Tuesday, September 29, 2015

Network Maintenance Thursday 5:00AM-6:00AM

ITS will be performing network maintenance Thursday 10/1/2015 to implement the first phase of an upgrade to increase the amount of bandwidth available to campus users.  Network access to off-campus services will be inaccessible for a brief period sometime between 5:00AM-6:00AM.  After the maintenance, users should expect to experience faster access to off-campus services.  A second phase of this upgrade is planned for later in October.

UPDATE 6:00AM:  Maintenance completed with no interruption of service.

Brief Internet Outage Thursday Oct 1st 5am-6am

ITS will be installing new network routing hardware at our internet connection in order to make the Jaspernet faster and more stable.

We expect several sporadic outages between the hours of 5am and 6am as we move new hardware into place and perform system tests.

Thank you for your patience as we work to make Jaspernet better for everyone.

Monday, September 28, 2015

Identified Issue: Email Notifications from Some Campus Services Not Being Received

ITS has identified an issue where email messages from campus systems such as Moodle, 25Live, and others are not being forwarded to their intended recipients.  ITS has opened a support ticket with Google (Gmail) and has taken steps to update email configurations to mitigate the issue.  To date, these steps have not resolved the issue and we continue to work with Google and others to implement a solution that allows all campus systems to reliably send email messages.

If you are experiencing similar issues with JasperNet services not listed above, please inform ITS by emailing its@manhattan.edu

Despite email notifications not being received, all systems are functioning normally.  Until this issue is resolved, it is recommended that users connect to the affected systems to retrieve information.

Sunday, September 27, 2015

Network Maintenance: Horan and Lee Residence Halls

ITS will be performing network maintenance in the Lee and Horan Residence Halls the week of 9/28.  As a result, residents of Lee and Horan may experience intermittent interruptions to network (wired and wireless) connectivity during short identified maintenance periods between 6:00AM and 2:00PM.  Updates will be provided throughout the week with changes to times of the planned maintenance.  The following tentative schedule has been established:

Monday 9/28
6:00AM-7:30AM - Lee Hall wired and wireless
Completed without interruption

Wednesday 9/30
6:00AM-7:30AM - Lee Hall wired and wireless (floors 1-5,6-10)
Completed.  WIFI accessible by 7:15AM.  Wired connections restored 8:30AM.

Friday 10/2
6:00AM-7:30AM - Horan Hall wireless (floors 1-5)
11:00AM-2:00PM - Horan Hall wireless (floors 5-8, 8-11)

The scheduled maintenance will add capacity to JasperNet WIFI in Lee and Horan Residence Halls.

2015-09-27 - added Lee wired to 9/30 maintenance
2015-10-01 - Horan wifi maintenance postponed

Tuesday, September 22, 2015

Emergency Network Maintenance - Horan Hall

ITS will be performing network maintenance in Horan Hall from 6:00AM-7:00AM on Wednesday 9/23 to replace a problematic network switch.  As a result, wired and wireless network connectivity in Horan will be unavailable for periods between 6:00AM-7:00AM.

Monday, September 21, 2015

Wireless Projection - Campus Classrooms Receive AirPlay Upgrade

Airplay technology has been added to 85 campus classrooms
(and counting...) as well as a number of conference and meeting rooms to enable wireless connectivity to the room projector.  Airplay works natively with any Apple laptop or IOS (iPhone and iPad) device as well as any Faculty laptop received through recent FLI cycles (enabled by the use of AirParrot software installed on Faculty laptops).  ** Faculty with a laptop older than 1-2 years should contact ITS to enable Airplay on their device (requires installation of AirParrot software).

A list of campus spaces with Airplay technology can be found online in the new 25Live Event planning system by selecting the room feature "Tech-Airplay Connector".  Airplay upgrades were completed over the summer by a team of ITS student interns that worked together of various aspects of the project.

Airplay enables audio and video signals to be sent wirelessly to devices such as projectors, speakers, and/or TVs.  To learn more about Airplay, and how to access Airplay enabled devices on campus, visit the ITS Knowledge Base

ITS Interns showcase summer ACHIEVEMENTS!

