, we have prepared the following reports.  These reports will be displayed on ITS Blog, the ITS Website, and on inside.manhattan.edu Quick Links.

Rooms Currently Experiencing Issues

This report displays all rooms currently experiencing issues, with brief descriptions of issue and current status (Ticket Summary).  Knowing ahead of time of classroom issues can help you mitigate how to handle your classes.

ITS Service Reports

This is a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.

For more details  please review the ITS Service Catalog and ITS Knowledge Base.