Sunday, July 15, 2018

Google Summer Collaboration Challenge Week 8

Converting Google Apps Files to PDF for Web Print

To download your Google Doc, Sheets, Slides document as a Portable Document Format file (PDF) so it can be printed using Web Print at Manhattan College, select File > Download as and select PDF.

Image depicting how to convert a Google Doc to PDF

For more information on converting to Google App files to PDF, please see this link: Converting Google App files to PDF

Please see this Knowledge Base Article for instructions on printing wirelessly at Manhattan College using Web Print.

Windows: Converting to PDF in Microsoft Office

To convert a Word Doc to PDF using Microsoft Word on Windows: Select File > Export > Create PDF/XPS Document and select the Create PDF/XPS Document button.

To convert a Powerpoint to PDF using Microsoft Powerpoint on Windows: Select File > Export > Create PDF/XPS Document and select the Create PDF/XPS Document button.

To convert an Excel spreadsheet to PDF using Microsoft Excel on Windows: Select: File > Export > Create PDF/XPS Document and select the Create PDF/XPS Document button.

For more information on converting to Office files to PDF on Windows, please see this link: Converting Microsoft Office files to PDF on Windows
 

MacOS: Converting to PDF in Microsoft Office

To convert a Word, Powerpoint, and Excel file as a PDF in Office for Mac:
Select File > Save As
Besides File Format you will specify PDF as the File Format that you would like to export to. When you are finished, select Export.

For more information on converting to Office files to PDF on MacOS, please see this link: Converting Microsoft Office files to PDF on MacOS


Assignment: Create a Google Doc and convert it to PDF.


Extra Credit: Print that document using Web Print on campus.

Once you complete reviewing the materials from the last week of the Google Collaboration Challenge take a few minutes to answer these questions: Week 8 Google Drive Questionnaire


Thank you for participating!

Thursday, July 12, 2018

Google Drive Issue When Attempting to Move File Between Folders

Issue Resolved as of 7/12/18 12:16PM

Google is aware of an issue where you receive a blank screen when trying to move files within folders in Google Drive.  They are working on the issue.  This issue has not yet hit the G Suite Dashboard, but you can check for updates there.

Tuesday, July 10, 2018

RESOLVED; 10:07-10-July-2018-Kelly Commons - No Internet Connectivity

RESOLVED; 10:07-10-July-2018

Internet connectivity has been returned to normal.

---------------------------------------------------------------------------------

10-July-2018-9:53

ITS is troubleshooting an issue affecting internet connectivity in the Kelly Commons building.

We are working to resolve the issue as soon as possible and will further update this post as new information come in.

We apologize for the inconvenience.

Sunday, July 8, 2018

Google Summer Collaboration Challenge Week 7


Gif depicting the use of Google Forms as a survey tool

Google Forms

Google Forms is a useful feature that allows you to manage event registrations, create a quick opinion poll, and much more. With Google Forms, you can create and analyze surveys right in your mobile or web browser—no special software required. You get instant results as they come in. And, you can summarize survey results at a glance with charts and graphs.

Getting Started with Google Forms

To get started, head to forms.google.com and select Blank. This will provide you with an empty canvas that you can begin to fill with questions. Note that you have many templates that you can choose from. For further instructions, please complete this tutorial for creating a Google Form.

When responses are submitted, you will be sent an email notifying you that someone has completed your Form. You also have the ability with Google Forms to organize responses into a Google Sheets. This is especially useful when analyzing responses.

Assignment: Following the instructions in the tutorial, create a Google Form survey asking for a name and five multiple choice questions and have a friend take the survey.

Extra Credit: Have their name and responses sent to a Google Sheets.

Once you complete reviewing the materials from the seventh week of the Google Collaboration Challenge take a few minutes to answer these questions: Week 7 Google Drive Questionnaire

Sunday, July 1, 2018

Google Summer Collaboration Challenge Week 6

Conferencing Options with Google Calendar

Manhattan College users have the option to add conferencing options to Calendar Events. When creating an event in Google Calendar, make sure to set the conferencing option to Hangouts Meet. This will associate a meeting code with that event, allowing you and other people to join a conference using the invitation sent to them or the meeting code. Note that with G Suite for Education, you can have up to 25 people simultaneously connected to the meeting.

A image depicting where to enter your meeting name, date and time, guests, and video meeting details













Please review this tutorial on how to get started with Hangouts Meets

Hangouts Meet Dial In Option

A feature that was recently added is the option for Dialing into a Hangouts Meet via telephone. When a calendar event is created with the Hangouts Meet conferencing option selected, the Dial In option will automatically be enabled. Along with the meeting code, you will also find a telephone number and pin number, which will be used to enter a video conference using only a telephone. This is especially useful when you’re away from your computer, like if you're commuting or don't have a data connection, and you need to call into your Meetings while on the go.

Note that this dial-in feature uses an international phone number, which allows meeting participants in other countries to join the meeting.

Please this article for more information about Hangouts Meet with Dial In Option.

