Monday, March 18, 2019

Week 4 Tech Showcase -Mail Merges Made Easy Using formMule


formMule  is a free addon for Google Sheets that allows you to easily send mail merges. It utilizes tags which gathers data such as email lists and names and uses that to send a personalized or tagged emails.
It is a powerful tool that provides you with the ability to:
  • use auto-insert merge tags with the click of a button, making template-creation a breeze!
  • use up to 10 different email templates based on specified send conditions.
  • create unique case numbers on form submit for use in keying follow-ups
  • grab and send form response edit URLs, and formulas copied down on form submit
  • use custom spreadsheet functions RANGETOTABLE and RANGETOVERTICALTABLE which make it possible to merge tables of multiple, matching records into email bodies.

Another powerful application of formMule is to mail merge Google Form responses.

Please watch this video for additional help getting started with formMule:

For more information on formMule and how detailed instructions on how to use it, please visit this Knowledge Base Article on Mail Merging using formMule.

Please take this brief formMule for Mail Merges Survey to let us know what you think about formMule.

If you have additional questions about how to use formMule for mail merges please contact IT Services: or TEL: 718-862-7973

Thursday, March 14, 2019

License Server Maintenance on Friday, March 22nd at 7:00AM

ITS will be performing license server maintenance on Friday, March 22nd at 7:00 AM. This maintenance will effect the following software:

1. SAP2000

The maintenance is expected to be done by 7:30 AM on Friday, March 22nd. The maintenance will effect all users that are on the Manhattan College network and for those who use the software off-site via VPN or Apporto.

We apologize for any inconvenience that this may cause. If you have any questions, please contact ITS at or at extension x-7973.

License Server Maintenance on Thursday, March 21st at 8:30PM

ITS will be performing license server maintenance on Thursday, March 21st at 8:30 PM. This maintenance will effect the following software:


The maintenance is expected to be done by 9:00 PM on Thursday, March 21st. The maintenance will effect all users that are on the Manhattan College network and for those who use the software off-site via VPN or Apporto.

We apologize for any inconvenience that this may cause. If you have any questions, please contact ITS at or at extension x-7973.

Wednesday, March 13, 2019

Horan Hall - Brief Network Outage 3/18 at 1:30pm

Physical Plant will be conducting a generator test in Horan Hall Monday, March 18th at approximately 1:30pm. 

There will be two brief outages, one while switching to generator power, the other while switching back to main power.

This will not affect the rest of campus.

If you have any questions, please contact ITS at or at extension x-7973. We apologize for this inconvenience. 

Tuesday, March 12, 2019

ITS Spring Break Network and System Maintenance

ITS will be conducting planned network maintenance during the Spring Break, March 18-March 20th, which will cause some localized network outages. We do this in order to take advantage of a time when there will be no classes and much fewer staff on campus.

In order to improve network reliability and stability throughout campus, ITS will be conducting some upgrades on network equipment that services the campus. This network maintenance will affect both the wired and wireless networks. The Spring Break network maintenance schedule is below:

Monday, March 18th
  • 7am-8am: Upgrading equipment in RLC that services core servers. Wired and wireless throughout campus may be affected during this maintenance period.
  • 8am-9am: Equipment in Hayden Hall will be updated causing both wired and wireless networks to go down in Hayden and Miguel Halls as well as Physical Plant in the Garage.
Tuesday, March 19th
  • 7am-8am: The main networking equipment in Thomas Hall will be upgraded causing wireless and wired networks to go down in both Thomas and Smith Halls.
  • 7am-8am: Replacing and upgrading firewall equipment. This may cause sporadic outages across campus throughout the maintenance period.
Wednesday, March 20th
  • 6am-9am: ITS will be working on equipment in our Co-Location in Manhattan. This equipment services our core networking equipment and will cause our primary Internet connection to campus to go down during the maintenance period. Our Internet connection will be routed to a backup service during this time. There may be brief network outages on campus and Internet connections may be slow throughout this maintenance period.
Thursday, March 21st
  • 7am-9am: The Manhattan College Moodle system will be offline for system maintenance starting at 7am to apply system updates. We anticipate that the maintenance will be completed between 7am-9am during which Moodle system could experience outages and be unavailable.

