Monday, May 20, 2019

Computer Lab Software Request Deadline for Fall 2019 is July 1, 2019

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Fall 2019 semester should be submitted by July 1, 2019. Requests submitted after the deadline may not be installed in the labs for the Fall 2019 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

Network Maintenance on 5/21 - 5/23 and 5/28 - 5/30

In order to improve network reliability and stability throughout campus, ITS will be conducting upgrades on network equipment on Tuesday, May 21st thru Thursday, May 23th thru Tuesday, May 28th to Thursday, May 30th from 7 am - 9 am. These upgrades will cause local outages in certain areas on campus. This network maintenance will affect both wired and wireless networks.

The upgrade schedule is as follows:

Tuesday, May 21st
  • Memorial
  • Draddy/Alumni

Wednesday, May 22nd
  • Miguel
  • Jasper Hall
  • Hayden/Broadway Garage
  • Physical Plant

Thursday, May 23rd
  • Library
  • Horan Hall

Tuesday, May 28th
  • Thomas Hall
  • Kelly Commons
  • Lee Hall

Wednesday, May 29th
  • Overlook Manor
  • RLC

Thursday, May 30th
  • Leo
  • GPAC

We apologize for any inconvenience this may cause. If you have any questions, please contact ITS at or at extension x-7973

Temporary Electrical Shutdown Leo Hall 5/22 at 730am

ITS has been made aware by Physical Plant of a short partial electrical shutdown in Leo Hall on Wednesday, May 22, 2019 from 730am to 9am.

The electrical shutdown will occur in the basement of Leo Hall where the main network equipment is located. This electrical shutdown will cause the network, both wired and wireless, to be down throughout the entire building until the power has been restored to the basement.

If you have any questions, please contact ITS at extension x-7973 or via email Thank you  and we apologize for any inconvenience that this may cause.

Thursday, May 16, 2019

Participate in Global Accessibility Awareness Day: May 16

Participate in Global Accessibility Awareness Day

In support of President O'Donnell's GAAD campus wide initiative please review these resources:

Experience Accessibility First-Hand on May 16

Whether you participate in a public or private event to mark Global Accessibility Awareness Day, on May 16, we encourage designers, developers, usability professionals, and everyone else to take an hour to experience first-hand the impact of digital accessibility (or lack there of).

Go Mouseless For An Hour

Go ahead and unplug your mouse and only use your keyboard alone (tab/shift tab, arrow keys, enter and spacebar) to navigate and interact with your favorite websites and applications. If you use a touchpad, trackpad or similar input method, disable it, and use the keyboard instead.
Developers and designers, we encourage you to visit a site you were involved in creating and take it for a test-drive.
  • Is there a visible focus indicator (i.e., do you know where you are) at all times as you navigate each screen using the tab and shift tab keys?
  • Are you able to interact with every element that receives focus using the keyboard alone?
  • If there is any element that provides functionality if you hover over it with your mouse, such as revealing a tooltip or a set of actions, can you display this strictly using the keyboard alone?

Enlarge Your Fonts

Check that your page(s) is accessible and usable for low vision/visually impaired users.
To do this, use your browser and resize the text to 200 percent. Now look at the screen, and make sure there is no loss of content or functionality.
Have all elements resized, including all widgets?
To meet the Web Content Accessibility Guidelines V2.0 Level AA, the only allowable exceptions are captions and images of text.

Check for Sufficient Color Contrast

An often forgotten but important accessibility item is making sure that a page has sufficient color contrast.
Download a color contrast analyzer such as this one from The Paciello Group (which works for Windows and Mac) and find out how your page(s) stack up.

Check Order of Elements

Check your Page(s) to make sure elements will be read by screen readers in the correct order.
To check this, disable the page's stylesheets and compare the order of elements before and after.

