Faculty Workload Submission and Approval Support Session Signup

ITS is offering a Faculty Workload submission and approval support sessions beginning today at 12pm and lasting through Friday. Faculty members can sign up for a support session here. 

The support session will ask the faculty member or chairperson to share their screen and a member of ITS will walk them through the process of submitting or approving a form. 

If you are unable to attend any of these times please contact sleavey01@manhattan.edu. 

Classroom Technology Survey

Please take a few minutes to provide feedback on the latest generation Renovated Classroom.  We will use this feedback when planning for future renovations.
Click here for the survey.

New Faculty Laptop Initiative (FLI) Process Using the Banner Workflow System

In our continued efforts to optimize processes, we have created a new process for the Faculty Laptop Initiative (FLI) using the Banner Workflow system.

Banner Workflow is a tool that has enabled us to automate and make electronic processes that in the past were more paper intensive.  If you have a process that you would like to try to automate, please reach out to ITS via its@manhattan.edu to schedule a meeting with an ITS Banner Workflow consultant.

The new FLI process has two parts.  The first part lives in Banner Workflow via Self-Service.  This is where the Dean sets eligibility, the Faculty make their selections, and the Dean approves selections. Deans and Faculty will be able to track progress via Self-Service as well.

The second part lives in our TeamDynamix ticketing system.  Here, the Faculty member will be able to track progress from order, through preparation, to delivery.

As you can see, the new process is much more transparent and informative.  If you are an eligible Faculty member, keep an eye on your email.  The system will send an automated email indicating that you are eligible with a link to the request form.

For more information about the FLI, click here.

Computer Lab Software Request Deadline for Spring 2015 is November 14, 2014

If you would like to upgrade a software already installed in the computer labs or if you would like to install a new software in the computer labs on campus, please fill out the Jaspernet Request form and Fax to x8024 Attn Operations Team or email to its@manhattan.edu. The Jaspernet Software Request form can be downloaded here. Note that fully completed and signed forms are required for any change to the labs, even for free software. All software media and licenses are also required by the due date.

Requests should be submitted by November 14, 2014.  Software for forms submitted after the deadline may not be installed in the labs for the Spring 2015 semester. This is because we need time to install, test and deploy the software before classes start.

Welcome Back

New Updates:
New desktops have been installed in the library, RLC 105, and MGL 110 computer labs
MGL 305 has undergone renovations

Reminders:

The best way to get in touch with a Client Services representative is an email to its@manhattan.edu or a phone call to x7973 (718-862-7973). Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message.

Remember that we will never ask you for your password. We encourage you all to please reset your computer password to jasper prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that they can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts.

Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.

Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.

In lieu of loaning certain cables and remotes, Client Services has installed commonly used VGA and Audio cables as well as projector remotes in all yet-to-be-renovated classrooms. Network cables will be provided to faculty upon request. Faculty requiring other specialty cables or adapters (such as Apple VGA adapters) should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.

The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers can not be dropped off for service. No personal items should ever be left in any of the Client Services offices.

Please remember to plan event setups in advance. We work with limited resources so we can not always complete last minute requests.

Client Services currently has 3 convenient locations: Jasper Basement, LIB 502, & RLC 103. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.

Client Services Hours of Operations can be found here.

Computer Lab Hours can be found here.

Campus-owned computers are purchased with premium hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, users are also able to contact the manufacturer directly to access hardware support and replacement.

Your feedback helps us improve our service and should be sent to http://manhattan.edu/tellits


Don't forget to add us to your Google+ circles +ITS and follow us on Twitter @MC_ITS

Check out our Blog: http://itsblog.manhattan.edu/

Check out our known issues page: http://itsblog.manhattan.edu/p/known-issues.html

Thank you for your attention.

Smart Classroom Technology Training

Attention: Faculty Members

Do you find yourself requesting assistance with Smart Classroom technology on numerous occasions throughout the semester? Perhaps you would like to become more familiar with a specific device (projector, speakers, ThinClient, podium control panel, etc.) in preparation for a media-intensive semester. Join us in DLS 304 from 2pm to 3pm on 1/16, 1/23 and 1/30 for a brief demonstration of the various features in our Smart Classrooms and a Q&A session to help ease your classroom technology concerns.

Reminder Tech Lunch October 21st 12-1PM Cafe 1853

Have a technology question that you have been wanting to ask ITS?

 Have a question about Moodle or Gmail?

Members of ITS will be available in Cafe 1853 from 12:00PM - 1:00PM on October 21st to answer questions that you may have about the following topics.

Topics:

Moodle

Google Apps

Technology Support

Instructional Technology

Systems

Network

Security

Reminder Tech Lunch October 11th 12-1PM Cafe 1853

Have a technology question that you have been wanting to ask ITS?