We apologize for any inconvenience that this may cause. If you have any questions or problems, please reach out to ITS via email or via phone at extension x-7973.

Take Control of Your Personal Info to Help Prevent Identity Theft

Identity theft has become a fact of life during the past decade. If you are reading this, it is a safe bet that your data has been breached in at least one incident. Does that mean we are all helpless? Thankfully, no. There is a lot we can do to protect ourselves from identity theft and to make recovery from cyber incidents quicker and less painful.
First, take control of your credit reports. Examine your own report at each of the "big three" bureaus. You get one free report from each credit bureau once per year. You can request them by going to Make sure there's nothing inaccurate in those reports, and file for correction if needed. Then initiate a credit freeze at each of those plus two other smaller ones. Instructions can be found at Krebs on Security. To keep an eye on your credit report all year, space out your credit bureau requests by requesting a report from a different credit bureau every four months.
Next, practice good digital hygiene. Just as you lock your front door when you leave home and your car when you park it, make sure your digital world is secured. This means:
  1. Keep your operating system up to date. When OS updates are released, they fix errors in the code that could let the bad guys in.
  2. Do the same for the application software you use. Web browsers, plug-ins, email clients, office software, antivirus/anti-malware, and every other type of software has flaws. When those flaws are fixed, you are in a race to install that fix before someone uses the flaw against you. The vast majority of hacks leverage vulnerabilities that have a fix already available.
  3. Engage your brain. Think before you click. Think before you disclose personal information in a web form or over the phone.
  4. Think before you share on social media sites. Some of those fun-to-share-with-your-friends quizzes and games ask questions that have a disturbing similarity to "security questions" that can be used to recover your account. Do you want the answers to your security questions to be published to the world?
  5. Use a password manager and keep a strong, unique password for every site or service you use. That way a breach on one site won't open you up to fraud at other sites.
  6. Back. It. Up. What do you do if you are hit with a ransomware attack? (Or a run-of-the-mill disk failure?) If you have a recent off-line backup, your data are safe, and you can recover without even thinking about paying a ransom.
  7. Full disk encryption is your friend. If your device is stolen, it will be a lot harder for a thief to access your data, which means you can sleep at night.
  8. Check all your accounts statements regularly. Paperless statements are convenient in the digital age. But it is easy to forget to check infrequently used accounts such as a health savings account. Make a recurring calendar reminder to check every account for activity that you don't recognize.
  9. Manage those old-style paper statements. Don't just throw them in the trash or the recycle bin. Shred them with a cross-cut shredder. Or burn them. Or do both. Data stolen from a dumpster are just as useful as data stolen from a website.
If you've been a victim of identity theft:
  • Create an Identity Theft Report by filing a complaint with the Federal Trade Commission online (or call 1-877-438-4338).
  • Use the Identity Theft Report to file a police report. Make sure you keep a copy of the police report in a safe place.
  • Flag your credit reports by contacting the fraud departments of any one of the three major credit bureaus: Equifax (800-685-1111); TransUnion (888-909-8872); or Experian (888-397-3742).
  • Check if you have an account that has been compromised in a data breach have i been pwned?

Monday, March 11, 2019

Week 3 Tech Showcase - Wireless Printing with Web Print

Web Print

Image result for web print manhattan college

Web Print is a useful feature on campus that allows you to wirelessly print to the computer labs from anywhere on campus. For example, if all the computers are taken and you need to print something quickly, Web Print will allow you to use your laptop to send a print job and pick it up at the printer of your choice. Note that you must first convert your document to a PDF to submit it to be printed.

You can find Web Print by searching "Web Print" in Quick Links.

Additional resources:
Converting Google App files to PDF
Printing wirelessly at Manhattan College using Web Print

Please take this brief Web Print survey to let us know what you think about Web Print.

If you have additional questions about how to use the Web Print please contact IT Services: or TEL: 718-862-7973

Friday, March 8, 2019

COMPLETE: Leo Power Shut Down 3/9/2019

UPDATE: As of 4:30pm on Saturday, 3/9/2019, the power shut down was completed and power was restored back to the Leo Building. All wired and wireless for both Leo Engineering and the old Mahan (GPAC) building has been restored.

