Tuesday, July 16, 2019

Horan Hall - Brief Network Outage 7/18 at 2pm

Physical Plant will be conducting a generator test in Horan Hall Thursday, July 18th at approximately 2pm. 

There will be two brief outages, one while switching to generator power, the other while switching back to main power.

This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for this inconvenience. 

Monday, July 15, 2019

Planned Network Maintenance in Miguel - July 17th from 7-9am

ITS will be conducting network maintenance in Miguel Hall on Wednesday, July 17th, which will cause some localized network outages between 7am and 9am.

In order to improve network reliability, there will be scheduled network maintenance in order to replace some network equipment. This network maintenance will affect the wired and wireless networks in Miguel.

We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu

UPDATE: Maintinence was comepleted as of 8am

Network Maintenance - Leo 4th Floor - 7/17

Due to the ongoing renovations occurring in Leo Engineering building, there will be some network maintenance for the entirety of the day on Wednesday, July 17th, 2019.

In order to re-route some cabling that services the 4th floor of Leo Engineering, both the wired and wireless networks will be taken offline. This maintenance will not affect any other floor of the building. The network will be re-established before the morning of July 18th.

We apologize for the inconvenience and thank you for your patience in this matter. If you have any questions, you can contact ITS at its@manhattan.edu or by calling extension x-7973.

Sunday, July 14, 2019

Google Summer Collaboration Challenge Week 7

Video Conferencing Options with Google Calendar

Manhattan College users have the option to add conferencing options to Calendar Events. When creating an event in Google Calendar, make sure to set the conferencing option to Hangouts Meet. This will associate a meeting code with that event, allowing you and other people to join a conference using the invitation sent to them or the meeting code. Note that with G Suite for Education, you can have up to 25 people simultaneously connected to the meeting.

A image depicting where to enter your meeting name, date and time, guests, and video meeting details














Please review this tutorial on how to get started with Hangouts Meets

Hangouts Meet Dial In Option

A feature that was recently added is the option for Dialing into a Hangouts Meet via telephone. When a calendar event is created with the Hangouts Meet conferencing option selected, the Dial In option will automatically be enabled. Along with the meeting code, you will also find a telephone number and pin number, which will be used to enter a video conference using only a telephone. This is especially useful when you’re away from your computer, like if you're commuting or don't have a data connection, and you need to call into your Meetings while on the go.

Note that this dial-in feature uses an international phone number, which allows meeting participants in other countries to join the meeting.

Please this article for more information about Hangouts Meet with Dial In Option.

Assignment: Create an event with the Hangouts Meet conferencing option and join the meeting and invite a friend to join using the dial in option.


Once you complete reviewing the materials from the sixth week of the Google Collaboration Challenge take a few minutes to answer these questions: Google Drive Questionnaire

Tuesday, July 9, 2019

Campus Network Maintenance- Wednesday, July 17, 7am - 9 am

ITS will be conducting several maintenances on Tuesday, July 17th from 7am until 9am.

One of our primary Internet Service Providers (ISPs) will be upgrading their network and we will be making some changes on our end in preparation of these upcoming changes.

ITS will also take this time to test and make some network changes within our data center in order to improve network reliability and stability.

These network testing and changes may cause our connection to our primary ISP to go down, however, our backup ISP will take over. Users should see little Internet or connectivity issues during this time, however, there may be some cases of speed degradation during the maintenance window. 

We apologize for this inconvenience. If you have any questions, please contact ITS at its@manhattan.edu or at extensions x-7973.

Sunday, July 7, 2019

Google Summer Collaboration Challenge Week 6

Google Forms

Gif depicting the use of Google Forms as a survey tool
Google Forms is a useful feature that allows you to manage event registrations, create a quick opinion poll, and much more. With Google Forms, you can create and analyze surveys right in your mobile or web browser—no special software required. You get instant results as they come in. And, you can summarize survey results at a glance with charts and graphs.

