Friday, December 18, 2020

25Live Mobile to Transition To 25Live Pro: 1/19/21

 Collegenet has announced that they will be retiring 25Live Mobile AKA Scheduling. This is the version of 25Live most are familiar with as it is the one linked from inside.manhattan.edu. As of Tuesday, January 19th, 2021, we will be transitioning the inside.manhattan.edu link (quicklinks) to 25live Pro. 


This means that if you use the quicklinks to access 25live, it will take you to 25Live Pro beginning January 19, 2021. You can currently access 25Live Pro and we encourage you to do so before the official transition date. You are encouraged to bookmark this direct link to 25Live Pro: https://25live.collegenet.com/pro/manhattan#!/home/dash

For more direction on how to navigate 25livePro please reference this link

Wednesday, December 16, 2020

Holiday Break Phishing Scam Protection

Phishing attacks are on the rise and we are taking steps to prevent these attacks from affecting Manhattan College. ITS would like to request your assistance by asking for your hyper vigilance in regards to potential phishing scams by doing the following: 

1. Never respond to any suspicious or unfamiliar emails. 

2. Report any of these suspicious emails to ITS by forwarding the message to its@manhattan.edu for validation.

3. If you think your account has been compromised contact ITS immediately at 718-862-7973 or emailing its@manhattan.edu

For more information about Phishing scams and how to protect yourself this holiday season please check out the links below:

Holiday Scams and Malware Campaigns
Phishing Infographics
Half of all Phishing Sites Now Have the Padlock






As we approach the Christmas Holiday break, ITS would like to remind campus users that we will NOT be performing updates and will NOT ASK for information from you.   

  • ITS will NOT ASK for you to update your password or other personal information.

  • ITS will NOT DISABLE your account over the break if you do not respond to an email.


Tuesday, December 15, 2020

Gmail Service Disruption

Update 6:51PM 12/15/20 The issue has been resolved.

 As of 4:29PM 12/15/20 Google is working on a Gmail service disruption.  While the system is working, some users are seeing error messages, slowness and other odd behavior.  Google indicates they are still working on it and a resolution for all users is expected soon.  For more about this outage, see Google's status page for this issue.  As always, you can check all Google Workspace App Status Dashboard.

Monday, December 14, 2020

COMPLETE: Campus Wide Network Maintenance - Sunday 12/20/2020, 8am

UPDATE:  As of 840am, this planned maintenance has been completed successfully. We apologize for any inconvenience that this may have caused.

_______________________________________

ITS will be conducting emergency network maintenance on some switches in our data center that will cause disruption to several campus services, such as Banner, as well as both the wired and wireless network throughout campus. This maintenance will be conducted on Sunday, December 20, 2020 from 8am-930am.

In order to provide secure and reliable network services, ITS will be updating firmware on some critical network equipment in our data center. This maintenance will cause network disruption throughout campus during the duration of the maintenance period.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to ITS by emailing its@manhattan.edu or by calling 718-862-7379.

Service Outage Affecting Multiple Campus Systems

Update 2 - 2:30PM: Services are coming back online.

Update 1 - 2:10PM:  ITS has identified a network outage and is working with our provider to perform further troubleshooting. 

ITS is aware of a service outage affecting multiple campus systems and is in the process of troubleshooting.  We'll provide an update once the extent of the outage is known.

Google Outage Follow-Up

This morning Google experienced a world wide service outage. Many people experienced issues logging into their gmail accounts and accessing applications like Drive Sync, Google Chat, etc. 


So, What exactly Happened? 


At this time it is unclear why the outage occurred. Thankfully, it did not last very long and all Google Workplace applications are currently working. If you would like to monitor the status of Google Workspace applications, please check the Google Workspace Status Dashboard


Is there anything that I need to do?


Yes! Please make sure to: 


  • Log back into all of your Google apps, including Drive File Stream

  • Use Google Drive!!

