Tuesday, June 30, 2020

Classic Hangouts Shutdown Date July 15th

This is a friendly reminder that as of July 15th, the classic Hangouts chat will no longer be available. This is because the college is now using the brand new Google Chat for direct and group messaging!


The sunsetting of the classics Hangouts app is solely to reduce any confusion and make sure that we are using the most up to date applications to ensure quality, experience and reliability.


There is no action needed unless you are still using the classic Hangouts app for a group chat. All group chats created in classic Hangouts should be recreated in Google Chat. For more information on how to do so, please refer to this link. If you would like to know more about the switch to Google Chat and how to access your classic Hangouts group chat transcripts please check out our blog post.

Note that on July 15th you will no longer be able to use hangouts.google.com and the old mobile chat app will no longer work. You will only be able to view the old group chats in the Gmail chat label.



Monday, June 29, 2020

Changing your resolution in Google Meets can help with quality issues!

If your Google Meets chat is slow, laggy and or blurry, your WiFi connection may be the issue. One simple solution can be to change your Google Meets resolution. Your resolution is the amount of pixels your computer will show. A higher resolution will show sharper and more clear image quality. Sometimes a higher resolution will hurt Google Meets performance, especially if you have an older computer or a poor WiFi connection. Lowering your resolution through Google Meets can help this problem. Typically the resolution is lowered from 720p to 360p.

Please use this article for directions on how to do this. 

New Meet Features Coming To Help Moderate and Engage Students!

Meet features help engage students and moderate classes

This year, as educators conducted class remotely, the equivalent of over 1,300 years of learning took place each day on Google Meet. With more than 140 million educators and students now using G Suite for Education worldwide to create, collaborate and communicate, many more schools and educators are using Meet to stay connected. [Google is] excited to share some Meet features that will be launching later this year to help educators improve moderation and engagement in remote or hybrid learning environments.


Reposted from Google's Education blog

Wednesday, June 24, 2020

Manhattan College Installed "Grid View" Extension Has Been Removed

You may have noticed that your Grid View extension disappeared today in Google Meets. Due to a large number of known issues with Grid View, we have removed the extension where it was installed by us. If you installed it yourself it should remain. If you do not wish to continue to use it, please reference these instructions for how to remote the Grid View extension. If you wish to continue to use it, you are welcome to do so, provided it works well for you. If it was removed and you wish to install it, follow these instructions to install Grid View.


The Tile View in Google Meet will be expanding from viewing 16 people at once to viewing up to 46 people at once in the coming weeks.






Thursday, June 18, 2020

COMPLETE: Wifi maintenance in Leo, Higgins, and RLC - June 29

UPDATE: As of 6PM, this scheduled maintenance is now complete. If you experience any wireless connectivity issues in RLC, Leo, or Higgins, please reach out to ITS.

ITS will be conducting scheduled maintenance for the wireless networks servicing RLC, Leo, and Higgins on Monday, June 29, 2020 starting at 530pm. The scheduled maintenance will last a couple of hours.

In order to add wireless capacity for the Higgins building, ITS will be conducting maintenance on the wireless networks in RLC, Leo, and Higgins. This maintenance will cause the wireless network to be down during the duration of the maintenance period and will affect devices that generally connect to the wireless network, including Kramer devices in classrooms. This maintenance will not affect the wired networks in these three buildings, nor will it affect wireless in other buildings on campus.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Wednesday, June 17, 2020

RESOLVED: Authentication Service Outage

RESOLVED: ITS was able fix the issue. All MC services are accessible via log in. 

Manhattan College is currently experiencing an authentication issue preventing users from being able to log in into MC services (if not previously signed in). Service include email, Moodle, SelfService, etc.

ITS is currently investigating the problem and will post an update as soon as possible.

Grid View Version 1.37 and Sidebar Layout

This morning a new version of the Grid View extension was released.  The latest version is 1.37.  Please make sure:

  • Your computer's operating system is fully updated.  
  • Your Chrome browser is fully updated
  • Your Grid View extension is at 1.37
Before turning on Grid View, make sure that you first change the native Google Meet layout to "Sidebar".  These instructions show how to do this.

If you are still experiencing issues, please email its@manhattan.edu to report the issue.

Please make sure to subscribe to the blog for updates.

Tuesday, June 16, 2020

Manhattan College ITS Statement - Unemployment Claim Fraud

Manhattan College has received some inquiries from our community with respect to the ongoing nationwide unemployment benefit fraud scam. Reports of unemployment fraud have been widely identified in neighboring states such as Massachusetts and Pennsylvania, and are now being reported in New York.

At this time, Manhattan College ITS has determined that none of its internal systems have been compromised and no intrusion has occurred. Our analysis has revealed that the data breach(s) resulting in the fraudulent unemployment claims are not associated with Manhattan College.

We are in contact with relevant data processing partners, however, we have not been informed to date of any breaches that would have exposed the personal information of Manhattan College employees as required by law.