Surf The Web With A Screen Reader For An Hour

There are a number of free/open source screen readers available for Windows users. One of the more popular ones is NonVisual Desktop Access (NVDA). Take a bit of time beforehand to download the software and learn some of NVDA’s documented basic keystrokes.
Mac users, you have a built-in screen reader called VoiceOver on your systems. Take some time to visit the site referenced to familiarize yourself with how to turn on VoiceOver and some of the basic keystrokes.
On May 16, unplug your mouse (blind users do not use the mouse), launch your screen reader, and spend an hour using some of your favorite sites strictly using the keyboard alone (tab/shift tab, arrow keys, enter and spacebar) and not the mouse/trackpad. Why not turn off your screen and depend strictly on the information conveyed by the screen reader.
Developers and designers, we encourage you to visit a site you were involved in creating and take it for a test-drive.

Learn About And Use Other OS/Mobile Accessibility Features

The Windows 10 Operating System has a number of built-in accessibility features, as does the Mac Operating SystemiPhoneAndroid, and BlackBerry devices also have accessibility features. Take an hour to explore what these are and try them out on the Web. In the case of the mobile devices, why not try using some of your favorite apps with different accessibility features enabled.

Try Other Adaptive Software Tools

The Adaptech Research Network has a library of free or inexpensive software that is useful to people with disabilities. Why not try one or more of these software.

Contact IT Services with any questions:

Partially reposted from:  Participate in Global Accessibility Awareness Day

IT Services is Hiring! Join our Team!

Our Client Services and Operations group would love to have you join our team this summer. 
This a great opportunity to Earn while you Learn!

We currently have openings for Client Services Representative and Operations Technicians. 

Wednesday, May 15, 2019

ITS Limits Services to Support Spring Commencement: May 17, 2019

All Client Services and Operations offices will be concentrating our resources on Spring 2019 Commencement and have limited services for Friday, May 17.

We will not schedule any appointments for this day.

All other issues may be be delayed.

If support is needed, as always, please contact IT Services and we will be with you as quickly as we can:

email: call: 718-862-7973

Please be mindful that this policy is being put into place so that we can better support the Manhattan College community.

Sunday, May 12, 2019

Week 12 Tech Showcase - 25Live Class and Event Scheduling Site

25Live Class and Event Scheduling

25Live is a website used to reserve a room or check the availability of a room on campus. 25Live can be used for scheduling academic and non- academic events at Manhattan College.
Note that room reservations must be made at least two days in advance.

With 25Live, you can also "star" locations, resources, and events so that you can quickly access them whenever needed. The Event Wizard will also help step by step when creating an event so that you can specify basic event information such as the event location, room capacity, time and resources needed. You can also specify if you want advertisement through digital signage and the event calendar. In addition, you can also add any notes or comments regarding the event.

Please refer to this video for detailed instructions on using the 25Live mobile view: 


25Live Knowledge Base Category

This is the final week of the IT Technology Showcase, thanks to all who participated by reading the posts and completing the weekly surveys. Your feedback and insights will be used to improve future training initiatives.

IT Services is interested in your feedback on 25Live, we are always looking for ways to improve the 25Live experience.  Please take a few moments to complete the following 25Live Survey

Contact IT Services with any questions:

Friday, May 10, 2019

Spammy companies contacting students

This week, a concerned student alerted ITS of spammy email messages and SMS messages being sent to many students from three companies
claiming to offer internships and employment opportunities. Emails from these companies are now being rejected and all prior messages have been labeled as spam.

These companies are still SMS messaging students who share their phone numbers. You can report scam SMS messages to 7 7 2 6 ( S - P - A - M ). Copy the contents of the scam SMS message and paste it into a message to that number.

On iPhone: Hold your finger on the message, tap "More...", tap the Forward icon in the bottom right of the screen.

If you see similar email messages from other email domains please let ITS know.

From the spam folder

This spam message knew it would be labeled as spam!

Gmail does more than just deliver email for the college. It also tries to protect us from malicious emails.

First, Gmail automatically delivered this to my spam folder not my inbox. Next, Gmail displayed a large red banner that states the message may be dangerous and attempting to steal personal information. A yellow warning banner is also displayed because Gmail prevents users from absentmindedly downloading attachments of such messages without first clicking the "Not spam" button above the message.