 Have a question about Moodle or Gmail?

Members of ITS will be available in Cafe 1853 from 12:00PM - 1:00PM on October 11th to answer questions that you may have about the following topics.

Topics:

Moodle

Google Apps

Technology Support

Instructional Technology

Systems

Network

Security

Rodriguez Room Volume Mixer Now User Accessible

In an effort to improve the technology in the Rodriguez Room, Client Services has installed the Sound Mixer in the closet to the left of the DVD/VCR.  Users can now control the audio level for both the Laptop and DVD/VCR input.  Signage has been placed at the podium and at the DVD/VCR indicating where the audio controls can be found.  Note that the mixer must be turned on and only the dials labelled will control sound for the indicated device.  See pictures below for more information:

Reminder Tech Lunch October 3rd 12-1PM Cafe 1853

Have a technology question that you have been wanting to ask ITS?

 Have a question about Moodle or Gmail?

Members of ITS will be available in Cafe 1853 from 12:00PM - 1:00PM on October 3rd to answer questions that you may have about the following topics.

Topics:

Moodle

Google Apps

Technology Support

Instructional Technology

Systems

Network

Security

October Tech Lunches

Have a technology question that you have been wanting to ask ITS?

 Have a question about Moodle or Gmail?

Members of ITS will be available from 12:00PM - 1:00PM on the dates below to answer questions that you may have about the following topics on the following dates.

Topics:

Moodle

Google Apps

Technology Support

Instructional Technology

Systems

Network

Security

We will be in Cafe 1853 on the following dates between 12:00PM and 1:00PM.  Please drop in at your leisure.

October 3, 11, 15, 21, 30

Smart Classroom Training

Six more classrooms were renovated this summer. We took this opportunity to upgrade the control units which includes a new user interface.
We will be hosting training in August to show you how the new interface works.  During this training we will also offer refreshers on use of the old Smart Classroom technology as well as refreshers on use of technology in Classrooms that have not yet been renovated.  These sessions are by appointment only.  If you are interested in taking advantage of these sessions, please sign up here.

This is the list of classrooms that were renovated this summer:

DLS 307

DLS 312

MGL 307

MGL 312

HAY 201

HAY 202

Spring 2013 Technology Showcase Survey

Whether or not you attended the Technology Showcase this year, we would really appreciate your feedback.  We will be planning future Showcases and want to make them as valuable an experience as possible to you.  Please take a few minutes to take this brief survey.  Click here for the survey.

Tech Showcase Website

To plan your agenda for the Tech Showcase, check out the website here.

Technology Showcase Thursday April 25th 11AM - 5PM Dante's Den

Don't forget to check out the Second Annual Technology Showcase. 

New Finance Lab in DLS

There have been a lot of renovations going on around campus.  One of the greatest achievements is the creation of a Finance Lab for the School of Business in DLS 210.  Many of the features of this lab were designed to mimic the professional instruments future alums will see in the financial industry.  The lab is outfitted with a full sized real-time stock ticker, two large flat panels TV's with scrolling financial data, and HP 8200 series desktops with 22" dual monitors.  The desktops are equipped with Morningstar Direct, financial software that allows students to access industry-standard market data and analytics tools.  ITS is proud to have been a part of this project.

Dr. Topyan lecturing in the newly renovated Finance Lab.  The lab includes a real-time stock ticker!

Professor Chia-Jane Wang had this to say about the new renovation:
"I'm happy to be able to teach in this state-of-the-art finance lab. The LED stock ticker screen, real-time stock quotes and headline news altogether create a dynamic and exciting atmosphere for our students to learn finance. Also, the lab is equipped with Morningstar Direct, which contains global data for stocks, ETF, mutual funds and hedge funds and enable students to build analytical skills using the data and test concepts learned in the classroom."

One of the dual monitors is set vertically for easy viewing of the lab's financial software.

The lab includes two large flat panels that display real-time market data and financial news networks.

Banner Self-Service: Photo ID Class Roster Updated

ITS has recently worked with the ID Office to enable the display of all current ID photos within Banner Self-Service Faculty & Advisors. In addition to the standard "Detail Class List" and "Summary Class List", ITS has added a link for "Photo ID Class Roster", which will display your class list and include the photo ID of each student in the class, if an image is available.

To access the "Photo ID Class Roster":

• Log in to Banner Self-Service.
• Click on "Faculty Services."
• Click on "Photo ID Class Roster."
• Choose the term (e.g., "Spring 2013").
• Choose the course for which you would like to see the class roster.

Let us know if you have any questions!