There will be a building wide power shutdown in Leo Engineering building on March 9th, 2019 in order to work on the building's fire alarm system. The power shutdown should begin around 8am and last roughly 4 hours.

This will cause both the wired and wireless networks in Leo Engineering and the old Mahan (GPAC) building to go down for the entire duration of the power shutdown.

We apologize for any inconvenience that this may cause.

Monday, March 4, 2019

Week 2 Tech Showcase - Crestron Multihead Dongle

Multihead Dongle

Have you ever been to a classroom that has a cable type your laptop does not support? With the new Crestron Multihead dongle, podiums equipped with the Crestron Control units will now support these four connections:
  • USB Type C
  • Mini Display Port
  • Display Port
  • HDMI
Photo of Crestron Multihead Dongle
Crestron Mulithead Dongle

These Multihead dongle contain all four of these connections on a single cable, meaning you just connect whichever connection your device supports. With the addition of the new Kramer VIA GO wireless presentation systems installed all over campus, the presentation possibilities are endless.

This guide highlights the podium guide which explains the classroom technology that makes use of the Multihead dongle. (Scroll down to view the podium guide with the multihead cable.)

Please take this brief Crestron Multihead Dongle Survey to let us know what you think about the new Multihead dongle.

If you have additional questions about how to use the new Crestron Multihead Dongle please contact IT Services: or TEL: 718-862-7973

Tuesday, February 26, 2019

Week 1 Tech Showcase - Kramer VIA GO Wireless, Airplay Version 2 Presentation System

Kramer VIA GO Wireless, AirPlay Version 2 Presentation System

The Kramer VIA GO, which is being labeled as AirPlay Version 2, is a new wireless presentation solution found in all classrooms on campus.

Kramer VIA GO screen in classrooms

It allows you to present devices such as PC, Mac, Android/iOS, and Chromebook wirelessly.

Note that you are still able to present using AirPlay the same way as before. This new system only expands support for wireless connectivity in addition to additional features.

One of the new features the Kramer VIA GO, AirPlay Version 2 supports is the ability to present up to two devices wirelessly at the same time. For example, if two students want to present their laptops at the same time, they can do so. The Kramer VIA GO also allows you to connect to AirPlay either through their VIA app or through the AirPlay icon in Mac and iOS devices how you normally would with AirPlay. Two simultaneous connections can be made when both users are connected using the Kramer app, or one is using an AirPlay connection and the other is using a Kramer app connection. Two AirPlay connections cannot be simultaneously presented.

The Kramer VIA GO has multiple ways in which you can stream videos. The first method allows you to present videos by mirroring whatever is shown on your device. While this method works well, it is not the best way to present videos. Instead, you can present downloaded videos by using the Kramer VIA GO dashboard menu. You can drag and drop the video file onto the “VIA” logo which will automatically play the video on the projector. Alternatively, you can select Features, and the select Multimedia where you can add a library of videos, which can be selected and played individually.

Please see this KBA for detailed instructions on playing videos: Playing Video with Kramer VIA GO

Please take this brief Kramer VIA GO AirPlay Version 2 Wireless Presentation survey to let us know what you think about the Kramer VIA GO.

If you have additional questions about how to use the new Kramer VIA GO wireless presentation system please contact IT Services: or TEL: 718-862-7973

Monday, February 25, 2019

Wednesday, February 27th DNS server change over

Wednesday February 27th at 7am ITS will be transitioning to new DNS servers for the domain.

We do not expect any outages or down time for any services and will have staff closely monitoring for the rest of the week.

If you do experience any DNS related issues please email or call 718-862-7973.

Sunday, February 24, 2019

ITS to Launch Virtual Technology Showcase

Virtual Technology Showcase at Manhattan College will commence for 12 Weeks

ITS will be releasing a Virtual Technology Showcase on the Manhattan College ITS Blog that will extend over the course of 12 weeks.