Our eight ITS student interns presented their summer projects to the Manhattan College community at "The Research and Scholars Presentation Day" held on 9/18.

The poster presentations were displayed at the Kelly Commons and highlighted over 60 other student research projects Campus wide.

It was a unique opportunity to engage with the student scholars and view their posters showcasing their achievements, what bright minds we have here at Manhattan College.

To read more about the experiences of the ITS summer interns, check out their internship blog:

Friday, September 18, 2015

UPDATE 2: Network Maintenance Friday 9/18 [RESOLVED]

Lingering WIFI issues associated with this AM's upgrade have been resolved.  The last building to come back online was the student commons at approximately 9:50AM.

If you continue to experience WIFI issues, please contact ITS by calling x7973 or email its@manhattan.edu

TODAY: ITS Interns Present Summer Projects

Eight student interns worked together within ITS over the summer to help deliver a number of campus projects.  These projects will be presented along with over 60 other research projects performed by student summer research scholars.

Poster Session Presentation:

Friday 9/18  -  1:00-2:00PM
Kelly Student Commons - Room 5B & 5C

To read more about the experiences of the ITS summer interns, check out their internship blog:

UPDATE 1: Network Maintenance Friday 9/18

ITS has identified the issue affecting campus WIFI and a solution has been implemented.  Expect WIFI to be available before 8:00AM.

Network Maintenance Friday 9/18

Planned Network Maintenance in RLC has been completed.  ITS is currently investigating a WIFI issue related to the planned maintenance.  WIFI is currently OFFLINE across campus.  An update will be provided before 7:30AM.

Thursday, September 17, 2015

ITSBlog surpasses 50,000 pageviews

#50000 #TellITS - Earlier today, itsblog.manhattan.edu surpassed 50,000 pageviews since our first post in 2012.  Since then, we have seen a steady increase in the amount of readers of our blog.  ITSBlog has been a way to communicate important information about technology to the campus community.  ITSBlog is also displayed on various JasperNet sites (including the login page for service alerts).

We hope that you continue to find the information posted here informative and useful.

Wednesday, September 16, 2015

Internet and Jaspernet Wireless outage Friday September 18 6am to 6:45m

There will be an internet and Jaspernet wireless outage Friday September 18 from 6:00am to 6:45am while we upgrade a critical piece of network infrastructure.

Monday, September 14, 2015

Free install of Microsoft Office 365 for up to 5 personal devices.

Are you still running a really old version of Microsoft Office on your personal device? Have you been avoiding an upgrade to avoid having to pay for it? Well now you no longer have an excuse for not upgrading.

We've worked with our Microsoft representatives to make Office 365 available to you for free on up to 5 personal devices.

The Knowledge Base Article linked to below walks you through the process of creating an account on Microsoft's portal. The entire process takes about 5 minutes. It's simple and quick. Once you've created an account, you can install Office 365 on up to 5 personal devices for free.


Thursday, September 10, 2015

Problem identified on Moodle system

ITS received reports of database errors when using the moodle system this morning.
We believe that we have identified and corrected the issue.

Wednesday, September 9, 2015

Jaspernet Wireless and RLC Network Maintenance Friday 9/11 6:00am to 6:30am

ITS will perform maintenance on the Jaspernet wireless system and RLC network Friday September 11 from 6am to 6:30 am. 

During this time Jaspernet wireless and the RLC wired network will be unavailable. Thank you for your patience and we apologize for any inconvenience this may cause.

Friday, September 4, 2015

Banner Chrome NPAPI Issue

Effective immediately, Banner and other Ellucian products will no longer work with the Chrome Browser.  Chrome no longer supports the NPAPI plugin and because of this, will not allow it to work with Banner forms and other Ellucian products.

Ellucian is recommending to customers to use alternative browsers.

Good choices are:
Internet Explorer (Not Edge - Windows 10, it has not yet been certified).
For Mac user,  the latest versions of either Safari or Firefox.

Wednesday, September 2, 2015

ITS Spotlight

New App, Better Wi-Fi and Other Upgrades with Help of ITS Interns!!

The Quadrangle has a very interesting read on the initiatives that ITS took on over the summer.