    • Google Drive protects you from data loss.  It is a great place to store your files, email attachments, and even photos.

    • Using drive also makes for much easier collaborations on documents and files. For example, you can use it to send large attachments with ease.

    • Drive also makes it easier to locate stored or shared files with the power of Google Search. You can also easily store email attachments, such as PDFs, in your drive.

    • Drive is also accessible from any computer, tablet, or device.

    • To learn more about backing files up to your drive, check out this link.


If you have any questions please reach out to ITS at 718-862-7973 or email its@manhattan.edu 



Google Workspace Major Outage

Update: All Services restored around 7:52AM. 

Google is currently experiencing a major outage across all services.  This means that you may experience issues using their services for the duration.  The Google Workspace Status Dashboard will be the best place to get updates about this issue.

Friday, December 11, 2020

Google Workspace: Share/View History of Docs, Sheets, and Slides Now Available

Google Workspace has released a new feature that allows you to see a list of all those who you have shared the document with as well as the last time they viewed it. 

For directions on how to access this feature please refer to this link

Thursday, December 10, 2020

Banner Downtime 12/10/2020 - Please Read

 Dear Colleagues,

Tonight (12/10/2020) between 8:00pm - 9:00pm, ITS will be applying financial aid patches to the Banner production system.  Banner will be offline for this duration.

Thank you for your patience while we apply these required patches.  

ITS

Saturday, December 5, 2020

Network Outage - Leo Higgins and GPAC

UPDATES:

12/8: The faulty network device has been replaced. Leo, GPAC, and Higgins are fully online.

12/5: Wired and wireless access have been restored to GPAC, Higgins, and 3rd and 4th Floor Leo. 1st floor of Leo is mostly down and part of the 2nd floor is down.

____________________________________________________________________________________

Due to a network device failure, Leo, Higgins, and GPAC building's networks are down. Unfortunately, until we are able to receive a replacement for this piece of network equipment, these buildings will remain down. We apologize for the inconvenience and will keep this post updated with any changes on the status of these buildings.


If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for any inconvenience that this may cause. 

Friday, December 4, 2020

25Live Mobile to Transition To 25Live Pro: 1/19/21

Collegenet has announced that they will be retiring 25Live Mobile AKA Scheduling. This is the version of 25Live most are familiar with as it is the one linked from inside.manhattan.edu. As of Tuesday, January 19th, 2021, we will be transitioning the inside.manhattan.edu link (quicklinks) to 25live Pro.

This means that if you use the quicklinks to access 25live, it will take you to 25Live Pro beginning January 19, 2021. You can currently access 25Live Pro and we encourage you to do so before the official transition date. You are encouraged to bookmark this direct link to 25Live Pro: https://25live.collegenet.com/pro/manhattan#!/home/dash

For more direction on how to navigate 25livePro please reference this link .

Thursday, December 3, 2020

Cyber Security Best Practices

As we are coming to the end of this year and are in the midst of an almost entirely online culture,  please review these Cyber Security best practices. 


  1. Ensure your security software and computer operating system is updated with the latest versions. It is essential to install the updated security software on all your devices so that it helps to protect from cyberthreats.


  2. It is important to have a unique and complex password that can help to avoid cyber attackers from accessing your information. A strong password contains 10 characters including numbers, symbols, lowercase, and uppercase. Change your password regularly, this helps to avoid hackers to access the data.


  3. Use multi-factor authentication. Multi-factor authentication helps to protect your data by adding an extra layer of security. With MFA, if the hacker gets your password, they would be required to cross the second or third factor of authentication such as security code, OTP, fingerprint and voice recognition. 

    Fun Fact: If you use Duo, you are already doing this! To learn more about Duo check out this link


  4. Be cautious of links, attachments, and emails from unrecognized senders. Never give personal details in response to emails, pop-ups, attachments, or any other forms of communication that you don’t initiate.