The objective of the Showcase is to familiarize the Manhattan College community with the technology found at the college as well as the initiatives started by Manhattan College IT Services. The blog posts will highlight the ways technology can improve your daily experience at the college.

Each topic consists of information and instructions regarding the technology for that week as well as a questionnaire at the end asking for various feedback.

Topics to be covered include:
  • Kramer VIA GO Wireless Presentation (aka AirPlayV2) 
  • Crestron Multihead Connection
  • Web Print Wireless Printing
  • formMule Google Sheet Addon that allows you to easily send mail merges
  • Jamboard a collaborative digital whiteboard
  • Glance MC App
  • G Suite Productivity Apps
  • Badging: Digital Badges provide a way to showcase an accomplishment or skill 
  • LabSeat
  • Google Hangouts Meet Hardware
  • 25Live the college's room scheduling software

Wednesday, February 20, 2019

COMPLETE: Horan Hall - Brief Network Outage 2/22 at 10am

UPDATE: The generator test in Horan Hall was completed successfully this morning by 10:30am.

Physical Plant will be conducting a generator test in Horan Hall Friday, February 22nd at approximately 10am. 

There will be two brief outages, one while switching to generator power, the other while switching back to main power.

This will not affect the rest of campus.

If you have any questions, please contact ITS at or at extension x-7973. We apologize for this inconvenience. 

Friday, February 15, 2019

Frozen Screen Displaying on AirPlay V2 Powered by Kramer

Please note there have been several instances of Kramer VIA devices freezing. This can happen during a presentation or when you first arrive at a podium.  We have reached out to Kramer Technical Support with this issue and are waiting to hear back from them.
Review this Frozen Screen Displaying on AirPlay V2 Powered by Kramer KBA to learn strategies on how to address the frozen Kramer issue.
For help with getting started with Kramer VIA please contact: or TEL:  718-862-7973

EdTech article featuring MC's CIO - Jake Holmquist!

Jake Holmquist, CIO proudly took the time to contribute to a recent article for EdTech. Manhattan College is mentioned for the pursuit of hybrid cloud strategy. Jake talks about how this happened organically for our very own Manhattan College optimizing our data center.

Turnitin Outage

Update: Issue resolved February 16th.

Turnitin is currently down globally.  This is not an issue that ITS can address.  Turnitin support is working to resolve the issue.  Please check for updates.

Thursday, February 14, 2019

Free Install of Office 365

Are you still running a really old version of Microsoft Office on your personal device? Have you been avoiding an upgrade to avoid having to pay for it? Well now you no longer have an excuse for not upgrading.

We've worked with our Microsoft representatives to make Office 365 available to you for free on up to 5 personal devices.

image of icons associated with Office 365, Word, Excel, PowerPoint

This Knowledge Base Article walks you through the process of creating an account on Microsoft's portal. The entire process takes about 5 minutes. It's simple and quick. Once you've created an account, you can install Office 365 on up to 5 personal devices for free.


Monday, February 11, 2019

Start using Hangouts Chat right now

Beginning April 16, 2019, Google Hangouts Chat and Meet together are the next version of Hangouts. They will replace the original version (classic Hangouts) in G Suite.  

Classic Hangouts will be retired for all G Suite customers starting in October 2019 and all remaining users will be transitioned to Chat.

This means all classic Hangouts users can also use Chat at or by installing the Chat mobile or computer apps.

Hangouts Chat is for continuous text chat with your team. Hangouts Chat was implemented by many people who transitioned from classic Hangouts. The chat app is filled with many features to work productively. Google has included a bot it calls @meet that can look at the schedules of anybody in a group chat and automatically suggest a meeting time then schedule it directly in Google Calendar. For more information review Get Started with Bots! ITS blog post.
Hangouts Meet is how teams communicate using video calls, one can easily hold video meetings with people inside or outside their organization.

Hangouts Chat and Hangouts Meet are the next generation of Hangouts that focus on team communication. Later this year, Google will  transition classic Hangouts users to Chat and Meet.

Classic Hangouts Timeline:

Classic Hangouts is a Google video messaging app. It is being phased out and will be retired for all G Suite customers in October 2019.