Getting Started with Google Forms
To get started, head to forms.google.com and select Blank. This will provide you with an empty canvas that you can begin to fill with questions. Note that you have many templates that you can choose from. For further instructions, please complete this tutorial for creating a Google Form.

When responses are submitted, you will be sent an email notifying you that someone has completed your Form. You also have the ability with Google Forms to organize responses into a Google Sheets. This is especially useful when analyzing responses.

Assignment: Following the instructions in the tutorial, create a Google Form survey asking for a name and five multiple choice questions and have a friend take the survey.

Extra Credit: Have their name and responses sent to a Google Sheets.

Once you complete reviewing the materials from the seventh week of the Google Collaboration Challenge take a few minutes to answer these questions: Week 6 Google Drive Questionnaire

Tuesday, July 2, 2019

COMPLETE: Campus Network Maintenance - Tuesday 7/9 from 6am-8am

UPDATE: This maintenance has been successfully completed.

ITS will be conducting several maintenances on Tuesday, July 9th from 6am until 8am.

One of our primary Internet Service Providers (ISPs) will be upgrading their network and we will be making some changes on our end in preparation of these upcoming changes.

ITS will also take this time to test and make some network changes within our data center in order to improve network reliability and stability.

These network testing and changes may cause our connection to our primary ISP to go down, however, our backup ISP will take over. Users should see little Internet or connectivity issues during this time, however, there maybe some cases of speed degradation during the maintenance window. 

We apologize for this inconvenience. If you have any questions, please contact ITS at its@manhattan.edu or at extensions x-7973.

Monday, July 1, 2019

COMPLETE: Horan Hall - Brief Network Outage 7/3 at 3pm

UPDATE: This generator test has been completed.

Physical Plant will be conducting a generator test in Horan Hall Wednesday, July 3rd at approximately 3pm. 

There will be two brief outages, one while switching to generator power, the other while switching back to main power.

This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for this inconvenience. 

Sunday, June 30, 2019

Google Collaboration Challenge Week 5


Using Google Calendar

Gif depicting an animation of the number of days in a monthWith Google Calendar, you can quickly schedule meetings and events, and get reminders about upcoming activities, so you always know what’s next. This week we'll show you how to setup your Google Calendar to keep track of classes, meetings, and events as well as configure Calendar to let others know when you are available.


Getting started with Google Calendar

Let's start by getting familiar with Google Calendar. In this tutorial, we'll explore Calendar basics including creating meetings, reminders, and invitations as well as customizing the look and function of Calendar.


Configure Calendar

First, we'll need to make sure the Calendar is configured to securely share your Free/Busy information while keeping your event details private.




1 - Access Calendar by clicking the Google Apps menu and selecting "Calendar. The Google Apps menu can be accessed from any Google app including Gmail.

2 - In calendar, select the "gear" icon at the top right of the page and select "Settings".

3 - In the Calendar Settings screen select "Calendars" from the top menu, then click the link for the first calendar in the list. The first calendar should be your name.

4 - In the details screen, click "Share this Calendar" from the top menu. Recommended settings are below. Be sure to check the appropriate boxes and select "See only free/busy" from both drop-downs.

Image depicting how calendars can be shared within Google Calendar

 Your calendar has now been configured to the recommended settings to share your availability with others while keeping your event details private.


Creating Appointment Slots with Google Calendar

You can set up appointments on your calendar that people can reserve. For instance, professors can have their students reserve time during office hours each week. For instructions on how to create events and invite people, please click the link to the tutorial below and complete the tutorial below.

Get familiar with Google Calendar

Assignment: Complete the "Get Started with Calendar" tutorial to create and manage your first personal event, invite others, and set reminders.

Once you complete reviewing the materials from the fifth week of the Google Collaboration Challenge take a few minutes to answer these questions: Week 5 Google Drive Questionnaire

Wednesday, June 26, 2019

COMPLETE: Moodle Scheduled Maintenance Tuesday 7/2/19 7AM-9AM

COMPLETE: As of 7:28AM, the Moodle scheduled maintenance has been completed.  Moodle is now AVAILABLE.

