Monday, May 21, 2018

Google Drive User Interface Updates

Google is making some updates to the look and feel of Google Drive on the web. There’s no change in functionality, but some icons and buttons have moved, and there’s a range of visual tweaks to align with Google’s latest material design principles. Google built this new interface to create a responsive and efficient experience for Drive users, and to feel cohesive with other G Suite products, such as the recently redesigned Gmail.

Specific changes include:
  • The logo in the top left has been changed to the Google Drive logo.
  • If you’ve added a custom company logo, it is now in the top right.
  • The Settings icon has been moved in line with the search bar.
  • The Help Center icon has been moved in line with the search bar.
  • The page background is now white, not gray.
  • The “New” button has been updated.
  • The font used for headers has been changed.

Here’s a comparison of several screens in the old and the new interface:



If needed, you can find screenshots of the new interface here.

Partially reposted from https://gsuiteupdates.googleblog.com/2018/05/google-drive-ui-updates.html

ITS to Launch 8 week Google Summer Collaboration Challenge!

Badge
GOOGLE COLLABORATION CHALLENGE BADGE

Starting Tuesday May 29th, ITS will be releasing a series of weekly tips aimed at improving communication and collaboration within the Manhattan College Community.  A new tip will be available each week for the 8 weeks following commencement and before the start of the 2018-2019 academic year. Whether you are on campus or at home - student or employee - anyone can participate!

The 8-week Summer Collaboration Challenge will include tips and tricks ranging from basic to advanced topics such as email, Google Apps, ways to communicate to large audiences, better ways to manage time and activities via online calendars, and many more. Participants will have the opportunity to complete each phase of the 8-week challenge at their own pace - all at once, or as topics are released. Track your progress by completing a short questionnaire at the end of each challenge and earn the 8 -week Collaboration Challenge badge at the end of the program!  

A digital badge is a way to communicate and track achievement, they make your credentials portable and your skills more visible. You can put the Digital Badge on your resume or link to your LinkedIn account.  These badges or digital certificates, are issued by Manhattan College and they do not expire.

Saturday, May 19, 2018

Scheduled Maintenance starting at 9pm

EDIT: 10:10pm Login has been fully restored. Banner 9 Administrative applications will now be upgraded.

Tonight ITS will perform scheduled maintenance and the Banmer 9 Administrative system and also to our identity management system Ellucian Ethos Identity.

Log in will be disabled for all services after 9pm but if you are logged in before the outage there will be no disruption to your service, except for Banner 9 administrative applications.

We will update the ITS blog when all the maintenance is complete.

Melvin Lasky
Senior Assistant Director of IT Infrastructure

Thursday, May 17, 2018

Privacy Awareness Week - Protecting Personal Information

.
Protecting Personal Information: A Guide for Business

The Federal Trade Commission (FTC) is promoting Privacy Awareness Week to foster awareness of privacy issues and the importance of protecting personal information. Safeguarding sensitive data is just plain good business.
Are you taking steps to protect personal information?


For more information review the FTC's post and additional resources:  Safeguarding Your Data

partially reposted from https://www.us-cert.gov/ncas/current-activity/2018/05/14/FTC-Promotes-Privacy-Awareness-Week

Wednesday, May 16, 2018

Promoting Digital Accessibility in Support of Global Accessibility Awareness Day - May 2018


Thursday, May 17, 2018 marks the seventh anniversary of Global Accessibility Awareness Day (GAAD), the annual worldwide event to encourage people to learn about digital accessibility.  In that light, we'd like to provide the Manhattan College community with some introduction to this topic, along with some suggestions as to where we can all begin to insure a digitally inclusive and accessible environment at Manhattan College.


GAAD Logo: The GAAD logo has the letters G A A D in the center, written all in capital letters surrounded by a keyboard with the attached cord encircling the letters

What is Digital Accessibility?


Digital accessibility is the practice of insuring that all people, including those with disabilities, can access and use our electronic resources and communications.  It encompasses common elements such as: 
  • Websites
  • Software
  • Computer hardware and software
  • Videos
  • Documents
  • Presentations
  • Mobile devices

Who benefits? 