Assignment: Create an event with the Hangouts Meet conferencing option and join the meeting and invite a friend to join using the dial in option.


Once you complete reviewing the materials from the sixth week of the Google Collaboration Challenge take a few minutes to answer these questions: Week 6 Google Drive Questionnaire

Sunday, June 24, 2018

Google Summer Collaboration Challenge Week 5


Using Google Calendar

Gif depicting an animation of the number of days in a monthWith Google Calendar, you can quickly schedule meetings and events, and get reminders about upcoming activities, so you always know what’s next. This week we'll show you how to setup your Google Calendar to keep track of classes, meetings, and events as well as configure Calendar to let others know when you are available.

Getting started with Google Calendar

Let's start by getting familiar with Google Calendar. In this tutorial, we'll explore Calendar basics including creating meetings, reminders, and invitations as well as customizing the look and function of Calendar.

Configure Calendar

First, we'll need to make sure the Calendar is configured to securely share your Free/Busy information while keeping your event details private.



1 - Access Calendar by clicking the Google Apps menu and selecting "Calendar. The Google Apps menu can be accessed from any Google app including Gmail.

2 - In calendar, select the "gear" icon at the top right of the page and select "Settings".

3 - In the Calendar Settings screen select "Calendars" from the top menu, then click the link for the first calendar in the list. The first calendar should be your name.

4 - In the details screen, click "Share this Calendar" from the top menu. Recommended settings are below. Be sure to check the appropriate boxes and select "See only free/busy" from both drop-downs.

Image depicting how calendars can be shared within Google Calendar

 Your calendar has now been configured to the recommended settings to share your availability with others while keeping your event details private.

Creating Appointment Slots with Google Calendar

You can set up appointments on your calendar that people can reserve. For instance, professors can have their students reserve time during office hours each week. For instructions on how to create events and invite people, please click the link to the tutorial below and complete the tutorial below.

Get familiar with Google Calendar

Assignment: Complete the "Get Started with Calendar" tutorial to create and manage your first personal event, invite others, and set reminders.

Once you complete reviewing the materials from the fifth week of the Google Collaboration Challenge take a few minutes to answer these questions: Week 5 Google Drive Questionnaire

Wednesday, June 20, 2018

Emergency Alert System Update (e2campus)

The e2campus emergenry alert system will undergo an interface update TODAY Wedensday June 20th, 2018.  As a result, the e2campus account management web interface will be unavailable from approximately 9AM-11AM.  Once the update has been applied, e2capus users will be greeted by a more modern web interface.

No action is required to continue to receive emergency notifications.

Sunday, June 17, 2018

Google Summer Collaboration Challenge Week 4

Using Gmail at Manhattan College


Manhattan College provides a JasperNet account to all students and employees that comes with email powered by Gmail. With Gmail you can:

        1. Create and send email
Creating and sending emails is as easy as selecting Compose within Gmail. You can then specify the recipients and the subject, and begin typing the content. Once done, select Send to send the email. You can view sent mail by selecting the Sent Mail section in Gmail.

      2. Organize your inbox
Image depicting how gmail is organized via labels
You can manage and organize emails by creating labels and filters. To create a label, select Settings in the top right, and select Settings. Then select the Labels tab. Scroll to the Labels section and select Create new label. Enter the label name and select Create. You can also create nested labels, which are like subfolders. You also have the option to Star emails. You can view any starred emails in the Starred of Gmail.

      3. Search for emails
To search for specific emails, type any keywords associated with the email in the search bar found at the top of the page in Gmail. Once you have entered keywords into the search bar, any emails associated with the key words will be displayed.

      4. Create email signatures
With Gmail, you can also create Email Signatures. Manhattan College provides an email signature generator, which automatically generates email signatures for all employees using the information found on Banner.  Follow the instructions found in the Email Signature Knowledge Base Article to create a Manhattan College generated email signature.

For more helps, tips, and tricks, please see the Gmail section in the GSuite Learning Center.

Assignment: Create an email and send it to yourself or someone else.

Extra Credit: Organize your inbox by creating and applying labels.

Once you complete reviewing the materials from the fourth week of the Google Collaboration Challenge take a few minutes to answer these questions: Week 4 Google Drive Questionnaire

Monday, June 11, 2018

ITS and Library Team Up to Present Manhattan College’s Jamboard Experiment June 12, 2018 Norwood, MA

Anita McCathy, Training Coordinator, Manhattan College
Richard Musal, Director of Client Services, Manhattan College
Laurin Paradise, Reference & Instruction Librarian, Manhattan College

Are teaming up with Google to present Manhattan College’s Jamboard Experiment tomorrow at a Nercomp event in Norwood, MA.

Sunday, June 10, 2018

Google Summer Collaboration Challenge Week 3


Utilize Action Items to Work More Productively with Google Docs

One of the core promises of Google Docs is to help you and your team go from collecting ideas to achieving your goals as quickly and easily as possible. That’s why Google Docs recently launched Explore in Docs, Sheets and Slides — with machine intelligence built right in — to help your team create amazing presentations, spreadsheets and documents in a fraction of the time it used to take.

