Friday, March 26, 2021

COMPLETE: Moodle Scheduled Maintenance on Thursday 4/1/2021 7:00AM-8:00AM

COMPLETE: As of approximately 7:20AM Thursday 4/1/2021, the Moodle scheduled maintenance has been completed. Moodle is now AVAILABLE. 


The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 7:00AM on Thursday 4/1/21 to implement important system updates. We anticipate that the maintenance will be completed between 7AM - 8AM during which time the Moodle system may be UNAVAILABLE.

Touchnet Emergency Maintenance

The Student Accounts Suite Touchnet is currently down due to emergency maintenance. There is currently no ETA on resolution.

Sorry for any inconveniences this has caused.

Friday, March 19, 2021

COMPLETE: Physical Plant Power Maintenance Mgl/Mem Halls 3/19 430pm

COMPLETE: Physical Plant has informed ITS that they are done with their maintenance as of about 620pm.
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UPDATE: Physical Plant has changed the date and time of this maintenance to TODAY, Friday, March 19, from 430pm-530pm. We apologize for this short notice.
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Physical Plant will be conducting maintenance on a power breaker that services parts of Miguel and Memorial Halls. This maintenance is scheduled for Sunday, March 21, 2021 from 8am-10am.

This maintenance will affect both of the wired and wireless networks in these two buildings. Some parts of the building will still have power and wired/wireless capabilities.

We apologize for this inconvenience and will update this blog once the maintenance period is complete. If you have any questions, please contact ITS at 718-862-7379 or vie email at its@manhattan.edu.

Thursday, March 18, 2021

UPDATE: Emergency Maintenance in Mgl/Memorial buildings

UPDATE: As of 1:33PM, all network equipment should be back up. Please contact ITS if you are still experiencing a network outage.

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Physical Plant is doing some emergency maintenance on some power breakers in Miguel and Memorial Halls. This maintenance will affect some wired/wireless in both buildings. Other buildings should not be affected.

We apologize for any inconvenience that this may cause. ITS will update the community once the power and the buildings' networks have been restored.

COMPLETE: Campus Wide Network Maintenance - 3/27/2021 at 6am

UPDATE 7:55am: This maintenance has been complete successfully. All services including wired Internet, wireless Internet, and Banner should be back up. If you experience any issues, please contact ITS.

UPDATE 6:50am: ITS ran into a couple of issues during this maintenance and will be extending the maintenance period until 8am. We will update the community if anything changes. You may still experience roaming Internet (both wired and wireless) as well as some services, such as Banner, outages. We apologize for this inconvenience.

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ITS will be conducting campus-wide network maintenance on Saturday, March 27, 2021 from 6am-7am.

In order to migrate our Internet Service Provider (ISP) connection to a more stable connection, ITS will be conducting maintenance that will cause campus-wide network outages for both wired and wireless. Campus services, such as Banner, will also be affected during this maintenance period. You may notice Internet and services dropping a few times during the maintenance; this is expected.

If you have any questions or concerns, please contact ITS at its@manhattan.edu or by calling 718-862-7973.

COMPLETE: Network Maintenance Lee Hall - 3/19 530am-6am

UPDATE: As of 3/19/2021, 540am, this maintenance has been successfully completed.

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ITS will be conducting maintenance on some network equipment located in Lee Hall on Friday, March 19, 2021 from 530am-6am.

In order to improve the wired and wireless networks on campus, as well as increase stability and security of the network, ITS will be updating the firmware on equipment located in Lee Hall. 

We apologize for any inconvenience that this may cause. If you have any questions, comments, or concerns, please contact ITS by emailing its@manhattan.edu or calling 718-862-7973. 

Monday, March 15, 2021

COMPLETE: Generator Test - Horan/Lee/Kelly Commons - 3/16 at 530am

UPDATE: The generator test was successfully completed this morning. 

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Physical Plant will be conducting a generator test in Horan Hall, Lee Hall, and Kelly Commons on Tuesday, March 16, 2021. The generator test will commence in Horan Hall first at 530am, followed by Lee Hall at 6am, and finally Kelly Commons at 7am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Horan Hall, Lee Hall, and Student Kelly Commons will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Google Meet End Call For All/Quick Access Fix

Google has introduced a feature which allows the host to "End call for all". This means, as the host, you can now make sure that once you leave, no one else can stay in the Meet. However, choosing the end call for all option will turn also turn off your "Quick Access" settings. 

"Quick Access" is a host control that allows you to toggle a button on and off for "Quick Access" to the Meet, which means participants will be able to join automatically without requesting, or they will have to request to join even if they are using their @manhattan.edu email and the meeting host will have to manually admit participants one by one. The Quick Access panel also allows you to either allow or not allow everyone in the Meet to be able to share their screen or write in the chat but toggling the button on and off.

