Monday, March 24, 2014

Gmail Account Hacks and Checking Account Activity

"Last account activity", a very useful feature of Google mail, shows you information about recent activity with your account. This information is extremely useful for detecting or verifying unauthorized access to your email account. Critical information about each time you account was accessed, including time and IP address, is available with "last account activity".

Click here for detailed instructions on accessing and using the information made available by "last account activity".

Remember, Manhattan College ITS will never ask for your password or other personal information via email. Messages requesting such information are fraudulent and should be deleted.  If you detect suspicious activity in your email account you should change your password immediately at  We recommend changing your password periodically to prevent fraudulent activity.

Sunday, March 23, 2014

East Hill and Horan WIFI Improvements

Installation work is wrapping up after a week long sprint to improve WIFI coverage in East Hill and Horan Residence Halls.

Upon returning from Spring Break, students in East Hill and Horan will be greeted by improvements made to the buildings' WIFI infrastructure.  Installation work will be wrapping up mid-day Sunday after a week-long sprint to make improvements while students were away.  WIFI coverage was effectively doubled by a mix a new WIFI access point installations and optimized locations.

Additional deployments were installed top-down in both buildings.  Returning students on higher floors (11,10,9,8...) will notice newly installed devices in many more locations, while students on lower floors (2,3,4,5...) will see in-progress wiring awaiting access point installation.  Remaining locations will be completed throughout the coming days.

What's this?

Installations on lower floors that are not 100% complete may show ceiling mounted boxes like these where an access point will be installed.  Other locations may be awaiting installation of these boxes later this week.  Rest assured, our plans include upgrades to ALL FLOORS. Installations will resume on Monday, but will be deployed slower to ensure minimal disruption to students living on these floors.

If you are experiencing WIFI issues upon your return, please let us know.  We are working to bring new access points online while reconfiguring (or in some cases, removing) old ones.  Expect improvements upon your your return as well as throughout the week......

Wednesday, March 19, 2014

Tell ITS

#TellITS - We would like to express our gratitude to the Manhattan College community for continuing to reach out to us for tech support as well as provide us with feedback on our services. The 'Tell ITS' icon found on public computers across campus is a convenient way to communicate with us and help us identify technology-related issues.

Please continue to reach out to us via the TellITS form ( You may also report issues to or 718-862-7973. The faster we know about an issue, the faster we can resolve it. We need your continued support in helping us identify issues and get them resolved as quickly and efficiently as possible.

Monday, March 17, 2014

Google Apps Outage Affecting Hangouts, Sheets, & Talk

There is currently a Google Apps outage affecting Hangouts, Sheets, and Talk.  It seems to be sporadic.  If you are experiencing the issue, know that google is working to resolve it.  You can check here for updates:

Spring Break Limited Coverage

Please note that during the week of March 17 - 21 2014 is Spring Break.  During this time we will have very limited coverage of the Client Services offices.  Hours of Operation will be Monday to Friday 9AM - 4:30PM.  During these times please expect that response times will be slower than normal.

Network Maintenance - Sunday 3/16 - COMPLETE

Network maintenance scheduled for Sunday evening has been completed.  Users experiencing issues connecting to network resources should contact the Client Services office by calling x7973 or emailing

The network maintenance was needed to address a number of wiring issues - the same as the issue that affected Overlook earlier in the week.  During the upgrade, wiring was updated along with the relocation of some important network equipment.  The upgrade is expected to yield a more reliable network connection among "main campus" buildings and lay the groundwork for future upgrades with less required downtime.

Friday, March 14, 2014

Network Maintenance - Sunday 3/16 6:00-11:00PM

ITS will be performing network maintenance on Sunday evening 3/16 from 6:00 - 11:00PM to implement a permanent fix for the issue that affected Overlook earlier this week. 

Affected locations:

  • All Residence Halls
    • Horan
    • East Hill
    • Jasper
    • Chrysostom
    • Overlook
  • All Main Campus Academic Buildings
    • De La Salle
    • Memorial
    • Miguel
    • Hayden
    • Thomas
    • Draddy
    • Alumni
    • Smith
JasperNet services (from off-campus) will NOT be affected during this maintenance.

East Hill and Horan WIFI Update

WIFI Network upgrades in Horan and East Hill residence halls will take place over Spring Break.  As a result, WIFI access in these 2 buildings will be UNAVAILABLE from Sunday 3/16 - Saturday 3/22.  ITS will be installing additional equipment to enhance existing coverage to provide better service to all residence rooms.

Please be on the lookout for a detailed update from ITS upon your return to campus on 3/24.  Have a safe and enjoyable Spring Break!!

Thursday, March 13, 2014

Phishing Scam

It has been brought to our attention that there is another phishing scam circulating.  In the email there is a link where they ask you to click on to update your information.  Please delete this email and disregard.  If you accidentally clicked on the link, please change your password immediately.  If you require assistance in changing your password, please contact Client Services at x7973 or
Thank you for your attention.

Tuesday, March 11, 2014

Overlook Network Restored

Network service to Overlook has been restored.

A temporary solution has been implemented to restore network service to Overlook Manor resident hall.  ITS will continue to monitor the situation.  A permanent solution will be scheduled for installation during Spring Break.

Overlook Network is Down

ITS is currently troubleshooting a network issue affecting Overlook.

All internet and network services are currently off line.

Technicians are on site.

We apologize for any inconvenience.

Manhattan College ITS.

Thursday, March 6, 2014

Google Calendar Group Invites

Inviting a group to an event in your Google Calendar is the easiest and most efficient way to invite substantial numbers of people at one time. Using Google groups, you can invite up to 10,000 attendees for one-time events and 5,000 attendees for recurring events. This new feature eliminates the hassle of adding a large number of guests to calendar events one by one.

Click here for more information on using this new feature.

Need help creating a group? Click here for step-by-step instructions.