Accessibility, usability, and inclusive design are all closely related. While the main focus of digital and web accessibility is people with disabilities, accessibility also benefits people without disabilities, including:
  • people using mobile phones, smart watches, smart TVs, and other devices with small screens, different input modes, etc.
  • older people with changing abilities due to aging
  • people with “temporary disabilities" such as a broken arm or lost glasses
  • people with “situational limitations” such as in bright sunlight or in an environment where they cannot listen to audio
  • people with low literacy or not fluent in the language
  • people using a slow Internet connection, or who have limited or expensive bandwidth
  • new and infrequent users

Standards


The current standard for accessibility of web and web-delivered content is the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.0. Web “content” generally refers to the information in a web page (HTML) or web application, and includes text, images, videos, etc.  An HTML webpage however, is just a document format, and the core steps needed for accessibility are the same regardless of whether your document is in HTML, Microsoft Word, Adobe PDF, or another document format.

Who is Responsible for Accessibility?


Everyone!  Accessibility is a shared concern and responsibility.

Manhattan College is currently developing practices that ensure we build accessibility into tools and services.

Any website, learning management system, or other software product, however, is only as accessible as the sum of its parts.  Almost every employee has some part in contributing, uploading, and publishing digital resources, the most common and ubiquitous being documents in Word and PDF format, as well as some basic HTML created using WYSIWYG editors.

So how do we get started?  Each application one uses for document creation contains tools that enable the creation of accessible documents.  Using these tools is the single simplest and most important step in creating accessible documents.

So in support of #GAAD, Manhattan College ITS is encouraging employees to begin to take some simple steps to make your documents accessible.
  • Use (built-in) Headings
  • Use Lists
  • Add Alternate Text for Images
  • Use Descriptive Text for Links
  • Use Tables Wisely (and for Data) and Markup Appropriately
  • When Exporting to PDF, Understand How to Preserve Accessibility

Creating Accessible Word Documents and PDF's


Making Word and resulting PDF's accessible does not require a lot of time. It is best to focus on how you create you original Word document, rather than to trying to later make the resulting PDF accessible.
  • Use the built-in style settings in Word to make documents easier to navigate. Microsoft's Make your Word documents Accessible topic provides step-by-step instructions and best practices for making Word documents accessible.
  • If you are creating a pdf from your Word or any Office document, you will need to add accessibility tags to your document before you save an accessible pdf version of your document. Create Accessible PDF's from Word Documents provides instruction on adding Accessibility tags to PDF files before saving as a pdf. Note: Do not print to PDF. This method of creating a PDF does not preserve the document’s accessibility features.
  • If you you prefer a video, the 3 Minute Video: Word 2013 & 2016: How to Make an Old Document Accessible gives you instructions on how to make an old document accessible in four easy steps.

Note on PDF's created by scanning.  If scanning a document that contains text, be sure to always select the option that provides for OCR (Optical Character Recognition) results. Scanning software may provide an OCR choice or similar such as "text", "text and graphics", "document", or other description option.  Better yet, create your pdf directly from your document creation application, following instructions and best practices for making your original document accessible.

Remember that if you need help, ITS provides support and assistance.

Other Resources for learning more about digital accessibility:


Tuesday, May 15, 2018

Privacy Awareness Week May 14-18

, 2018.Five Ways to Help Protect Your Personal Identity

The Federal Trade Commission (FTC) is promoting Privacy Awareness Week to foster awareness of privacy issues and the importance of protecting personal information. 

For more information review the FTC's post and additional resources:  Protecting Your Privacy

partially reposted from https://www.us-cert.gov/ncas/current-activity/2018/05/14/FTC-Promotes-Privacy-Awareness-Week

Tuesday, May 8, 2018

Reminder: Transition to Google Drive File Stream

Google Drive Sync ends support on  May 12th, 2018.

For more details refer to Google's post Important Additional Information about the Legacy Google Drive Desktop Sync Client Shutdown on May 12.

The most important things to know include:

  1. If you haven't already, upgrade to a newer sync solution.
  2. The turn-down will be gradual.
  3. Once the client shuts down for you, the Google Drive folder will stop syncing.


