Monday, September 27, 2021

Moodle - Assignment Grading Feature Issue

ITS is currently investigating an issue regarding assignment grading in Moodle. 

We ask that users do not attempt the assignment grading feature in Moodle for the time being. We will update the community as more information becomes available.

Moodle EMERGENCY MAINTENANCE Monday 9/27/2021 7PM

ITS will be conducting emergency maintenance of the Moodle at 7pm tonight Monday September 27 2021.

During this time, the Manhattan College Moodle system will be OFFLINE. We anticipate that the maintenance will be completed between 7PM - 8PM during which time the Moodle system may be UNAVAILABLE.


Friday, September 24, 2021

Moodle Scheduled Maintenance on Friday 10/1/2021 8:00PM-10:00PM

The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 8:00PM on Friday 10/1/21 to implement important system updates. We anticipate that the maintenance will be completed between 8PM - 10PM during which time the Moodle system may be UNAVAILABLE.

Thursday, September 23, 2021

New Student Employment Opportunities with ITS!

  ITS is hiring and looking to fill the following 2 student positions ASAP: 

  • Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.

  • Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.

     Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

Monday, September 20, 2021

Cyber Security: What is it?

As we make our way into the future, the world becoming more digital by the day, it is important we are all cyber aware and understand the meaning of cyber security. In an article written by Sharon Shea, cyber security is explained to be “the protection of internet-connected systems such as hardware, software and data from cyberthreats”. Cyber security is broken up into many sections including:

  • Data security 

  • Network security 

  • Cloud security 

All sections are important to the success of a cyber security program.


Cyber security’s importance increases as the number of users, devices and programs continue to increase as well. This forces us to learn the threats that we are being exposed to everyday and how we can prevent them. Some threats include:

  • Malware

  • Social engineering

  • Phishing 

By keeping up with the changing risks, we can make our own changes as simple as enabling a firewall or making complex and unique passwords for your different accounts. There are several tips you can follow including the ones in this blog post


With our growing cyber awareness, the need for professionals in the field also grows. Cyber security comes with multiple opportunities to start a career. Some security roles include:

  • Security engineers

  • Security Architects

  • Security Analysts

Many other career paths are available within the field of cyber security and are in demand. The industry is in high demand for professionals who can fulfill such roles. 


The growth of cyber security comes with knowledge we should all be aware of, including the risks, preventative measures, and the job opportunities it opens. Cyber security is taking on the world at an increasing pace. 


Source: Shea, Sharon, et al. “What Is Cybersecurity? Everything You Need to Know.” SearchSecurity, TechTarget, 25 May 2021, searchsecurity.techtarget.com/definition/cybersecurity. 




Friendly Reminder: Back Up Your Data



With the convenience of the cloud and apps like Google Drive, it’s pretty easy to forget to back up your data. This is just a friendly reminder to do so!

Data on Google Drive:

Make sure that you have all of your data backed up either on your hard drive, a storage device, or a separate cloud storage service.

File Streaming:

If you are using Drive File Stream, it is very important that you are regularly checking drive.google.com to make sure that your data is syncing/saving properly. 

Once you’re logged into your google drive via web browser make sure that any files you worked on using drive file stream are present and up to date. You can access your drive via file stream or web browser on any device

Losing data can be incredibly stressful, but it is preventable! Here are some previously shared tips: 

  • Your critical data should never reside in a single place.
  • The ideal backup strategy will typically include both an online backup service (Google Drive) to ensure your data is secure no matter what happens to your mobile device or computer.
  • Running consistent, automatic backups is a straightforward process that will take a little time to set up and will require even less to maintain.
  • Backups can be configured to run in real time when files on your computer are changed.
  • Routinely test your backup solution to ensure you can recover your data in the event that you do actually need to restore from a backup.
If you have any questions or concerns about this please reference our knowledge base articles or contact the ITS Help Desk for further assistance! 

Tell ITS!

#TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

You can use the Feedback option to let us know how you think we're doing.  

  • Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that info more widespread! Your input and ideas are important to us and could be beneficial to all of Manhattan College! 

  • Have a good experience? Let us know! 

  • Have a bad experience?  Let us know what went wrong so we can correct it for the future.  

  • Have an idea to improve tech at the college?  We want to know about it.  

  • Make sure to give us your name so we can give you credit if the idea is implemented.


If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

Need ITS Assistance Quick? Use our Chatbot!