Try out two new time-saving features designed to speed up and simplify the way you work, so you can focus on bringing your team’s ideas to life.

1. Spend less time figuring out who owns what with Action Items


According to research by the McKinsey Global Institute, employees spend about 20 percent of their work week — nearly an entire day — searching for details internally and tracking down colleagues for answers. This can be especially true when a document is full of ideas, requests and comments, making it difficult to get a clear sense of who’s responsible for what.

To help keep your projects moving, when you type phrases like “Ryan to follow up on the keynote script,” or “Andrea to schedule a weekly check in” on desktop, Docs will intelligently suggest an Action Item to assign to the right person, thanks to Natural Language Processing (NLP).


Gif depicting how an action items work

Assignment:
Manually assign an Action Item to someone in the Docs, Sheets and Slides desktop and mobile apps by mentioning their name in a comment and checking the new Action Item box. The assignee will get an email notification and see the Action Item(s) clearly highlighted with a blue bar when they open the file.Gif depicting how to assign action items

2. Spend less time searching for the files that need attention


Once Action Items have been assigned, it’s easy for team members to identify documents, spreadsheets and presentations that need their attention. The next time they visit Docs, Sheets, Slides (or Drive) from their laptops or mobile apps, they’ll see a badge on any files with Action Items assigned to them, plus any unresolved suggestions that others have made to their files.

Image depicting how action items are displayed in Google Drive

Assignment: Ask someone to assign an Action Item to you and complete that action item by navigating My Drive to find that Action Item.

Once you complete reviewing the materials from the third week of the Google Collaboration Challenge take a few minutes to answer these questions: Week 3 Google Questionnaire

Thursday, June 7, 2018

RESOLVED - ITS OUTAGE Banner Production

RESOLVED:5-June-2018 - 5:00pm
A fiber line cut to our Manhattan datacenter was reported by our upstream provider.
We are fully on a backup connection as of now.



ITS is currently troubleshooting an outage in our Manhattan data center. This is affecting Banner as well as other services. We will continue to update as new information arises.

Tuesday, June 5, 2018

Orientation Express Check-In with Glance MC Mobile App

Students attending orientation will now be able to check-in with the Glance MC App using the Digital JasperCard feature.  Glance MC is the App for Manhattan College designed for student, by students.
YouTube video of Glance MC App

Be sure to activate your Digital JasperCard before arriving to campus and display your Digital JasperCard for Express Check-In to Orientation!

iOS

Android



     



Monday, June 4, 2018

COMPLETE: Planned Network Maintenance in Leo/RLC on 6/5 at 7am

UPDATE: As of 7:55am on the morning of June 5th, the scheduled network maintenance was completed successfully. If you have any questions, please contact ITS.

ITS will be conducting planned network maintenance on June 5th from 7am-8am, which will cause some localized network disruptions. 

In order to upgrade some network connections and to ensure increased network reliability, ITS will be conducting some network maintenance in Leo Hall and RLC building. These upgrades will cause disruption to both the wired and wireless networks throughout both buildings. This maintenance will not affect the rest of campus.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to ITS at 718-862-7973 or e-mail us at its@manhattan.edu.

Sunday, June 3, 2018

Google Summer Collaboration Challenge Week 2


Getting started with Docs

Let's start by getting introduced to Docs - an online replacement for Microsoft Word. The following tutorial will walk you through a number of steps to become more familiar with Docs. The same can be repeated for Sheets (replaces Excel) and Slides (replaces PowerPoint).

Track changes, make progress 
An gif depicting the icons for Google Docs, Sheets, and Slides

It can take dozens of edits to make a document just right—especially a legal agreement, project proposal or research paper. These new updates in Docs let you more easily track your team’s changes. Now, your team can:
  1. Name versions of a Doc, Sheet or Slide on the web.
  2. Preview “clean versions” of Docs on the web to see what your Doc looks like without comments or suggested edits.
  3. Accept or reject all edit suggestions at once in your Doc so your team doesn’t have to review every single punctuation mark or formatting update.
  4. Suggest changes in a Doc from an Android, iPhone or iPad device.
  5. Compare documents and review redlines instantly with Litera Change-Pro or Workshare Add-ons in Docs. 

Assignment:  Complete the "Introduction to Docs" tutorial by creating, editing, and sharing a new Doc.

Extra Credit:  Try the same tutorial for Sheets and Slides.


Working OFFLINE

 A useful feature for Google Apps (Docs, Slides, and Sheets) is the ability to work offline without an Internet connection.  By enabling "Offline Mode" within Google Drive, you'll have access to edit all of your files from a Chrome browser wherever you are - even when WIFI is spotty or unavailable.
View this video to find out how to enable offline mode for Google Drive.

Assignment:  Enable OFFLINE MODE for Google Drive.

note:  it may take a while to make all files and folders accessible offline.  After enabling "offline mode", disconnect from WIFI and try creating and editing a new Doc or Sheet.