If you believe that you are a victim of unemployment fraud, you should alert your state’s Department of Labor by following the U.S. Department of Labor's guidance. Manhattan College ITS also provides a summary of remediation steps.

Manhattan College ITS continues to actively monitor this situation. Protecting our community and their data from malicious activity is a top priority for ITS.

List of responses:

GridView Extension Broken

Update:
At 11:00 AM the ITS team performed a test of the GridView extension version 1.36 that was released this morning.  While the issue with showing attendees in a single column has been fixed, unfortunately we found that it has a new issue.  Once the meeting hits 16 attendees, the browser crashes.  We recommend NOT using GridView until this issue is resolved.  In the meantime please use the Google Meet Native Layouts.  This Knowledge Base Article explains how to use the Google Meet Native Layouts.


Original Post:
ITS is aware that an update to Google Meet has broken the GridView Extension.  A new version was released this morning that ITS will be testing this morning.  We will notify the community of our findings.

Friday, June 12, 2020

Update to Tiled View in Google Meet

Be on the lookout for an updated version of Tiled View in Google Meet! 

Google has announced that they are releasing an improvement to the Tiled View on Google Meet. The improvement will allow users to see other attendees even when someone else is presenting. For more information about this update please visit this link.  

For additional information about the different views and how they work please reference our knowledge base article

Thursday, June 11, 2020

Manage Multiple Google Accounts with Ease using Delegated Accounts or Chrome Profiles

If you work with more than one Google account, you’ve likely had some frustrating experiences. This blog post will provide you with some tools to make managing these multiple accounts a breeze. We would like to bring your attention to Delegated Accounts and Chrome Profiles and the different benefits of each. Please refer to the chart below for a summation of the main benefits of each tool. For more information on how to set up and use these tools please reference our knowledge base articles linked below.

Delegate accounts: you may want to give access to your email account to another person. Mail delegation allows the delegate to read, send, and delete messages on your behalf through their own account. Please reference this article for how to set up a Delegated Account.

For example, a manager can delegate email access to another person in their organization, such as an administrative assistant. Another great use for delegation is shared email accounts




Important things to note:

1. Delegated accounts cannot be accessed via mobile applications, ONLY on computers.


2. After a delegated email is set up, it may take a few seconds to a few hours for the changed to reflect in your account. Please refresh the tab where the account is open frequently until you see the change has been applied.

COMPLETE: Leo 4th Floor Network Maintenance

UPDATE: This maintenance has been complete. Both wired and wireless networks have been restored to Leo 4th floor. If you continue to experience poor or no network services while on Leo 4th floor, please contact ITS.

Starting on Friday, June 12, 2020, both of the wired and wireless networks in Leo 4th floor will be down while ITS and the Leo/Higgins construction company work on the IT closet.

In order to better provide wired and wireless services for the new renovations throughout Leo 4th floor, ITS is working with the construction company to tidy up and fix our IT network closet. While this is being done, both the wired and wireless networks for the 4th floor only will be down. This will not affect the rest of the building, nor will it affect the rest of campus.

As of right now, there is no time limit as to when this maintenance will be complete, though we will work as fast as we can to get the network back up. We apologize for any inconvenience that this may cause and will update the community with any updates. If you have any questions, please do not hesitate to contact ITS by emailing us at its@manhattan.edu.

Wednesday, June 10, 2020

COMPLETE: Horan Hall - Brief Network Outage - 6/12 at 2pm

UPDATE: As of about 230pm this afternoon, this generator test has been completed successfully.

Physical Plant will be conducting a generator test in Horan Hall on Friday, June 12th at approximately 2pm.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Thursday, June 4, 2020

Important Message About The Manhattan College Transition to Google Chat on June 15th

We’re excited to share that we’ll be transitioning everyone at Manhattan College to Google’s newest enterprise-grade collaboration product, Google Chat. Chat has a modern/easy viewing interface as well as team rooms that support better team collaboration, emoji reactions to make work fun, and bots to help you be more productive. Manhattan College is receiving early access to some great new features, such as an upgraded Gmail integration and the ability to chat with external users (non-Manhattan College users).

Beginning Monday, June 15th, 2020, all teams will be using Chat for direct messages (DMs), group messages, and team discussions. Classic Hangouts apps will no longer be accessible in Gmail..

How do I get Google Chat?


It's important to do the following before 6/15 as classic Hangout apps will stop working:
  1. Explore the new Web experience at chat.google.com
  2. Download the new mobile app for Android or iOS.
  3. Please make sure you install the Chat mobile app (Android or iOS) before 6/15 to minimize chances of missed messages.
  4. Download the new standalone desktop app if you've been using the classic Hangouts Chrome extension or app. You'll be able to access the desktop app from a prompt that will appear inside chat.google.com
  5. On 6/15, refresh your Gmail to get the new Chat in Gmail experience.

Where do I find my old chats?