About:
Drive File Stream is a new way to access all of your Google Drive files directly from your Mac or PC, without using up all your disk space. Unlike traditional file sync tools, Drive File Stream doesn’t require you to download your files first in order to access them from your computer. Instead, when you need to view or edit a file, it automatically streams from the cloud, on-demand. With Drive File Stream, your team will spend less time waiting for files to sync, no time worrying about disk space, and more time being productive.
With Drive File Stream, you can:
  • Quickly see all your Google Drive files in Finder/Explorer (including Team Drives).
  • Browse and organize Google Drive files without downloading all of them to your computer.
  • Choose which files or folders you'd like to make available offline.
  • Open files in common apps like Microsoft Office and Adobe Photoshop.

Environment

Windows
MacOSX
Google Drive

How do I get started?


Visit the Drive Help Center to install Drive File Stream and get started.

Instructions for Installing Google Drive File Stream:
Install Google Drive Stream.  At the conclusion of the installation, you will get a pop up asking whether you want to replace Google Drive Sync with Drive Stream or whether you want to use both.  It is recommended that you select "Yes" indicating that you wish to replace.

 



What about the current Drive application? Before installing File Stream, Google recommends removing the current Drive folder. For ease of use, we think it's best to uninstall the current Drive client. 

Uninstall Drive and install File Stream

1. Uninstall the previous Google Drive app or Backup and Sync if it is present on your computer. To uninstall, navigate to the Windows icon in the bottom left corner of the screen and search for "Control Panel" and proceed to open it. You should be greeted with this window:
image depicting control panel optionsOnce you click on "Program and Features", you will be shown a list of programs that are installed on your computer. Navigate to the Google Drive app that you previously installed on your PC and select it. You will then see appear the option to uninstall that program. Proceed with the uninstall to completely remove the program from your PC.
2. Delete Google Drive Sync folder from your computer. It is a local folder only now and no longer syncs.
3. Install Drive File Stream. You can find it here. Depending on preferences of the User, it can be a good idea to create shortcuts on the desktop and in the Favorites or Quick Access areas of Windows and MacOS. We also recommend removing any shortcuts to the previous Google Drive folder to avoid confusion.
Also, the Drive File Stream icon in the Windows task bar will be grey, that should be the only Google Drive icon found in the task bar.  If you see the older Google Drive Sync colored icon still on your computer go back to step 2 and delete old Google Drive Sync folder.
file_stream_setup.gif

Feel free to contact the ITS Help Desk with any support in this transition.

Monday, May 7, 2018

Finals Week Fall 2018 - ITS Short Staffed Schedule

All Client Services and Operations offices will be extremely short staffed for Finals Week of the Spring 2018 Semester (May 7th - May 12th). This is due to the students' finals schedule. Within this time frame, only the following types of issues will be addressed: Classroom Emergency Issues Previously Scheduled Appointments Please be mindful that this policy is being put into place so that we can better support the Manhattan College community. If you have any specific questions or concerns, please email its@manhattan.edu or call 718-862-7973

Sunday, May 6, 2018

COMPLETED: Network Maintenance - Unplanned Emergency Action

Internet services have been moved back to our primary service provider as of Saturday 5/5 after we received notification from our primary ISP that their emergency maintenance to repair construction damaged fiber optic cable had been completed.  ITS continues to monitor this connection for abnormalities, however, we are seeing no issues since Saturday.

After reviewing information available to us, we have also concluded that the Banner outage that started at approximately 11PM on May 1 was the result of poor/inconsistent network performance that we experienced when the damage occurred to our provider's fiber optic cable.  Since the network connection remained active, although performing poorly, during this incident, our backup connection did not take over (since the primary connection was not "offline").  ITS will work with our network partners to determine the best way to prevent similar issues in the future.

Reference:
May 3 2018 - UPDATE 1: Network Maintenance - Unplanned Emergency Action
May 3 2018 - Network Maintenance - Unplanned Emergency Action
May 2 2018 - Banner Production Outage

Thursday, May 3, 2018

UPDATE 1: Network Maintenance - Unplanned Emergency Action

Our network connection has been successfully moved from our primary to backup provider.  We observed an interruption between 2:01-2:03PM.  ITS has verified that all network services are back online.

