**UPDATE** Degree Works Upgrade - Responsive Dashboard is Complete

Dear Colleagues,

The Degree Works 5.1.1 (Responsive Dashboard) Upgrade has been completed on schedule.

Thank you all for your cooperation with regard to this mandatory upgrade.

I hope everyone enjoys this Memorial Day Weekend!

Kevin

------------------------------------------------------------------------------------------------------------------------

Dear Colleagues,

A planned upgrade to Degree Works version 5.1.1 (Responsive Dashboard) is scheduled to begin on May 26th at 9:00 pm.

Please know that Degree Works production will be offline between May 26th (9:00 pm) through May 29th (12:00 pm).

Once this upgrade is completed, the Degree Works Classic version will no longer be available.

Thank you,

Information Technology Services

Summer 2023 ITS Response Times

Due to a severe staffing shortage, there may be longer response times than normal for support beginning the week of 5/14 lasting through the summer. We appreciate your understanding. 

If you or anyone you know is interested in working for ITS, please refer to this link to find out more and apply.

ITS: New Self-Paced Technology Skill resource course now available!

ITS is excited to announce that we have launched a series of Technology training courses a new one is now available!

April 2023's course is Google Calendar: The Basics. You can self-enroll in the course.

These courses are designed only to take about 15-30 minutes and can be taken at your own pace. Progress will be saved so you can start and then stop and pick up where you left off. The purpose of these courses is to help brush up on technology and software skills to highlight how to use them to their full potential. We will release one course each month during the academic year (Fall and Spring semesters). The courses are entirely voluntary and are meant to be a helpful resource. In each section, you will find at least one Knowledge Base Article (KBA) and a short quiz to complete.

We will send out blog posts (Subscribe to the blog) and MC Announcements when the other courses will be open. 

ITS: Secure a Spring Semester and Summer Job Now!

ITS is hiring and looking to fill the following student positions (multiple positions per role) ASAP:

*Please make sure to indicate if you would also be able to work during Summer 2023 *

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

ITS: New Self-Paced Technology Skill resource course now available!

ITS is excited to announce that we are launching a series of Technology training courses!

These courses are designed only to take about 15-30 minutes and can be taken at your own pace. Progress will be saved so you can start and then stop and pick up where you left off.  The purpose of these courses is to help brush up on technology and software skills to highlight how to use them to their full potential. We will release one course each month during the academic year (Fall and Spring semesters). The courses are entirely voluntary and are meant to be a helpful resource.  In each section, you will find at least one Knowledge Base Article (KBA) and a short quiz to complete.

February 2023’s Course is Google Chrome: The Basics. You can self-enroll in the course. 

March’s course will be, “Gmail: The Basics” and April's course will be “Google Calendar: The Basics”.

We will send out blog posts (Subscribe to the blog) and MC Announcements when the other courses will be open. 

ITS: Secure a Spring Semester and Summer Job Now!

ITS is hiring and looking to fill the following student positions (multiple positions per role) ASAP:

*Please make sure to indicate if you would also be able to work during Summer 2023 *

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

Planned Downtime: Banner (Please Read)

 Dear Colleagues,

This Friday night, Information Technology Services will be conducting maintenance which will require downtime for our Administrative System, Banner

When: March 10, 2023

Time: 9:00pm - 10:00pm

Thank you in advance for your patience.

Information Technology Services.

ITS: New Self-Paced Technology Skill resource course now available!

ITS is excited to announce that we are launching a series of Technology training courses!

These courses are designed only to take about 15-30 minutes and can be taken at your own pace. Progress will be saved so you can start and then stop and pick up where you left off.  The purpose of these courses is to help brush up on technology and software skills to highlight how to use them to their full potential. We will release one course each month during the academic year (Fall and Spring semesters). The courses are entirely voluntary and are meant to be a helpful resource.  In each section, you will find at least one Knowledge Base Article (KBA) and a short quiz to complete.

February 2023’s Course is Google Chrome: The Basics. You can self-enroll in the course. 