Amusingly, the body of this phishing email only states, "[p]lease move this to inbox and open the pdf file." This phishing email knew it would be labeled as spam. The sender does not know how to evade Gmail's spam & phishing detection, and is hoping people will ignore Gmail's advice.

Thursday, May 9, 2019

Sheets is Updated with 3 New Features

What’s changing 

Google is introducing three new features that will help you clean up and work with your data in Sheets. These features are: 

  • Remove duplicates 
  • Trim whitespace 
  • Compatible spreadsheet shortcuts 

Why you’d use them 

Remove duplicates: 
A highly requested feature, you can use this tool to easily remove duplicate values from your sheet, saving you time by eliminating the need to write an app script or manually remove duplicate data.

Trim whitespace: 
Sometimes when you add data to a sheet, it may not be the format you need. Now, you can easily keep your sheet standardized by using the trim whitespace feature to remove any leading, trailing, or excessive whitespace from a cell or array of data.

Compatible keyboard shortcuts: 
You can now use popular keyboard shortcuts from other spreadsheets in Sheets. These familiar shortcuts will make navigating and working with data in Sheets quicker for users.

How to get started 

  • To remove duplicates from a range of data: 
    • Select range of data in your sheet 
    • From the toolbar, select Data > Remove duplicates. In the dialogue box, you’ll see your selected range of data. 
    • Select Remove duplicates. You’ll see an additional dialogue box that details how many duplicates were removed from your dataset.
  • To trim whitespaces: 
    • Select a cell or range of data that contains whitespace on your sheet 
    • From the toolbar, select Data > Trim whitespace 
    • You’ll then see a dialogue box that details how many cells whitespace was removed from. 
  • To enable compatible keyboard shortcuts: 
    • Users can access keyboard shortcuts by going to Help > Keyboard shortcuts
      • From here, you can see a list of keyboard shortcuts and their corresponding commands. Note that compatible shortcuts will be denoted with an info icon. 
      • At the bottom, you can enable compatible spreadsheet shortcuts. 
      • You can click “View compatible shortcuts” at the bottom right to see a complete list of all newly available shortcuts. 

Helpful links 

Keyboard shortcuts for Google Docs. 
Split text, remove duplicates, or trim whitespace in Sheets.
Separate cell text into columns. 


Rollout details 
  • These new features will be available soon.

Wednesday, May 8, 2019

Google Calendar Update on Android

What’s changing 

Google recently announced a new event creation flow for Calendar on the web. We’re now making similar improvements to save you time and make it easier to create or edit events on your Android device.

You’ll see several changes when creating/editing a meeting on Android such as:

  • Maintain visual access to calendar grid: Now, you can collapse or expand the creation/edit view, so you can go back and forth between this screen and the Calendar grid. This allows you to interact directly with the Calendar grid by tapping on the desired time slot, drag & dropping vertically to another time in the same day, or horizontally to another day.

  • See guest availability without leaving the create/edit view: Easily see the availability of guests directly on the Calendar grid, as their calendars will load as you add them to the event. Google Calendar may also suggest a title for the meeting. After adding guests, organizers can see schedules of their guests by clicking on "View Schedules" or by dragging down the Creation View.

Additional details 

The new features are coming soon on Android devices.

Helpful links 

Cryptocurrencies - Look Before You Leap!