The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 7AM on Tuesday 7/2/19 to apply system updates. We anticipate that the maintenance will be completed between 7AM - 9AM during which time the Moodle system will be UNAVAILABLE.

Monday, June 24, 2019

Google Replacing MS Office Drive Plug-in for MS Office with Drive File Stream in June

Drive File Stream is G Suite's enterprise-focused app for accessing Drive files on demand via Mac or PC.  Google is now updating it with features from the Drive plug-in for MS Office, which is being shut down in June.

Launched in 2017, Drive File Stream allows users to access Shared Drives and other documents stored in the cloud on demand. This Mac or PC app for G Suite customers will now incorporate the Google Plug-in for MS Office that allows Windows users to edit, email and share Office files stored in Drive.
The key advantage of this integration includes the ability to open Drive files through the regular system menu for a more native experience. For example, files can be saved to Drive by using
File>Save and selecting Drive File Stream. This also works to open Drive documents from the File>Open menu.


Drive for Office plug in users will be prompted to uninstall the Windows app and then download Drive File Stream.
If you need support in switching to Drive File Stream, please reach out to ITS:

email:  its@manhattan.edu or call: 718-862-7973


Partially reposted from: Google replacing Drive plug-in for Microsoft Office with Drive File Stream in June

Sunday, June 23, 2019

Google Collaboration Challenge Week 4

Using Gmail at Manhattan College

Manhattan College provides a JasperNet account to all students and employees that comes with email powered by Gmail. With Gmail you can:

        1. Create and send email
Creating and sending emails is as easy as selecting Compose within Gmail. You can then specify the recipients and the subject, and begin typing the content. Once done, select Send to send the email. You can view sent mail by selecting the Sent Mail section in Gmail.

      2. Organize your inbox
Image depicting how gmail is organized via labels
You can manage and organize emails by creating labels and filters. To create a label, select Settings in the top right, and select Settings. Then select the Labels tab. Scroll to the Labels section and select Create new label. Enter the label name and select Create. You can also create nested labels, which are like subfolders. You also have the option to Star emails. You can view any starred emails in the Starred of Gmail.

      3. Search for emails
To search for specific emails, type any keywords associated with the email in the search bar found at the top of the page in Gmail. Once you have entered keywords into the search bar, any emails associated with the key words will be displayed.

      4. Create email signatures
With Gmail, you can also create Email Signatures. Manhattan College provides an email signature generator, which automatically generates email signatures for all employees using the information found on Banner.  Follow the instructions found in the Email Signature Knowledge Base Article to create a Manhattan College generated email signature.

For more helps, tips, and tricks, please see the Gmail section in the GSuite Learning Center.

Assignment: Create an email and send it to yourself or someone else.

Extra Credit: Organize your inbox by creating and applying labels.

Once you complete reviewing the materials from the fourth week of the Google Collaboration Challenge take a few minutes to answer these questions: Week 4 Google Drive Questionnaire

Tuesday, June 18, 2019

AirPlay Update

Note that over the course of the next few weeks, all AirPlay devices on campus will be receiving a software update that should improve performance.  While we do not expect service interruption, it is always a possibility.  If you run into an issue with AirPlay, make sure to email its@manhattan.edu so that we can investigate accordingly.

Google Calendar Outage

Updated 6/18/19 @ 1:20PM?:
As of 1:13PM, Google reports the issue is resolved.

Google is troubleshooting an issue where some are unable to connect to Google Calendar.  Please check the Google Apps Status Dashboard for updates.

Sunday, June 16, 2019

Google Collaboration Challenge Week 3

Utilize Action Items to Work More Productively with Google Docs

One of the core promises of Google Docs is to help you and your team go from collecting ideas to achieving your goals as quickly and easily as possible. That’s why Google Docs recently launched Explore in Docs, Sheets and Slides — with machine intelligence built right in — to help your team create amazing presentations, spreadsheets and documents in a fraction of the time it used to take.