  5. Enable Best firewall protection. This prevents unauthorized users from accessing your websites, emails and other sources of information that can be accessed through the web.

Monday, November 30, 2020

Your Feedback Is Needed!

As the college has transitioned to entirely remote learning, please take this 4-5 minute survey to tell us about your experience with classroom technology and help us learn more about where, when, why and how you are using it.

Tuesday, November 24, 2020

COMPLETE 24-November-2020 7:50pm - EMERGENCY MAINTENANCE - Banner systems - 24-November-2020 @7pm

Complete: 24-November-2020 @7:50pm

All maintenance has been completed and systems are functioning normally. 


-------

ITS will be conducting emergency maintenance of the Banner Database at 7pm tonight 24-November-2020. 


All Banner related systems will be inaccessible for approximately 3 hours including:
Banner 9
Banner Self-Service (SSB
Banner Faculty Attendance Trackin
Banner Workflow
Degreeworks (New Dashboard)
Degreeworks (Old Dashboard)
Scribe
Transit (Registrar)
Controller (Registrar)
Banner Document Management
Enterprise Reporting (Argos)
Communication Management


Authentication services, Email, Moodle, and Remotely will not be affected. 

Please check here for further updates. 

Sunday, November 22, 2020

ITS Client Services Coverage for November 25, 2020 - January 18, 2021 - Online Only

 

  • All physical Client Services office locations will be closed for the duration.  All support will be remote.  Onsite support will be provided as appropriate and must be arranged with advanced notice.  
  • As per usual, please request assistance via email at its@manhattan.edu or by calling 718-862-7973. 
  • We are striving to maintain our normal staffing coverage remotely. As per usual, coverage is reliant on student availability.
  • Please also keep an eye on our blog posts and announcements as the situation may change.  We will update the blog to communicate any changes to operational status. 


Tuesday, November 17, 2020

Campus Network Outage

Update 11/17/20 @ 10:22AM: Network issue is resolved.  Investigating cause.

ITS is investigating a campus network outage.  Extent of the outage is being investigated as well as the cause.  We will update this post when more information is available.  Cloud based services are currently unaffected.

RESOLVED: Moodle Outage

Update: As of 1:00AM 11/17/20 Moodle is back up and functional.  If you are still experiencing issues, please submit a ticket to ITS.

12:35 AM: ITS is currently investigating an issue with Moodle.  Currently no one is able to access Moodle.  We will update you when we have more information.

Sunday, November 15, 2020

Beware of Fraudulent Text Messages

UPDATE: Most cell phone carriers offer a service to help stop spam and fraudulent text messages. Forward the contents of the spam text message and send it to SPAM (7726). You will receive a response from your cell phone carrier once they receive the text message. iPhone users are able to report blue-bubble iMessage texts by clicking the "Report Junk" link that is shown when an unknown person sends you a message. You can find more details about reporting spam text messages at this link.
_____________________________________________________________________________________

ITS has learned of several external schemes that start with a text message to a user's cell phone indicating that they are eligible for a $1200 stimulus payment.  The text messages typically provide a fraudulent website that attempts to solicit personal information which may include Social Security Number, banking information, or other personal information which can be used later by the attacker.

Sample Message:
"You have a pending direct deposit of $1,200 from COVID-19 TREAS FUND. Further action is required to accept this payment into your account. Continue here to accept this payment"


If you receive a similar message, simply delete it.  While it is unlikely that you will be contacted via text message regarding potential stimulus packages, we suggest validating similar message with state or federal government authorities rather than replying o the message.

Note: There is no indication that these fraudulent messages are related to Manhattan College.

Friday, November 13, 2020

Post-Thanksgiving Network Upgrades - 12/2-12/8

Update: This maintenance has been completed. 