Once you complete reviewing the materials from the second week of the Google Collaboration Challenge take a few minutes to answer these questions: Week 2 Google Drive Questionnaire

Wednesday, May 30, 2018

Resolved: Banner Offline


Dear Colleagues,

Access to Banner has been restored.  The lack of Banner availability was related to some network connectivity issue outside of Manhattan College.  Once this was determined, he network team was able to provide a solution that brought us back online with Banner.

Thank you for your patience.

Information Technology Services

UPDATE: Banner Offline

ITS is working to troubleshoot a network issue affecting some Banner services.  Currently, we do not have an ETA for a resolution. 

Services such as Argos reporting, Banner self-service, and Degreeworks are ONLINE.

Banner Offline

ITS is troubleshooting an issue affecting the admin pages interface of Banner.  At this time, users are unable to connect to Banner admin pages, however, access to Banner self-service, Argos report, Degreeworks, and other services is AVAILABLE.

More information will be communicated as it becomes available.

Tuesday, May 29, 2018

COMPLETE: Planned Network Maintenance 5/31 7am-9am

UPDATE2: This maintenance was successfully completed this morning, Friday, June 1st by 8am. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to ITS at 718-862-7973 or e-mail us at its@manhattan.edu.

UPDATE1: The planned network maintenance was completed this morning by 8:15am, however, additional troubleshooting will need to be conducted Friday morning, June 1st, from 7am-9am. We apologize for this inconvenience. 

ITS will be conducting planned network maintenance on May 31st from 7am-9am, which will cause some localized network disruptions. 

In order to replace some failed equipment, ITS will be conducting some network maintenance in Leo Hall. These upgrades will cause disruption to both the wired and wireless networks throughout Leo Hall. This maintenance will not affect the rest of campus.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to ITS at 718-862-7973 or e-mail us at its@manhattan.edu.

Sunday, May 27, 2018

Google Summer Collaboration Challenge Week 1

Let's kick off week 1 of the Summer Collaboration Challenge by introducing Google Drive, or Drive for short.  Drive is part of your JasperNet account that provides virtually unlimited online storage space.  We'll explore various parts Drive as a foundation for future weeks.


Google Drive Basics
This animated gif explains how to select Google Apps through the app menu


Starting to use Google Drive is a simple as clicking the Drive icon from the Google Apps menu at the top right of any Google App including Gmail.  ITS provides documentation on getting started with Google Drive as well as answers to commonly asked questions. Begin by reviewing Google Drive Cheat Sheet:
Assignment:  Click on the Google Apps menu and open Google Drive.  Upload a file.

Sharing

Once you have added files to Google Drive, you can choose to keep the files private (default) or share with colleagues or friends.  Files are accessible anywhere, from any device.  Locate the file that you just uploaded or add another file to explore sharing settings in Drive.

Assignment:  Share a file that you've uploaded to Google Drive.  

Finding Files - Add to My Drive

Finding files is easy with Drive.  Drive uses Google's powerful search technology to find files that best match your search.  Drive also allows you to add files that have been shared with you to your Drive - not by copying the file, but rather giving you direct access to the same file that has been shared with you.  Simply click the "Add to My Drive" icon to make the file available whenever you access Drive without the need to search.

Assignment:  Find a file that has been shared with you and add to "My Drive"

Drive File Stream - Backup

Drive File Stream is a new way to access all of your Google Drive files directly from your Mac or PC, without using up all your disk space. Unlike traditional file sync tools, Drive File Stream doesn’t require you to download your files first in order to access them from your computer. Instead, when you need to view or edit a file, it automatically streams from the cloud, on-demand. With Drive File Stream, your team will spend less time waiting for files to sync, no time worrying about disk space, and more time being productive.
With Drive File Stream, you can:
  • Quickly see all your Google Drive files in Finder/Explorer (including Team Drives).
  • Browse and organize Google Drive files without downloading all of them to your computer.
  • Choose which files or folders you'd like to make available offline.
  • Open files in common apps like Microsoft Office and Adobe Photoshop.


Assignment:  Install and configure Google Drive File Stream:
Google Drive

Once you complete reviewing the materials from the first week of the Google Collaboration Challenge take a few minutes to answer these questions: Week 1 Google Drive Questionnaire

Thursday, May 24, 2018

COMPLETE: Planned Network Maintenance 6/6 at 7am

UPDATE: This planned network maintenance was completed by 7:40am. If you have any questions, please contact ITS.

ITS will be conducting planned network maintenance on June, 6th from 7am-8am, which may cause some network disruptions. 

In order to improve the reliability, security, stability, and capacity of our network connection to campus, ITS will be conducting some upgrades on some network equipment that services the campus. These upgrades will cause disruption to our primary Internet Service Provider connection. During this network outage, our network traffic should route to our backup Internet Service Provider. Users should see little Internet or connectivity issues during this time, however, there may be some cases of speed degradation during the maintenance window. Before the conclusion of the maintenance period, the connection to our primary Internet Service Provider will be restored.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to ITS at 718-862-7973 or e-mail us at its@manhattan.edu.