image of a gold bitcoin

Cryptocurrency comes under many names. You have probably read about some of the most popular types of cryptocurrencies such as Bitcoin, Litecoin, and Ethereum. Cryptocurrencies are increasingly popular alternatives for online payments. Before converting real dollars, euros, pounds, or other traditional currencies into ₿ (the symbol for Bitcoin, the most popular cryptocurrency), you should understand what cryptocurrencies are, what the risks are in using cryptocurrencies, and how to protect your investment.
What is cryptocurrency? A cryptocurrency is a digital currency, which is an alternative form of payment created using encryption algorithms. The use of encryption technologies means that cryptocurrencies function both as a currency and as a virtual accounting system. To use cryptocurrencies, you need a cryptocurrency wallet. These wallets can be software that is a cloud-based service or is stored on your computer or on your mobile device. The wallets are the tool through which you store your encryption keys that confirm your identity and link to your cryptocurrency.
What are the risks to using cryptocurrency? Cryptocurrencies are still relatively new, and the market for these digital currencies is very volatile. Since cryptocurrencies don't need banks or any other third party to regulate them; they tend to be uninsured and are hard to convert into a form of tangible currency (such as US dollars or euros.) In addition, since cryptocurrencies are technology-based intangible assets, they can be hacked like any other intangible technology asset. Finally, since you store your cryptocurrencies in a digital wallet, if you lose your wallet (or access to it or to wallet backups), you have lost your entire cryptocurrency investment.
Follow these tips to protect your cryptocurrencies:
  • Look before you leap! Before investing in a cryptocurrency, be sure you understand how it works, where it can be used, and how to exchange it. Read the webpages for the currency itself (such as Ethereum, Litecoin, Bitcoin) so that you fully understand how it works, and read independent articles on the cryptocurrencies you are considering as well.
  • Use a trustworthy wallet. It is going to take some research on your part to choose the right wallet for your needs. If you choose to manage your cryptocurrency wallet with a local application on your computer or mobile device, then you will need to protect this wallet at a level consistent with your investment. Just like you wouldn't carry a million dollars around in a paper bag, don't choose an unknown or lesser-known wallet to protect your cryptocurrency. You want to make sure that you use a trustworthy wallet.
  • Have a backup strategy. Think about what happens if your computer or mobile device (or wherever you store your wallet) is lost or stolen or if you don't otherwise have access to it. Without a backup strategy, you will have no way of getting your cryptocurrency back, and you could lose your investment.
What is Cryptocurrency?

    This Quadrangle article: Group of Students Create ‘MunchCoin,’ A Cryptocurrency For Local Eateries describes how several of our Manhattan College engineering and business students independently started their own cryptocurrency company in our neighborhood restaurants.  Note that among the students who created this cryptocurrency are several IT student workers and 1 full time ITS employee. 
    The story is impressive for several reasons, the students were able to : 

    • Put their engineering and data analysis skills into practice.  
    • Successfully navigate the cryptocurrency emerging technology. 

    Partially reposted from:  Educause's Campus Security Awareness Campaign  Cryptocurrencies - Look Before You Leap!

    Tuesday, May 7, 2019

    Hangouts Meet Update: New Adaptive Meeting Layouts Available

    What’s changing 

    Hangouts Meet is launching adaptive layouts that automatically adjust to give you the best view of the people and presentations in your meeting:

    The spotlight layout keeps the focus on the presentation or a single speaker. It’s used when you’re in a meeting with just one other participant, when you pin someone, and when there’s a presentation but no active speakers with video on.

    The tiled layout shows up to four participants on the screen to make your meetings feel more inclusive. This will be the default for smaller meetings when there is no presentation.

    Side by side 
    The side by side layout shows up to three speakers in a larger format next to the presentation. This allows you to continue to see the presenter as they speak. This is the default when there’s a presentation and there are active speakers with video on.

    The sidebar layout improves on the existing Meet layout by showing several additional participants in the same vertical space and using rectangular feeds to avoid participants on the edge being cropped out. This will be the default for larger meetings when there is no presentation.

    In addition to seeing these layouts automatically used depending on the meeting needs, users can select a preferred layout from the Change layout dialog.

    Why you’d use it 

    These new layouts provide the user with a more inclusive and collaborative view of the meeting, allowing for easier interaction with remote participants while still maintaining focus on the content being presented.

    Additional details 

    The new layouts are coming soon on Hangouts Meet web clients and Hangouts Meet hardware.

    Helpful links 

    To learn more about layouts in Hangout Meets, see our Help Center. 

    To learn more information see: Google Hangouts.
    To learn more about adding participants with dial in numbers see: Hangouts Meet meetings with dial-in phone numbers.