For more information review material from Google on these apps: Switching from classic Hangouts to Hangouts Meet.

For further details please review:  Upcoming Hangouts service consolidation for all G Suite customers

For help in getting started with Hangouts Chat please contact: or TEL:  718-862-7973.

How to Use Social Media for Good—Safely Creating a Positive Presence Online

Our social networks tell a story about us. You want to make sure that the story your social media tells about you is a good one. As articulated in a blog from the the Digital Marketing Institute: "Sharing online allows you to craft an online persona that reflects your personal values and professional skills. Even if you only use social media occasionally, the content you create, share, or react to feeds into this public narrative. How you conduct yourself online is now just as important as your behavior offline."
A positive online reputation is vital in today's digital world. Like it or not, your information is out there. What you can do is help to control it and what it says about you.
Social media is so ingrained in our society that almost everyone is connected to it in some form. With every social media account you sign up for, every picture you share, and every post you make, you are sharing information about yourself with not only your friends and family but the entire digital world. How can you make sure your information and reputation stay safe online? Here are a few easy steps to get you started.
  • Keep it clean and positive. Be entirely sure about what you're posting. Make sure to post content that you feel positively reflects you, your creativity, your values, and your skills. Remember that future employers may look at your social media accounts before hiring you. Questionable content can leave a bad impression; this can include pictures, videos, or even opinions that make you seem unprofessional or mean and may end up damaging your reputation.
    Always think before you post or share negative or inappropriate content. Use the 24-hour rule before posting, allowing yourself 24 hours before posting any content that may be questionable to give yourself time to reflect on whether it is a good idea.
  • Oversharing and geotagging. Never click and tell. It can seem like everyone posts personal information on social media all the time, including where they are and where they live. As noted on the site: "What many people don't realize is that these seemingly random details are all criminals need to know to target you, your loved ones, and even your physical belongings—online and in the real world. Avoid posting names, phone numbers, addresses, school and work locations, and other sensitive information (whether it's in the text or in the photo you took). Disable geotagging, which allows anyone to see where you are—and where you aren't—at any given time."
    If you really want to post that picture of your friends at brunch, consider following the concept of #latergram and post your content at a later time than when it actually happened. It is a win-win. You get to share your experience and at the same time still maintain the privacy of your location in real time.
  • Don't rely on privacy settings. You have a private social media account so you can post anything you want? Nope. Privacy settings make it harder to see your full account, but it's not impossible. Also, there is always the chance that one of the people with access to your private account could screenshot and share the content.
    Make sure to keep your social media apps up to date and check the privacy settings frequently. Under no circumstances should you rely on privacy settings to shield inappropriate content. If there is any question that the content is inappropriate, don't post it.
  • Make sure you're professional. Keep it classy! Every post is a reflection of you. Your social media accounts allow you to put your best foot forward or stumble if you aren't careful. A positive social media presence can help create both personal and professional opportunities. Promote your personal brand or what you want people to think of you. And, your high school English teacher was correct—proper spelling and grammar are always a plus.
  • Control your content. Claim your identity on social media. Set up social media accounts and keep the profiles current. You don't have to join every platform; a few key ones will do. You can also look into apps that will cross post the content to all of your social media accounts, freeing up some of your valuable time. Use your accounts to engage professionally and personally in a positive way.
    Your social media accounts should tell the story of you that you want employers and others to see. Google your own name on a regular basis to make sure that that information out there is accurate. If you find incorrect information online, request that the website update it or take it down.
If you follow these few simple recommendations, you are on your way to safely building a positive online reputation. Using social media positively doesn't mean you can't have fun and use it to express yourself; however, you want to ensure that you're okay with anyone seeing everything you post. Once you post something online, it's out there forever.

Partially reposted from Educause Security Awareness Campaign 2019 Materials

Wednesday, February 6, 2019

Subscribe to the ITS Blog

In addition to keeping you up to date on how technology is changing at Manhattan College, subscribing to the ITS Blog will also give you the most current information on ITS News and any outage updates that are occurring across campus.

Once you subscribe, you will receive an email notification with a link to the new blog post.