___________________________________________________________________________________

In order to improve network reliability throughout campus, ITS will be conducting some upgrades on network equipment that services the campus. This maintenance will occur after Thanksgiving between December 2nd to December 8th, which will cause roaming localized network outages. This network maintenance will affect both wired and wireless networks. The schedule may be subject to change. Please revisit this page for an up to date schedule. Upgrade schedule is as follows:


Wednesday, December 2nd

  • 7am-8am: Jasper 
  • 8am-9am: Overlook
  • 9am-11am: Lee


Thursday, December 3rd
  • 6am-8am: Horan

Friday, December 4th
  • 6am-6:30am: Kelly Commons 
  • 6:30am-7:30am: Draddy, Alumni

Saturday, December 5th
  • 9am-10am: RLC 
  • 10am-11am: Leo, GPAC, Higgins
  • 11am-1pm: DLS, Memorial, Miguel, Chrysostom
  • 1pm-2pm: Hayden, Phys. Plant, Garage

Monday, December 7th
  • 6am-7am: Thomas, Smith

Tuesday, December 8th
  • 6am-7am: Library

Quick, Free, & Easy Way To E-Sign Documents!

 Adobe Sign is a great resource if you need to electronically sign a document. It is fast, free, and easy! 


For directions on how to access and use Adobe sign please reference this link.

Tuesday, November 10, 2020

COMPLETED: Lee/Horan Hall - Brief Network Outage - 11/30 - 10am

UPDATE: As of 11am on 11/30/2020, this maintenance has been completed.

____________________________

UPDATE: This maintenance has been postponed until after the Thanksgiving holiday break. The maintenance will now be conducted on Monday, November 30, 2020 at 10am.

____________________________

Physical Plant will be conducting a generator test in Lee Hall and Horan Hall on Wednesday, November 25th. The generator test will commence in Horan Hall first at 9am, followed by Lee Hall at 10am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Lee and Horan Halls will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

COMPLETE: Planned Wireless Maintenance - 12/1 - 6AM - 7:15AM

COMPLETE: The network maintenance on the wireless network across campus has been completed successfully as of 645AM.

_______________________________

ITS will be conducting network maintenance on the wireless networks across campus. This scheduled maintenance will be conducted on Tuesday, December 1st from 6AM - 7:15AM.

In order to improve the wireless network reliability, there will be scheduled network maintenance in order to upgrade the firmware on the wireless management server. This scheduled network maintenance will affect only wireless connectivity. Wired connectivity will not be affected.

We apologize for the inconvenience that this may cause. If you have any questions, please contact ITS at extension x-7973 or via email at its@manhattan.edu.

Monday, November 9, 2020

Miguel Hall Maintenance -11/11 - 6AM-7AM

Update: This maintenance has been completed as of 6:53AM


ITS will be conducting maintenance in Miguel Hall on Wednesday, November 11th from 6am to 7am. This maintenance may cause outages in both wired and wireless services. 


This planned network maintenance will cause brief network outages for both the wired and wireless networks throughout Miguel Hall. 


If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for any inconvenience that this may cause. 

Wednesday, November 4, 2020

Google Workspace Update: You Can Now Change Your Background In Google Meet!

You spoke and Google listened! 

Google has added a feature that now allows you to modify your background when in a Google Meet call. 

For instruction on how to use this feature, please reference this link

Tuesday, November 3, 2020

Computer Lab Software Request Deadline for Spring 2021 is December 11, 2020

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Spring 2021 semester should be submitted by December 11th, 2020. Requests submitted after the deadline may not be installed in the labs for the Spring 2021 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images and software across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Friday, October 23, 2020

5 Steps to Protecting Your Digital Home

Now that devices like digital door locks, refrigerators and smart assistants have become prevalent in American homes, hackers have a new way to target devices to hack. 

The National Cybersecurity Alliance has written the above poster to shed light on ways to combat this. Extra measures like those listed below are good ways to put an extra blocker on the two primary places of hacker access into our lives.

  • Secure Wi-Fi 

  • Dual-Authentication Logins (Like Duo!)

