ITS CLIENT SERVICES - LIMITED SERVICE DURING FINALS WEEK

Wednesday, 12/15/21  Jasper and RLC Offices Closing at 4:00 pm.

Thursday, 12/16/21  RLC Office closing at 5:00 pm

Friday, 12/17/21  Due to low staffing, ITS Client Services will be closed; we will be handling emergency issues only.   

We apologize for the inconvenience.

As a reminder, tickets should be submitted to its@manhattan.edu.

Welcome Back! Spring Semester IT Services Announcements

Happy New Year! We would like to welcome everyone back to campus and trust everyone had a relaxing and restorative winter break.

ITS Winter Updates

Client Services and Operations had a very productive winter break by working hard to stay on top of all maintenance and support of technology for staff and students during the intersession. We are grateful for all the hard work they do year round! 

Training Request Reminder

ITS would like to take the time to remind you that you may utilize the Training Department as a resource by requesting trainings. If you would like to request a training you can do so by emailing its@manhattan.edu or requesting a training through the MC Service Catalog by selecting "IT Training Services" under categories. 

We hope you have a great semester and make sure to be on the lookout for helpful tips and tricks in our upcoming blog posts! 

ITS STARS Update:

A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community. A STAR has a combination of excellent interpersonal communication skills and technology knowledge. STARS show compassion when working with members of the community who are having technical difficulties. STARS have been going through ongoing training this Fall and upgrading their technical skills in order to offer even stronger support to the Manhattan College community. Managers are organizing training and a student management hierarchy with the continued goal of a 90% student run Client Services department in the upcoming Spring 2021 semester.

Reminders

Have a question? Check out our Knowledge Base first.

The ITS Service Catalog is a great resource!

The best way to get in touch with a Client Services representative is an email to its@manhattan.edu 
or a phone call to x7973 (718-862-7973) 

Email and voicemail for this line go to our ticketing system so we encourage you to leave a message.

Note: 

• The RLC and Jasper ITS offices are open but are closed for drop in's, appointments only. 
• If you have an appointment please remember to wear a mask or you will not be allowed to enter the office. 
• ITS representatives will still be going into to classrooms to respond to classroom issues. 

Please follow these instructions to update your personal email address:

How to Update Your Personal Email.

Remember that IT Services will never ask you for your password.

We encourage you all to please reset your computer password and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that we can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts. For more details about best practices for keeping your information secure at Manhattan College click this Cyber Safety link found on the ITS website.

Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.

Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.

In lieu of loaning certain cables and remotes, Client Services has installed commonly used VGA and Audio cables as well as projector remotes in all yet-to-be-renovated classrooms. Network cables will be provided to faculty upon request. Faculty requiring other specialty cables or adapters (such as Apple VGA adapters) should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.

The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.

Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.

Client Services currently has 2 convenient locations: Jasper Hall, Ground Floor, North Side & RLC 103C. Please stop by the location closest to you. As a reminder at this time the offices are only open by appointment. Please wear a mask once you have received confirmation of an appointment from a member of the ITS team. 

Client Services Hours of Operations can be found here.

Computer Lab Hours can be found here. Please note that ITS encourages you to use Remotely.

Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, clients are also able to contact the manufacturer directly to access hardware support and replacement.

Your feedback helps us improve our service and should be sent to: Tell ITS

Don't forget to add us to your Google+ circles +ITS.  Follow us on Twitter @MC_ITS and Instagram mc_ITS.

Check out our Manhattan College ITS Blog.

Thanks and wishing everyone a productive semester on behalf of the ITS team!

Welcome Back! Spring Semester IT Services Announcements

Happy New Year! We would like to welcome everyone back to campus and trust everyone had a relaxing and restorative winter break.

ITS Winter Updates

Client Services and Operations had a very productive winter break by working hard to stay on top of all maintenance and support of technology for staff and students during the intersession. We are grateful for all the hard work they do year round! 

ITS New Training Coordinator and Training Request Reminder

Susanne Leavey, a 2015 Graduate of Manhattan College, began in her new position of "IT Training Coordinator" on January 3rd, 2020. ITS would like to take the time to remind you that you may utilize the Training Department as a resource by requesting trainings. If you would like to request a training you can do so by emailing its@manhattan.edu or requesting a training through the MC Service Catalogue by selecting "IT Training Services" under categories. 

We hope you have a great semester and make sure to be on the lookout for helpful tips and tricks in our upcoming blog posts! 

