AirPlay Powered by Kramer VIA Go End of Support & May Not Work

The AirPlay devices in some rooms are powered by Kramer Via Gos. These devices are end of life and no longer supported. They are buggy and may or may not work. If your device does not work, it is recommended that you use a hard wired connection. We are working on a plan to replace these devices with the supported Airtame devices. Rooms that currently have the next generation Airtames work without issue.

Important Reminder: Update VIA App

ITS is aware that some clients are experiencing issues when using the Kramer screencasting program. We will begin to update the Kramer Systems soon and ask that you do the following:

We are asking that you check to make sure that your App on your device is fully up to date. When you open the app up and it prompts you to update to the latest version, please do so. This will help to mitigate potential issues during usage. 

Fix for AirPlay Connection Issues Using Room Name

We noticed an uptick in tickets for AirPlay Not Connecting to Room Name issues this week and thought it would be good to remind everyone of this Knowledge Article that explains how to fix the issue when attempting to connect to an AirPlay using the VIA App and Room Name.  See the article for more information.

AirPlay Update

Note that over the course of the next few weeks, all AirPlay devices on campus will be receiving a software update that should improve performance.  While we do not expect service interruption, it is always a possibility.  If you run into an issue with AirPlay, make sure to email its@manhattan.edu so that we can investigate accordingly.

ITS to Launch Virtual Technology Showcase

Virtual Technology Showcase at Manhattan College will commence for 12 Weeks

ITS will be releasing a Virtual Technology Showcase on the Manhattan College ITS Blog that will extend over the course of 12 weeks.

The objective of the Showcase is to familiarize the Manhattan College community with the technology found at the college as well as the initiatives started by Manhattan College IT Services. The blog posts will highlight the ways technology can improve your daily experience at the college.

Each topic consists of information and instructions regarding the technology for that week as well as a questionnaire at the end asking for various feedback.

Topics to be covered include:

• Kramer VIA GO Wireless Presentation (aka AirPlayV2) 
• Crestron Multihead Connection
• Web Print Wireless Printing
• formMule Google Sheet Addon that allows you to easily send mail merges
• Jamboard a collaborative digital whiteboard
• Lynda.com
• Glance MC App
• G Suite Productivity Apps
• Badging: Digital Badges provide a way to showcase an accomplishment or skill 
• LabSeat
• Google Hangouts Meet Hardware
• 25Live the college's room scheduling software

Frozen Screen Displaying on AirPlay V2 Powered by Kramer

Please note there have been several instances of Kramer VIA devices freezing. This can happen during a presentation or when you first arrive at a podium.  We have reached out to Kramer Technical Support with this issue and are waiting to hear back from them.

Review this Frozen Screen Displaying on AirPlay V2 Powered by Kramer KBA to learn strategies on how to address the frozen Kramer issue.

For help with getting started with Kramer VIA please contact:  

ITS@manhattan.edu or TEL:  718-862-7973