Try out two new time-saving features designed to speed up and simplify the way you work, so you can focus on bringing your team’s ideas to life.

1. Spend less time figuring out who owns what with Action Items


According to research by the McKinsey Global Institute, employees spend about 20 percent of their work week — nearly an entire day — searching for details internally and tracking down colleagues for answers. This can be especially true when a document is full of ideas, requests and comments, making it difficult to get a clear sense of who’s responsible for what.

To help keep your projects moving, when you type phrases like “Ryan to follow up on the keynote script,” or “Andrea to schedule a weekly check in” on desktop, Docs will intelligently suggest an Action Item to assign to the right person, thanks to Natural Language Processing (NLP).


Gif depicting how an action items work

Assignment:
Manually assign an Action Item to someone in the Docs, Sheets and Slides desktop and mobile apps by mentioning their name in a comment and checking the new Action Item box. The assignee will get an email notification and see the Action Item(s) clearly highlighted with a blue bar when they open the file.Gif depicting how to assign action items

2. Spend less time searching for the files that need attention


Once Action Items have been assigned, it’s easy for team members to identify documents, spreadsheets and presentations that need their attention. The next time they visit Docs, Sheets, Slides (or Drive) from their laptops or mobile apps, they’ll see a badge on any files with Action Items assigned to them, plus any unresolved suggestions that others have made to their files.

Image depicting how action items are displayed in Google Drive

Assignment: Ask someone to assign an Action Item to you and complete that action item by navigating My Drive to find that Action Item.

Once you complete reviewing the materials from the third week of the Google Collaboration Challenge take a few minutes to answer these questions: Week 3 Google Questionnaire

Monday, June 10, 2019

COMPLETED:Planned Network Maintenance in Miguel - June 12th from 7-9am

ITS will be conducting network maintenance in Miguel Hall on Wednesday, June 12th, which will cause some localized network outages between 7am and 9am.

In order to improve network reliability, there will be scheduled network maintenance in order to replace some network equipment. This network maintenance will affect the wired and wireless networks in Miguel.

We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu

UPDATE: This has been completed as of 9am.

Sunday, June 9, 2019

Google Summer Collaboration Challenge Week 2


Getting started with Docs

Let's start by getting introduced to Docs - an online replacement for Microsoft Word. The following tutorial will walk you through a number of steps to become more familiar with Docs. The same can be repeated for Sheets (replaces Excel) and Slides (replaces PowerPoint).

Track changes, make progress 
An gif depicting the icons for Google Docs, Sheets, and Slides

It can take dozens of edits to make a document just right—especially a legal agreement, project proposal or research paper. These new updates in Docs let you more easily track your team’s changes. Now, your team can:
  1. Name versions of a Doc, Sheet or Slide on the web.
  2. Preview “clean versions” of Docs on the web to see what your Doc looks like without comments or suggested edits.
  3. Accept or reject all edit suggestions at once in your Doc so your team doesn’t have to review every single punctuation mark or formatting update.
  4. Suggest changes in a Doc from an Android, iPhone or iPad device.
  5. Compare documents and review redlines instantly with Litera Change-Pro or Workshare Add-ons in Docs. 

Assignment:  Complete the "Introduction to Docs" tutorial by creating, editing, and sharing a new Doc.

Extra Credit:  Try the same tutorial for Sheets and Slides.

Working OFFLINE

 A useful feature for Google Apps (Docs, Slides, and Sheets) is the ability to work offline without an Internet connection.  By enabling "Offline Mode" within Google Drive, you'll have access to edit all of your files from a Chrome browser wherever you are - even when WIFI is spotty or unavailable.
View this video to find out how to enable offline mode for Google Drive.


Assignment:  Enable OFFLINE MODE for Google Drive.

Note:  it may take a while to make all files and folders accessible offline.  After enabling "offline mode", disconnect from WIFI and try creating and editing a new Doc or Sheet.

Once you complete reviewing the materials from the second week of the Google Collaboration Challenge take a few minutes to answer these questions: Week 2 Google Drive Questionnaire

Partially reposted from: What Can You Do With Docs?