  1. You will be able to continue recent direct messages from classic Hangouts in Google Chat, but group messages from classic Hangouts (including their history) will not be migrated to Google Chat. This means on 6/15 you will no longer see any group messages you had using classic Hangouts in your Google Chat.
  2. All previous chat history from classic Hangouts will be accessible in the Gmail Chat label.
  3. The classic Hangouts web interface for chat, hangouts.google.com will remain available during this transition in case you need more time to access and move certain group conversations. Users cannot chat in classic Hangouts by visiting hangouts.google.com in a mobile browser. Using hangouts.google.com will be the only way to access your classic Hangouts group chats.
  4. The classic Hangouts bot in Chat will also notify you of missed group messages from classic Hangouts. This means if you are using Google Chat and someone messages a classic Hangouts group you are in, you will receive a message with a link to the conversation. Please use this link for further assistance if you need to add the classic Hangouts bot to Google Chat. 

What are the limitations of Chat?


1. Google Voice and Google Fi are not currently available through Chat:
    • Users who already have a Google Voice account can access Google Voice at voice.google.com, by selecting Voice from the App launcher , or by downloading the Google Voice app (Android, iOS).
    •  Google Fi users must use the default SMS app on their mobile device to send and receive SMS messages
2. Group messages from classic Hangouts (including their history) will not be migrated to Chat. Users can still access these group messages in hangouts.google.com.

       If you have important group messages in classic Hangouts, we recommend that you recreate them as Rooms in the new Chat.


3. Group direct messages and rooms that are started in the new Chat will not send messages to users who are still on the classic Hangouts apps.

Where do I go for help?

G Suite Learning Center for more information about the new Chat.



Tuesday, June 2, 2020

Updated GridView Extension Available

A new version of the GridView Chrome extension has been released. The current version is 1.35. You should get the latest version automatically. If you haven’t already received the update and want to manually update, please view these instructions.


Previously ITS had reported a fix for the removal of more than one GridView extension. We have been made aware that some users are still experiencing issues after removing the second extension. This is, because you may need to clear your cache after you uninstall the extension. Please refer to this article for further assistance with clearing your cache.

Friday, May 29, 2020

GridView Issue Update

ITS has been monitoring the Google Meet GridView extension problem. At this point we have identified the main problem being that some users have more than one GridView extension installed. Please reference these instructions for how to remove the second extension.


This double extension can be caused if you are using different gmail accounts. ITS recommends that you use Chrome profiles to prevent this from happening. Chrome profiles help to keep all of your different gmail accounts and apps separate. For more information about managing profiles please refer to the below links.

Managing People on Chrome Accounts in Mac OS X

Managing People on Chrome Accounts in Windows


Users have also reported having issues viewing all the participants of a meeting during the meet. This could be because the GridView has many different viewing settings and needs to be tailored to the users viewing needs. For more information about the viewing features of the GridView check out this article.

Wednesday, May 27, 2020

Degree Works Upgrade - May 30th-31st


Dear Campus Community,

On May 30th - 31st, Information Technology Services will be upgrading Degree Works.  During this time, Degree Works will not be available.  Thank you for your patience.

Information Technology Services

Tuesday, May 26, 2020

Google Meet Grid View Issue

ITS has been made aware that some users are experiencing issues when using the GridView extension.


If you are experiencing an issue, we recommend that you use Google Meet’s native tile view. This is only temporary until the issue has been resolved by the developer.


ITS is monitoring the problem and will communicate any additional information that we receive.

Monday, May 18, 2020

COMPLETE: Horan Hall - Brief Network Outage - 5/21 at 830am

UPDATE: As of 9:30am, this generator test has been completed. Please contact ITS if you continue to have any network issues.

Physical Plant will be conducting a generator test in Horan Hall on Thursday, May 21st at approximately 830am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Wednesday, May 13, 2020

Remote Working and Learning Feedback Needed!

As we have come to the end of a historical semester, ITS needs your feedback! 


ITS is evaluating our services and response to the 2020 COVID-19 pandemic in relation to the transition to online working and learning. We have specifically designed a survey for students, professors, and administration/staff to fill out.

If you fall into more than one of these categories, please fill out the correct surveys based on your roles. For example, if you are admin/staff but also took a class this semester you would fill out the Admin/Staff AND the Student survey.

These surveys are anonymous and ITS encourages you to please fill them out as thoroughly and honestly as you can.

Please note that you must be signed into your @manhattan.edu account to access the surveys.

Student Survey

Professor Survey

Admin/Staff Survey



Tuesday, May 5, 2020

Check out Manhattan College's First Ever ITS Chatbot Beta!

🎉 ITS would like to introduce our brand new Client Services & Operations Chatbot Beta! 🎉

For the first time ever ITS at Manhattan College will be rolling out a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by one of our STARS, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter. You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.

The Chatbot is running through Hangouts Chat and is easy to install. To install the Chatbot in your Hangouts please follow these instructions.