  • Constantly checking for software updates from our hardware and software makers is also crucial since the updates are usually made in direct response to potential vulnerabilities. 

  • Limiting the information being posted on social media regarding your location will impede a hacker’s ability to pinpoint your home to begin hacking

Fore more information and tips on protecting your devices and yourself please check out this digital poster. 

Special thanks to Lisa Juncaj for passing this poster along! 

Thursday, October 22, 2020

Google Workspace New Dynamic Emails Feature

 Google Workspace Update

This update makes it easier to manage access requests to Google Drive files by sending dynamic emails. Dynamic emails allow you to respond to the request without leaving Gmail. 


When someone requests access to a Google Drive file, you’ll receive an email with the access request. The email lets you review the request, choose the access level and grant access directly from the email. It will work for Gmail on the web, on Android devices and on Apple devices.


For more information about this update, please check out this link.

Wednesday, October 21, 2020

COMPLETE: Horan Hall - Brief Network Outage - 10/21 at 8am

UPDATE: As of 925am on 10/21/2020, the generator test in Horan Hall is now complete.

______________________________________________________________________________________________________

Physical Plant will be conducting a generator test in Horan Hall on Wednesday, October 21st

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Horan Halls will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Tuesday, October 20, 2020

Turn It In Experiencing Issues

Currently the website, turnitin.com, is experiencing a power failure. This means that you may not be able to access or upload anything to the website. 

Please use this link to monitor the status of turnitin.com

Tell ITS!

 #TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

You can use the Feedback option to let us know how you think we're doing.  

  • Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that info more widespread! Your input and ideas are important to us and could be beneficial to all of Manhattan College! 

  • Have a good experience? Let us know! 

  • Have a bad experience?  Let us know what went wrong so we can correct it for the future.  

  • Have an idea to improve tech at the college?  We want to know about it.  

  • Make sure to give us your name so we can give you credit if the idea is implemented.


If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one below, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

Monday, October 19, 2020

GSuite is now Google Workplace

 GSuite has now been rebranded to Google Workplace. This means that you might be seeing Google Workplace in future communications from ITS and Google. 

Other than the name change, there should be no disturbances to your @manhattan.edu account or the features you receive through it. 

For more information on this change, please reference this article

Miguel Hall Maintenance -10/30 - 6AM-7AM

Update: This maintenance has been completed as of 6:43AM

ITS will be conducting maintenance in Miguel Hall on Friday, October 30th from 6am to 7am. This maintenance may cause outages in both wired and wireless services. 


This planned network maintenance will cause brief network outages for both the wired and wireless networks throughout Miguel Hall. 


If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for any inconvenience that this may cause.

Friday, October 16, 2020

Miguel Hall Maintenance -10/19 - 6:30AM-7:30AM

Update: This maintenance has been completed as of 7:40AM.

 ITS will be conducting maintenance in Miguel Hall on Monday, October 19th from 6:30am to 7:30am. This maintenance may cause outages in both wired and wireless services. 


This planned network maintenance will cause brief network outages for both the wired and wireless networks throughout Miguel Hall. 

If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for any inconvenience that this may cause.

COMPLETE: Lee/Horan Hall - Brief Network Outage - 10/19 at 9am

UPDATE: As of 1138AM, on 10/19/2020, the generator test has been completed.

______________________________________________________________________________________________________

Physical Plant will be conducting a generator test in Lee Hall and Horan Hall on Monday, October 19th. The generator test will commence in Lee Hall first at 9am, followed by Horan Hall at 1030am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Lee and Horan Halls will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Wednesday, October 14, 2020

COMPLETE - Planned Network Maintenance - 10/17 @ 6AM

UPDATE: As of 620am, this maintenance is complete.


ITS will be performing maintenance on our primary router on Saturday, October 17 from 6am - 7am. This maintenance will be to increase our BGP Peering Cache to avoid any potential issues in the future.

