Monday, August 31, 2020

Fall 2020 Flexible Learning Technology Training Sessions

ITS will be offering more training on the Flexible Learning technology that has been installed in the classrooms on campus beginning this week. These training’s will occur through the month of September. They are by appointment only.

  1. Tuesday Morning: Virtual Q&A Session from 8am-10am 

    1. This remote session will be hosted by a member of ITS. During the session you can sign up for 15 minutes at a time to meet with someone from the technology training team. You can expect to have classroom technology questions answered during the session. Sign up here.

  2. Thursday Evening: Virtual Q&A Session 5pm-7pm

    1. This remote session will be hosted by a member of ITS. During the session you can sign up for 15 minutes at a time to meet with someone from the technology training team. You can expect to have any classroom technology questions answered during the session. Sign up here.

  1. Wednesday Afternoon: Flexible Learning Classroom Demonstration MGL 202 3pm-4:30pm

    1. This in-person session offers a demonstration of how to use the technology that has been installed in the classrooms by a member of ITS. You can sign up for a session here

*If you have any scheduling issues (time slot unavailable, etc) or questions please e-mail directly for help* 

Padlet Service Restored

padlet logo
 A disruption in the Padlet service has been restored as of approximately 10AM today.  

If you are still experiencing an issue with the Padlet service or license, please logout and re-login.

 ITS Client Services will be providing priority support to classroom and network support requests from Monday, August 31 - Friday, September 11, 2020.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Friday, August 28, 2020

Summer Technology Upgrades to Support Teaching and Learning

This summer ITS has been working round the clock, like many others, to prepare the campus for the start of the Fall 2020 semester! Below are some things that ITS has accomplished during the summer of 2020:

  • Installations of  technology used for flexible learning. 

    • Classrooms around campus have been outfitted with an IPEVO Document Camera, Speakermic and, in some cases, a webcam. This will help to facilitate flexible learning in our classrooms on campus. 

    • Instructions for how to uses these devices has also been placed in all classrooms

    • We will continue to provide training and Q&A sessions on how to use the new technology in the classrooms. Be on the lookout for an announcement from ITS via the MC Announcements and our ITS blog, itsblog.manhattan.eduIPEVO Document Camerasmall webcamSpeakermic deivce

  • The implementation of “Remotely”

    • “Remotely” is a Remote Desktop Protocol (RDP) application. It allows you to remotely logon to  computers in the labs on campus and access their programs remotely. This will allow for remote students to participate in computer lab classes without having to be on campus. 

    • For instructions on how to access remotely please use this link

  • Computer Labs Updated For Covid Capacity

    • All computer labs on campus have been set up to reflect open computers as well as  computers that should not be used. Computers that should not be used will display a message of “Chair to remain vacant”.  The vacant stations are powering the aforementioned Remotely app.

      Window of computer lab with green stickers saying “face covering required on campus” and “please maintain 6 feet apart physical distancing”desktops with paper saying “chair to remain vacant”desktops with paper saying “chair to remain vacant”

  •  DLS 314 computer lab received an upgrade of new monitors and computers. 

  • HAY 100 received a brand new laser projector

  • Wifi Additions 

    • Campus wide tests were conducted of the Wifi and additional wifi was installed in needed rooms

ITS would like to wish everyone a happy and healthy start of their semester! 

Thursday, August 27, 2020

Students and Faculty can now access campus software Remotely

Access to campus computer labs and software is now available to students studying Remotely.  A new service of the same name has been implemented over the summer in response to restrictions presented by COVID-19.  
Windows applications stacked

To accommodate social distancing requirements, every other seat in campus classrooms and computer labs has been left vacant - reducing classroom capacity by at least half.  In computer labs with fixed seating, this meant that every other computer could not be used and would sit idle.  Seeing an opportunity, ITS worked to implement a solution that could use the computing power of the unused workstations to provide students studying remotely access to the same experience as those students sitting in the room.

To access campus computer labs Remotely, locate the following icon in Quicklinks or search for "Remotely":

Remotely Quicklinks Icon

The main page for Remotely contains a list of rooms available for remote access as well as instructions for accessing these resources.  All you need is a web browser!

Tuesday, August 25, 2020


 ITS Client Services will be providing priority support to classroom and network support requests from Monday, August 31 - Friday, September 11, 2020.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Monday, August 24, 2020

Flexible Learning Classroom Demo Video

If you were unable to attend the Flexible Classroom Learning Demo this summer then please check out this ITS created video reviewing the use of the new technology installed in the classrooms.

This video gives you a description of the technology that has been added to the classrooms as well as a brief demonstration of how to use them. Please note: as of 8/24 this video needs some minor editing final touches but can still be used as a resource to help prepare for the return of the classes. 

ITS encourages you to watch the video to familiarize yourself with the technology prior to the start of classes. 