ITS is very excited about the deployment of the Chatbot Beta and would like to encourage you to take advantage of it! As this is a Beta version of a Chatbot we are looking for as much feedback as possible. Please fill out our CS&O Chatbot Survey and give us any feedback you may have.

Thursday, April 30, 2020

Susie's Tech Tips #3: Home WiFi Tips

As we continue to work remotely from our personal devices and technologies, it is important that we remember that the WiFi we are accustomed to having access to at the college is not the same as at home. 


ITS would like to offer some tips that might be helpful in getting the most out of your personal internet connection! 


1. Consider if your internet is really the issue. The issue might actually be the device you are using. A good way to test this is to restart the device you are using, and see if you are able to better connect to your internet. Sometimes all it needs is a restart. 

2. Determine the speed of your internet by running a speed test. This is easy and can be done by getting whatever device you are using as close to your router as possible. Next, turn the WiFi on your device off and then back on again. Once that is done go to speedtest.net, and there you can run a very quick test. For sufficient WiFi your speed should have at least 10 mbps download and 5mbps upload for watching videos and video conferencing. 

3. Make your WiFi more accessible. Wifi can be thought of similarly to music coming out of a speaker. The closer you are to it the more clearly you can hear it. You should consider moving your router. Sometimes the shape of your home can create a barrier for your wifi, and moving it to a more central location in your home, or closer to where you are working could help alleviate some of your connection issues. 

4. "Have you tried turning it off and then back on again?" A timeless question, that although seems trivial, holds quite a bit of power. Resetting your router and leaving it off for 15-30 seconds  can be a very helpful and successful troubleshooting tool for connectivity issues. 

5. Get the most out of your Internet Service Provider (ISP). Ask about upgrading your service, or updating your modem. Additionally you might want to consider doing some research and seeing what the BEST ISP in your area is, and switching to that ISP if you are not already using them. 

6. Preserve and persevere! If you have done everything you possibly can and are currently working on the fastest WiFi that you are able to receive, then you must preserve the bandwidth that you have. This means that you have to do things such as turning off anything that uses a lot of data, like iCloud or Dropbox, turning off your camera when video chatting, or using your phone as a personal hotspot and tethering it to your computer. 

To find out more about these tips and others like them please reference this article

If you have a moment, it would be greatly appreciated if you could fill out this form to provide feedback or ask questions about this tip!

Wednesday, April 29, 2020

COMPLETE: Horan Hall - Brief Network Outage 4/30 - 10am

UPDATE: As of 10:30am, this generator test has been completed.

Physical Plant will be conducting a generator test in Horan Hall on Thursday, April 30th at approximately 10am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Tuesday, April 28, 2020

Friendly Reminder: 4 Brand New Google Meet Features

This is a friendly reminder that Google is rolling out 4 new top requested features. These new features will help ensure that your future Google Meets run seamlessly and effortlessly.  You will be able to focus more on your meeting now! 


1. Tiled layouts for larger calls. You can now see 10+ people in a tiled view during your meetings.

2. Present higher-quality video content with audio. This means that you will now be able to more successfully show a video with audio while you are presenting to a meeting. This can be done by now selecting "present a Chrome tab" when sharing your screen. 

3. Low light mode. Google Meet can now auto adjust your video to make you more visible when you are in sub-optimal lighting conditions. This is currently being rolled out for smart phone users but will become available to web users in the future. 

4. Noise cancellation. Meet can now filter out some background noises such as the dog barking or the sound of someone typing while you are in the meeting. 

These features will be rolled out within the next couple of weeks, with some users possibly already having access to them. For more information on these features and their timelines,  please visit this link

Friendly Reminder To Back Up Your Data


With the convenience of the cloud and apps like Google Drive, it’s pretty easy to forget to back up your data. This is just a friendly reminder to do so!

Data on Google Drive:

Make sure that you have all of your data backed up either on your hard drive, a storage device, or a separate cloud storage service.

File Streaming:

If you are using Drive File Stream, it is very important that you are regularly checking drive.google.com to make sure that your data is syncing/saving properly. 

Once you’re logged into your google drive via web browser make sure that any files you worked on using drive file stream are present and up to date. You can access your drive via file stream or web browser on any device

Losing data can be incredibly stressful, but it is preventable! Here are some previously shared tips: 

  • Your critical data should never reside in a single place.
  • The ideal backup strategy will typically include both an online backup service (Google Drive) to ensure your data is secure no matter what happens to your mobile device or computer.
  • Running consistent, automatic backups is a straightforward process that will take a little time to set up and will require even less to maintain.
  • Backups can be configured to run in real time when files on your computer are changed.
  • Routinely test your backup solution to ensure you can recover your data in the event that you do actually need to restore from a backup.
If you have any questions or concerns about this please reference our knowledge base articles or contact the ITS Help Desk for further assistance! 

Moodle Outage

Update 11:00AM 4/28/20:

Moodle is fully operational.