    Monday, May 6, 2019

    End of Semester Technology Tool Kit

    Need to get those final papers printed? Avoid the long lines at the library kiosk or the computer lab printers and print wirelessly using Web Print, navigate to :
    Web Print is a a web-based printing service that allows quick printing on campus from your own laptop to any public computer lab printer.
    web print
    If you are searching for a lab printer to print your papers or need to collaborate with classmates in a computer lab consider using LabSeat
    Lab Seat allows you to check computer availability in real time before you leave for the lab.  This is especially useful during busier times such as finals week as you can choose where to study by how many computers are available.
    Web Print and LabSeat can both be reached by typing key words: LabSeat and  Web Print into Quick Links search from the site.

    The Glance MC App is also a useful resource which allows clients to view a compilation of features: including Jaspernet card, School Calendar, links to LabSeat, Web Print, Campus Directory and the Quadrangle etc from your mobile device.
    • The Glance MC App is available in the iTunes App Store and on Google Play - simply search for “Glance MC”. For more information on this student-developed app, see the ITS Glance MC Mobile App page.

    Sunday, May 5, 2019

    Week 11 Tech Showcase - LabSeat

    Image result for labseat manhattan collegeLabSeat is a useful tool at Manhattan College that allows you to check the availability of a computer lab on campus. With LabSeat, you can see the number of PCs in the room as well as if they are being used or offline.  
    LabSeat is especially useful when it’s time for finals and you need to find a good studying spot in the computer labs.

    Note the bar colors signify:
    Green means go! Plenty of availability
    Yellow means 75% full
    To get started, please visit this link for LabSeat.

    For more information and instructions on using LabSeat, please visit this Knowledge Base Article: LabSeat: Find an Open Computer on Campus

    IT Services is interested in your feedback on LabSeat.  Please take a few moments to complete the following LabSeat Survey

    Contact IT Services with any questions:

    Wednesday, May 1, 2019

    Write now, send later with "Scheduled Send" in Gmail

    What’s changing

    You can now schedule your emails in Gmail to be sent at a later date and time. We’re launching this feature on Android, iOS and Gmail on the web.
    screen shot of "scheduled" send in Gmail

    Why you’d use it

    Just write your email as you normally would, then schedule it to be sent at a more appropriate date or time. This gives you greater control, allowing you to shift your work time to wherever and whenever is most convenient to you and your recipients. Additionally, it’s even easier to collaborate globally, allowing you to work across time-zones while still respecting everyone’s digital well-being.

    How to get started

    • End users: When drafting an original email or reply in Gmail, you’ll now see an arrow next to the “Send” button.
      • Clicking this arrow now gives you the option “Schedule send” option.
      • After clicking “Schedule send”, you can pick the specific date & time you’d like the message to be delivered.

    Contact IT Services with any questions:

    Tuesday, April 30, 2019

    G Suite Update: The “Team Drives” feature of Google Drive will be renamed to “shared drives.”

    What’s changing 

    The “Team Drives” feature of Google Drive will be renamed to “shared drives.” This will impact: 
    • Drive on web and mobile: Timing may vary depending on the specific platform. See below for more info.
    • Drive File Stream: Beginning on May 31, 2019, with the Drive File Stream version 31 release, “Team Drives” will be renamed to “shared drives” in the Drive File Stream navigation. This may require you to update settings on your devices (see below for more info). 

    Why it’s changing 

    This change will not impact Team Drives functionality; it is simply a name change. Our users have told us that they use Team Drives for a lot more than sharing within teams, so “shared drives” makes it easier to understand how you could use them.

    How to get started 

    • End users: In Google Drive, in the left hand side panel, “Team Drives” will be renamed to “Shared drives.” Any desktop shortcuts that link to content inside of shared drives will need to be updated.
    For more details on the transition refer to this G Suite Updates Blog Post

    Refer to this KBA on Google Drive Best Practices 
    For more details on using Team Drives review this blog post: Get Started with Team Drives

    Monday, April 29, 2019

    25Live Outage

    Update 4/29/19 @ 10:49PM: Collegenet indicates the issue is resolved and being monitored. 

    Should you experience issues, please email so that it can be investigated.

    Update 4/29/19 @ 4:02PM: Collegenet indicates they are still working on the issue.

    Update 4/29/19 @ 1:04PM: Collegenet indicates issue resolved.