ITS will continue to monitor services during the maintenance window provided by our ISP and return network service to our primary connection once we have confirmed that all emergency maintenance has been completed.

Network Maintenance - Unplanned Emergency Action

Our Internet Service Provider has advised us of emergency maintenance that will be taking place this afternoon to repair a fiber optic cable due to construction damage.  As a result, ITS will be moving our Internet connection to our backup provider at 2:00PM TODAY to avoid any prolonged outage that may result form this unplanned emergency maintenance.  Users may experience a brief interruption at 2:00PM when this change is made.  In most cases, simply reloading the page should resolve the issue.

What:  Brief Network Interruption
When:  2:00PM Today 5/3/2018
Why:  Emergency network maintenance by ISP due to construction damage

ITS Makes Headlines with Web Print!

Please check out this article about Wireless Printing at Manhattan College.


Wednesday, May 2, 2018

COMPLETE: Horan Hall - Brief Network Outage 5/3 at 10am

UPDATE: This maintenance has been completed successfully.

Physical Plant will be conducting a generator test in Horan Hall Thursday, May 3rd at approximately 10:00am. 

There will be two brief outages, one while switching to generator power, the other while switching back to main power.

This will not affect the rest of campus.

Tuesday, May 1, 2018

UPDATE: 10:45am Banner Production Outage

UPDATE: 10:50am - 2 May 2018

ITS personnel worked much of the night troubleshooting and restoring services. Services were mostly restored in a slightly degraded state by 8am, then completely restored before 9am.

The Banner production issue was found to be completely unrelated to yesterday evening's maintenance and was due to an issue with our primary internet service provider.

Some other services were affected and running in a degraded state when accessed from on campus locations.

Currently we are working with out Internet Service Provider to pinpoint exactly where the issue occurred and ensure it does not happen again.

We will continue to update the blog as we are able to acquire new information.

---


Dear Colleagues,

While performing maintenance, which required a reboot, the production Banner Admin pages would not come back on line.  ITS has issued a priority 1 ticket with Ellucian, which is the highest level priority available.  An update will be provided once we know more.  Self-Service is not impacted by this outage.

Thank you and we apologize for any inconvenience.

Information Technology Services

Sunday, April 29, 2018

End of Semester Technology Tool Kit

Need to get those final papers printed? Avoid the long lines at the library kiosk or the computer lab printers and print wirelessly using Web Print, navigate to :  https://webprint.manhattan.edu/
Web Print is a a web-based printing service that allows quick printing on campus from your own laptop to any public computer lab printer.
web print
If you are searching for a lab printer to print your papers or need to collaborate with classmates in a computer lab consider using LabSeat
Lab Seat allows you to check computer availability in real time before you leave for the lab.  This is especially useful during busier times such as finals week as you can choose where to study by how many computers are available.
Web Print and LabSeat can both be reached by typing key words: LabSeat and  Web Print into Quick Links search from the inside.manhattan.edu site.

The Glance MC App is a also a useful resource which allows clients to view a compilation of features: including Jaspernet card, School Calendar, links to LabSeat, Web Print, Campus Directory and the Quadrangle etc.
  • The Glance MC App is available in the iTunes App Store and on Google Play - simply search for “Glance MC”. For more information on this student-developed app, see the ITS Glance MC Mobile App page.

Saturday, April 28, 2018

Create a Hangouts Meet Meeting with a Dial-In Phone Number

Hangouts Meet has just added a new feature which allows you to connect to a meeting using a phone number as an alternative to the meeting code. This includes when you’re away from your computer, like if you're commuting or don't have a data connection, and you need to call into your Meetings while on the go.
This feature will automatically be selected when you select the Hangouts Meet conferencing option while creating a calendar event in Google Calendar. 
Note that this dial-in feature uses an international phone number, which allows meeting participants in other countries to join the meeting.
image depicting the dial in option in a calendar event details page
For more details review this KBA Hangouts Meet Meetings with Dial-in Phone Numbers
Partially reposted from the https://gsuiteupdates.googleblog.com/2018/04/g-suite-basic-and-business-customers-dial-into-Hangouts-Meet.html