This planned network maintenance will cause brief network outages for both the wired and wireless networks throughout the campus. 

If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for any inconvenience that this may cause.

Tuesday, October 13, 2020

Miguel Hall Maintenance - 7am - 8am

Update: This Maintenance has been completed as of 7:40AM.

ITS will be conducting maintenance in Miguel Hall on Thursday, October 15 from 7am to 8am. This maintenance may cause outages in both wired and wireless services. 

This planned network maintenance will cause brief network outages for both the wired and wireless networks throughout the campus. 

If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for any inconvenience that this may cause.

Friday, October 9, 2020

Important Reminder: Update VIA App

ITS is aware that some clients are experiencing issues when using the Kramer screencasting program. We will begin to update the Kramer Systems soon and ask that you do the following:


We are asking that you check to make sure that your App on your device is fully up to date. When you open the app up and it prompts you to update to the latest version, please do so. This will help to mitigate potential issues during usage. 



Google Licensing Issue Some Accounts Cannot Record or Livestream


Update 10/19/20:

ITS leadership is following up with Google as licenses were presented to us as having the same functionality.  According to this link, licenses are not the same.  Employees are assigned the "Full-domain license" and students and non person accounts are assigned the "Partial-domain license".  While we are inquiring with Google about this discrepancy, the assignment of licenses will not change.  This means that unless Google adjusts their licensing terms, only employees will be able to record and livestream going forward.  If a club or student needs to record or livestream, an employee must make the calendar invite.  As long as an employee makes the event, it will be able to be recorded and livestreamed.  We apologize for any confusion.  Please remember that the enhanced features provided to us during the beginning of the pandemic, were free during a limited time.  Once this time expired we need to pay for these licenses.

Original Post:

As you may be aware, Google provided us with free enhanced features, including recording and live-streaming, to our account through September 30th due to COVID-19.  We recently upgraded our Google Licenses to continue these enhanced services and this change was applied today. We are getting reports that some accounts can no longer Record or Livestream. We have to follow up with Google to determine the root cause. Once we have it sorted out, we will update here. We apologize for any inconvenience and ask for your patience as we get to the bottom if this.

Wednesday, October 7, 2020

Microsoft Office 365 Outage

Update:  All seems back up as of 6:34PM

 ITS is aware of a Microsoft Office 365 Outage.  Microsoft is aware of the issue and working to resolve it.  You can always check the status of Office 365 here: https://status.office365.com/

We will continue to monitor the situation and update this blog post when service is fully restored.

Google Meet Attendance Feature Temporarily Paused

If there is a need for an attendance report while Google works out the kinks, employees can submit a request for an attendance report using this service.

Original Post 10/7/20:

 At this time, Google has announced that they have paused the Attendance Report feature temporarily. This means that you will not be receiving an email after your Meet has ended with the attendees and their attendance information right now. 

Please make sure to check the ITS blog and announcements frequently, as we will post an another announcement when the feature resumes. 

For more information about this feature and the pause, please reference this link.


Friday, October 2, 2020

Transitioning to Remotely

In order to provide a better experience for remote learning and computing, ITS is transitioning away from Apporto and switching to the Manhattan College Remotely Platform. You can access Remotely by going to https://remotely.manhattan.edu, and logging in with your Manhattan College Credentials. More information about logging into Remotely can be found in this Knowledge Base article. 

On Remotely, you can access any computer lab and software that you would by visiting a computer lab in person. For a list of what software is available and where, please refer to this Knowledge Base article.

Users will be able to log in to Apporto until 4:30PM Monday, October 5th, 2020 in order to move any saved files off of Apporto. Files can be backed up using Google Drive. After this time, users will no longer be able to log in to Apporto and any files saved there will be lost. Please note that during this time, software on Apporto will not work. 

If you have any questions, please contact ITS at its@manhattan.edu.