Last Spring, ITS at Manhattan College introduced a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by a former STAR, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter!


We have taken the time to review the questions and issues that the chatbot has been receiving as well as the feedback we received, and have updated it to included more resolutions!

You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.


The Chatbot is running through Google Chat and is easy to install. To install the Chatbot please follow these instructions.


ITS is very excited about the CS&O-ChatBot BETA and would like to encourage you to take advantage of it!  We will continue to actively monitor the issues and questions being sent and the feedback being submitted, and update the responses to ensure as many issues and questions as possible, can be resolved. 


Our goal is to make sure this tool is as useful and beneficial to the community as possible, and we would greatly appreciate any feedback you may have. Please fill out our CS&O Chatbot Survey and tell us what you think! 

Friday, September 17, 2021

COMPLETE - 18-September2021 - 8am-12pm Emergency Maintenance RLC Datacenter

ITS will be conducting emergency maintenance in the RLC datacenter tomorrow September 18 beginning at 8am. 

There will be sporadic outages of several services including:

Banner, Onecard, door access. 

Gmail and Google services will NOT be affected. 

Friday, September 10, 2021

AirPlay Kramer (AirPlay) VIA App Important Information

ITS is currently in the process of updating the Kramers across campus. These updates will take place over the next month and are expected to improve the service experience. 


To ensure a smooth experience with the app please make sure that you have the most current version of the app. This can be found by hitting the gear icon on the upper right hand corner of the app. It will be listed under “General” and will be right at the top. Below please find the current version number. 



Anyone that has not already downloaded the app or have downloaded it directly from the college kramer website, you will need to use the direct Windows download or the direct Mac download for the latest version.  


Additionally, ITS has created this article that contains the download links as well as the current version. We will be monitoring the updates monthly and updating the article so the current version is always displayed. We encourage you to reference this article if you are having trouble connecting as it might be that you are using an outdated version. 


Thursday, September 9, 2021

Need ITS Assistance Quick? Use our Chatbot!

Last Spring, ITS at Manhattan College introduced a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by a former STAR, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter!


We have taken the time to review the questions and issues that the chatbot has been receiving as well as the feedback we received, and have updated it to included more resolutions!

You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.


The Chatbot is running through Google Chat and is easy to install. To install the Chatbot please follow these instructions.


ITS is very excited about the CS&O-ChatBot BETA and would like to encourage you to take advantage of it!  We will continue to actively monitor the issues and questions being sent and the feedback being submitted, and update the responses to ensure as many issues and questions as possible, can be resolved. 


Our goal is to make sure this tool is as useful and beneficial to the community as possible, and we would greatly appreciate any feedback you may have. Please fill out our CS&O Chatbot Survey and tell us what you think! 

Wednesday, September 8, 2021

New Campus Tech Alert! RLC 103 Chromboxes

 This summer, RLC 103 received some new tech and we want to invite you to come use it! 


RLC 103 is now equipped with 10 brand new chromboxes that you can use with improved ease. You may notice that the start screen looks a little different from other computer lab computers on campus but we have made this handy guide for navigating these fast new machines. 



ITS encourages you to come down to RLC 103 and check them out! The major benefits are: 


  1. No longer require you to sign in! That's right, you heard correctly. You will only need to sign out of your session when you are done using the chromebox. This ensures a quick start to your session. You will still need to sign into your email, calendar, etc, but will not need to sign in to start your session.  Note: One sign in is often enough when staying in Manhattan College sites.

  2. They can be used to access other computers on campus that contain important software. You can use Remotely to access other computers on campus that are equipped with necessary softwares such as AutoCad, SPSS, MATLAB, and others.

Tuesday, September 7, 2021

COMPLETE: MCS and ProDev Moodle Maintenance - Thursday 9/9/2021 7PM-12AM

UPDATE:  As of approximately 8PM Thursday 9/9/2021, MCS and ProDev updates are complete and the systems are back online. 

MCS and ProDev Moodle system maintenance has been scheduled for Thursday 9/9/2021 from 7PM-12AM and will be OFFLINE. The main Moodle system (lms.manhattan.edu) will not be affected.

Glance MC Daily Pass Error

 An error with the Glance MC Daily Pass may have shown incorrect COVID compliance data for some users.  

Some users who completed the Daily Symptom Tracker using the Glance MC app prior to 8AM today may have received an incorrect Grab N Go designation as Manhattan College adopts Key to NYC COVID compliance requirements.