Wednesday, May 23, 2018

RESOLVED: SSO Intermittent Issues

A solution to the intermittent SSO issues reported on Tuesday has been applied overnight.  ITS has confirmed that this solution has resolved the reported issues.

Due to a bug in the most recent version of our SSO software, ITS reverted our SSO system to the older version that was in place prior to last weekends upgrade.  The bug in the newer version has been reported to our software provider and we are awaiting confirmation that the bug has been patched before reapplying the update.

Tuesday, May 22, 2018

SSO Intermittent Issues

ITS has received reports of intermittent issue with JasperNet SSO (Single Sign On).  We have confirmed that sessions that have expired (timeout) are causing an error when you try to re-login to any JasperNet service.

The work-around for this issue is to close your web browser (or reboot your computer).

ITS is actively working to identify the root cause of this issue and resolve.  As a result, there may be a brief interruption of service when attempting to login to JasperNet services throughout the day.

Monday, May 21, 2018

Google Drive User Interface Updates

Google is making some updates to the look and feel of Google Drive on the web. There’s no change in functionality, but some icons and buttons have moved, and there’s a range of visual tweaks to align with Google’s latest material design principles. Google built this new interface to create a responsive and efficient experience for Drive users, and to feel cohesive with other G Suite products, such as the recently redesigned Gmail.

Specific changes include:
  • The logo in the top left has been changed to the Google Drive logo.
  • If you’ve added a custom company logo, it is now in the top right.
  • The Settings icon has been moved in line with the search bar.
  • The Help Center icon has been moved in line with the search bar.
  • The page background is now white, not gray.
  • The “New” button has been updated.
  • The font used for headers has been changed.

Here’s a comparison of several screens in the old and the new interface:



If needed, you can find screenshots of the new interface here.

Partially reposted from https://gsuiteupdates.googleblog.com/2018/05/google-drive-ui-updates.html

ITS to Launch 8 week Google Summer Collaboration Challenge!

Badge
GOOGLE COLLABORATION CHALLENGE BADGE

Starting Tuesday May 29th, ITS will be releasing a series of weekly tips aimed at improving communication and collaboration within the Manhattan College Community.  A new tip will be available each week for the 8 weeks following commencement and before the start of the 2018-2019 academic year. Whether you are on campus or at home - student or employee - anyone can participate!

The 8-week Summer Collaboration Challenge will include tips and tricks ranging from basic to advanced topics such as email, Google Apps, ways to communicate to large audiences, better ways to manage time and activities via online calendars, and many more. Participants will have the opportunity to complete each phase of the 8-week challenge at their own pace - all at once, or as topics are released. Track your progress by completing a short questionnaire at the end of each challenge and earn the 8 -week Collaboration Challenge badge at the end of the program!  


A digital badge is a way to communicate and track achievement, they make your credentials portable and your skills more visible. You can put the Digital Badge on your resume or link to your LinkedIn account.  These badges or digital certificates, are issued by Manhattan College and they do not expire.


Saturday, May 19, 2018

Scheduled Maintenance starting at 9pm

EDIT: 10:10pm Login has been fully restored. Banner 9 Administrative applications will now be upgraded.

Tonight ITS will perform scheduled maintenance and the Banmer 9 Administrative system and also to our identity management system Ellucian Ethos Identity.

Log in will be disabled for all services after 9pm but if you are logged in before the outage there will be no disruption to your service, except for Banner 9 administrative applications.

We will update the ITS blog when all the maintenance is complete.

Melvin Lasky
Senior Assistant Director of IT Infrastructure

Thursday, May 17, 2018

Privacy Awareness Week - Protecting Personal Information

.
Protecting Personal Information: A Guide for Business

The Federal Trade Commission (FTC) is promoting Privacy Awareness Week to foster awareness of privacy issues and the importance of protecting personal information. Safeguarding sensitive data is just plain good business.
Are you taking steps to protect personal information?


For more information review the FTC's post and additional resources:  Safeguarding Your Data

partially reposted from https://www.us-cert.gov/ncas/current-activity/2018/05/14/FTC-Promotes-Privacy-Awareness-Week

Wednesday, May 16, 2018

Promoting Digital Accessibility in Support of Global Accessibility Awareness Day - May 2018


Thursday, May 17, 2018 marks the seventh anniversary of Global Accessibility Awareness Day (GAAD), the annual worldwide event to encourage people to learn about digital accessibility.  In that light, we'd like to provide the Manhattan College community with some introduction to this topic, along with some suggestions as to where we can all begin to insure a digitally inclusive and accessible environment at Manhattan College.


GAAD Logo: The GAAD logo has the letters G A A D in the center, written all in capital letters surrounded by a keyboard with the attached cord encircling the letters

What is Digital Accessibility?


