Tuesday, April 25, 2017

Creating Appointment Slots with Google Calendar

You can set up appointments on your calendar that people can reserve. For instance, professors can have their students reserve time during office hours each week.

Click here for instructions on how to set up your calendar for reservations and how others can reserve those appointments.
This feature is available only with a work or school Google Calendar account.

Click here for more Google Calendar Features:

Knowledge Base Article: Using Google Calendar to Set Up Appointment Slots

Schedule Meetings More Efficiently with Google Calendar

Adding College Calendars to Your Google Calendar

partially reposted from: https://support.google.com/calendar/answer/190998?hl=en

Monday, April 24, 2017

COMPLETED - Brief Emergency Maintenance at 7:00 PM on Production Banner Forms (INB)

ITS will be performing emergency maintenance starting at 7:00 PM this evening. Production Banner Forms will be unavailable for approximately 15-30 minutes while the maintenance is performed.

The maintenance is to put a patch into production that fixes an issue with the latest version of Java.

We apologize for any inconvenience this may cause.

- - - - -

Updated at 7:17 PM:

The maintenance has been completed. Production Banner Forms are back online.

Wednesday, April 19, 2017

RLC 103 Lab will be Partially Closed Tomorrow April 20, 2017

ITS will be performing emergency maintenance to install software in RLC 103 tomorrow all day.  Half of the lab will be closed for maintenance.  Please adjust your plans as needed.

Monday, April 17, 2017

UPDATE 3 April 18 3:20pm - Computer Lab Issues.

UPDATE 3 April 18 3:20pm
Sorry got caught in a meeting and ran late.

MGL 304 Complete
LIB 401: Complete
LIB 206: Completing tomorrow
MGL 110: In Progress
RLC: Final quality control in progress, expected complete shortly.

Update 2 April 18 9:25am

DLS 201: Activation of Bloomberg Software in progress
RLC: 90% across all rooms, finalization in progress.
LIB 410: Finalization from 11-3pm

We expect all outstanding work to be completed today with the exception of some specialized software as noted. Please check here for further updates throughout the day.

Update 3 is expected no later than 2:30pm.


Update 1 - April 17, 11:04pm Next Update April 18 before 10am.

506: Complete
410: Finishing Tonight
206: 1/6th Complete, finishing tomorrow

305: 80% Complete
110: Has not been started, target is complete tomorrow.

314: Complete
309: Complete
210: Fix applied, Bloomberg software being reactivated tomorrow.

102,104,107: Fix applied, finalization in progress.
103: 50% Complete
105: 50% Complete, rest in progress.

Further updates tomorrow AM will be made on special software packages that we are in the process of reactivating/installing including:
BookWright in DLS 314 and Lib 410
LPile RLC Labs
GMS Aquaveo RLC 104
Virtual Box RLC Labs
AutoCad  RLC 103


Late last week the automatic Windows 10 updates to the Microsoft Windows deployments in our computer labs was found to cause several major issues, including preventing successful login to the computer labs.

Our desktop support engineer has been working through the holiday weekend and a working solution was identified and is currently being deployed.

We expect login functionality and usability to be restored to nearly all computer labs by this evening. Some third party software packages may remain impacted. We will update this blog entry this AM with more information on what we expect to be functioning and not functioning for Tuesday AM classes, though we are working around the clock to implement a solution as fast as possible.

ITS Customer Satisfaction Survey

Please take a moment to fill out the semesterly ITS Customer Satisfaction Survey.  Please try to think only of your experience with ITS for the Spring 2017 semester. Here is a link to the survey.
Thank you for your feedback.

Thursday, April 13, 2017

RESOLVED - Lee Hall Internet Issues

ITS is aware of and currently troubleshooting internet issues in Lee Hall.
More information will be posted as it becomes available.

RESOLVED - Authentication issues this AM

A member of the ITS department noticed, around 6:51 AM this morning, an issue with JasperNet authentication services. Traffic was not properly redirecting to the JasperNet login page.

The issue was resolved by around 7:08 AM, at which point all services were restored.

We apologize for any inconvenience this may have caused.

Wednesday, April 12, 2017

Computer Lab Outage

Manhattan College ITS is aware of the issues being experienced in computer labs and classrooms on campus. These issues are resulting from a Microsoft service update of Windows 10 Anniversary Edition, deployed by Microsoft, not Manhattan College. ITS appreciates your patience as we work to bring the computers to working order. For now, there will be local accounts made for each lab going forward. For example, if you are working in a lab, or classroom, the user login will be “nameoflab”, and the password is the same, “nameoflab”. Thus a computer located in “rlc103” will have the username "rlc103" and the same for a password. If you have any questions regarding the outages we are experiencing across campus, please feel free to contact ITS via email or by telephone at 1-718-862-7973. Thank you for your cooperation during this period.   Local Profiles will be implemented by April 21st.