Friday, September 25, 2020

The Instagram Bug That Could Make You Vulnerable To Hackers

Saving a single image to a mobile device can allow a cyber attacker to access your location data, contacts, files stored on the device and camera. Check Point's head of security, the world’s leading cyber security provider, describes the process as the attacker sending an image to the target's email, text message or any other communication platform. The picture is then saved to the target's mobile device and once saved the target opens Instagram it gives the attacker full access to the users phone and data.

To protect yourself from this type of invasion of privacy you should regularly:


  • Update the apps and operating systems on your mobile device.

  • Pay attention to the kinds of approvals and permissions you are giving to app developers. You should always read the fine print before approving permissions. 


For more information, please check out this article

 


Thursday, September 24, 2020

RESOLVED: Google Services Partially Offline

Update 9:30PM:  As of approximately 9:25PM, Google services appear to be back online.  

As of approximately 9:15PM EDT, a number of Google services are offline - including Meet and Gmail.  ITS will provide updates as more information becomes available.

Autocad License Issue

UPDATE: The issue causing AutoCAD, as well as Maple, to not be licensed on in-person and Remotely computers has been resolved. If you experience further issues, please contact its@manhattan.edu.


We are aware of an issue with the Autocad license and have reached out to support.

Resolved: Free Windows Missing

Update: As of 1:51PM on Monday September 28th, the Free Windows download for students is available at our On the Hub web store again.

 We are aware that the option for Free Microsoft Windows is missing from our On the Hub web store.  We have reached out to On the Hub support for more details.

Tuesday, September 22, 2020

Google Meet Livestreaming Capabilities

If you would like to livestream a Google Meet using your @manhattan.edu email address please review this link in regards to the live streaming capabilities of your Manhattan College gmail account. 

Thursday, September 17, 2020

ITS Client Services is CLOSED on Tuesday, 9/22/20 from 12:00 noon - 4:00 pm

To allow our students to attend the Virtual Career Fair on Tuesday, 9/22/20, all ITS Client Services Offices will be closed from 12:00 noon - 4:00 pm..  We want to empower our students to succeed in their careers.

During this time, we will only address classroom issues; we will not schedule any appointments on this day and time.  

As always, please contact ITS Client Services with any issues you may have, by calling 718-862-7973 or by emailing its@manhattan.edu.   



Share Your Feedback With Google!

As Google continues to introduce new features for its products, ITS would like to encourage you to share your feedback with Google. This is a great opportunity to share your thoughts with Google on the products that you are regularly using! 

These products could include but are not limited too: Gmail, Meet, Chat, Docs, Sheets, Slides, Forms, etc,.  

If you are interested in sharing your feedback on the Google products that you use, please use this link to learn how.

Please note that Manhattan College is not a part of this process and has no control or part of the outcome of your feedback. 


Wednesday, September 16, 2020

Daily Symptom Tracker - Issue Reported

Update:

Issue has been resolved at 8:22AM.  There was an issue syncing the user list.   The sync issue is now resolved.


ITS is investigating an issue with the Daily Symptom Tracker that is preventing users from getting a new pass for today.  Error Message: “You’ve already completed...”


We will provide an update when a resolution is in place.

Friday, September 11, 2020

Maintenance in RLC and Smith Auditorium - 7am -8am

Update: This maintenance has been completed as of 7:12 am. 


ITS will be conducting maintenance in RLC and Smith Auditorium on Monday, September 14th from 7 am to 8 am. This maintenance may cause outages in both wired and wireless services. 

In order to improve network reliability and updated security throughout campus, ITS will be conducting some mandatory upgrades on network equipment that services the campus. This network maintenance will affect both wired and wireless networks. 


We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at 178-862-7973 or via email at its@manhattan.edu.

Thursday, September 10, 2020

25live Virtual Event Location Error Workaround

ITS is aware of an issue that some people are encountering when trying to schedule virtual events in 25live. Collegenet has advised us that they are aware of this bug and to use 25live Pro to select “Virtual Event” as your location when scheduling.