Digital accessibility is the practice of insuring that all people, including those with disabilities, can access and use our electronic resources and communications.  It encompasses common elements such as: 
  • Websites
  • Software
  • Computer hardware and software
  • Videos
  • Documents
  • Presentations
  • Mobile devices

Who benefits? 


Accessibility, usability, and inclusive design are all closely related. While the main focus of digital and web accessibility is people with disabilities, accessibility also benefits people without disabilities, including:
  • people using mobile phones, smart watches, smart TVs, and other devices with small screens, different input modes, etc.
  • older people with changing abilities due to aging
  • people with “temporary disabilities" such as a broken arm or lost glasses
  • people with “situational limitations” such as in bright sunlight or in an environment where they cannot listen to audio
  • people with low literacy or not fluent in the language
  • people using a slow Internet connection, or who have limited or expensive bandwidth
  • new and infrequent users

Standards


The current standard for accessibility of web and web-delivered content is the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.0. Web “content” generally refers to the information in a web page (HTML) or web application, and includes text, images, videos, etc.  An HTML webpage however, is just a document format, and the core steps needed for accessibility are the same regardless of whether your document is in HTML, Microsoft Word, Adobe PDF, or another document format.

Who is Responsible for Accessibility?


Everyone!  Accessibility is a shared concern and responsibility.

Manhattan College is currently developing practices that ensure we build accessibility into tools and services.

Any website, learning management system, or other software product, however, is only as accessible as the sum of its parts.  Almost every employee has some part in contributing, uploading, and publishing digital resources, the most common and ubiquitous being documents in Word and PDF format, as well as some basic HTML created using WYSIWYG editors.

So how do we get started?  Each application one uses for document creation contains tools that enable the creation of accessible documents.  Using these tools is the single simplest and most important step in creating accessible documents.

So in support of #GAAD, Manhattan College ITS is encouraging employees to begin to take some simple steps to make your documents accessible.
  • Use (built-in) Headings
  • Use Lists
  • Add Alternate Text for Images
  • Use Descriptive Text for Links
  • Use Tables Wisely (and for Data) and Markup Appropriately
  • When Exporting to PDF, Understand How to Preserve Accessibility

Creating Accessible Word Documents and PDF's


Making Word and resulting PDF's accessible does not require a lot of time. It is best to focus on how you create you original Word document, rather than to trying to later make the resulting PDF accessible.
  • Use the built-in style settings in Word to make documents easier to navigate. Microsoft's Make your Word documents Accessible topic provides step-by-step instructions and best practices for making Word documents accessible.
  • If you are creating a pdf from your Word or any Office document, you will need to add accessibility tags to your document before you save an accessible pdf version of your document. Create Accessible PDF's from Word Documents provides instruction on adding Accessibility tags to PDF files before saving as a pdf. Note: Do not print to PDF. This method of creating a PDF does not preserve the document’s accessibility features.
  • If you you prefer a video, the 3 Minute Video: Word 2013 & 2016: How to Make an Old Document Accessible gives you instructions on how to make an old document accessible in four easy steps.

Note on PDF's created by scanning.  If scanning a document that contains text, be sure to always select the option that provides for OCR (Optical Character Recognition) results. Scanning software may provide an OCR choice or similar such as "text", "text and graphics", "document", or other description option.  Better yet, create your pdf directly from your document creation application, following instructions and best practices for making your original document accessible.

Remember that if you need help, ITS provides support and assistance.

Other Resources for learning more about digital accessibility:


Tuesday, May 15, 2018

Privacy Awareness Week May 14-18

, 2018.Five Ways to Help Protect Your Personal Identity

The Federal Trade Commission (FTC) is promoting Privacy Awareness Week to foster awareness of privacy issues and the importance of protecting personal information. 

For more information review the FTC's post and additional resources:  Protecting Your Privacy

partially reposted from https://www.us-cert.gov/ncas/current-activity/2018/05/14/FTC-Promotes-Privacy-Awareness-Week

Tuesday, May 8, 2018

Reminder: Transition to Google Drive File Stream

Google Drive Sync ends support on  May 12th, 2018.

For more details refer to Google's post Important Additional Information about the Legacy Google Drive Desktop Sync Client Shutdown on May 12.

The most important things to know include:

  1. If you haven't already, upgrade to a newer sync solution.
  2. The turn-down will be gradual.
  3. Once the client shuts down for you, the Google Drive folder will stop syncing.


About:
Drive File Stream is a new way to access all of your Google Drive files directly from your Mac or PC, without using up all your disk space. Unlike traditional file sync tools, Drive File Stream doesn’t require you to download your files first in order to access them from your computer. Instead, when you need to view or edit a file, it automatically streams from the cloud, on-demand. With Drive File Stream, your team will spend less time waiting for files to sync, no time worrying about disk space, and more time being productive.
With Drive File Stream, you can:
  • Quickly see all your Google Drive files in Finder/Explorer (including Team Drives).
  • Browse and organize Google Drive files without downloading all of them to your computer.
  • Choose which files or folders you'd like to make available offline.
  • Open files in common apps like Microsoft Office and Adobe Photoshop.