Tuesday, April 24, 2018

Spring Cleaning—Be Green, Not Blue


As you upgrade your personal devices to the newest options, do you recycle the old equipment? Being green shouldn't make you blue. Take steps now to remove anxiety later that forgotten sensitive files on your last laptop could become a source of embarrassment or identity theft. Trying to securely delete data at the time you decommission equipment can turn into a multihour chore and a source of stress, but it doesn't need to be that way.
Make sure saved copies of your tax filings, personal photos, and other sensitive files can't be retrieved by the next person with access to your computer's drive by making the drive unreadable to anyone else. Dragging files to the trash or recycle bin doesn't remove data—it just removes the retrieval path to the file and marks that storage space available for other data to occupy sometime in the future. Your pirate treasure is still buried, but the map is missing. "Secure file deletion" functions go a step further to overwrite the data in those locations with random bits immediately.
The introduction and growth of solid state drives in consumer electronics, however, makes overwriting the data in these spaces less dependable than in the standard hard drives of the past. Today's "delete/overwrite" protection comes most reliably from full disk encryption (aka whole disk encryption), which encrypts all data on the machine—including the operating system and temporary files you weren't even aware you created. Follow the motto of a famous infomercial to "set it [full disk encryption] and forget it [the password/key]!" Even if someone removes the drive and puts it into a different machine, the encryption remains in place.
  • Plan A: Encrypt the full disk now using built-in functionality. Create a strong passphrase or password, since this becomes the decryption key! Everything will be encrypted, including the operating system, so you will have to "unlock" the encrypted drive with your personal passphrase every time you start or boot up your computer. Save the generated recovery key somewhere secure (like a password manager or printout stored in a secure office), in case you forget your password and need to access the data on that machine. Here are instructions for some of the most common built-in encryption functions: 
  • Plan B: If full disk encryption wasn't a built-in option, find a free or fee version of full disk encryption software that works with your operating system and personal capability. Check your favorite review sites or try Slant for recommendations.
    • Failsafe: Remove and destroy the drive (Geek Squad offers a three-minute tutorial on hard drive disposal). Most retail stores that accept computer donations for safe recycling will remove the drive and give it to you for secure destruction—just ask them to do that. Hold onto the drive until there's a secure shredding event at work or in your community.

partially reposted from:  https://er.educause.edu/blogs/2017/9/april-2018-spring-cleaning-be-green-not-blue

Monday, April 23, 2018

ITS Request Form Update Add Contacts

We know that sometimes when clients submit a ticket, they want colleagues updated.  We have enabled a new feature allowing contacts to be added to a ticket upon creation.  Next time you submit a ticket using the ITS Request Form, you can add contacts in the "Contact" field.


Important Notice for Some 13-inch Macbook Pros (Non Touch Bar)

Apple has found that some 13-inch Macbook Pros (Non Touch Bar) have a faulty battery that would be eligible for a free replacement.  You can check to see if you are eligible at this Apple Battery Replacement Program site.

Send a PDF version of a document or spreadsheet

Need to send a PDF version of a document or spreadsheet? Share via URL.
Here's how → http://goo.gl/TuFHSE 

Reposted from @GSuite

Monday, April 16, 2018

ITS Customer Satisfaction Survey

Please take a moment to fill out the semesterly ITS Customer Satisfaction Survey.  Please try to think only of your experience with ITS for the Spring 2018 semester. Here is a link to the customer satisfaction survey.
Thank you for your feedback.

Friday, April 13, 2018

Jamboard Training for Students in O'Malley Library: April 18

ITS is presenting a Jamboard Training Session on the following date during Community Period: 
  • Wednesday, April 18th from noon to 1:00 pm
Location:  O’Malley Library Jamboard Room #401

The following topics will be covered:
  • Explain what a Jamboard is and its features 
  • Overview of the system of ownership and collaborators
  • Using the Tool Set
  • Pushing a Jam to the Jamboard
  • Ending a Jamboard session
We will be able to address any Jamboard Related questions you may have.




