This is your semesterly reminder to submit a request if you need the name on your phone caller ID to be updated. Note that the Naming convention is Last Name First Initial (ex: Musal R).
Updates and news on how technology is changing in Manhattan University.
Tuesday, February 4, 2025
Tuesday, January 28, 2025
Update Campus Directory
This is your semesterly reminder to make sure that your Campus Directory entry is correct. Make sure the phone number and office location is correct. If you need an update, review these instructions.
Friday, September 13, 2024
Network Issue Affecting Phone System
Update 9/13/24 3:23PM: Outage resolved. All is working as per normal now.
We are aware of a network issue that is also affecting the phone system. Some VOIP phones will not work until this is resolved.
Wednesday, September 11, 2024
Voicemail to Email
Did you know that you can get your voicemail messages directly at your email inbox? By setting up voicemail to email, you never have to login to the voicemail system to check messages again. To setup voicemail to email now, fill out this form.
Tuesday, June 25, 2024
Voicemail to Email Outage
Update 6/28/24: Voicemail to email service restored.
ITS is aware of an outage impacting Voicemail to Email. We are working to correct this.
Monday, June 24, 2024
Emergency Maintenance of Telephone System 6PM Tonight
Update: Maintenance completed 6:30PM 6/24/24
In order to resolve an issue with the phone system, service will be suspended at 6PM. We expect the service to be down for an hour.
Tuesday, April 2, 2024
Voicemail System Maintenance April 2, 2024 5:30PM
Maintenance completed by 6pm 4/2/24.
ITS will be performing maintenance on the Voicemail System at 5:30PM today.
Monday, March 18, 2024
Phone System Maintenance Monday March 18 5:30PM
Update 6:01PM 3/18/24: Maintenance completed.
ITS will need to perform maintenance on the phone system at 5:30PM today. The phone system will be down for a few minutes.
Monday, March 11, 2024
Telephone Time Not Updating for Some Phones
Update 9:11AM 3/13/24: I confirmed with New Era support (Phone Company) that they had to manually fix the time in some systems. They are working on a program to automate this in the future as had been done in the past.
Update 12:18PM: Affected phones are starting to show the right time.
ITS is aware of an issue where some phones do not have the updated time. We have submitted a ticket to our phone support company and will update you when more information becomes available.
Monday, March 4, 2024
Update Desk Phone Caller ID
This is your semesterly reminder to submit a request if you need the name on your phone caller ID to be updated. Note that the Naming convention is Last Name First Initial (ex: Musal R).
Wednesday, February 14, 2024
Voicemail to Email
Did you know that you can get your voicemail messages directly at your email inbox? By setting up voicemail to email, you never have to login to the voicemail system to check messages again. To setup voicemail to email now, fill out this form.
Tuesday, February 13, 2024
Thursday, January 18, 2024
Telephone Support Now ITS
The telephone system is now supported by ITS. You can request support via phone@manhattan.edu or by filling out this form.
Friday, November 17, 2023
UPDATE: Telephone Outage 11/17/2023 Resolved
Dear Manhattan College Community,
The telephone service has been restored.
ITS will continue to monitor the situation.
Thank you for your patience.
Information Technology Services (ITS)
Tuesday, January 2, 2018
Leo Telephone Maintenance - Week of January 8th

Friday, October 18, 2013
Client Services Improved Telephone Response Time
Monday, September 9, 2013
New Feature - Voicemail to Email
Opt-In
The new voicemail-to-email feature is being offered as an opt-in service. Users are able to choose between traditional voicemail storage and retrieval or the option of forwarding all voicemail messages to their College email account - providing virtually limitless storage as well as the ability to store, sort, and forward voicemail message the same as email.
To opt-in to the voicemail-to-email feature, please click here.
Storing, Sorting, and Forwarding
Once voicemail is forwarded to your Manhattan College email account, you have the ability to sort/copy the messages to a "Voicemail" folder to make searching for new and past voicemail message a snap. Simply follow the instructions here to implement a Gmail filter and start organizing your voicemail messages.
Wednesday, March 13, 2013
Telephone System Upgrade - Handset Replacement Schedule
Basic functions of the new phones will work the same as your current phone - such as dialing, hold, and speakerphone. For more advanced features - including voicemail - you may need to refer documentation provided or attend a training session via this link - http://itsblog.manhattan.edu/p/telephone-system-upgrade-2013.html
There will be an announcement the week of 3/18 providing instructions on how to access the new voicemail system. Users will be required to activate their new voicemailbox. Optionally, you will be able to enable and configure advanced features such as voicemail-to-email.
Thank you for your patience and cooperation throughout this upgrade.
Friday, March 8, 2013
Telephone System Upgrade - Coming Soon.....
A signup-form is available to register for a training session: CLICK HERE
As part of the planned telephone system upgrade, new telephone handsets will be distributed to all users. These handsets will be on display at the information/training sessions and users will have the opportunity to try them out and ask questions. The goal of the upgrade was to ensure all campus users had a consistent, modern set of equipment and features. Images of these phones are below:
The majority of the work to complete the telephone system upgrade will happen the week of 3/18. During this time some telephone services may be unavailable to campus users. Installers will also take this opportunity to replace existing telephone handsets in all campus locations with a modern telephone handset similar to the photos above. Upon completion of the upgrade, users will need to update their voicemail settings and greeting - a task that may be completed in advance when attending a training session.
We are looking forward to a smooth transition to this new system and the new features including voicemail-to-email notification.
Wednesday, January 2, 2013
Campus Telephone System Upgrade
Campus Telephone System Upgrade
Work has begun to implement an updated campus telephone system over the next few months. Please be on the lookout for additional communication regarding this upgrade every couple of weeks. While much work still needs to be done to implement the new system, a design is in place and staff from the Telephone Department will be surveying campus locations to prepare for implementation.How will this affect me?
Expect access to a wide range of additional features including voicemail-to-email and a new modern telephone handset while keeping the same phone number. A project goal is that ALL telephone handsets will be upgraded and will include an LCD display. Details on features and handsets will be announced in the coming weeks.
When will the system change?
While much “behind-the-scenes” work will be done in January and February, we expect the system to “go live” in mid-to-late March - with much of the telephone handset replacement work being done over Spring Break.
How will I know how to use the new system?
The new telephone system will work the same for making and receiving calls. Training will be available to all campus users in the weeks leading up to the launch of the new system to address changes in the system as well as how to use new features. While much of the upgrade will be completed for you, users may be required to update their voicemail greeting or other personalized settings.
A project page has been created for the campus community to provide details regarding the upgrade and answer Frequently Asked Questions. Please follow the link to the Telephone System Upgrade 2013 project page.