Monday, June 3, 2019

COMPLETE: Planned Network Maintenance Thomas Hall - June 24th 7am-8am

UPDATE: As of 7:05 this morning, this network maintenance was completed. If you notice any network issues in Thomas Hall, please do not hesitate to contact ITS at its@manhattan.edu or via phone at x-7973.

ITS will be conducting network maintenance in Thomas Hall on Monday, June 24th, which will cause some localized network outages between 7am and 8am.


In order to improve network reliability and stability, there will be scheduled network maintenance in order to upgrade some network equipment. This network maintenance will affect the wired and wireless networks in Thomas Hall.

We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu

Sunday, June 2, 2019

OUTAGE - UPDATE - 2 June 2019 7:50pm - 2 June 2019 - Multiple Jaspernet Sevcies

UPDATE - 2 June 2019 - 7:50pm
Google services are returning to normal operation.
All production Manhattan College services are being brought on line.

If you continue to see outages please email its@manhattan.edu we will be monitoring closely throughout the evening.



---

Due to an issue that seems to be contained within google cloud services multiple Jaspernet services are currently off line.

This includes but is not limited to:
  • Banner
  • Authentication
  • Google network services.
We are closely monitoring the situation and will update the community as we receive more information 

We apologize for any inconvenience this may cause. 


Google Summer Collaboration Challenge Week 1

Let's kick off week 1 of the Summer Collaboration Challenge by introducing Google Drive, or Drive for short.  Drive is part of your JasperNet account that provides virtually unlimited online storage space.  We'll explore various parts Drive as a foundation for future weeks.


Google Drive Basics
This animated gif explains how to select Google Apps through the app menu


Starting to use Google Drive is a simple as clicking the Drive icon from the Google Apps menu at the top right of any Google App including Gmail.  ITS provides documentation on getting started with Google Drive as well as answers to commonly asked questions. Begin by reviewing Google Drive Cheat Sheet:
Assignment:  Click on the Google Apps menu and open Google Drive.  Upload a file.

Sharing

Once you have added files to Google Drive, you can choose to keep the files private (default) or share with colleagues or friends.  Files are accessible anywhere, from any device.  Locate the file that you just uploaded or add another file to explore sharing settings in Drive.

Assignment:  Share a file that you've uploaded to Google Drive.  

Finding Files - Add to My Drive

Finding files is easy with Drive.  Drive uses Google's powerful search technology to find files that best match your search.  Drive also allows you to add files that have been shared with you to your Drive - not by copying the file, but rather giving you direct access to the same file that has been shared with you.  Simply click the "Add to My Drive" icon to make the file available whenever you access Drive without the need to search.

Assignment:  Find a file that has been shared with you and add to "My Drive"

Drive File Stream - Backup

Drive File Stream is a new way to access all of your Google Drive files directly from your Mac or PC, without using up all your disk space. Unlike traditional file sync tools, Drive File Stream doesn’t require you to download your files first in order to access them from your computer. Instead, when you need to view or edit a file, it automatically streams from the cloud, on-demand. With Drive File Stream, your team will spend less time waiting for files to sync, no time worrying about disk space, and more time being productive.
With Drive File Stream, you can:
  • Quickly see all your Google Drive files in Finder/Explorer (including Team Drives).
  • Browse and organize Google Drive files without downloading all of them to your computer.
  • Choose which files or folders you'd like to make available offline.
  • Open files in common apps like Microsoft Office and Adobe Photoshop.


Assignment:  Install and configure Google Drive File Stream:
Google Drive

Once you complete reviewing the materials from the first week of the Google Collaboration Challenge take a few minutes to answer these questions: Week 1 Google Drive Questionnaire

Friday, May 31, 2019

Google Docs Adds Per Section Margins and New Break Formatting Tools




The latest update to Google Docs adds two new tools to the G Suite word processor that improves page formatting. Especially useful when printing, the first deals with inserting and viewing breaks, while the second works in tandem to allow custom section margins.