Instructions for Subscribing to the ITS blog:

  1. Navigate to the ITS Blog
  2. Scroll down on the right side until you see:
image depicting where to navigate to find the field to enter your email so that you are subscribed to the ITS Blog
  1. Type your email address and select Submit.
After you have entered your email you will receive new blog posts by email.

Friday, February 1, 2019

Strategies Aimed at Improving Video Conferences

ITS has created resources aimed at improving Video Conference experiences or Google (Hangouts) Meet. Google Hangouts Meet allows you to hold impromptu video meetings on the go, or host a video meeting with up to 50 people at a time.
Review video and Knowledge Base Articles which outline Tips and Techniques to use for a better video conference experience:

Troubleshooting Video Conferences
Best Practices for Video Conferences

Partially reposted from:  A Video Conference Call in Real Life:  

Thursday, January 31, 2019

ITS Service Catalog is Full of Features

In addition to tracking any tickets you submit to the ITS HelpDesk the TeamDynamix Service Catalog has a variety of useful services.

The ITS Service Catalog screen offers a variety of productive applications.  This screen provides a snapshot of IT Services: from Equipment loan, to A/V & Event SetUp and Support, to customized Google Email and Calendar services:

Another useful feature: if you follow highlighted instructions, the "Ticket Request" tab offers a quick way to check on your outstanding ITS tickets:

Monday, January 28, 2019

Google Jamboard Feedback Request

Google Jamboard is a digital whiteboard that can be used by students, professors and staff. It has a range of features from digital whiteboard to remote collaboration to video conferencing and more. ITS introduced them on campus during Summer of 2017 and they are currently located in:

O'Malley - 401
Thomas - Center for Academic Success

Please take this 4-5 minute survey to tell us about your experience with Google Jamboard and help us learn more about where, when, why and how you are using it.

Web Print Feedback Request

Web Print (powered by PaperCut) is a web-based printing service that allows quick printing on campus from your own laptop to any public computer lab printer without the need to install any software. ITS has taken the initiative to implement Web Print in the following computer labs:

DLS - 309, 314
LEO - 102
OMAL - 1FL, 206, 410, 506, Kiosk
RLC - 102, 103, 104, 105, 107, 208

Please take this 2-3 minute survey to tell us about your experience with Web Print and help us learn more about how we can improve this service.

Thursday, January 24, 2019

Data Privacy in an Era of Compliance

January 28 is Data Privacy Day. Data privacy for individuals means reviewing privacy settings on social media, being mindful of entering data into websites, and taking ownership of one's online identity. Data privacy for higher education institutions extends these principles to caring for other people's data, from collection, processing, sharing, and storing to destruction. 
The internet is full of data about you. Whenever you play a game, shop, browse websites, or use any of numerous apps, your activity and some of your personal information may be collected and shared.
Similarly, the business of higher education requires us to collect, process, and store the digital information of others. Whenever we handle such information, we need to think about how we want our own information treated and treat other people's data with the same care and respect.
Protect yourself by following these tips:
  • Know what you are sharing. Check the privacy settings on all of your social media accounts; some even include a wizard to walk you through the settings. Always be cautious about what you post publicly.
  • Guard your date of birth and telephone number. These are key pieces of information used for identity and account verification, and you should not share them publicly. If an online service or site asks you to share this critical information, consider whether it is important enough to warrant it.
  • Keep your work and personal presences separate. Your employer has the right to access your email account, so you should use an outside service for private emails. This also helps you ensure uninterrupted access to your private email and other services if you switch employers.
Protect the information, identity, and privacy of others by following these tips:
  • Know what policies are in place at your institution. A privacy policy governs how the institution collects, processes, stores, and deletes the personal data of constituents; a data classification policy governs how the institution organizes the data it interacts with and what rules are in place for processing it; and an information security policy articulates how the institution governs and prioritizes information security activities. For reference please review the Manhattan College Data Security Policy
  • Keep constituents' personal information confidential and limit access to the data.
  • Only use data for its intended purpose. If you need to use data for another reason, always check relevant resources and policies first for guidance.
  • Destroy or de-identify private information when you no longer need it.