Environment

Windows
MacOSX
Google Drive

How do I get started?


Visit the Drive Help Center to install Drive File Stream and get started.

Instructions for Installing Google Drive File Stream:
Install Google Drive Stream.  At the conclusion of the installation, you will get a pop up asking whether you want to replace Google Drive Sync with Drive Stream or whether you want to use both.  It is recommended that you select "Yes" indicating that you wish to replace.

 



What about the current Drive application? Before installing File Stream, Google recommends removing the current Drive folder. For ease of use, we think it's best to uninstall the current Drive client. 

Uninstall Drive and install File Stream

1. Uninstall the previous Google Drive app or Backup and Sync if it is present on your computer. To uninstall, navigate to the Windows icon in the bottom left corner of the screen and search for "Control Panel" and proceed to open it. You should be greeted with this window:
image depicting control panel optionsOnce you click on "Program and Features", you will be shown a list of programs that are installed on your computer. Navigate to the Google Drive app that you previously installed on your PC and select it. You will then see appear the option to uninstall that program. Proceed with the uninstall to completely remove the program from your PC.
2. Delete Google Drive Sync folder from your computer. It is a local folder only now and no longer syncs.
3. Install Drive File Stream. You can find it here. Depending on preferences of the User, it can be a good idea to create shortcuts on the desktop and in the Favorites or Quick Access areas of Windows and MacOS. We also recommend removing any shortcuts to the previous Google Drive folder to avoid confusion.
Also, the Drive File Stream icon in the Windows task bar will be grey, that should be the only Google Drive icon found in the task bar.  If you see the older Google Drive Sync colored icon still on your computer go back to step 2 and delete old Google Drive Sync folder.
file_stream_setup.gif

Feel free to contact the ITS Help Desk with any support in this transition.

Monday, May 7, 2018

Finals Week Fall 2018 - ITS Short Staffed Schedule

All Client Services and Operations offices will be extremely short staffed for Finals Week of the Spring 2018 Semester (May 7th - May 12th). This is due to the students' finals schedule. Within this time frame, only the following types of issues will be addressed: Classroom Emergency Issues Previously Scheduled Appointments Please be mindful that this policy is being put into place so that we can better support the Manhattan College community. If you have any specific questions or concerns, please email its@manhattan.edu or call 718-862-7973

Sunday, May 6, 2018

COMPLETED: Network Maintenance - Unplanned Emergency Action

Internet services have been moved back to our primary service provider as of Saturday 5/5 after we received notification from our primary ISP that their emergency maintenance to repair construction damaged fiber optic cable had been completed.  ITS continues to monitor this connection for abnormalities, however, we are seeing no issues since Saturday.

After reviewing information available to us, we have also concluded that the Banner outage that started at approximately 11PM on May 1 was the result of poor/inconsistent network performance that we experienced when the damage occurred to our provider's fiber optic cable.  Since the network connection remained active, although performing poorly, during this incident, our backup connection did not take over (since the primary connection was not "offline").  ITS will work with our network partners to determine the best way to prevent similar issues in the future.

Reference:
May 3 2018 - UPDATE 1: Network Maintenance - Unplanned Emergency Action
May 3 2018 - Network Maintenance - Unplanned Emergency Action
May 2 2018 - Banner Production Outage

Thursday, May 3, 2018

UPDATE 1: Network Maintenance - Unplanned Emergency Action

Our network connection has been successfully moved from our primary to backup provider.  We observed an interruption between 2:01-2:03PM.  ITS has verified that all network services are back online.

ITS will continue to monitor services during the maintenance window provided by our ISP and return network service to our primary connection once we have confirmed that all emergency maintenance has been completed.

Network Maintenance - Unplanned Emergency Action

Our Internet Service Provider has advised us of emergency maintenance that will be taking place this afternoon to repair a fiber optic cable due to construction damage.  As a result, ITS will be moving our Internet connection to our backup provider at 2:00PM TODAY to avoid any prolonged outage that may result form this unplanned emergency maintenance.  Users may experience a brief interruption at 2:00PM when this change is made.  In most cases, simply reloading the page should resolve the issue.

What:  Brief Network Interruption
When:  2:00PM Today 5/3/2018
Why:  Emergency network maintenance by ISP due to construction damage

ITS Makes Headlines with Web Print!

Please check out this article about Wireless Printing at Manhattan College.


Wednesday, May 2, 2018

COMPLETE: Horan Hall - Brief Network Outage 5/3 at 10am

UPDATE: This maintenance has been completed successfully.

Physical Plant will be conducting a generator test in Horan Hall Thursday, May 3rd at approximately 10:00am. 

There will be two brief outages, one while switching to generator power, the other while switching back to main power.

This will not affect the rest of campus.

Tuesday, May 1, 2018

UPDATE: 10:45am Banner Production Outage

UPDATE: 10:50am - 2 May 2018

ITS personnel worked much of the night troubleshooting and restoring services. Services were mostly restored in a slightly degraded state by 8am, then completely restored before 9am.