Update 10:31AM 4/28/20: 

ITS is still investigating.  Moodle seems to be back up and fully functional.  If you are still experiencing issues, submit a ticket.  We will update again when we have confirmed the system is completely up and running.

Original Alert 10:22AM 4/28/20:

ITS is currently investigating an issue with Moodle.  Currently no one is able to access Moodle.  We will update you when we have more information.

Thursday, April 23, 2020

2 New Student Employment Opportunities!!

The Technology Training Team of ITS is hiring and looking to hire at least 2 new student employees.

The positions are for that of a Technical Writer (Work Study) and Video Specialist (Work Study)!! They are both 20 hrs/week and can be done remotely!! The start date is ASAP!!

  • The Technical Writer is responsible for helping the Technology Trainer create documentation and training for various technologies, softwares, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.   

  • The Video Specialist is responsible for helping the Technology Trainer create video tutorials and trainings for various technologies, softwares, programs, devices, and equipment, etc. 

Both of these positions are listed on the Student Employment website. Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

4 Brand New Top Requested Features In Google Meet!

Google is rolling out 4 new top requested features. These new features will help ensure that your future Google Meets run seamlessly and effortlessly.  You will be able to focus more on your meeting now! 


1. Tiled layouts for larger calls. You can now see 10+ people in a tiled view during your meetings.

2. Present higher-quality video content with audio. This means that you will now be able to more successfully show a video with audio while you are presenting to a meeting. This can be done by now selecting "present a Chrome tab" when sharing your screen. 

3. Low light mode. Google Meet can now auto adjust your video to make you more visible when you are in sub-optimal lighting conditions. This is currently being rolled out for smart phone users but will become available to web users in the future. 

4. Noise cancellation. Meet can now filter out some background noises such as the dog barking or the sound of someone typing while you are in the meeting. 

These features will be rolled out within the next couple of weeks, with some users possibly already having access to them. For more information on these features and their timelines,  please visit this link

Monday, April 20, 2020

New Version of Chrome Grid View

A new version of the GridView extension for Google Meet has been released.


This is because Google has released a new version of the GridView which can be downloaded from here.

You will need to select “Add to Chrome” and then a window will appear asking your permission to add the extension, select “Add extension”.

1.



2.


Once you have added this extension you will have the most up to date version of GridView.

Check out Manhattan College's First Ever ITS Chatbot Beta!

🎉 ITS would like to introduce our brand new Client Services & Operations Chatbot Beta! 🎉

For the first time ever ITS at Manhattan College will be rolling out a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by one of our STARS, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter. You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.

The Chatbot is running through Hangouts Chat and is easy to install. To install the Chatbot in your Hangouts please follow these instructions.


ITS is very excited about the deployment of the Chatbot Beta and would like to encourage you to take advantage of it! As this is a Beta version of a Chatbot we are looking for as much feedback as possible. Please fill out our CS&O Chatbot Survey and give us any feedback you may have.

Friday, April 17, 2020

Join a Google Meet Directly From Your Email!

Google has announced that it will be releasing a new feature which will allow you to join a Google Meet directly from your Gmail account. This means that you can now create or join a meeting right from you inbox!

Be on the lookout for this new feature as Google has begun to roll it out. For more information on what this new feature will look like and how to use it, check out this link.

Thursday, April 16, 2020

Google Meet Grid View Distubance Due To Chrome Update

ITS is aware that some people may be experiencing issues with their Google Meet grid view extension. If you are having issues please know that it is due to the release of a new Chrome update. If you continue to experience disruptions to your Grid View extension please make sure that you have updated your Chrome browser and are using the latest version of Chrome. In addition to this ITS recommends that after your update your browser, uninstall and then reinstall the extension if you are still experiencing issues. 

You can check what version of Chrome you are using by accessing your Chrome settings or by following these directions. Please use this link for further assistance to update Google Chrome.

Tuesday, April 14, 2020

G Suite To Extend Access To Advanced Features Through September

Google has announced that they will now be extending their free access to advanced Google Meet video conferencing capabilities through September 30th, 2020. This extension is intended to help provide resources for remote working and learning during the pandemic.

Additionally, Google also announced that they will be dropping the word "Hangouts" from Google Meet. Please be on the lookout for this change as they have begun the process of removing the word. For more resources on Google Meet please refer to our knowledge base.

Stay safe and healthy!



Monday, April 13, 2020

RESOVLED: Lee Hall and Draddy Gymnasium Power Outage

UPDATE: As of about 6am this morning, the power has been restored to both Lee Hall and Draddy Gymnasium. Both wired and wireless services should be working as intended.

ITS is aware of a network outage affecting both Lee Hall and Draddy Gymnasium at this time.

As of about 2:53pm, both the wired and wireless networks in Lee Hall and Draddy went down due to a power outage. Lee Hall is currently on a generator at this time and very limited network services have been restored.