Insert section breaks and view section breaks in Docs
You can now insert a next page or continuous section break in Google Docs by going to Insert > Break. From here, you can select next or continuous. Note both types of breaks will start at the place of your cursor location.

To easily view where section breaks are located in your document, you can use the new show section breaks tool by going to View > Show section breaks. When Show selection breaks is enabled, you’ll see a blue dotted line where each section break is located.




Adjust margins per section 
It’s now possible to use the ruler to adjust the left and right margins by section. Previously, it was only possible to adjust the margins for the entire document.

If you don’t make a selection, the ruler will adjust the margins for the section that corresponds to the cursor location. Or, you can highlight multiple sections of your doc to be adjusted.

You can also adjust margins per-section by going to File > Page Setup.


ITS to Launch 8 week Google Summer Collaboration Challenge

Images of G Suite for Education Apps: Docs, Sheets, Slides,


Starting Monday June 3rd, IT Services will be releasing a series of weekly tips aimed at improving communication and collaboration within the Manhattan College Community.  

A new tip will be available each week for the 8 weeks following commencement and before the start of the 2019-2020 academic year. Whether you are on campus or at home - student or employee - anyone can participate!

The 8-week Summer Collaboration Challenge will include tips and tricks ranging from basic to advanced topics such as email, Google Apps, ways to communicate to large audiences, better ways to manage time and activities via online calendars, and many more. Participants will have the opportunity to complete each phase of the 8-week challenge at their own pace - all at once, or as topics are released. Track your progress by completing a short questionnaire at the end of each challenge and earn the 8 -week Collaboration Challenge badge at the end of the program!  

Image of a Google Collaboration Badge
GOOGLE COLLABORATION CHALLENGE BADGE
A digital badge is a way to communicate and track achievement, they make your credentials portable and your skills more visible. You can put the Digital Badge on your resume or link to your LinkedIn account.  These badges or digital certificates, are issued by Manhattan College and they do not expire.

Thursday, May 30, 2019

Phishing Emails Pretend to be Office 365 'File Deletion' Alerts

A new phishing campaign is underway that pretends to be from the "Office 365 Team" warning recipients that there has been unusual amount of file deletions occurring on their account.
The phishing scam, pretends to be a warning from the Office 365 service that states a medium-severity alert has been triggered. It then goes on to say that there has been high amount of files deletions occurring in their Office 365 account and that they should review the alerts.
For more details please review this Phishing Emails Pretend to be Office 365 'File Deletion' Alerts  blog post.


Wednesday, May 29, 2019

Directly Edit Microsoft Office Files with Google Docs, Sheets & Slides

What’s changing 

With Office editing, you can now edit, comment, and collaborate on Microsoft Office files using Google Docs, Sheets, and Slides. This feature brings the collaboration benefits of G Suite to Office files while streamlining workflows by eliminating the need to convert file types.



Why you’d use it 

Office editing will make it easy for G Suite users to open and edit Microsoft Office files that have been shared by partners, vendors or other teams. In cases where some members of your organization use Office while others use G Suite, this ensures seamless collaboration and eliminates the need to consider or convert file types.

Office editing brings everyone the benefits of G Suite’s real time collaboration tools and intelligence features to Office files.


End users:
  • In Google Drive, double-click your Office file. This will open a preview of the file. 
  • At the top, click Open in Google Docs, Sheets, or Slides
  • From here, you can edit, share, view version history, collaborate in real-time with others, and more. 
  • All changes you make will be saved to the original Office file. 

Additional details 

The following Office file types are supported: 
  • Word files: .doc, .docx, .dot 
  • Excel files: .xls, .xlsx, .xlsm (macro enabled Excel files), .xlt 
  • Powerpoint files: .ppt, .pptx, .pps, .pot 
Note: If you edit Word, Excel, or PowerPoint documents older than Office 2007, files will be saved to a newer format when editing using Office editing. 