Partially reposted from: Educause Blog January 2019: Data Privacy in an Era of Compliance

Wednesday, January 23, 2019

Access with a New York Public Library Card  is an online educational site that includes over 5,000 courses (and over 130,000 videos) in popular fields like web design, web development, IT, education/instruction, media production, and business. Experts create and deliver all courses as well as provide supplemental materials like exercise files and relevant work samples.  These courses allow anyone to achieve personal and professional goals.  Users will need to create accounts in order to track course progress, create playlists of potential coursework, and keep course notes.
This is a valuable subscription based resource that is available for free with your New York Library Card or your local library to access

Please note that you can only access course content through the New York Public Library's login page, and not by directly visiting the homepage.

Representatives from the NY Public Library will be on campus to distribute NYPL cards:
February 5 from 11 am-1 pm 
February 6 from 5-7pm
Location: O'Malley 5th floor entrance.
Students must bring Manhattan College Student ID's. 

If you are not available at the above mentioned times:
Please review this KBA on  Applying for a New York Public Library Card

Please review this KBA on Accessing with a New York Public Library Card

This short video which gives an overview of what has to offer:

Introduction to

partially reposted from Apply for a NYPL Library Card & Introduction to

Tuesday, January 22, 2019

COMPLETE: Memorial Hall Maintenance 1/23 7am

UPDATE: As of 7:36am, this scheduled maintenance was completed successfully.

ITS will be conducting network maintenance in Memorial Hall on Wednesday, January 23, 2019 at 7am.

In order to replace some equipment, ITS will be conducting some network maintenance in the first floor of Memorial Hall. This maintenance will only affect College Advancement offices and will affect both of the wired and wireless networks.

We apologize for any inconvenience. If you have any questions, please reach out to ITS at extension x-7973 or via email at

COMPLETE: Horan Hall Wired Network Issues

UPDATE: ITS received the replacement equipment and have resolved this issue as of 1:45pm on January 25, 2019. We apologize for the delay in getting this equipment replaced and for any inconvenience that this may have caused.

ITS is aware of some wired network issues affecting the first 6 floors of the south side of Horan Hall.

A piece of networking equipment has failed and we are awaiting the replacement. This is not affecting wireless throughout the building, nor is it affecting the north side or the upper floors of the building.

We apologize for any inconvenience that this is causing. We are trying to replace this piece of equipment as fast as we can. We appreciate your patience in this matter.

If you have any questions, please reach out to ITS at extension x-7973 or via email at

Thursday, January 17, 2019

Schedule Meetings More Efficiently this Semester with Google Calendar or Doodle

Google Calendar Information:
As part of our ongoing effort to spread knowledge about productive new Google Calendar Features, want to let our clients know they are able to be very efficient when using Google Calendar to schedule meetings.  

The easiest way to access Google Calendar is to click on the Google Calendar app from your Google Apps launcher at the top right of your Google Desktop Home screen:

Click here for detailed instructions from the G Suite Learning Center Get Started with Calendar.
The following instructions include how to quickly and easily schedule a meeting with a group of colleagues who are using Google Calendar:

** Be sure to explore the "Find a meeting time" section **
If the other guests have shared their calendar with you, you can use the "Find a time" feature to schedule an event at a time that works for everyone. You can compare up to 20 schedules at one time.
  1. Create a new event, or open an existing event (you may need to click Edit event first).
  2. Click the Find a time tab. If the other guests' calendars are shared with you, you'll see their schedules.
  3. Find a time. Use the arrows at the top to navigate between days.
  4. Once you've found a time, click the area within the calendar grid. The time will update at the top of the page.
  5. Click Save.
Note: You can only edit the event if you created the event yourself, or if the event organizer gave guests permission to modify the event.
All-day events: All-day events are shown at the top of the calendar grid. If a guest has an all-day event, they will appear available in the "Find a time" tab unless their event is set to show as "Busy." To schedule an all-day event, click the Week button and then click the area at the top of a day column.

Doodle: Another Excellent Scheduling App
Great idea to use as an alternative to Google Calendar

What is Doodle?