Tuesday, April 11, 2017

Google Calendar on iPad: Ready for Business

Whether you’re jumping from meeting to meeting or on your way to meet a customer—your calendar needs to work for you...anywhere, anytime.

Google is bringing Google Calendar to the iPad.
With the new app, you’ll get all the Calendar features you know and love, now optimized for iPad. Use Calendar’s machine intelligence-powered features to:

Plus, you can search your Calendar easily from the iPad home screen with Spotlight Search.

Download the Calendar app for iPad today.

Partially reposted from:  https://gsuiteupdates.googleblog.com/2017/03/calendar-on-ipad-ready-for-business.html

Monday, April 10, 2017

UPDATE: Planned Network Maintenance Miguel Hall 4/17 at 7am

UPDATE: The planned network maintenance has been successfully completed as of 8:00am this morning. We apologize for any inconvenience that this may have caused.

UPDATE: Due to some unforeseen circumstances, this scheduled maintenance will be re-scheduled for Monday, April 17th from 7:00am-8:00am. We apologize for this inconvenience.

ITS will be conducting network maintenance on first floor of Miguel Hall on Thursday, April 13th, which will cause some localized network outages between 7am and 8am.

In order to replace improve network reliability, there will be scheduled network maintenance in order to replace some network equipment. This network maintenance will affect the wired and wireless networks on the first floor of Miguel Hall.

We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu

Sunday, April 9, 2017

RESOLVED - Self-service temporarily down for emergency maintenance

Self-service will be down for approximately 10 minutes for emergency maintenance. We apologize for any inconvenience.

Wednesday, April 5, 2017

Projector Auto Sleep being Enabled on Campus

In our continued efforts toward sustainability we have decided to implement an automated sleep timer on the projectors.  To balance class interruptions, projectors will turn off after four hours of non use.  As always, we encourage you to turn off the projectors when you are done with your classes.

Standardization of Crestron Control Units

In our continued effort toward exceptional customer service, we are starting a project today that will standardize the looks of the buttons on the Crestron Control Units in classrooms across campus.  As part of this initiative we will install engraved button labels and enable the backlight to make the buttons more easily viewable.  The volume level light will also be enabled.  See pictures below:



Monday, April 3, 2017

Brief emergency Self-Service maintenance tonight around 7:00 P.M.

Please be advised, ITS will be quickly performing emergency system maintenance early this evening: Monday, 4/3/2017, around 7:00 P.M.

Self-service Banner will look different for approximately 5-15 minutes while the maintenance is taking place.

Don’t Be Fooled! Protect Yourself and Your Identity

According to the US Department of Justice, more than 17 million Americans were victims of identity theft in 2014. EDUCAUSE research shows that 21 percent of respondents to the annual ECAR student study have had an online account hacked, and 14 percent have had a computer, tablet, or smartphone stolen. Online fraud is an ongoing risk. The following tips can help you prevent identity theft.
  • Read your credit card, bank, and pay statements carefully each month. Look for unusual or unexpected transactions. Remember also to review recurring bill charges and other important personal account information.
  • Review your health insurance plan statements and claims. Look for unusual or unexpected transactions.
  • Shred it! Shred any documents with personal, financial, or medical information before you throw them away.
  • Take advantage of free annual credit reports. In the US, the three major credit reporting agencies provide a free credit report once a year upon request.
  • If a request for your personal info doesn’t feel right, do not feel obligated to respond! Legitimate companies won’t ask for personal information such as your social security number, password, or account number in a pop-up ad, e-mail, text, or unsolicited phone call.
  • Limit the personal information you share on social media. Also, check your privacy settings every time you update an application or operating system (or at least every few months).
  • Put a password on it. Protect your online accounts and mobile devices with strong, unique passwords or passphrases.
  • Limit use of public Wi-Fi. Be careful when using free Wi-Fi, which may not be secure. Consider waiting to access online banking information or other sensitive accounts until you are at home.
  • Secure your devices. Encrypt your hard drive, use a VPN, and ensure that your systems, apps, antivirus software, and plug-ins are up-to-date.
If you become a victim of identity theft:
  • File a report with the US Federal Trade Commission at IdentityTheft.gov
  • Use the identity theft report to file a police report. Make sure you keep a copy of both reports in a safe place.
  • Flag your credit reports by contacting the fraud departments of any one of the three major credit bureaus: Equifax (800-525-6285), Experian (888-397-3742), or TransUnion (800-680-7289).
Partially reposted from: https://www.educause.edu/focus-areas-and-initiatives/policy-and-security/cybersecurity-initiative/community-engagement/security-awareness

Computer Lab Software Request Deadline for Fall 2017 is May 12, 2017

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already slated to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Fall 2017 semester should be submitted by May 12, 2017. Requests submitted after the deadline may not be installed in the labs for the Fall 2017 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.