Mac Users Take Note Take Immediate Action to Plug Security Hole

Update 2:52PM Thursday November 29, 2017:
Apple has released an update that fixes this vulnerability.  Please update your Mac ASAP.
Here is the information regarding the update.


A security hole was recently discovered in the latest version of Mac OS X High Sierra which allows for anyone to access your computer without a password.  We have provided a link to a USA Today article below, but there are many articles on the web reporting this issue.  While Apple is working on a fix via update, you should take immediate action to fix the issue by following the instructions here.  Basically, all you need to do is set a Root User password so please navigate to those instructions in the aforementioned link.  If you need further assistance, please contact its@manhattan.edu.

USA Today Article

Banner 9 Known Issues

Below find information about the Banner 9 known issues and solutions in the form of a Knowledge Base Article to date:

Tuesday, August 1, 2017

Cursor Issue
There is sometimes a defect with Banner 9 in which the cursor disappears from the text box while typing. The cursor intermittently loses focus while the user is entering data into any input field. When entering a character, the cursor disappears and the user must use the mouse to select the field and continue typing.

Link to TeamDynamix Knowledge Base Article:  Banner 9 - Cursor Issue

Fixing the File Association Problem in Windows
When attempting to print or open a .log or .lis file, the computer is unable to open that file.

Link to TeamDynamix Knowledge Base Article:  Banner 9 - Fixing the File Association Problem in Windows

Fixing the File Association Problem in Mac OS X
When attempting to print or open a .log or .lis file, the computer is unable to open that file.

Link to TeamDynamix Knowledge Base Article: Banner 9 - Fixing the File Association Problem in Max OS X

Known Issue: "Nothing Happens When I Click This Button"

A problem that may be encountered in Banner 9 will prevent you from receiving any feedback when interacting with the interface. If you get this issue, check around for pop-up blocking issues. An alert to allow pop ups from "banner-app12.manhattan.edu" should be showing on the screen. This domain is Banner Production, so it is safe and should be allowed to produce pop ups.

Link to TeamDynamix Knowledge Base Article:  "Nothing Happens When I Click This Button"

Banner 9 Known Issue - Service Invocation Failed
ITS is aware of an issue where you may be presented with the below error message.  We are working to resolve this issue as rapidly as possible.

In the meantime, if presented with this message, close ALL browser windows and start over.  We apologize for any inconvenience cause by this workaround.

Banner 9 After-Update Support
An update to the Banner Forms interface was applied on Saturday 7/22.  ITS will have extra support resources dedicated to "Banner 9" questions starting Monday 7/24. While the update only affects the user interface (UI) to Banner Forms, there are some minor navigation changes and enhancements - most notably "Application Navigator" which now allows you to search for forms rather than remembering the form name. No data is being changed as a result of the update and functional processes are expected to remain the same as "Banner 8".

Ellucian (Banner vendor) has also been made aware of the update and will have "functional" support personnel available to any offices with questions about Banner 9. Banner users are encouraged to make use of the Banner 9 documentation below as well as Ellucian support resources (in addition to ITS). In addition to attending the campus Workshop Sessions (above), some campus offices have already worked with Ellucian support to dive deeper into Banner 9 including taking advantage of new navigation shortcuts.

Ellucian Hub (Contact Ellucian Support)

Banner 9 Priority Support (Contact ITS)

Banner 9 Getting Started Guide (PDF)

Banner 9 Navigation Guide (Tutorial)

Banner 9 - Fixing the File Association Problem in Mac OS X

Issue

In Banner 9, when attempting to print or open a .log or .lis file, the computer is unable to open that file.

Cause

This is because the .lis and .log  files do not have a program associated with it. This requires the user to manually select the program to associate that file with.

Environment

Mac OS X

Resolution

1. Click on the file in the Finder.
2. Choose File→Get Info (Command+I). Alternatively, you can also right-click on the file and select Get Info.
3. In the Info window, click the gray triangle to disclose the Open With pane.
4. From the pop-up menu, choose an application such as TextEdit or Microsoft Word to open .log or .lis files.
   
5. (Optional) If you click the Change All button at the bottom of the Open With pane, you make the selected program the new default application for all files of that kind.
   Notice the handy alert that appears when you click the Change All button and how nicely it explains what will happen if you click Continue.

* In Microsoft Word, if the output looks incorrectly formatted, you can switch the page orientation to landscape mode and change the size of the font.

Link for more support: OS X El Capitan: Choose an app to open a file

Link to TeamDynamix KBA Banner 9 - Fixing the File Association Problem in Max OS X