The Banner production issue was found to be completely unrelated to yesterday evening's maintenance and was due to an issue with our primary internet service provider.

Some other services were affected and running in a degraded state when accessed from on campus locations.

Currently we are working with out Internet Service Provider to pinpoint exactly where the issue occurred and ensure it does not happen again.

We will continue to update the blog as we are able to acquire new information.

---


Dear Colleagues,

While performing maintenance, which required a reboot, the production Banner Admin pages would not come back on line.  ITS has issued a priority 1 ticket with Ellucian, which is the highest level priority available.  An update will be provided once we know more.  Self-Service is not impacted by this outage.

Thank you and we apologize for any inconvenience.

Information Technology Services

Sunday, April 29, 2018

End of Semester Technology Tool Kit

Need to get those final papers printed? Avoid the long lines at the library kiosk or the computer lab printers and print wirelessly using Web Print, navigate to :  https://webprint.manhattan.edu/
Web Print is a a web-based printing service that allows quick printing on campus from your own laptop to any public computer lab printer.
web print
If you are searching for a lab printer to print your papers or need to collaborate with classmates in a computer lab consider using LabSeat
Lab Seat allows you to check computer availability in real time before you leave for the lab.  This is especially useful during busier times such as finals week as you can choose where to study by how many computers are available.
Web Print and LabSeat can both be reached by typing key words: LabSeat and  Web Print into Quick Links search from the inside.manhattan.edu site.

The Glance MC App is a also a useful resource which allows clients to view a compilation of features: including Jaspernet card, School Calendar, links to LabSeat, Web Print, Campus Directory and the Quadrangle etc.
  • The Glance MC App is available in the iTunes App Store and on Google Play - simply search for “Glance MC”. For more information on this student-developed app, see the ITS Glance MC Mobile App page.

Saturday, April 28, 2018

Create a Hangouts Meet Meeting with a Dial-In Phone Number

Hangouts Meet has just added a new feature which allows you to connect to a meeting using a phone number as an alternative to the meeting code. This includes when you’re away from your computer, like if you're commuting or don't have a data connection, and you need to call into your Meetings while on the go.
This feature will automatically be selected when you select the Hangouts Meet conferencing option while creating a calendar event in Google Calendar. 
Note that this dial-in feature uses an international phone number, which allows meeting participants in other countries to join the meeting.
image depicting the dial in option in a calendar event details page
For more details review this KBA Hangouts Meet Meetings with Dial-in Phone Numbers
Partially reposted from the https://gsuiteupdates.googleblog.com/2018/04/g-suite-basic-and-business-customers-dial-into-Hangouts-Meet.html


Tuesday, April 24, 2018

Spring Cleaning—Be Green, Not Blue


As you upgrade your personal devices to the newest options, do you recycle the old equipment? Being green shouldn't make you blue. Take steps now to remove anxiety later that forgotten sensitive files on your last laptop could become a source of embarrassment or identity theft. Trying to securely delete data at the time you decommission equipment can turn into a multihour chore and a source of stress, but it doesn't need to be that way.
Make sure saved copies of your tax filings, personal photos, and other sensitive files can't be retrieved by the next person with access to your computer's drive by making the drive unreadable to anyone else. Dragging files to the trash or recycle bin doesn't remove data—it just removes the retrieval path to the file and marks that storage space available for other data to occupy sometime in the future. Your pirate treasure is still buried, but the map is missing. "Secure file deletion" functions go a step further to overwrite the data in those locations with random bits immediately.
The introduction and growth of solid state drives in consumer electronics, however, makes overwriting the data in these spaces less dependable than in the standard hard drives of the past. Today's "delete/overwrite" protection comes most reliably from full disk encryption (aka whole disk encryption), which encrypts all data on the machine—including the operating system and temporary files you weren't even aware you created. Follow the motto of a famous infomercial to "set it [full disk encryption] and forget it [the password/key]!" Even if someone removes the drive and puts it into a different machine, the encryption remains in place.
  • Plan A: Encrypt the full disk now using built-in functionality. Create a strong passphrase or password, since this becomes the decryption key! Everything will be encrypted, including the operating system, so you will have to "unlock" the encrypted drive with your personal passphrase every time you start or boot up your computer. Save the generated recovery key somewhere secure (like a password manager or printout stored in a secure office), in case you forget your password and need to access the data on that machine. Here are instructions for some of the most common built-in encryption functions: 
  • Plan B: If full disk encryption wasn't a built-in option, find a free or fee version of full disk encryption software that works with your operating system and personal capability. Check your favorite review sites or try Slant for recommendations.
    • Failsafe: Remove and destroy the drive (Geek Squad offers a three-minute tutorial on hard drive disposal). Most retail stores that accept computer donations for safe recycling will remove the drive and give it to you for secure destruction—just ask them to do that. Hold onto the drive until there's a secure shredding event at work or in your community.

partially reposted from:  https://er.educause.edu/blogs/2017/9/april-2018-spring-cleaning-be-green-not-blue