Summer 2023 ITS Response Times

Due to a severe staffing shortage, there may be longer response times than normal for support beginning the week of 5/14 lasting through the summer. We appreciate your understanding. 

If you or anyone you know is interested in working for ITS, please refer to this link to find out more and apply.

ITS PRIORITIZED SUPPORT AUGUST 31 - SEPTEMBER 11, 2020

 ITS Client Services will be providing priority support to classroom and network support requests from Monday, August 31 - Friday, September 11, 2020.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

ITS Client Services Return to Campus Guidelines

With ITS Client Services returning to campus, we have implemented some procedures that will

strictly enforce social distancing in the offices.   In order to provide the safest environment possible

for Client Services team members and clients, we have implemented the following guidelines:

• Walk-ins to any Client Services office are strictly prohibited.
• We will continue to default to remote support whenever possible.
• In person sessions will be limited to (PPE must be worn by all parties):
• Appointments determined not to be solvable remotely
• Event Setups
• Classroom issues
• Training Sessions that can not be provided remotely (ex: Classroom technology training)
• In person appointments must be limited to 15 minutes to limit exposure
• This means that personal device support may not always be feasible since the client is expected to stay with the device.
• Office doors will be locked.  Clients with appointments will need to knock for entry at their specified appointment time.

ITS Client Services Limited Resources During Certain Times in the Spring 2020 Semester

ITS Client Services will have limited resources during certain times in the Spring 2020 semester; these time slots are:

Jasper ITS Office:

Mondays   11:30 am – 2:00 pm

Thursdays   1:00 pm – 3:00 pm

RLC ITS Office:

Mondays   7:30 am – 11:00 am

Tuesdays   12:30 pm – 2:00 pm

Wednesdays   7:30 am – 9:00 am

Fridays   7:30 am – 12:00 noon

During the above times, priority support will be given to classroom and network support requests.  Please plan accordingly.  We apologize for any inconvenience.

ITS Prioritized Support January 14 – 24, 2020

ITS Client Services will be providing priority support to classroom and network support requests from Tuesday, January 14 - Friday, January 24. Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Computer Lab Software Request Deadline for Spring 2020 is December 6, 2019

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Spring 2020 semester should be submitted by December 6, 2019. Requests submitted after the deadline may not be installed in the labs for the Spring 2020 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

ITS Prioritized Support 8/26-9/6

ITS Client Services will be providing priority support to classroom and network support requests from Monday, 8/26 - Friday, 9/6. Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Computer Lab Software Request Deadline for Fall 2019 is July 1, 2019

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Fall 2019 semester should be submitted by July 1, 2019. Requests submitted after the deadline may not be installed in the labs for the Fall 2019 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

IT Services is Hiring! Join our Team!

Our Client Services and Operations group would love to have you join our team this summer. 

This a great opportunity to Earn while you Learn!

We currently have openings for Client Services Representative and Operations Technicians. 

Please check out these opportunities!