ITS is still offering training for the week of 8/24 on Wednesday and Thursday and you can sign up here

COMPLETED: Moodle Scheduled Maintenance on Wednesday 8/26/2020 6:30AM-8:30AM

UPDATE: As of 6:55AM Wednesday 8/26/2020, the Moodle scheduled maintenance have been completed. Moodle is now AVAILABLE

Previous: The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 6:30AM on Wednesday 8/26/2020 to implement important system updates. We anticipate that the maintenance will be completed between 6:30AM - 8:30AM during which time the Moodle system will be UNAVAILABLE.

Wednesday, August 19, 2020

Horan Hall - Brief Network Outage - 8/20 2pm

 Physical Plant will be conducting a generator test in Horan Hall on Thursday, August 20th at approximately 2pm.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

This will not affect the rest of campus.

If you have any questions, please contact ITS at We apologize for this inconvenience.

Friday, August 14, 2020

Messages from Sent Unintentionally

 If you receive a message from Admin User these are legitimate emails that were unintentionally sent to the community.  A sample is shown below:

Image of sample email that reads: " Admin User (via <> 3:03 AM (8 hours ago) to me  Hi richard, A number of students in Google Summer Collaboration Challenge 2018 have not accessed the course recently."

The email is safe.

Wednesday, August 5, 2020

August 2020 Flexible Learning Classroom Demo: Sign Up Link Fixed!

ITS is aware that a link was broken in yesterdays announcement to sign up for the Flexible Learning Classroom Demo's. The link has been fixed and we encourage you to try and sign up again if you previously had an issue.

Tuesday, August 4, 2020

ITS Client Services Return to Campus Guidelines

With ITS Client Services returning to campus, we have implemented some procedures that will
strictly enforce social distancing in the offices.   In order to provide the safest environment possible
for Client Services team members and clients, we have implemented the following guidelines:

  • Walk-ins to any Client Services office are strictly prohibited.
  • We will continue to default to remote support whenever possible.
  • In person sessions will be limited to (PPE must be worn by all parties):
    • Appointments determined not to be solvable remotely
    • Event Setups
    • Classroom issues
    • Training Sessions that can not be provided remotely (ex: Classroom technology training)
  • In person appointments must be limited to 15 minutes to limit exposure
    • This means that personal device support may not always be feasible since the client is expected to stay with the device.
  • Office doors will be locked.  Clients with appointments will need to knock for entry at their specified appointment time.

Monday, August 3, 2020

August 2020 Flexible Learning Classroom Demo: UPDATES/Sign Up

In order to accommodate as many faculty as possible before the beginning of the semester, ITS has adjusted the number of faculty per session for the August 2020 Flexible Classroom Demo. Please review the below information for updates on the training: 

  1. We have expanded the number of participants in each training from 3 up to the maximum covid amount allowed in the classroom (between 14 and 17 depending on the room). If you were unable to sign up for a session previously because it was booked, you may want to go back and double check to see if your time slot is now available.

  2. With the increase of attendees, we will no longer have the opportunity to test the tech during the training. If you would like to test out the tech, other classrooms have been reserved for faculty to go to after their training to try it out on their own.

    1. This will not be supported by the members of IT present for the training. If faculty run into an issue while testing out their tech on their own, they will need to submit a ticket to ITS and they will get back to you as soon as possible. 

The training being offered in August will follow a workshop model with limited time for questions at the end of the demonstration. Any other questions can be followed up with after the training. 

The Dates:

  1. August 17th- August 20th (Monday to Thursday)

  2. August 24th, 26th, and 27th (Monday, Wednesday, and Thursday)

During the session you will be able to see a demonstration of the technologies that will be provided in the classrooms for flexible learning purposes as well as the opportunity and space to test it out on your own. These technologies include an IPEVO Document Camera and a Google speakermic. These sessions will be by appointment only on a first come, first serve basis, but the capacity has been increased to allow for more faculty to sign up at a time (14-17 people depending on the room). 

We are encouraging members of the community who use their own devices during teaching to bring them and test them out with the tech independently, after the training. A set of rooms have been reserved for faculty to use after their workshop. This allows you to see how the technology will work with your device before classes begin. Should you choose to bring your own device please make sure that you have downloaded the free software that accompanies the Document Camera: IPEVO Visualizer Software. We recommend that you select the Windows 7 and above download option. 

Sign Up For A Session

Please use this link to schedule your time. Please make sure to bring a mask. If you do not have one please let us know so we can provide one for you. If you have any conflicts or questions please reach out to

We look forward to meeting with you soon! 

COMPLETE: Planned Network Maintenance - Aug 5, 6am

COMPLETE: As of 6:45am, this planned maintenance is complete.

ITS will be testing our backup Internet Service Provider (ISP) connection Wednesday, August 5, 2020 from 6am-7:45am. This maintenance is to test our backup ISP connection after our major network upgrade that was completed from July 31, 2020 to August 1, 2020.

This planned network maintenance will cause brief network outages for both the wired and wireless networks throughout the campus. 

If you have any questions, please contact ITS at or at extension x-7973. We apologize for any inconvenience that this may cause.