ITS is currently waiting to hear back from Physical Plant about when power will be restored to both buildings, however, we do not have an exact time as to when this will happen. ITS will update the campus community as soon as we can. We apologize for any inconvenience that this may cause.

If you have any questions, please do not hesitate to contact ITS at its@manhattan.edu.

Tuesday, April 7, 2020

Remote Teaching FAQ

Our Instructional Design team has created a Remote Teaching FAQ resource. This resource address some Moodle and Google Meet topics that pertain to teaching remotely.  


Please use this link to access the resource. 

Additionally, this link has been added to the Manhattan College ITS Blog sidebar for convenient access and a knowledge base article has been created containing the link.  The article can be found within the "Working Remote" category under "Remote Teaching FAQ".

Please follow these directions to subscribe to the ITS blog and be the first to see blog posts containing helpful tips and information. 


Monday, April 6, 2020

Grid View for Google Meet available in Chrome Browser

ITS would like to announce some good news! Grid View for Google Meet will now be available in your Chrome Browser for all accounts managed by Manhattan college, meaning all @manhattan.edu accounts. Below please find some important information regarding this feature:

  • Be on the lookout for this change as it will be occurring in the next 24 hours. It will automatically be added to your browser.
  • Make sure that you are signed into your Manhattan College account in Chrome. If you are not logged into Chrome please use this link to login. If you are logged in with a personal account then you will not see this change.
    • If you are unsure about managing different profiles in Chrome please reference this article for windows users or this article for mac users


If you would like to install the extension before it is added please reference this article for guidance and installation tutorial below:


Manhattan College’s First Ever ITS Chatbot to Go Live!

🎉 ITS would like to introduce our brand new Client Services & Operations Chatbot Beta! 🎉

For the first time ever ITS at Manhattan College will be rolling out a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by one of our STARS, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter. You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.

The Chatbot is running through Hangouts Chat and is easy to install. To install the Chatbot in your Hangouts please follow these instructions.


ITS is very excited about the deployment of the Chatbot Beta and would like to encourage you to take advantage of it! As this is a Beta version of a Chatbot we are looking for as much feedback as possible. Please fill out our CS&O Chatbot Survey and give us any feedback you may have.

Thursday, April 2, 2020

Friendly Reminder To Back Up Your Data


With the convenience of the cloud and apps like Google Drive, it’s pretty easy to forget to back up your data. This is just a friendly reminder to do so!

Data on Google Drive:

Make sure that you have all of your data backed up either on your hard drive, a storage device, or a separate cloud storage service.

File Streaming:

If you are using Drive File Stream, it is very important that you are regularly checking drive.google.com to make sure that your data is syncing/saving properly. 

Once you’re logged into your google drive via web browser make sure that any files you worked on using drive file stream are present and up to date. You can access your drive via file stream or web browser on any device

Losing data can be incredibly stressful, but it is preventable! Here are some previously shared tips: 

  • Your critical data should never reside in a single place.
  • The ideal backup strategy will typically include both an online backup service (Google Drive) to ensure your data is secure no matter what happens to your mobile device or computer.
  • Running consistent, automatic backups is a straightforward process that will take a little time to set up and will require even less to maintain.
  • Backups can be configured to run in real time when files on your computer are changed.
  • Routinely test your backup solution to ensure you can recover your data in the event that you do actually need to restore from a backup.
If you have any questions or concerns about this please reference our knowledge base articles or contact the ITS Help Desk for further assistance! 

Wednesday, April 1, 2020

Susies Tech Tips #2

Tech Tip #2 
This weeks tech tip focuses on how to get the fastest response/help when you are creating a ticket. As we have transitioned to online learning and working and issues arise, this tip will help you to create a ticket that has all the right information so ITS can help you faster! 

When you are submitting a ticket it is important for ITS to know as much as possible about your request.
For faster help please reference the suggestions below for creating a ticket: 
  1. Describe what you are trying to accomplish.
    Ex: You are unable to enter your Jaspernet account.
    Make sure that you specify which service you are trying to log into (email, banner, self service, etc.)
  2. Describe what you tried to do to accomplish this.
    Ex: You are not able to log into Banner.
    Make sure to differentiate if it is a problem that is causing you to receive any kind of error message for or if you have forgotten your login credentials.
  3. Describe exactly what happens and include screenshots.
    Ex: You are receiving an error message when trying to upload something to Moodle.
    Explain step by step starting from when you login to Moodle up until you receive the error message and how many times you tried to do this. Make sure that you take a screenshot, if possible, of the message and attach it to the ticket.
  4. Other important details to include:
  • Time and Date
  • Is this a recurring issue?
  • What is your computer make and model? 
  • What operating system version are you running?
  • What browser version are you running?
  • If you are having problems with a software, what version are you using?

** Bonus Tip ** 

While most people are aware that you can create a ticket by emailing ITS, we would also like to encourage you to use our vast Service Catalog to submit tickets. Submitting via the service catalog ensures that your ticket is going to the appropriate team right away and will result in a faster resolution. 