Please reference this article on how to access 25live Pro. 


Thursday, September 3, 2020

RESOLVED: Network Outage in RLC

RESOLVED: As of 4:15, the network has been restored to RLC. We apologize for this inconvenience.

_____________________________________________________________________________________

ITS is aware of a network outage affecting the Research and Learning Center. We are currently investigating this issue and will update the community as soon as we can.

Tuesday, September 1, 2020

RESOLVED: Network Outage Lee Hall

RESOLVED: As of 11:44pm, this issue has been resolved. _____________________________________________________________________________________

ITS is aware of a network outage affecting Lee Hall.

We are currently troubleshooting this issue and will update the community with an update as soon as we have additional information.

We apologize for the inconvenience. 

Monday, August 31, 2020

Fall 2020 Flexible Learning Technology Training Sessions

ITS will be offering more training on the Flexible Learning technology that has been installed in the classrooms on campus beginning this week. These training’s will occur through the month of September. They are by appointment only.


  1. Tuesday Morning: Virtual Q&A Session from 8am-10am 

    1. This remote session will be hosted by a member of ITS. During the session you can sign up for 15 minutes at a time to meet with someone from the technology training team. You can expect to have classroom technology questions answered during the session. Sign up here.

  2. Thursday Evening: Virtual Q&A Session 5pm-7pm

    1. This remote session will be hosted by a member of ITS. During the session you can sign up for 15 minutes at a time to meet with someone from the technology training team. You can expect to have any classroom technology questions answered during the session. Sign up here.


  1. Wednesday Afternoon: Flexible Learning Classroom Demonstration MGL 202 3pm-4:30pm

    1. This in-person session offers a demonstration of how to use the technology that has been installed in the classrooms by a member of ITS. You can sign up for a session here



*If you have any scheduling issues (time slot unavailable, etc) or questions please e-mail sleavey01@manhattan.edu directly for help* 


Padlet Service Restored

padlet logo
 A disruption in the Padlet service has been restored as of approximately 10AM today.  

If you are still experiencing an issue with the Padlet service or license, please logout and re-login.




 ITS Client Services will be providing priority support to classroom and network support requests from Monday, August 31 - Friday, September 11, 2020.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Friday, August 28, 2020

Summer Technology Upgrades to Support Teaching and Learning

This summer ITS has been working round the clock, like many others, to prepare the campus for the start of the Fall 2020 semester! Below are some things that ITS has accomplished during the summer of 2020:


  • Installations of  technology used for flexible learning. 

    • Classrooms around campus have been outfitted with an IPEVO Document Camera, Speakermic and, in some cases, a webcam. This will help to facilitate flexible learning in our classrooms on campus. 

    • Instructions for how to uses these devices has also been placed in all classrooms

    • We will continue to provide training and Q&A sessions on how to use the new technology in the classrooms. Be on the lookout for an announcement from ITS via the MC Announcements and our ITS blog, itsblog.manhattan.edu

  • The implementation of “Remotely”

    • “Remotely” is a Remote Desktop Protocol (RDP) application. It allows you to remotely logon to  computers in the labs on campus and access their programs remotely. This will allow for remote students to participate in computer lab classes without having to be on campus. 

    • For instructions on how to access remotely please use this link

  • Computer Labs Updated For Covid Capacity

    • All computer labs on campus have been set up to reflect open computers as well as  computers that should not be used. Computers that should not be used will display a message of “Chair to remain vacant”.  The vacant stations are powering the aforementioned Remotely app.


  •  DLS 314 computer lab received an upgrade of new monitors and computers. 


  • HAY 100 received a brand new laser projector

  • Wifi Additions 

    • Campus wide tests were conducted of the Wifi and additional wifi was installed in needed rooms



ITS would like to wish everyone a happy and healthy start of their semester!