If you encounter this issue or would like further assistance with turning Quick Access features on and off please follow these steps.

Special thanks to Dr. Marc Waldman for creating the instructions linked above and sharing them with us!! 

ITS greatly appreciates any and all feedback from the community! 

As a reminder, if you have any ideas or suggestions for the creation of a Knowledge Base Article you think would be beneficial to the community, you can submit them here

Updated Email Safety Warnings

In response to ongoing phishing campaigns, ITS has instructed Google to display a warning message for any incoming email message that is not authenticated.

The warning message will display in Gmail's web interface and in Gmail's mobile app. This is a good opportunity to consider moving away from an email client for managing your manhattan.edu email.

Example warning message for unauthenticated emails.


Thursday, March 11, 2021

COMPLETE: ISP Conducting Network Maintenance - 3/18 2am-6am

UPDATE: Our ISP's maintenance this morning is completed.

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Our primary Internet Service Provider (ISP) will be conducting network maintenance on Thursday, March 18th, from 2am-6am. This maintenance will cause our campus network, both wired and wireless, to go down momentarily during the maintenance period. Below is the notice from our ISP:

You are receiving this email because there will be work performed, which may affect your service(s) with Hurricane Electric as specified below:


Window Start Time: Thursday, March 18, 2021 02:00 (UTC-0400)
Window End Time: Thursday, March 18, 2021 06:00 (UTC-0400)
Expected Impact: <1 hour
Reason: Router software upgrade to correct a software issue and enhance security and stability.


The scheduled maintenance will be complete prior to the campus opening, offices opening, and classes starting. ITS will monitor the maintenance and will switch to our secondary ISP if the need arises. 

If you have any questions or concerns, you can contact ITS at 718-862-7973 or via email at its@manhattan.edu

Tell ITS!

Tell ITS!

#TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

You can use the Feedback option to let us know how you think we're doing.  

  • Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that info more widespread! Your input and ideas are important to us and could be beneficial to all of Manhattan College! 

  • Have a good experience? Let us know! 

  • Have a bad experience?  Let us know what went wrong so we can correct it for the future.  

  • Have an idea to improve tech at the college?  We want to know about it.  

  • Make sure to give us your name so we can give you credit if the idea is implemented.


If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

Tuesday, March 9, 2021

COMPLETE: Library Network Maintenance - 3/11 from 7am-8am

UPDATE: As of 745am, this network maintenance was completed successfully.

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ITS will be conducting network maintenance in O'Malley Library on Thursday, March 11 from 7am-8am.

In order to replace some failing equipment, ITS will be conducting maintenance that will affect both of the wired and wireless networks in the school's library. No other building will be affected by this maintenance.

If you have any questions, please contact ITS via email at its@manhattan.edu or by calling 718-862-7379.

Monday, March 8, 2021

Customize Your Google Meet Background with Images of Manhattan College!

You can now make Manhattan College your background in Google Meet!  

Google Workspace recently released a background feature that allows you to either blur or customize your background in a Google Meet by selecting one of the images google has provided or uploading your own. 

The office of Marketing and Communication provided us with some beautiful images of our  campus as well as a logo that you can now download to upload as your custom background. You can access the images directly from this link

Please use the following link for further direction on how to blur or upload a custom image for your background in Google Meet.


Thursday, March 4, 2021

COMPLETE: Moodle Scheduled Maintenance on Sunday 3/7/2021 6:30AM-9:00AM

COMPLETE: As of approximately 7:00AM Sunday 3/7/2021, the Moodle scheduled maintenance has been completed. Moodle is now AVAILABLE. 


The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 6:30AM on Sunday 3/7/21 to implement important system updates. We anticipate that the maintenance will be completed between 6:30AM - 9AM during which time the Moodle system will be UNAVAILABLE.

Monday, March 1, 2021

CS&O-ChatBot BETA: Back and Enhanced with Your Feedback!

Last Spring, ITS at Manhattan College introduced a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by a former STAR, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter!


We have taken the time to review the questions and issues that the chatbot has been receiving as well as the feedback we received, and have updated it to included more resolutions!

You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.


The Chatbot is running through Google Chat and is easy to install. To install the Chatbot please follow these instructions.


ITS is very excited about the CS&O-ChatBot BETA and would like to encourage you to take advantage of it!  We will continue to actively monitor the issues and questions being sent and the feedback being submitted, and update the responses to ensure as many issues and questions as possible, can be resolved. 


Our goal is to make sure this tool is as useful and beneficial to the community as possible, and we would greatly appreciate any feedback you may have. Please fill out our CS&O Chatbot Survey and tell us what you think!