Thursday, April 12, 2018

COMPLETE: Horan Hall - Brief Network Outage 4/13 at 10am

Physical Plant will be conducting a generator test in Horan Hall today, April 13th at approximately 10:00am. 

There will be two brief outages, one while switching to generator power, the other while switching back to main power.

This will not affect the rest of campus.

Wednesday, April 11, 2018

Best Practices to Improve Video Conferences



ITS has created resources aimed at improving Video Conference experiences:
Review attached video and Knowledge Base Articles which outline Tips and Techniques to use for better video conferences:
Troubleshooting Video Conferences
Best Practices for Video Conferences

partially reposted from:  A Video Conference Call in Real Life:  https://www.youtube.com/watch?v=JMOOG7rWTPg

Monday, April 9, 2018

Planned Network Maintenance May 28th - June 1st


ITS will be conducting planned network maintenance during the last week of May, May 28-June 1, which will cause some localized network outages. 

In order to improve network reliability and security throughout campus, ITS will be conducting some upgrades on network equipment that services the campus. This network maintenance will affect both the wired and wireless networks. The maintenance schedule will be as follows:

Monday, May 28th
  • 7am-8am: De La Salle (DLS) and Memorial Halls
Tuesday, May 29th
  • 7am-8am: All Dorm Halls (Chrysostom, Overlook Manor, Jasper, Lee, Horan)
Wednesday, May 30th
  • 7am-8am: Draddy/Alumni Hall, Hayden, Physical Plant, Thomas, O'Malley Library
Thursday, May 31st
  • 7am-8am: Leo/Mahan, Miguel Halls
Friday, June 1st
  • 7am-8am: Kelly Commons and Research and Learning Center

We apologize for any inconvenience this may cause. If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973



Wednesday, April 4, 2018

New Ticketing Report Tickets Opened Yearly

This report displays number of tickets opened by year.

Screenshot of report showing tickets opened by year.

To see all of our ticketing reports, please click here.

Jamboard Training for Students in O'Malley Library

ITS is presenting a Jamboard Training Session on the following dates during Community Period: 
  • Wednesday, April 11th from noon to 1:00 pm
  • Wednesday, April 18th from noon to 1:00 pm
Location:  O’Malley Library Jamboard Room #401

The following topics will be covered:
  • Explain what a Jamboard is and its features 
  • Overview of the system of ownership and collaborators
  • Using the Tool Set
  • Pushing a Jam to the Jamboard
  • Ending a Jamboard session
We will be able to address any Jamboard Related questions you may have.

An ITS student worker will be presenting the training.



Tuesday, April 3, 2018

Internet Connectivity Issues - ITS Investigating

ITS has identified a network issue affecting some traffic to/from the Internet.  We have determined that sites such as Google.com (and related services), Netflix, and YouTube are AVAILABLE, however, some other websites and services are experiencing a disruption.

We have temporarily resolved the issue by switching to our backup Internet Service Provider, however, we will be working to permanently resolve the issue.

Updates will be posted on https://itsblog.manhattan.edu

Wireless Printing Using Web Print


Click here to get to the Web Print landing page which has resources for using this new feature.



ISP Maintenance 4/5 4am-6am

We have received notification from our primary Internet Service Provider stating that maintenance will be conducted on some network equipment to improve security, stability, and capacity.

This maintenance will be on April 5th, from 4am until 6am. Our backup Internet Service Provider should take over as soon as our primary provider goes down. Users should see little Internet or connectivity issues during this time, however, there maybe some cases of speed degradation during the maintenance window. 

We apologize for this inconvenience. If you have any questions, please contact ITS at its@manhattan.edu or at extensions x-7973.