Solution: Simply force-close and re-open the Glance MC App to display the correct pass information.

Monday, September 6, 2021

Tuesday, August 31, 2021

Native AirPlay Issue

ITS is aware that native AirPlay is not currently working.  This only affects those with Apple devices.  While we investigate the issue, please use the VIA app.  The VIA app is currently fully functional.  We will update the community once a resolution is found.

Monday, August 30, 2021

Tell ITS!

#TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

You can use the Feedback option to let us know how you think we're doing.  

  • Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that info more widespread! Your input and ideas are important to us and could be beneficial to all of Manhattan College! 

  • Have a good experience? Let us know! 

  • Have a bad experience?  Let us know what went wrong so we can correct it for the future.  

  • Have an idea to improve tech at the college?  We want to know about it.  

  • Make sure to give us your name so we can give you credit if the idea is implemented.


If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

Welcome Back! Fall 2021 IT Service Announcements

We would like to welcome everyone back to campus and trust everyone had a relaxing and restorative summer break.

ITS Summer Updates

Client Services and Operations had a busy and very productive summer and would like to share some of our updates and accomplishments as we strive to be a strategic partner and provide exceptional customer service to the entire Manhattan College Community:


Classroom Renovation of De La Salle 301 and 302 Update 


The purpose of this project is to update the technology and reconstruct DLS 301 and 302. We are super excited to have students and faculty using the new technology in this classroom! Over the summer construction began and each room has been outfitted with a brand new 75 inch TV as well as brand new collaborative works desks and chairs. Each room has the ability to connect using Airplay (Kramer VIAGo) or a hardwired connection with an HDMI cable. 


Be on the lookout for blog posts and announcements as the rooms will continue to receive tech upgrades. ITS will be sure to keep you updated on the technology upgrades as they occur. Additionally, if you are teaching in either room and would like a training session to review the technology please email its@mahattan.edu to set up a session. 


Computer Lab Upgrades: RLC 103 Chromebox Additions


Our goal with this initiative is to follow a four year refresh cycle to keep equipment current across campus.  ITS tracks inventory and upgrades labs based on computer warranty expiration date. Faculty and students will return to campus to find significant improvements in the following labs:


This summer ITS had added 10 brand new Chromboxes to the RLC 103 lab! ITS encourages you to come down to RLC 103 to check them out and let us know what you think. Some key benefits are no longer needing to sign into the computer to use it (email, calendar, drive, etc. signin still needed), and being able to access other computers with different software. 



Hybrid Classroom Technology Update


As we return this semester for in person learning, the Hybrid Learning technologies have been unplugged as we have defaulted back to the pre-COVID classroom set ups. The technology is still in the classrooms but it is not plugged in nor are you required to use it. If you would like to utilize the Hybrid technology, you are welcome to. 

Classroom Technology Training

ITS would like to encourage you to reach out for a training session with a member of the Technology Training team to review the technology in your classroom if you are not comfortable with it. Email its@manhattan.edu and let us know what room you like to receive the training in. 


Prioritized Support 

ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 30 - Friday, September 10, 2021.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.


ITS Service Report link takes you to a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.


Not sure if a classroom issue has been resolved? Click here for an up to date Room Issues Report: Complete with details on current status of each room that has an issue.



ITS STARS Update:

A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community. A STAR has a combination of excellent interpersonal communication skills and technology knowledge. STARS show compassion when working with members of the community who are having technical difficulties. STARS will be going through ongoing training this Fall and upgrading their technical skills in order to offer even stronger support to the Manhattan College community. Managers are organizing training and a student management hierarchy with the continued goal of a 90% student run Client Services department in the upcoming Fall 2019 semester.

Reminders

Have a question? Check out our Knowledge Base first.


The best way to get in touch with a Client Services representative is an email to its@manhattan.edu 

or a phone call to x7973 (718-862-7973) 

Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message


Please follow these instructions to update your personal email address:


How to Update Your Personal Email.


Remember that IT Services will never ask you for your password.


We encourage you all to please reset your computer password and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that we can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts. For more details about best practices for keeping your information secure at Manhattan College click this Cyber Safety link found on the ITS website.


Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.


Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.


In lieu of loaning certain cables and remotes, Client Services has installed commonly used VGA and Audio cables as well as projector remotes in all yet-to-be-renovated classrooms. Network cables will be provided to faculty upon request. Faculty requiring other specialty cables or adapters (such as Apple VGA adapters) should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.