Airplay Pilot

Starting in Spring 2013 ITS has deployed AirPlay devices in select rooms on campus. AirPlay is a technology which allows you to establish a wireless connection between an AirPlay enabled device and a projector.

Rooms that have AirPlay devices installed:

• DLS 205
• DLS 207
• DLS 208
• DLS 303
• DLS 304
• MGL 109
• MGL 111
• MGL 201
• MGL 202
• MGL 207
• MGL 214

Devices currently supported by AirPlay:

• iPad 2 or later
• iPad mini
• iPhone 4S
• iPhone 5
• iPod touch (5th generation)
• iMac (Mid 2011 or newer) with Mountain Lion
• Mac mini (Mid 2011 or newer) with Mountain Lion
• MacBook Air (Mid 2011 or newer) with Mountain Lion
• MacBook Pro (Early 2011 or newer) with Mountain Lion.

As always please make sure that your devices have the most up to date software for the best experience.

Please take a look at our Airplay Manual for information on how to use Airplay.

If you have any questions about using Airplay or would like to meet with a Client Services representative for a tutorial, please email its@manhattan.edu

If there is a room on campus, that does not currently have an Airplay and you would like to get an Airplay installed, please let us know its@manhattan.edu

Welcome Back Spring 2013

To: The Manhattan College Community
From: Client Services
Re: Welcome back

---

We'd like to take a minute to welcome everyone back for a new semester.  Please take a minute to read through the following Reminders and Updates:

New Updates:

The following rooms have been renovated over intersession and now include a podium, speakers, and Thin Client computer: 

• HAY 208
• HAY 209
• HAY 210
• LEO 241
• LEO 323
• MGL 109
• MGL 111

We are starting an AirPlay Pilot allowing you to wirelessly connect to a projector using the AirPlay standard with select devices.  More information to come.  Rooms that are part of the pilot are:

• DLS 205
• DLS 207
• DLS 208
• DLS 303
• DLS 304
• MGL 109
• MGL 111
• MGL 201
• MGL 202
• MGL 207
• MGL 214

In lieu of loaning certain cables and remotes, Client Services has installed commonly used VGA and Audio cables as well as projector remotes in all yet-to-be-renovated classrooms.   Network cables will be provided to faculty upon request.   Faculty requiring other specialty cables or adapters (such as Apple VGA adapters) should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services. 

Reminders:

1. The best way to get in touch with a Client Services representative is an email to its@manhattan.edu or a phone call to x7973 (718-862-7973).  Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message.
2. If you wish to check on the progress of your ticket, you can do so via https://clientservices.manhattan.edu/otrs/customer.pl
3. Remember that we will never ask you for your password.  We encourage you all to please reset your computer password to a temporary password prior to dropping it off at Client Services.  If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that they can assist you in changing your password when working with us.  Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to it’s original state.  This is necessary in order to safeguard your password.  Remember that you should never give your password out to anyone under any circumstances.  Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts.
4. Client Services can NOT lend out equipment to students.  If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf.  Note that the Manhattan College employee is responsible for that equipment.
5. Client Services can provide short-term loaner equipment such as laptops and projectors by reservation.  Note that if equipment is needed long term, it should be purchased via your department. 
6. The Client Services office does not work on personal computers.  We will train employees and students and instruct them on how to fix their computers, but personal computers can not be dropped off for service.  No personal items should ever be left in any of the Client Services offices.
7. Please remember to plan event setups in advance.  We work with limited resources so we can not always complete last minute requests.
8. Client Services currently has 4 convenient locations: DLS 311, Jasper Basement, LIB 410A, & RLC 103.  Please stop by the location closest to you.  We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.
9. Client Services Hours of Operations can be found here.
10. Computer Lab Hours can be found here.
11. Campus-owned computers are purchased with premium hardware support provided by the manufacturer.  ITS will diagnose and determine whether manufacturer hardware support is needed.  For the fastest service, users are also able to contact the manufacturer directly to access hardware support and replacement.
12. Your feedback helps us improve our service and should be sent to itsuggestion-box@manhattan.edu
13. Don't forget to add us to your Google+ circles +ITS and follow us on Twitter @MC_ITS
14. Check out our Blog: http://itsblog.manhattan.edu/
15. Check out our known issues page: http://itsblog.manhattan.edu/p/known-issues.html

Thank you for your attention.

VGA Cables and Remotes installed in Classrooms

We have completed installing remotes and VGA cables in all classes that have not yet been renovated.

We ask that these cables and remotes NOT be removed.

If you discover any missing remotes or cables, please notify Client Services at its@manhattan.edu.  If you require a VGA cable, please contact Client Services at its@manhattan.edu