Wednesday, March 28, 2018

How to Protect Your Data and Devices While Traveling with Tech

Due to enhanced security measures in most countries, travelers with tech should be prepared for possible disruptions or additional wait times during the screening process. Here are some steps you can take to help secure your devices and your privacy.
Good to know:
  • While traveling within the United States, TSA agents at the gate are not allowed to confiscate your digital devices or demand your passwords.
  • Different rules apply to U.S. border patrol agents and agents in other countries. Federal border patrol agents have broad authority to search everyone entering the U.S. This includes looking through any electronic devices you have with you while you are traveling. They can seize your devices and make a copy for experts to examine offsite. Learn more from the Electronic Frontier Foundation about digital privacy at the U.S. border.
Protect your tech and data when traveling:
  • Travel only with the data that you need; look at reducing the amount of digital information that you take with you. This may mean leaving some of your devices at home, using temporary devices, removing personal data from your devices, or shifting your data to a secure cloud service. Authorities or criminals can't search what you don't have.
  • Most travelers will likely decide that inconvenience overrides risk and travel with electronic devices anyway. If this is the case, travelers should focus on protecting the information that they take with them. One of the best ways to do this is to use encryption. Make sure to fully encrypt your device and make a full backup of the data that you leave at home.
  • Before you arrive at the border, travelers should power off their devices. This is when the encryption services are at their strongest and will help resist a variety of high-tech attacks that may attempt to break your encryption. Travelers should not rely solely on biometric locks, which can be less secure than passwords.
  • Make sure to log out of browsers and apps that give you access to online content, and remove any saved login credentials (turn off cookies and autofill). This will prevent anyone from using your devices (without your knowledge) to access your private online information. You could also temporarily uninstall mobile apps and clear browser history so that it is not immediately apparent which online services you use.
Get your device travel ready:
  • Change your passwords or passphrases before you go. Consider using a password manager if you don't use one already.
  • Set up multifactor authentication for your accounts whenever possible for an additional layer of security.
  • Delete apps you no longer use.
  • Update any software, including antivirus protection, to make sure you are running the most secure version available.
  • Turn off Wi-Fi and Bluetooth to avoid automatic connections.
  • Turn on "Find My [Device Name]" tracking and/or remote wiping options in case it is lost or stolen.
  • Charge your devices before you go.
  • Stay informed of TSA regulations and be sure to check with the State Department's website for any travel alerts or warnings concerning the specific countries you plan to visit, including any tech restrictions.
  • Clear your devices of any content that may be considered illegal or questionable in other countries, and verify whether the location you are traveling to has restrictions on encrypted digital content.
  • Don't overlook low-tech solutions:
    • Tape over the camera of your laptop or mobile device for privacy.
    • Use a privacy screen on your laptop to avoid people "shoulder surfing" for personal information.
    • Physically lock your devices and keep them on you whenever possible, or use a hotel safe.
    • Label all devices in case they get left behind!
These guidelines are not foolproof, but security experts say every additional measure taken can help reduce the chances of cybertheft.

Partially reposted from https://er.educause.edu/blogs/2017/9/march-2018-how-to-protect-your-data-and-devices-while-traveling-with-tech


Thursday, March 22, 2018

COMPLETE: ISP Maintenance Friday March 23 through Monday March 26

COMPLETED: As of Monday, March 26th at 7:15am, this maintenance has been completed. We apologize for any inconvenience that this may have caused. If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973.

Our primary ISP will be performing maintenance to a large fiber optic splice block in Manhattan during the upcoming weekend.  Manhattan College's primary internet connection runs through this block and will be off line for the duration of the maintenance. 

In preparation for this, we will be switching over to a backup connection Friday, March 1, at 7am and remaining on the backup connection for the duration of the maintenance. 

Most services should not be disrupted, though we may see some degraded performance during heavy use times.

We are doing everything in our power to make the switchover and operation as seamless as possible. We appreciate your patience. 

Thursday, March 15, 2018

COMPLETE: Horan Hall - Brief Network Outage 3/15 at 2:30pm

UPDATE: The generator test in Horan Hall was completed successfully.

Physical Plant will be conducting a generator test in Horan Hall today, March 15th at approximately 2:30pm. We apologize for such short notice.

There will be two brief outages, one while switching to generator power, the other while switching back to main power.

This will not affect the rest of campus.

Monday, March 12, 2018

Computer Lab Software Request Deadline for Fall 2018 is May 11, 2018

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Fall 2018 semester should be submitted by May 11, 2018. Requests submitted after the deadline may not be installed in the labs for the Fall 2018 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.


Please submit your Software Request forms ASAP.