For more help, please contact ITS at its@manhattan.edu or 718-862-7973

Tuesday, March 31, 2020

Why Cybersecurity Matters during the COVID-19 Pandemic

The current COVID-19 pandemic has lead us to be more dependent on our computers. As a result, this makes us more susceptible to cyber attacks such as phishing, hacking, social engineering, and more.

Why is it important to avoid succumbing to these cyber attacks?


1. A heightened dependency on digital infrastructure raises the cost of failure.

In a pandemic of this scale - with cases of coronavirus reported in more than 150 countries - dependency on digital communications multiplies. The Internet has almost instantly become the channel for effective human interaction and the primary way we work, contact and support one another.

In today’s unprecedented context, a cyberattack that deprives organizations or families of access to their devices, data or the internet could be devastating and even deadly: In a worst-case scenario, broad-based cyberattacks could cause widespread infrastructure failures that take entire communities or cities offline, obstructing healthcare providers, public systems and networks.

2. Cybercrime exploits fear and uncertainty.

Cybercriminals exploit human weakness to penetrate systemic defenses. In a crisis situation, particularly if prolonged, people tend to make mistakes they would not have made otherwise. Online, making a mistake in terms of which link you click on or who you trust with your data can cost you dearly.

The vast majority of cyberattacks - by some estimates, 98% - deploy social engineering methods. Cybercriminals are extremely creative in devising new ways to exploit users and technology to access passwords, networks and data, often capitalizing on popular topics and trends to tempt users into unsafe online behavior.

Stress can incite users to take actions that would be considered irrational in other circumstances. For example, a recent global cyberattack targeted people looking for visuals of the spread of COVID-19. The malware was concealed in a map displaying coronavirus statistics loaded from a legitimate online source. Viewers were asked to download and run a malicious application that compromised the computer and allowed hackers to access stored passwords.

3. More time online could lead to riskier behavior.

there could be hidden risks in requests for credit card information or installation of specialized viewing applications. Always, and especially during the pandemic, clicking on the wrong link or expanding surfing habits can be extremely dangerous and costly.



What can you do to prevent this?

1. Step up your cyber hygiene standards.

In addition to washing your hands after every physical contact to prevent the spread of COVID-19 and using an appropriate alcohol-based cleaning solution on your phone, keyboard, game controllers and remote controls, take the time to review your digital hygiene habits. Check that you have a long, complex router password for your home WiFi and that system firewalls are active on your router. Ensure you’re not reusing passwords across the web (a password manager is a great investment).

2. Be extra vigilant on verification

Be far more careful than usual when installing software and giving out any personal information. Don’t click on links from email. When signing up to new services, verify the source of every URL and ensure the programs or apps you install are the original versions from a trusted source. Digital viruses spread much like physical ones; your potential mistakes online could very well contaminate others in your organization, an address book or the wider community.

3. Follow official updates.

Just as you pay attention to trusted sources of data on the spread and impact of COVID-19, be sure to update your system software and applications regularly to patch any weaknesses that may be exploited. If at any stage you feel that the advice you’re being given sounds bizarre - whether the virus threat is offline or digital - search the Internet to see whether others have similar concerns and look for a well-known site that can help verify the legitimacy of the information.

Google Hangouts Feature Requests and Solutions


As the College has transitioned to online learning, we have been made aware of several frequently requested features for Google Hangouts Meet. As ITS only supports Google Hangouts Meet we have done some research to find solutions for these feature requests. Below please find the resolutions and follow this link for more detailed information regarding these resolutions.


Feature Request
Solution 
Grid View in Hangouts Meet 
Use this link to download a chrome extension for grid view. 
Breakout rooms
Create additional meeting rooms and share link with groups. 
Whiteboard feature
Use Google Jamboard to create 
collaborative Jams and share your  screen during meeting. 

For more help, please contact ITS at its@manhattan.edu or 718-862-7973

Thursday, March 26, 2020

8 Essential Tips For Recording Professional Quality Videos From Home


If you are looking for some quality tips from an award winning professional on how to record quality video while you are working from home, then look no further!


Laura Meoli Ferrigon is the Assistant Director of Digital Media here at Manhattan College and has shared with us an article that she wrote, listing 8 essential tips for recording professional quality videos at home. Check it out!  


For those of you don't know Laura, she is an Emmy Award-winning filmmaker with 10 years experience creating multimedia for organizations, brands and individuals. She has written a book and also won various other awards! Visit her website to find out more about her and her work.