ITS STARS Update:

A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community. A STAR has a combination of excellent interpersonal communication skills and technology knowledge. STARS show compassion when working with members of the community who are having technical difficulties. STARS have been going through ongoing training this Fall and upgrading their technical skills in order to offer even stronger support to the Manhattan College community. Managers are organizing training and a student management hierarchy with the continued goal of a 90% student run Client Services department in the upcoming Spring 2020 semester.

Reminders

Have a question? Check out our Knowledge Base first.

The ITS Service Catalogue is a great resource!

The best way to get in touch with a Client Services representative is an email to its@manhattan.edu 
or a phone call to x7973 (718-862-7973) 
Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message

Please follow these instructions to update your personal email address:

How to Update Your Personal Email.

Remember that IT Services will never ask you for your password.

We encourage you all to please reset your computer password and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that we can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts. For more details about best practices for keeping your information secure at Manhattan College click this Cyber Safety link found on the ITS website.

Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.

Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.

In lieu of loaning certain cables and remotes, Client Services has installed commonly used VGA and Audio cables as well as projector remotes in all yet-to-be-renovated classrooms. Network cables will be provided to faculty upon request. Faculty requiring other specialty cables or adapters (such as Apple VGA adapters) should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.

The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.

Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.

Client Services currently has 2 convenient locations: Jasper Hall, Ground Floor, North Side & RLC 103C. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.

Client Services Hours of Operations can be found here.

Computer Lab Hours can be found here.

Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, clients are also able to contact the manufacturer directly to access hardware support and replacement.

Your feedback helps us improve our service and should be sent to: Tell ITS

Don't forget to add us to your Google+ circles +ITS.  Follow us on Twitter @MC_ITS and Instagram mc_ITS.

Check out our Manhattan College ITS Blog.

Thanks and wishing everyone a productive semester on behalf of the ITS team!

Project to Standardize Crestron Control Units Enabling Backlight etc

We are ramping up a project to standardize the Crestron Control Units in our latest generation classrooms.  The updated layout will include:

• Standard button layout across classrooms
• Engraved Button Labels
• Backlit Button Labels
• Volume bars will light up when raising volume and turn off when lowering.

These changes will improve the client experience by making everything clear to see including actual volume level.

See before and after pictures below:

Before

After

Welcome Back!

We would like to welcome everybody back to campus and trust everyone had a relaxing and peaceful winter break.

ITS Updates

Client Services and Operations would like to share some of our updates and accomplishments as we strive to be a strategic partner and provide  exceptional customer service  to the entire Manhattan College Community:

Audio Visual Technology Enhancements have been made in the following classroom. Crestron Control Units, which are the most up to date and easy to use podium set ups for classrooms, has been installed in the following area:

Crestron Control Unit

•  Miguel Hall Room 312 has been upgraded to the latest Generation Crestron Control Unit

Infrared Repeaters Project

Client Services and Operations wants to provide an update about another project which will provide an improved user experience for faculty and staff in our classrooms and meeting spaces:  

Infrared Repeaters have been installed in every room with an Airplay device setup. This device will make it much easier to reset Airplay devices.  We will have quicker turn around time when troubleshooting Airplay issues.

ITS STARS Update:

A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community.  A STAR has a combination of excellent interpersonal communication skills and technology knowledge.  STARS show compassion when working with members of the community who are having technical difficulties.  STARS will be going through ongoing training this Spring and  upgrading their technical skills in order to offer even stronger support to the Manhattan College community.

Reminders

____________________________________________________________________

Have a question?  Check out our Knowledge Base first.

The best way to get in touch with a Client Services representative is an email to its@manhattan.edu or a phone call to x7973 (718-862-7973). Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message.

Remember that we will never ask you for your password. We encourage you all to please reset your computer and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that they can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts.

Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.

Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.  Adjunct Professors may request equipment for the whole semester.  Equipment must be returned at the end of the semester.

In lieu of loaning certain cables and remotes, Client Services has installed commonly used VGA and Audio cables as well as projector remotes in all yet-to-be-renovated classrooms. Network cables will be provided to faculty upon request. Faculty requiring other specialty cables or adapters (such as Apple VGA adapters) should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.

The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.

Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.  

Client Services currently has 3 convenient locations: Jasper Basement, O'Malley Library Circulation Desk & RLC 103C. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.

Client Services Hours of Operations can be found here.

Computer Lab Hours can be found here.

Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, users are also able to contact the manufacturer directly to access hardware support and replacement.

Your feedback helps us improve our service and should be sent to: manhattan.edu/tellits

Don't forget to add us to your Google+ circles +ITS and follow us on Twitter @MC_ITS

Check out our ITS Blog

Do you think wifi is down in your department? Check out our Known Issues page

Thank you for your attention and enjoy the Spring semester!