March’s course will be, “Gmail: The Basics” and April's course will be “Google Calendar: The Basics”.

We will send out blog posts (Subscribe to the blog) and MC Announcements when the other courses will be open. 

ITS Priority Support for January 18 - February 8, 2023

ITS Client Services will be providing priority support to classroom issues and network support requests from Wednesday, January 18th - Wednesday, February 8, 2023.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

ITS Priority Support for January 18 - February 8, 2023

ITS Client Services will be providing priority support to classroom issues and network support requests from Wednesday, January 18th - Wednesday, February 8, 2023.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Now Available: Instant ITS Blog Updates!

ITS has recently changed the way you can subscribe to our blog. 

This new subscription will allow you to get instant updates when a post is shared to the blog straight to your inbox! This is done by joining a Google group that sends out an email each time a post is shared. If you'd like to subscribe, please refer to this guide. 

Please note that if you have already subscribed but want to receive ITS blog updates faster by joining the group, you will need to subscribe using this link. 

ITS CLIENT SERVICES - LIMITED SERVICE DURING FINALS WEEK

ITS Client Services will have limited resources during Finals Week; therefore,  our response times will be longer than usual.  During this time, we will not be accepting any walk-in clients, by appointment only; please submit requests for assistance to its@manhattan.edu.

ITS: New Student Employment and GA Opportunities!

   ITS is looking to fill the following 5 positions ASAP! 

• Graduate Assistant- South Campus Client Services The Client Services Graduate Assistant (CSGA) reports to the IT Support Specialist (ITSS).  The CSGA is responsible for managing the day to day workflow of the Client Services office.  The CSGA also trains and supervises a team of student employees.  The major responsibility of this position is to ensure that their assigned Client Services office and ticket queue is running efficiently.  The successful candidate must stay up to date with the technology deployed at Manhattan College.  The successful candidate must also ensure that their team has the skill, tools, and resources to be successful.  The CSGA will communicate regularly with their counterparts in other offices and backup each other as needed.
  
  
• Video Specialist The primary role of this position is to work on editing, collaborating, and creating knowledge centered instructional videos to be used by those on campus. 
  
  

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. 
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. 
  
  
• Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  
  
  
   Please feel free to pass this on to anyone at Manhattan College that you think would be a good fit! 

ITS: New Student Employment and GA Opportunities!

  ITS is looking to fill the following 5 positions ASAP! 

• Graduate Assistant- South Campus Client Services The Client Services Graduate Assistant (CSGA) reports to the IT Support Specialist (ITSS).  The CSGA is responsible for managing the day to day workflow of the Client Services office.  The CSGA also trains and supervises a team of student employees.  The major responsibility of this position is to ensure that their assigned Client Services office and ticket queue is running efficiently.  The successful candidate must stay up to date with the technology deployed at Manhattan College.  The successful candidate must also ensure that their team has the skill, tools, and resources to be successful.  The CSGA will communicate regularly with their counterparts in other offices and backup each other as needed.
  
  
• Video Specialist The primary role of this position is to work on editing, collaborating, and creating knowledge centered instructional videos to be used by those on campus. 
  
  

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. 
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. 
  
  
• Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

ITS Priority Support for Aug 29th-Sept 16th

ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 29th - Friday, September 16, 2022.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Additionally, please take note of the following office limited support and closure times for our Client Services offices. We appreciate your understanding as during these times you might experience some delays in response time. 

RLC Office (South Campus) 

• Limited Staffing

• Monday: 7:30am - 1:30 pm, 2:30pm - 6:00 pm

• Tuesday: 12:00pm - 3:30pm

• Thursday:  7:30am - 1:30pm, 3:30pm - 6:00pm 

• Friday: 7:30am - 10:00am

• Physical Office CLOSED (No Walk Ins. Time for ticket resolution may be longer than normal.)