Monday, March 23, 2020

Top 5 Reasons Why Google Hangouts Meet Is Best For Remote Learning/Working


Google Hangouts Meet and Google Hangouts Classic are two very useful tools to allow live interactive meetings. However during this time, ITS would like to recommend that you use Google Hangouts Meet for all of your remote working/teaching sessions. ITS is only supporting Google Hangouts Meet issues. Please consider the following when you are setting up a large online video conference meeting.

meet.google.com looks like this when you type in the url:


1. Google Hangouts Meet is the preferred meeting option because it allows you to invite up to 100 people to a meeting where Hangouts only allows you to invite up to 10 people. Using Google Hangouts Meet ensures that every invited participant in your meeting will be able to join without getting kicked out due to capacity.

2. You are able to record your meeting so that you can review it later and/or share it with others. This recording is downloaded into your Google Drive once the recording is complete.

3. Google Hangouts Meet allows you to share your screen and still keep your shared frame at the same time. This means that your participants will be able to see your screen and you or whatever you have in the frame at the same time.

4. You can turn on on Captions using Google Hangouts Meet. This means people will be able to both see and hear what you are saying.

5. Additionally you can also change the layout of your screen during the video conference to adjust to the type of screen you need. This means that you can change your layout to show Questions and Comments on the side or make your frame the large one and others who have joined smaller. This can be a useful tool if you are in a meeting with more than 5 people.

Friday, March 20, 2020

Client Services Coverage for the Rest of the Spring Semester [Online Only]

As the college is experiencing some disturbances to its normal routine, ITS would like to take this time to update you about our support plan for the duration of this disruption to normal operations. We are striving to keep our support as smooth and regular as possible. We are also asking you to understand that we are taking precautions by practicing social distancing, to keep everyone safe and healthy. Please keep this in mind as you are reading our updates.

  • All physical Client Services office locations will be closed for the duration.  There will be no physical on campus support resources.
  • You will need to submit tickets either via email at its@manhattan.edu or, for more rapid replies, use this request form. We will not have anyone answering phones, but will reply to voicemails. The fastest way to reach us is to use this request form.
  • We are striving to maintain our normal staffing coverage remotely. As per usual, coverage is reliant on student availability.
  • Please also keep an eye on our blog posts and announcements as the situation changes minute by minute, we will update the blog to communicate any changes to operational status. Please follow these instructions to subscribe to the blog.

Thursday, March 19, 2020

Director of Client Services & Operations and IT Training Coordinator to participate in nationwide webinar on remote teaching/working!

On Friday March 27th, 2020 from 11:00AM- 12:00PM Richard Musal, Director of Client Services & Operations, and Susanne Leavey, IT Training Coordinator, will be participating in a nationwide Webinar titled, “Higher Ed IT Leaders Share Insights for Managing Remote End-Users & Teamwork” hosted by TeamDynamix.

They will be discussing how ITS has been managing and coordinating the transition to remote learning and working on campus using our online ticketing system and knowledge base. If you are interested in learning more about this please use this link to register.


RESOLVED: Hayden Hall Network Outage

RESOLVED: As of 1130am, the network outage in Hayden Hall has been resolved. If you continue to have any network issues in Hayden Hall, please contact ITS.

ITS is aware of a network outage that is affecting Hayden Hall.

At this time, only the wired network is affected in some offices. The wireless network should not be affected at all. No other buildings are affected by this outage as well. We are currently troubleshooting the issue and will update the community as soon as we can.

If you have any questions, please contact ITS at its@manhattan.edu or by calling 718-862-7973. We apologize for this inconvenience.

Wednesday, March 18, 2020

COMPLETE: MCS, ProDev, and LMSCourseDev Moodle Maintenance - Friday 3/20/2020 8AM-12PM

UPDATE:  As of approximately 9AM Friday 3/20/2020, Moodle Community Service, ProDev, and LMSCourseDev updates are complete and the systems are back online. 

COMPLETE: MCS, ProDev, and LMSCourseDev Moodle system maintenance has been scheduled for Friday 3/20/2020 from 8AM-12AM and will be OFFLINE. The main Moodle system (lms.manhattan.edu) will not be affected.

COMPLETE: Moodle Scheduled Maintenance to Friday 3/20/2020 6:30AM-9:00AM

UPDATE: As of 7:20AM Friday 3/29/2020, the Moodle scheduled maintenance and updates have been completed. Moodle is now AVAILABLE


The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 6:30AM on Friday 3/20/20 to implement important system updates. We anticipate that the maintenance will be completed between 6:30AM - 9AM during which time the Moodle system will be UNAVAILABLE.


Tuesday, March 17, 2020

RLC Help Desk Closure

The ITS Help Desk located in RLC will be closed until further notice. 

As of Wednesday March, 18th the ITS Help Desk located in RLC will be closed until further notice. The Jasper office will remain open with very limited staffing. 

Please be mindful of this when you are submitting tickets and requesting consultations. ITS would like to encourage you to search our Knowledge Base to try and troubleshoot problems independently. Additionally please use this link to reference Remote Working resources.

ITS is thankful for your patience during this challenging time, stay safe and healthy everyone! 


For additional information, please contact ITS at its@manhattan.edu or 718-862-7973