Note: 

If you have the Office Editing for Docs, Sheets & Slides Extension already installed it must be removed before this new feature will work:

Sign into Google Chrome Browser with your Managed Google Account
Navigate to the upper right of your screen to the Settings area
Image of where the Settings field is located on a Google Chrome web viewer

Select More Tools

Image of where to find the More Tools on a dropdown menu

Select Extensions
Image of drop down menu with Extensions highlighted

Locate the Office Editing for Docs, Sheets & Slides from your options of extensions and select Remove

Image of Extension icons with the Office Editing for Docs, Sheets & Slides highlighted



Helpful links 


Tuesday, May 28, 2019

COMPLETED: Planned Network Maintenance in Miguel - June 5th from 7-9am

ITS will be conducting network maintenance in Miguel Hall on Wednesday, June 5th, which will cause some localized network outages between 7am and 9am.

In order to improve network reliability, there will be scheduled network maintenance in order to replace some network equipment. This network maintenance will affect the wired and wireless networks in Miguel.

We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu

Update: This maintenance has been completed as of 8am this morning.

Friday, May 24, 2019

Scam Emails from "manhattan.edu@gmail.com" Accounts Today

We have received several reports of scam emails being sent to the campus community today from accounts ending in "manhattan.edu@gmail.com".  These are scams and should be disregarded.  Luckily, in all the reported incidents, community members quickly recognized it as a scam.  We appreciate these being reported and the vigilance that the community has shown today.

Example of how these emails look: john.doemanhattan.edu@gmail.com

Please continue to report suspicious emails at its@manhattan.edu

Don't click the link or any attachments.


Tuesday, May 21, 2019

JasperNet SSO Updates


ITS will be updating the JasperNet SSO system throughout the week.  As a result, users will be directed to an updated login page.


JasperNet services will be migrated to the new login page throughout the week.  We do not anticipate any downtime or service interruptions during this update.


RESOLVED: Thomas Network Issues

Update: As of 10:20am this morning, ITS believes we were able to find and correct the issue. We will continue monitoring this equipment over the next few days.


ITS has been made aware of some issues with VoIP phones and wireless access points down in  various locations throughout Thomas Hall. Most issues seem to be focused on 3rd and 4th floors.

ITS is investigating and have found some failed equipment. We are putting in a ticket with our vendor to replace this equipment. We will update the community with any new information as soon as we can.

We apologize for this inconvenience and are working as fast as we can to replace the faulty equipment. If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973.

Monday, May 20, 2019

Computer Lab Software Request Deadline for Fall 2019 is July 1, 2019

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Fall 2019 semester should be submitted by July 1, 2019. Requests submitted after the deadline may not be installed in the labs for the Fall 2019 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.


Please submit your Software Request forms ASAP.

COMPLETED: Network Maintenance on 5/21 - 5/23 and 5/28 - 5/30

UPDATE: As of 8am morning of May 30, this maintenance has been completed successfully.

In order to improve network reliability and stability throughout campus, ITS will be conducting upgrades on network equipment on Tuesday, May 21st thru Thursday, May 23th thru Tuesday, May 28th to Thursday, May 30th from 7 am - 9 am. These upgrades will cause local outages in certain areas on campus. This network maintenance will affect both wired and wireless networks.

The upgrade schedule is as follows:


Tuesday, May 21st
  • Memorial
  • Draddy/Alumni

Wednesday, May 22nd
  • Miguel
  • Jasper Hall
  • Hayden/Broadway Garage
  • Physical Plant

Thursday, May 23rd
  • Library
  • Horan Hall

Tuesday, May 28th
  • Thomas Hall
  • Kelly Commons
  • Lee Hall

Wednesday, May 29th
  • Overlook Manor
  • RLC

Thursday, May 30th
  • Leo
  • GPAC

We apologize for any inconvenience this may cause. If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973

COMPLETE: Temporary Electrical Shutdown Leo Hall 5/22 at 730am

UPDATE2: Power has been restored and all network services are back online. If you continue to have Internet issues, please contact ITS.