• Monday: 6:00pm - 7:00pm

• Tuesday: 12:00pm - 1:00pm, 6:00pm - 7:00pm

• Wednesday: 7:30am - 9:00am, 6:00pm - 7:00pm

• Friday: 7:30am - 8:00am

Jasper Office (North Campus)

• Limited staffing  

• Monday: 7:30am - 9:30am; 3:00 pm - 7:00pm

• Wednesday: 7:30am - 11:00am

• Thursday: 9:30 am - 11:0 am

• Friday: 3:00pm - 5:00 pm

• Physical Office CLOSED (No Walk Ins. Time for ticket resolution may be longer than normal.)

• Monday: 1:15pm - 3:00pm

• Tuesdays: 7:30am - 12:30pm

• Wednesdays: 3:15pm - 5:00pm 

• Thursdays: 7:30am - 9:30am, 1:15pm - 3:00pm 

These dates / times are subject to change and we will update the community with any changes as they happen. We apologize for any inconvenience.

ITS: New Student Employment and GA Opportunities!

 ITS is looking to fill the following 5 positions ASAP! 

• Graduate Assistant- South Campus Client Services The Client Services Graduate Assistant (CSGA) reports to the IT Support Specialist (ITSS).  The CSGA is responsible for managing the day to day workflow of the Client Services office.  The CSGA also trains and supervises a team of student employees.  The major responsibility of this position is to ensure that their assigned Client Services office and ticket queue is running efficiently.  The successful candidate must stay up to date with the technology deployed at Manhattan College.  The successful candidate must also ensure that their team has the skill, tools, and resources to be successful.  The CSGA will communicate regularly with their counterparts in other offices and backup each other as needed.
  
  
• Video Specialist The primary role of this position is to work on editing, collaborating, and creating knowledge centered instructional videos to be used by those on campus. 
  
  

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. 
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. 
  
  
• Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

Planned Outage: Banner/Oracle Maintenance - Complete

Dear Manhattan College Community,

The Oracle Migration is complete. Thank you everyone for your support in this effort.

Information Technology Services

Dear Manhattan College Community,

Information Technology Services will be migrating our Oracle environment from an "on premise" model (hosted in our datacenter) to the Oracle Cloud.

This will require that our Oracle environment be offline beginning on Friday, June 10th at 6:00pm - Sunday, June 12th until 10:00pm.  This includes Banner and any secondary software associated with Banner i.e., Self-Service.  Additionally, we will work diligently to limit the downtime especially for Banner Self-Service.

Also, starting on May 24, 2022, ITS will institute a freeze on any new banner releases or patches in order to keep the integrity of our Test system and Banner Production environments intact unless related to an emergency fix from Ellucian or a time-sensitive patch released by the government.

Thank you for your patience during this important migration.

Information Technology Services

Planned Outage - Banner & Self-Service Applications

Dear Colleagues,

Information Technology Services will be performing upgrades to the Banner administrative system.  This scheduled maintenance will require the server to be off line tonight (March 4) beginning at 9:00pm.  We expect this upgrade to take several hours.  Self-Service will be impacted for the duration of the upgrade.

Thank you for your patience during this short outage.

Information Technology Services

ITS Strongly Recommends Against Windows 11 Update

At this time, if you are currently using Windows 10, ITS strongly recommends AGAINST making the free upgrade to Windows 11. 

There are a series of bugs that are impacting system usability. Microsoft has changed the standard layouts of key system elements, like the start menu and taskbar, which has been reported to cause confusion. Some internet networking software from Intel and AMD isn’t working properly on Windows 11, resulting in significant internet slowdowns. 

ITS recommends: That you wait for Microsoft to patch these issues before upgrading on your device. We will update the community if this recommendation changes. 

For more information about bugs from Microsoft, click the following link: https://docs.microsoft.com/en-us/windows/release-health/status-windows-11-21h2

ITS: New Student Employment Opportunities

  ITS is hiring and looking to fill the following 3 student positions ASAP: 

• Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  For a more detailed description please check the Student Employment website for this listing.
  
  

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you!