Thursday, March 8, 2018

Updates to College Service Pages (Self-Service, Banner, ATS) Coming 3/13

Updated login pages for Self-Service, Banner, and ATS (Applicant Tracking System) will be released to the campus community on Tuesday, 3/13.

The updates to the service pages better align the page designs with the college's current online web presence. As part of the update, we have also committed to following the practice of accessible web design to insure that the web pages are usable by everyone.

Besides the design refresh, the pages were built using the college's content management system which will facilitate timely updates to the web pages by content providers.  The content displayed on each page has also been updated.


New Self Service Service Page


Manhattan College Updated Self-Service Page

 Check out the updated services pages after 3/13:

More noticeable and extensive changes will be coming soon to the college's JasperNet Account self-help tool. The changes will include interface changes as well as workflow enhancements to streamline the user onboarding process.

Friday, March 2, 2018

Rooms Currently Experiencing Issue

This is just a reminder to keep an eye on this report for Rooms Currently Experiencing Issues.  Knowing ahead of time can help you mitigate how to handle your classes.

ITS and Library Collaborate on Nercomp Presentation June 12, 2018

Anita McCarthy, ITS Training Coordinator, Richard Musal Director of Client Services & Operations, and Laurin Paradise, Reference & Instruction Librarian, are presenting at a Nercomp event June 12, 2018.

Their presentation will discuss how ITS and the Library collaborated to bring a Google Jamboard to the Library study room and how it is being used by students.

Reminder: Transition to Google Drive File Stream

Google Drive Sync ends support on  May 12th, 2018.

Google Drive for Mac/PC—was going to shut down completely on March 12th, 2018. In response to customer feedback, Google is delaying that shutdown date to May 12th, 2018.

About:

Drive File Stream is a new way to access all of your Google Drive files directly from your Mac or PC, without using up all your disk space. Unlike traditional file sync tools, Drive File Stream doesn’t require you to download your files first in order to access them from your computer. Instead, when you need to view or edit a file, it automatically streams from the cloud, on-demand. With Drive File Stream, your team will spend less time waiting for files to sync, no time worrying about disk space, and more time being productive.
With Drive File Stream, you can:
  • Quickly see all your Google Drive files in Finder/Explorer (including Team Drives).
  • Browse and organize Google Drive files without downloading all of them to your computer.
  • Choose which files or folders you'd like to make available offline.
  • Open files in common apps like Microsoft Office and Adobe Photoshop.

Environment

Windows
MacOSX
Google Drive

How do I get started?


Visit the Drive Help Center to install Drive File Stream and get started.

Instructions for Installing Google Drive File Stream:
Install Google Drive Stream.  At the conclusion of the installation, you will get a pop up asking whether you want to replace Google Drive Sync with Drive Stream or whether you want to use both.  It is recommended that you select "Yes" indicating that you wish to replace.

 



What about the current Drive application? Before installing File Stream, Google recommends removing the current Drive folder. For ease of use, we think it's best to uninstall the current Drive client. 

Uninstall Drive and install File Stream

1. Uninstall the previous Google Drive app or Backup and Sync if it is present on your computer. To uninstall, navigate to the Windows icon in the bottom left corner of the screen and search for "Control Panel" and proceed to open it. You should be greeted with this window:
image depicting control panel optionsOnce you click on "Program and Features", you will be shown a list of programs that are installed on your computer. Navigate to the Google Drive app that you previously installed on your PC and select it. You will then see appear the option to uninstall that program. Proceed with the uninstall to completely remove the program from your PC.
2. Delete Google Drive Sync folder from your computer. It is a local folder only now and no longer syncs.
3. Install Drive File Stream. You can find it here. Depending on preferences of the User, it can be a good idea to create shortcuts on the desktop and in the Favorites or Quick Access areas of Windows and MacOS. We also recommend removing any shortcuts to the previous Google Drive folder to avoid confusion.
Also, the Drive File Stream icon in the Windows task bar will be grey, that should be the only Google Drive icon found in the task bar.  If you see the older Google Drive Sync colored icon still on your computer go back to step 2 and delete old Google Drive Sync folder.
file_stream_setup.gif

Feel free to contact the ITS Help Desk with any support in this transition.