The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.


Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.


Client Services currently has 2 convenient locations: Jasper Hall, Ground Floor, North Side & RLC 103C. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.


Client Services Hours of Operations can be found here.


Computer Lab Hours can be found here.


Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, clients are also able to contact the manufacturer directly to access hardware support and replacement.


Your feedback helps us improve our service and should be sent to: Tell ITS


Don't forget to add us to your Google+ circles +ITS.  Follow us on Twitter @MC_ITS and Instagram mc_ITS.


Check out our Manhattan College ITS Blog.


Thanks and wishing everyone a productive semester on behalf of the ITS team!


Thursday, August 26, 2021

Wednesday, August 25, 2021

ITS PRIORITY SUPPORT AUGUST 30 - SEPTEMBER 10, 2021

ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 30 - Friday, September 10, 2021.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Thursday, August 19, 2021

Network Outage

As of 12:46PM the issue is resolved.  Our Internet Service Provider (ISP) resolved the issue.

 We are currently investigating a campus wide network outage.  We will update the community as more information becomes available.

COMPLETE: Moodle Scheduled Maintenance Tuesday 8/24/21 7PM-12AM

COMPLETE: As of approximately 10:30PM Tuesday 8/24/2021, the Moodle scheduled maintenance and updates have been completed. Moodle is now AVAILABLE


The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 7PM on Tuesday 8/24/2020 which is expected to end at midnight, 12AM.  During this time, we will be upgrading the current Moodle 3.8 system to Moodle 3.11, as well as implementing important system updates in preparation for the 2021-2022 academic year.


We anticipate that the maintenance will be completed between 7PM - 12AM during which time the Moodle system will be UNAVAILABLE.

Sunday, August 15, 2021

Fall 2021 Classroom Technology Training Sign Up

ITS will be offering classroom technology training sessions from August 23rd-August 27th. 

The trainings will take place on a campus with a member of the ITS technology training team. Up to 10 people will be able to sign up for a session. 

The trainings will review the podium guides and basic troubleshooting for the technology in the classrooms. If possible, when signing up for a session, please include the classroom building and number you will be teaching in during the Fall. Please note some classrooms are different than others so the trainings will be specific to the type of classroom you are teaching in. 

To sign up please click up here. If you know you will be teaching in DLS 209, DLS 210, or DLS 300 please sign up here

ITS will also be offering training the second week of classes from August 30th to September 2nd. Please email sleavey01@manhattan.edu to schedule a time to review the classroom technology during that week. 

Please feel free to reach out to Susanne Leavey (sleavey01@manhattan.edu) directly with any questions or to schedule an alternative time/date if none of the above work for you. 


Wednesday, August 11, 2021

Fall 2021 COVID Class Rosters to be Loaded Week of August 23rd

Please note that the Fall 2021 COVID class rosters will be loaded the week of August 23rd.  Until then, only summer class rosters will be viewable.

ITS Keeping the Community Safe: Mandating Green Pass for ALL In Person Interactions

 In a continued effort to keep the community safe, ITS is mandating current Green Pass be displayed for ALL in person interactions with ITS team members.  If a current Green Pass is not displayed the appointment will need to be rescheduled until a current Green Pass is displayed.  Please be prepared to show your pass on initial contact with ITS team members going forward.

Thursday, August 5, 2021

Banner Maintenance (08/05/2021 @ 9:00pm)

 Dear Colleagues,

Please be advised that tonight, Thursday August 5th at 9:00pm, ITS will be taking Banner offline for 1 hour for maintenance.

Thank you in advance.

Information Technology Services

Wednesday, July 28, 2021

ITS: Google Drive Security Update

ITS would like to make you aware of a new Google Drive security update coming soon. 

Beginning on September 13, 2021 Google will be applying a new security update to some of your shared files. This means that if you have shared a file with someone and they have not yet opened it, after September 13th they will need to request access to it to view it. This may cause an increase in access requests. Those who have already viewed the files will still be able to.

To find out which files will be impacted you can follow these instructions

For questions or further assistance please contact ITS at its@manhattan.edu or 718-862-7973

Monday, July 26, 2021

Network Maintenance - July 30th from 9am-11am

Update: This maintenance has been completed as of 10:40 AM.

