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Showing posts with label known issues. Show all posts
Showing posts with label known issues. Show all posts
Tuesday, October 20, 2020
Turn It In Experiencing Issues
Currently the website, turnitin.com, is experiencing a power failure. This means that you may not be able to access or upload anything to the website.
Thursday, September 10, 2020
25live Virtual Event Location Error Workaround
ITS is aware of an issue that some people are encountering when trying to schedule virtual events in 25live. Collegenet has advised us that they are aware of this bug and to use 25live Pro to select “Virtual Event” as your location when scheduling.
Please reference this article on how to access 25live Pro.
Tuesday, August 1, 2017
Banner 9 Known Issues
Below find information about the Banner 9 known issues and solutions in the form of a Knowledge Base Article to date:
Cursor Issue
There is sometimes a defect with Banner 9 in which the cursor disappears from the text box while typing. The cursor intermittently loses focus while the user is entering data into any input field. When entering a character, the cursor disappears and the user must use the mouse to select the field and continue typing.
Link to TeamDynamix Knowledge Base Article: "Nothing Happens When I Click This Button"
In the meantime, if presented with this message, close ALL browser windows and start over. We apologize for any inconvenience cause by this workaround.
Banner 9 After-Update Support
An update to the Banner Forms interface was applied on Saturday 7/22. ITS will have extra support resources dedicated to "Banner 9" questions starting Monday 7/24. While the update only affects the user interface (UI) to Banner Forms, there are some minor navigation changes and enhancements - most notably "Application Navigator" which now allows you to search for forms rather than remembering the form name. No data is being changed as a result of the update and functional processes are expected to remain the same as "Banner 8".
Tuesday, August 1, 2017
Cursor Issue
There is sometimes a defect with Banner 9 in which the cursor disappears from the text box while typing. The cursor intermittently loses focus while the user is entering data into any input field. When entering a character, the cursor disappears and the user must use the mouse to select the field and continue typing.
Link to TeamDynamix Knowledge Base Article: Banner 9 - Cursor Issue
Fixing the File Association Problem in Windows
When attempting to print or open a .log or .lis file, the computer is unable to open that file.
When attempting to print or open a .log or .lis file, the computer is unable to open that file.
Link to TeamDynamix Knowledge Base Article: Banner 9 - Fixing the File Association Problem in Windows
Link to TeamDynamix Knowledge Base Article: Banner 9 - Fixing the File Association Problem in Windows
Fixing the File Association Problem in Mac OS X
When attempting to print or open a .log or .lis file, the computer is unable to open that file.
When attempting to print or open a .log or .lis file, the computer is unable to open that file.
Link to TeamDynamix Knowledge Base Article: Banner 9 - Fixing the File Association Problem in Max OS X
Known Issue: "Nothing Happens When I Click This Button"
A problem that may be encountered in Banner 9 will prevent you from receiving any feedback when interacting with the interface. If you get this issue, check around for pop-up blocking issues. An alert to allow pop ups from "banner-app12.manhattan.edu" should be showing on the screen. This domain is Banner Production, so it is safe and should be allowed to produce pop ups.
Banner 9 Known Issue - Service Invocation Failed
ITS is aware of an issue where you may be presented with the below error message. We are working to resolve this issue as rapidly as possible.
ITS is aware of an issue where you may be presented with the below error message. We are working to resolve this issue as rapidly as possible.
In the meantime, if presented with this message, close ALL browser windows and start over. We apologize for any inconvenience cause by this workaround.
An update to the Banner Forms interface was applied on Saturday 7/22. ITS will have extra support resources dedicated to "Banner 9" questions starting Monday 7/24. While the update only affects the user interface (UI) to Banner Forms, there are some minor navigation changes and enhancements - most notably "Application Navigator" which now allows you to search for forms rather than remembering the form name. No data is being changed as a result of the update and functional processes are expected to remain the same as "Banner 8".
Ellucian (Banner vendor) has also been made aware of the update and will have "functional" support personnel available to any offices with questions about Banner 9. Banner users are encouraged to make use of the Banner 9 documentation below as well as Ellucian support resources (in addition to ITS). In addition to attending the campus Workshop Sessions (above), some campus offices have already worked with Ellucian support to dive deeper into Banner 9 including taking advantage of new navigation shortcuts.
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