UPDATE: This shutdown was delayed until about 10:15 this morning. ITS will update the community when the electrical shutdown, and therefore network services, has been restored. We apologize for this inconvenience.

ITS has been made aware by Physical Plant of a short partial electrical shutdown in Leo Hall on Wednesday, May 22, 2019 from 730am to 9am.

The electrical shutdown will occur in the basement of Leo Hall where the main network equipment is located. This electrical shutdown will cause the network, both wired and wireless, to be down throughout the entire building until the power has been restored to the basement.

If you have any questions, please contact ITS at extension x-7973 or via email its@manhattan.edu. Thank you  and we apologize for any inconvenience that this may cause.

Thursday, May 16, 2019

Participate in Global Accessibility Awareness Day: May 16



Participate in Global Accessibility Awareness Day



In support of President O'Donnell's GAAD campus wide initiative please review these resources:

Experience Accessibility First-Hand on May 16

Whether you participate in a public or private event to mark Global Accessibility Awareness Day, on May 16, we encourage designers, developers, usability professionals, and everyone else to take an hour to experience first-hand the impact of digital accessibility (or lack there of).

Go Mouseless For An Hour

Go ahead and unplug your mouse and only use your keyboard alone (tab/shift tab, arrow keys, enter and spacebar) to navigate and interact with your favorite websites and applications. If you use a touchpad, trackpad or similar input method, disable it, and use the keyboard instead.
Developers and designers, we encourage you to visit a site you were involved in creating and take it for a test-drive.
  • Is there a visible focus indicator (i.e., do you know where you are) at all times as you navigate each screen using the tab and shift tab keys?
  • Are you able to interact with every element that receives focus using the keyboard alone?
  • If there is any element that provides functionality if you hover over it with your mouse, such as revealing a tooltip or a set of actions, can you display this strictly using the keyboard alone?

Enlarge Your Fonts

Check that your page(s) is accessible and usable for low vision/visually impaired users.
To do this, use your browser and resize the text to 200 percent. Now look at the screen, and make sure there is no loss of content or functionality.
Have all elements resized, including all widgets?
To meet the Web Content Accessibility Guidelines V2.0 Level AA, the only allowable exceptions are captions and images of text.

Check for Sufficient Color Contrast

An often forgotten but important accessibility item is making sure that a page has sufficient color contrast.
Download a color contrast analyzer such as this one from The Paciello Group (which works for Windows and Mac) and find out how your page(s) stack up.

Check Order of Elements

Check your Page(s) to make sure elements will be read by screen readers in the correct order.
To check this, disable the page's stylesheets and compare the order of elements before and after.

Surf The Web With A Screen Reader For An Hour

There are a number of free/open source screen readers available for Windows users. One of the more popular ones is NonVisual Desktop Access (NVDA). Take a bit of time beforehand to download the software and learn some of NVDA’s documented basic keystrokes.
Mac users, you have a built-in screen reader called VoiceOver on your systems. Take some time to visit the site referenced to familiarize yourself with how to turn on VoiceOver and some of the basic keystrokes.
On May 16, unplug your mouse (blind users do not use the mouse), launch your screen reader, and spend an hour using some of your favorite sites strictly using the keyboard alone (tab/shift tab, arrow keys, enter and spacebar) and not the mouse/trackpad. Why not turn off your screen and depend strictly on the information conveyed by the screen reader.
Developers and designers, we encourage you to visit a site you were involved in creating and take it for a test-drive.

Learn About And Use Other OS/Mobile Accessibility Features

The Windows 10 Operating System has a number of built-in accessibility features, as does the Mac Operating SystemiPhoneAndroid, and BlackBerry devices also have accessibility features. Take an hour to explore what these are and try them out on the Web. In the case of the mobile devices, why not try using some of your favorite apps with different accessibility features enabled.

Try Other Adaptive Software Tools

The Adaptech Research Network has a library of free or inexpensive software that is useful to people with disabilities. Why not try one or more of these software.

Contact IT Services with any questions:


Partially reposted from:  Participate in Global Accessibility Awareness Day