25Live System Maintenance 1PM Saturday June 22

 Below is copied from email notification sent by CollegeNET:

Dear Series25 customer, We will perform maintenance on Saturday, June 22, starting at 10:00 a.m. (1:00 p.m. Eastern time). During the maintenance window, no Series25 tools will be available. Affected Services: All Series25 tools (both Production and Test) including 25Live, Series25 LYNX Interface, 25Live Reports, Group Administration, 25Live Publisher, X25 Analytics, Schedule25 Optimizer, Series25 Pricing, Series25 Data Import, and Eval25. Action to Take All Admins: Inform your users not to use Series25 applications during that time until services are restored. Important Notes Please run all reports prior to 10:00 a.m. (1:00 p.m. Eastern time), including reports that would normally be scheduled to deliver during the maintenance window. Scheduled reports will not be automatically executed after maintenance. No actions are needed to keep your Series25 LYNX Interface operating. If you are still using the TCS interface, please see page 60 of the TCS Academic Cycle document (login required), and let us know if you need help. We've scheduled this maintenance during a typically slow time for our customers to minimize inconvenience and impact on you and your users. If you have any questions, please contact Technical Support (support@collegenet.com) or your Account Manager (series25implementation@collegenet.com). Thank you for your patience and understanding while we improve the reliability and performance of your Series25 products and services. Sincerely, Your CollegeNET Series25 Team

Administrative System Updates - Please read

 Dear Colleagues,

Information Technology Services (ITS) will be providing maintenance on the Administrative system (Banner + Self-Service) this evening (June 14) between 8:00 PM to 12:00 midnight. At this time, Banner and Self-Service will not be available.

Thank you for your patience.

ITS

 

25Live System Maintenance 1PM Saturday June 22

 Below is copied from email notification sent by CollegeNET:

Dear Series25 customer, We will perform maintenance on Saturday, June 22, starting at 10:00 a.m. (1:00 p.m. Eastern time). During the maintenance window, no Series25 tools will be available. Affected Services: All Series25 tools (both Production and Test) including 25Live, Series25 LYNX Interface, 25Live Reports, Group Administration, 25Live Publisher, X25 Analytics, Schedule25 Optimizer, Series25 Pricing, Series25 Data Import, and Eval25. Action to Take All Admins: Inform your users not to use Series25 applications during that time until services are restored. Important Notes Please run all reports prior to 10:00 a.m. (1:00 p.m. Eastern time), including reports that would normally be scheduled to deliver during the maintenance window. Scheduled reports will not be automatically executed after maintenance. No actions are needed to keep your Series25 LYNX Interface operating. If you are still using the TCS interface, please see page 60 of the TCS Academic Cycle document (login required), and let us know if you need help. We've scheduled this maintenance during a typically slow time for our customers to minimize inconvenience and impact on you and your users. If you have any questions, please contact Technical Support (support@collegenet.com) or your Account Manager (series25implementation@collegenet.com). Thank you for your patience and understanding while we improve the reliability and performance of your Series25 products and services. Sincerely, Your CollegeNET Series25 Team

Scheduled Downtime Tonight (1hr)

Dear Colleagues,

ITS is taking the Administrative System (Banner) offline this evening (9/11/2023) between 8:00 pm - 9:00 pm to apply a Financial Aid upgrade.

Thank you for your patience.

ITS

Scheduled Maintenance: Administrative Systems

Dear Colleagues,

The scheduled Administrative System maintenance is complete.

Banner & Self-Service are back online.

Thank you for your patience.

Information Technology Services 

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Dear Colleagues,

Information Technology Services will be performing maintenance on our Administrative system which will require Banner Production & Self-Service systems to be offline (not available) on June 15th (Thursday) starting at 8:00 PM - 12:00 AM.

Thank you in advance.

Information Technology Services

**UPDATE** Degree Works Upgrade - Responsive Dashboard is Complete

Dear Colleagues,

The Degree Works 5.1.1 (Responsive Dashboard) Upgrade has been completed on schedule.

Thank you all for your cooperation with regard to this mandatory upgrade.

I hope everyone enjoys this Memorial Day Weekend!

Kevin

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Dear Colleagues,

A planned upgrade to Degree Works version 5.1.1 (Responsive Dashboard) is scheduled to begin on May 26th at 9:00 pm.

Please know that Degree Works production will be offline between May 26th (9:00 pm) through May 29th (12:00 pm).

Once this upgrade is completed, the Degree Works Classic version will no longer be available.

Thank you,

Information Technology Services

Planned Downtime: Banner (Please Read)

 Dear Colleagues,

This Friday night, Information Technology Services will be conducting maintenance which will require downtime for our Administrative System, Banner

When: March 10, 2023

Time: 9:00pm - 10:00pm

Thank you in advance for your patience.

Information Technology Services.

Administrative Systems - Scheduled Maintenance Tonight

Dear Colleagues,

Information Technology Services will be performing maintenance tonight (11/07/2022) on our administrative system between 9:00pm - 9:30pm. Downtime will be required and access during this time frame will be limited.