In order to ensure a high quality of service and to prevent service outages in the future, ITS will be performing maintenance on some of our infrastructure equipment. We'll be performing this maintenance on Friday, July 30th from 9am-11am. This maintenance will cause an outage on some services, such as Remotely, Banner, and VPN access. 


We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

COMPLETE: Lee Hall - Brief Network Outage - 7/28/2021 at 930am

UPDATE: This generator test has been completed.

_______________________________________________

Physical Plant will be conducting a generator test in Lee Hall on Wednesday, July 28, 2021. The generator test will commence in Lee Hall at 9:30am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Lee Hall will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Monday, July 19, 2021

New Feature: Change your background in a Meet on your smartphone or device

You can now change your background in a Google Meet when you are on your smartphone or device! 


Google has announced the roll out of this new feature for both Android and Apple operating systems. To download the Google Meet app for Android OS, click here and to download the app for Apple OS, click here.

For more direction on how to change your background on your smartphone or device, please check out this link

Thursday, July 15, 2021

Planned Outage - Administrative System

Dear Colleagues,

Information Technology Services will be upgrading the Oracle Database starting July 16th at 6:00pm - July 18th. This will require Banner and related applications such as Self-Service to be offline during this period.

Thank you for your patience during this timeframe.

Information Technology Services

UPDATE: 2:16pm Wifi Completely Restored. - 15 July 2021 WIFI OUTAGE ALL OF CAMPUS

Upate 2:16 pm

Wifi has been completely restored. 

------------------

Update: 2:07pm

Wifi has been restored to most of campus. We are working to restore wifi completely. 

----------------

ITS is troubleshooting a campus wide wifi outage affecting all of campus. 

Thursday, July 8, 2021

WIFI outage in Smith Auditorium - 7/8/2021

UPDATE: ITS was able to replace the failed equipment early Friday afternoon and wifi access has been restored in Smith Auditorium. 
------------------------------------------

ITS is aware of a wifi outage occurring in Smith Auditorium only starting at 7/8/2021 at 319pm. There has been some equipment failure and ITS is currently working with our vendor to replace the faulty equipment.

Wired connectivity is not affected at this time. Wireless throughout the rest of the campus, including in the chapel, is also not affected. 

We apologized for the inconvenience that this may cause. ITS is working as fast as we can to replace this equipment. If you have any questions, comments, or concerns, please do not hesitate to contact ITS at 718-862-7379 or via email its@manhattan.edu.

Wednesday, July 7, 2021

TeamDynamix Email Outage

TeamDynamix, our ticketing system, had an outage yesterday that caused a delay in email delivery.  The outage has since been resolved by TeamDynamix and all is operating normally.  We apologize for any inconvenience this caused.

Thursday, June 24, 2021

Network Outage

The ITS networking team was able to quickly trace the root issue to an important piece of Network Hardware that is functional, but aging.

8:44AM 6/24/21: Issue is resolved.  Network service is back to normal operation.

8:40AM 6/24/21: ITS is aware of a network outage that may be affecting some services as of 8:35AM Thursday June 24, 2021.  We are working diligently to investigate and correct the issue.  We will provide further information as it becomes available.

Tuesday, June 22, 2021

New Student Employment Opportunities with ITS!

 ITS is hiring and looking to fill the following 3 student positions ASAP: 

  • Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  For a more detailed description please check the Student Employment website for this listing.

  • Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.

  • Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.

     Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

Wednesday, June 16, 2021

Wireless Network Upgrade on July 2nd

UPDATE: This maintenance has been completed as of 2 pm.


 In order to maintain a safe, secure, and reliable wireless network, ITS will be upgrading core equipment of our wireless infrastructure. This will occur on July 2nd at 6am and is expected to last ALL DAY This maintenance will cause the wireless network to be down during the duration of the maintenance period and will affect devices that generally connect to the wireless network, including Kramer devices in classrooms. This maintenance will not affect the wired networks across campus.


We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Tuesday, June 15, 2021

COMPLETE - Lee Hall/Horan Hall - Brief Network Outage - 6/16 at 11am

UPDATE: As of 6/16/2021, at 1135am, this scheduled generator test was complete.

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Physical Plant will be conducting a generator test in Lee Hall and Horan Hall on Wednesday, June 16, 2021. The generator test will commence in Lee Hall first at 11:00am, followed by Horan Hall at 11:30am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Lee and Horan Halls will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.