Limited Service in the RLC 103C ITS Office 3/1/21 - 3/10/21

The RLC 103C ITS Office will have extremely limited service from March 1, 2021 - March 10, 2021. Our response time during this time period will be longer than usual. On Tuesday, March 2nd and March 9th the RLC 103C office will be closed. Sorry for the inconvenience.

If you require assistance, please send an email to its@manhattan.edu or call; x7973.

COMPLETE: Campus-Wide Network Maintenance 2/27 at 6am

UPDATE: As of 645am, this maintenance has been completed successfully. Banner and all network services should be back online.

_____________________________________________________________________________________

ITS will be conducting campus-wide network maintenance on Saturday, February 27, 2021 from 6am-7am.

In order to replace some faulty equipment, ITS will be conducting maintenance that will cause campus-wide network outages for both wired and wireless. Campus services, such as Banner, will also be affected during this maintenance period. You may notice Internet and services dropping a few times during the maintenance; this is expected.

If you have any questions or concerns, please contact ITS at its@manhattan.edu or by calling 718-862-7973.

mancol.edu Email Alias Termination

 On March 1st, 2021, Manhattan College will terminate @mancol.edu email aliases. The domain manhattan.edu has been Manhattan College’s primary domain since 1996 and the domain mancol.edu has been legacy since that time.

The majority of our community does not use @mancol.edu. During December all users sending email with their @mancol.edu email alias or receiving email with their @mancol.edu email alias were notified of this termination.

Update any mailing list subscriptions, professional online accounts, etc. to use your @manhattan.edu email address and use your @manhattan.edu email address to send email.

If you have any questions or concerns please contact ITS at its@manhattan.edu.

What is Ransomware & How Can You Protect Yourself From It?

Ransomware is a class of malware that prevents you from accessing your systems or data and demands a sum of money to be paid in return for the decryption key. This has resulted in billions of dollars in losses with over 2 million incidents reported in 2019. These kinds of cyberattacks are getting more complex and are holding organizations hostage until they pay millions in ransom. Ransomware attacks have a new target every 14 seconds and have the ability to shutdown digital operations, steal information, and exploit businesses, essential services, and individuals. 


Below are precautions to protect you against the threat of ransomware:

• Update software and operating systems. Outdated applications and operating systems are the target of most attacks.
  
  
• Never click on links or open attachments in unsolicited emails.
  
  
• Backup data on a regular basis. Keep it on a separate device and store it offline.
  
  
• Restrict permissions to install and run software applications.
  
  
• Enable strong spam filters to prevent phishing emails from reaching you and authenticate inbound email to prevent email spoofing.
  
  
• Scan all incoming and outgoing emails to detect threats.
  
  
• Configure firewalls to block access to known malicious IP addresses.

For more information on Ransomware and how to defend against it please check out these articles: 

• Ransomeware explained: How it works and how to remove it
• Ransomeware Guidance and Resources 

Limited Service in the Jasper ITS Office 2/22/21 - 3/5/21

The Jasper ITS Office will have extremely limited service February 22, 2021 - March 5, 2021.  Our response times during this time frame will be longer than usual.  Sorry for the inconvenience. 

If you require assistance, please send an email to its@manhattan.edu or call; x7973.

POSTPONED - Lee/Horan Hall - Brief Network Outage - 2/16 at 10am

UPDATE: Physical Plant has postponed this generator test until later this month. We do not have a new date and time as to when this generator test will be conducted. We will update this blog post once we do.

_____________________________________________________________________________________________________

Physical Plant will be conducting a generator test in Lee Hall and Horan Hall on Tuesday, February 16, 2021. The generator test will commence in Horan Hall first at 10am, followed by Lee Hall at 11am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Lee and Horan Halls will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Faculty Workload Submission and Approval Support Session Signup

ITS is offering a Faculty Workload submission and approval support sessions beginning today at 12pm and lasting through Friday. Faculty members can sign up for a support session here. 

The support session will ask the faculty member or chairperson to share their screen and a member of ITS will walk them through the process of submitting or approving a form. 

If you are unable to attend any of these times please contact sleavey01@manhattan.edu. 

Google Meet Participant Limit is 250

ITS has become aware that members of the community are under the impression that there is a new Google Meet participant limit of 100 participants.  We pay for an Enterprise license for employees that entitles us to 250 participants.  You can see the details at this Google Meet Feature page.

There was one meeting last week that had a glitch where participants were unable to join and got a message referencing a 100 participant cap.  ITS is working with Google to investigate this one incident.  

As always, if you have any issues or questions with regard to technology, please reach out to its@manhattan.edu or dial 718-862-7973.

Tell ITS!

#TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

You can use the Feedback option to let us know how you think we're doing.  

• Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that info more widespread! Your input and ideas are important to us and could be beneficial to all of Manhattan College! 
  
  
• Have a good experience? Let us know! 
  
  
• Have a bad experience?  Let us know what went wrong so we can correct it for the future.  
  
  
• Have an idea to improve tech at the college?  We want to know about it.  
  
  
• Make sure to give us your name so we can give you credit if the idea is implemented.
  
  

If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

Google Meet- New Custom Background Feature!

In Google Meet, you now have the option to upload a custom picture for your background! For direction on this feature, please use this link. 

If you are not seeing this feature yet, make sure to check daily as it could take up to 14 business days to appear.