Thank you in advance for your patience,

Information Technology Services

Administrative Systems Maintenance

Dear Colleagues,

ITS will be conducting maintenance to the administrative system between 9:00pm-9:30pm this evening (Sept, 29, 2022). Please be aware that Banner and Self-Service applications will be temporarily offline.

Thank you for your patience,

ITS

Banner Maintenance Downtime changed to August 12th

Dear Campus Community,

On August 12th (originally August 11th), please be advised that scheduled maintenance will occur between 9:00pm-11:00pm. This will require downtime for Banner and all related services such as Self-Service, Workflow, Banner Communications, Argos etc….

We  apologize for any inconvenience and appreciate your patience.

Information Technology Services 

Planned Outage: Banner/Oracle Maintenance - Complete

Dear Manhattan College Community,

The Oracle Migration is complete. Thank you everyone for your support in this effort.

Information Technology Services

Dear Manhattan College Community,

Information Technology Services will be migrating our Oracle environment from an "on premise" model (hosted in our datacenter) to the Oracle Cloud.

This will require that our Oracle environment be offline beginning on Friday, June 10th at 6:00pm - Sunday, June 12th until 10:00pm.  This includes Banner and any secondary software associated with Banner i.e., Self-Service.  Additionally, we will work diligently to limit the downtime especially for Banner Self-Service.

Also, starting on May 24, 2022, ITS will institute a freeze on any new banner releases or patches in order to keep the integrity of our Test system and Banner Production environments intact unless related to an emergency fix from Ellucian or a time-sensitive patch released by the government.

Thank you for your patience during this important migration.

Information Technology Services

Planned Outage - Banner & Self-Service Applications

Dear Colleagues,

Information Technology Services will be performing upgrades to the Banner administrative system.  This scheduled maintenance will require the server to be off line tonight (March 4) beginning at 9:00pm.  We expect this upgrade to take several hours.  Self-Service will be impacted for the duration of the upgrade.

Thank you for your patience during this short outage.

Information Technology Services

COMPLETE: Campus-Wide Network Maintenance 2/27 at 6am

UPDATE: As of 645am, this maintenance has been completed successfully. Banner and all network services should be back online.

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ITS will be conducting campus-wide network maintenance on Saturday, February 27, 2021 from 6am-7am.

In order to replace some faulty equipment, ITS will be conducting maintenance that will cause campus-wide network outages for both wired and wireless. Campus services, such as Banner, will also be affected during this maintenance period. You may notice Internet and services dropping a few times during the maintenance; this is expected.

If you have any questions or concerns, please contact ITS at its@manhattan.edu or by calling 718-862-7973.

System Maintenance Scheduled - Banner Downtime Required

 Dear Colleagues,

Information Technology Services will be conducting scheduled maintenance to our Banner environment this coming Friday night (January 8, 2020). This will require downtime for Banner, Self-Service and other related systems.  We expect this downtime to be between 7:00pm - 11:00pm.

Thank you for your patience.

Information Technology Services

Banner Downtime 12/10/2020 - Please Read

 Dear Colleagues,

Tonight (12/10/2020) between 8:00pm - 9:00pm, ITS will be applying financial aid patches to the Banner production system.  Banner will be offline for this duration.

Thank you for your patience while we apply these required patches.  

ITS

UPDATE2: Campus-Wide Network Upgrade July 31 - Aug 1

UPDATE2: As of 4:16pm, all services across campus have been restored. 

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UPDATE: New core switches have been installed in RLC, Horan, and DLS. Core services are back online (banner, vpn). Services still down:

-Wireless across entire campus

-Horan/DLS phone servers (and therefore all phones on upper campus)

-Some redundant functions 

-Thomas and Smith Halls

The ITS team will be back on site tomorrow at 9am to restore these services.

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The core network equipment that services the entire Manhattan College community will be upgraded Friday and Saturday, July 31st and August 1st, 2020.

What is changing?
Three major pieces of networking equipment are being upgraded to more modern and higher-performing equipment. From an end-user perspective, Internet and Intranet services will not change because of this upgrade. All changes will be made behind the scenes.

Why are these changes being made?
Manhattan College IT Services is committed to providing the best experience on both the wired and wireless networks across campus. We are also committed to keeping our technology secure, reliable, and up-to-date. The current equipment is nearing its End-of-Support (EOS) and End-of-Life (EOL) dates. Vendors have a set EOS and EOL schedule they use for all hardware. As hardware reaches its EOS and EOL dates, the reliability of the equipment begins to significantly diminish while the cost to own and operate can rise with respect to service costs, power consumption, and the lost hours of productivity we need in order to maintain aging hardware. Vendors will also no longer support the equipment nor will continue to provide upgraded and secured firmware patches.

When is this change occurring?
This upgrade is scheduled to commence Friday July 31st, 2020 at 3pm and will continue through August 1, 2020. Maintenance should be complete by Saturday, August 1, 2020.

What will be affected during the maintenance period?
Internet, both wired and wireless, on campus will be completely down throughout the entire maintenance period. Services affected include the following:

• Phones on campus (including voicemail services)
• Emergency blue light phones
• Self-Service
• Banner
• Door access control systems
• Point-of-Sale (POS) Systems
• Password resets and activations
• VPN

Users off campus will still have access to the following during the maintenance period:

• GMail
• Moodle