    We are aware of an issue with 25Live not loading or loading extremely slow.  Collegenet support has been notified of this issue.  We are awaiting their resolution.

    Your Feedback Is Needed!

    As another semester comes to an end we need your help! We are evaluating how certain services and products benefit the Manhattan College community or could bring value to a particular classroom/computer lab. Please help us by completing the following surveys. Each one will only take 5 minutes or less and your feedback is valued.

    Web Print (powered by PaperCut) is a web-based printing service that allows quick printing on campus from your own laptop to any public computer lab printer without the need to install any software. ITS has taken the initiative to implement Web Print in the following computer labs:

    DLS - 309, 314
    LEO - 102
    OMAL - 1FL, 206, 410, 506, Kiosk
    RLC - 102, 103, 104, 105, 107, 208

    Please take this 2-3 minute survey to tell us about your experience with Web Print and help us learn more about how we can improve this service.

    Google Jamboard is a digital whiteboard that can be used by students, professors and staff. It has a range of features from digital whiteboard to remote collaboration to video conferencing and more. ITS introduced them on campus during Summer of 2017 and they are currently located in:

    O'Malley - 401
    Thomas - Center for Academic Success

    Please take this 4-5 minute survey to tell us about your experience with Google Jamboard and help us learn more about where, when, why and how you are using it.

    Smart classrooms are defined as rooms that have the latest technology standard in place.

    Please take this 4-5 minute survey to tell us about your experience with classroom technology and help us learn more about where, when, why and how you are using it.

    Customer satisfaction is very important to us. We value your feedback and would like to hear about your overall experience with ITS.

    Please take this 1-2 minute survey to tell us about your experience with ITS for the Spring '19 semester.

    Sunday, April 28, 2019

    Finals Week Spring 2019 - ITS Client Services Limited Hours

    All Client Services and Operations offices will have limited staffing for Finals Week of the Spring 2019 Semester: May 6-May 10.

    Within this time frame, the following types of issues will be prioritized: Classroom Emergency Issues
    Previously Scheduled Appointments

    All other issues may be be delayed.

    If support is needed, as always, please contact IT Services and we will be with you as quickly as we can:

    email: call: 718-862-7973

    Please be mindful that this policy is being put into place so that we can better support the Manhattan College community. If you have any specific questions or concerns, contact:
    call: 718-862-7973

    Week 10 Tech Showcase: Digital Badges

    Digital Badges Convey Mastery of a Topic

    ITS has begun a new initiative to promote digital badging. Digital badging is the process of giving digital badges to those who have met a criteria which involves completing comprehensive material of that topic. The verified digital badges can then be displayed on a resume to reflect your achievements for that particular topic.

    ITS offers badges for certain challenges such as the Google Collaboration Challenge and the Digital Accessibility Challenge, which people can continuously take throughout the year. If you would like to complete these challenges to receive a Digital Badge, you can simply navigate to the ITS Blog through Quick Links and use the search bar to find each week.  The Digital Badge's are awarded through a website named Credly.
    Example of a Manhattan College issued badge awarded for completing a Digital Accessibility online challenge.

    Additional Resources:
    Digital Badge Information
    Credly Knowledge Base

    We are interested in your feedback, please take a few moments to complete the following Digital Badge Survey.

    Partially reposted from an Educause Launching Digital Credentials Course

    Tuesday, April 23, 2019

    Google Help Centers and Community

    computer with images on it next to computer are books & a mug

    Partially reposted from Google for Higher Education Resources

    Google Trainings and Resources

    Great for Students and Faculty

    • Explore the G Suite Learning Center and learn about new feature products.
    • Follow @GoogleForEDU on Twitter for product updates, EDU releases, and use cases.
    • Free AR & VR training on Coursera for all students & faculty to take to get started.

    3 people in front of a whiteboard

    Great for Faculty and Staff

    Apply to join a Higher Education Working Group to collaborate with
    faculty & staff from other institutions in areas you're interested in,
    like AR & VR, Learning and Instructional Content or Accessibility.

    Partially reposted from: Google for Higher Education Resources