Monday, November 30, 2020
Tuesday, November 24, 2020
COMPLETE 24-November-2020 7:50pm - EMERGENCY MAINTENANCE - Banner systems - 24-November-2020 @7pm
Complete: 24-November-2020 @7:50pm
All maintenance has been completed and systems are functioning normally.
ITS will be conducting emergency maintenance of the Banner Database at 7pm tonight 24-November-2020.
All Banner related systems will be inaccessible for approximately 3 hours including:
Banner Self-Service (SSB
Banner Faculty Attendance Trackin
Degreeworks (New Dashboard)
Degreeworks (Old Dashboard)
Banner Document Management
Enterprise Reporting (Argos)
Sunday, November 22, 2020
ITS Client Services Coverage for November 25, 2020 - January 18, 2021 - Online Only
- All physical Client Services office locations will be closed for the duration. All support will be remote. Onsite support will be provided as appropriate and must be arranged with advanced notice.
- As per usual, please request assistance via email at email@example.com or by calling 718-862-7973.
- We are striving to maintain our normal staffing coverage remotely. As per usual, coverage is reliant on student availability.
- Please also keep an eye on our blog posts and announcements as the situation may change. We will update the blog to communicate any changes to operational status.
Tuesday, November 17, 2020
Campus Network Outage
Update 11/17/20 @ 10:22AM: Network issue is resolved. Investigating cause.
ITS is investigating a campus network outage. Extent of the outage is being investigated as well as the cause. We will update this post when more information is available. Cloud based services are currently unaffected.
RESOLVED: Moodle Outage
12:35 AM: ITS is currently investigating an issue with Moodle. Currently no one is able to access Moodle. We will update you when we have more information.
Sunday, November 15, 2020
Beware of Fraudulent Text Messages
Friday, November 13, 2020
Post-Thanksgiving Network Upgrades - 12/2-12/8
Update: This maintenance has been completed.
In order to improve network reliability throughout campus, ITS will be conducting some upgrades on network equipment that services the campus. This maintenance will occur after Thanksgiving between December 2nd to December 8th, which will cause roaming localized network outages. This network maintenance will affect both wired and wireless networks. The schedule may be subject to change. Please revisit this page for an up to date schedule. Upgrade schedule is as follows:
Wednesday, December 2nd
- 7am-8am: Jasper
- 8am-9am: Overlook
- 9am-11am: Lee
- 6am-8am: Horan
- 6am-6:30am: Kelly Commons
- 6:30am-7:30am: Draddy, Alumni
- 9am-10am: RLC
- 10am-11am: Leo, GPAC, Higgins
- 11am-1pm: DLS, Memorial, Miguel, Chrysostom
- 1pm-2pm: Hayden, Phys. Plant, Garage
- 6am-7am: Thomas, Smith
- 6am-7am: Library
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For directions on how to access and use Adobe sign please reference this link.
Tuesday, November 10, 2020
COMPLETED: Lee/Horan Hall - Brief Network Outage - 11/30 - 10am
UPDATE: As of 11am on 11/30/2020, this maintenance has been completed.
UPDATE: This maintenance has been postponed until after the Thanksgiving holiday break. The maintenance will now be conducted on Monday, November 30, 2020 at 10am.
Physical Plant will be conducting a generator test in Lee Hall and Horan Hall on Wednesday, November 25th. The generator test will commence in Horan Hall first at 9am, followed by Lee Hall at 10am.There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.
Only Lee and Horan Halls will be affected during this generator test. This will not affect the rest of campus.
If you have any questions, please contact ITS at firstname.lastname@example.org. We apologize for this inconvenience.
COMPLETE: Planned Wireless Maintenance - 12/1 - 6AM - 7:15AM
COMPLETE: The network maintenance on the wireless network across campus has been completed successfully as of 645AM.
ITS will be conducting network maintenance on the wireless networks across campus. This scheduled maintenance will be conducted on Tuesday, December 1st from 6AM - 7:15AM.In order to improve the wireless network reliability, there will be scheduled network maintenance in order to upgrade the firmware on the wireless management server. This scheduled network maintenance will affect only wireless connectivity. Wired connectivity will not be affected.
We apologize for the inconvenience that this may cause. If you have any questions, please contact ITS at extension x-7973 or via email at email@example.com.
Monday, November 9, 2020
Miguel Hall Maintenance -11/11 - 6AM-7AM
Update: This maintenance has been completed as of 6:53AM
ITS will be conducting maintenance in Miguel Hall on Wednesday, November 11th from 6am to 7am. This maintenance may cause outages in both wired and wireless services.
This planned network maintenance will cause brief network outages for both the wired and wireless networks throughout Miguel Hall.
If you have any questions, please contact ITS at firstname.lastname@example.org or at extension x-7973. We apologize for any inconvenience that this may cause.