Doodle is an online scheduling tool that can be used quickly and easily to find a date and time to meet with multiple people.  First you suggest dates and times for your event participants to choose from, then Doodle creates a polling calendar that can be sent to participants for feedback.  As each participant selects the dates and times from the polling calendar that he or she is free, Doodle aggregates the responses and tells you which option works best for everyone.
Getting everyone on the same page is hard enough with just five other coworkers, let alone fifty new volunteers you may have never met.  Doodle can be a valuable tool for coordinating a large event like volunteer training as well as a small event like a monthly meeting with the board.

Doodle in Action

Part of Doodle’s appeal is that it’s so easy to use.  The site walks you through the four steps of creating a polling calendar:
  1. Schedule an Event
  2. Propose Times
  3. Choose Settings
  4. Invite Participants

Each step of the way there are options to make the whole process easier for you and the people you’re trying to meet with.
1. Schedule an Event
The first step in scheduling an event with Doodle is to fill out a simple form with the title, location, and description of the event.  This information will be visible on the poll, letting participants know exactly what the event is.  On this page you will also enter your name as administrator and your e-mail address so that you can receive the link to view, update, or edit the poll.
Notable Features:
  • Easy Directions: The location automatically links to Google Maps, making getting directions a breeze.
  • Your Own Doodle Account: Although you are free to use the site without creating an account, signing in makes checking up on your scheduling polls a lot easier (especially if you have several out at a time).
2. Propose Times
The next screen asks you to choose days and times that you are considering for the event.
Notable Features:
  • Time-Zone Support: If you’re scheduling an online event, such as a Twitter chat or a video conference, you can enable time-zone support to keep participants across the country or across the world on the same page.
3. Choose Settings
In this third step, Doodle offers some options so that you can modify the basic poll to suit your specific needs.  These customizable settings allow you to tailor your Doodle scheduling poll to each event.  Among other things, you can use these different settings to transform your scheduling poll into a registration sheet, or to offer extra options to your event participants such as greater privacy.
Notable Features:
  • Yes-No-If need be Poll: In a basic poll, the people you invite can only respond “Yes” or “No.”  This option adds a third possible response, “If need be,” to give you more detailed information on participants’ availability and flexibility.
  • Hidden Poll: Perhaps you are looking to schedule times to meet with donors.  This option allows you to keep each donor’s schedule and availability confidential from the other donors.
  • Limit Number of Participants per Option: For example, setting the group limit to ten people per time slot would be handy if you are looking to conduct feedback meetings with past volunteers.  Once a timeslot has ten names, it will stop being shown as an option.
  • Participant Can Only Choose One Option: This option coupled with limiting the number of participants per option turns the poll into a registration sheet, allowing each participant to sign up for a timeslot on a first-come-first-served basis.
4. Invite Participants
The final step is to send out the invitations.  Doodle has three methods of delivering your poll to participants: email, Facebook, and Twitter.
For smaller or internal meetings, email is the way to go.  But if you are putting together a larger event, like a cookout to thank your volunteers, then a social media platform might be a better choice.  By posting the Doodle poll link on Facebook or Twitter, you can simultaneously advertise your event and find a good day for it.
Notable Features:
Import Contacts: Link your Doodle account to your email account to easily import the email addresses of the participants you’re interested in inviting.
The Poll
For the people you have invited, the finished basic poll will look something like this:
The people that you invite will enter their name or an ID number in the field that says “Your name” and check the boxes in the time slots when they are free.  In the image above, the best time to meet would clearly be Monday at 1:00pm.
Notable Features:
  • Load Your Calendar: If you do open a Doodle account, you can sync your Google, Outlook, or iCal calendar to Doodle.  This lets you avoid switching between calendars, making it easier to respond quickly to scheduling requests.
  • Comments: There is even a comment section at the bottom of the poll where participants can note dates that they would prefer over others or ask questions about the event.
  • Different Viewing Options: The image shown above is the table view, which allows your participants to see which dates and times are popular.  There’s also an option to look at the schedule on a calendar view, shown below.  The calendar view is helpful if you have loaded your own calendar to Doodle for comparison.