Tuesday, December 23, 2014

Client Services Closed for the Holidays December 24th through January 4th

All Client Services offices will be closed starting Wednesday the 24th.  We will reopen on Monday January 5th.

Wednesday, December 17, 2014

Christmas Break Maintenance 12/29 and 1/2

ITS will be performing server room and internet connectivity maintenance on Monday December 29th and Friday January 2nd from approximately 7am to 12 noon.

On Monday December 29th server room maintenance will be performed causing sporadic outages of all Jaspernet Services between 7am and 12 noon.

On Friday January 2nd we will be performing maintenance on our internet link and associated hardware causing a complete internet connectivity outage from 7am to approximately 12 noon.

We apologize for any inconvenience this may cause and wish you all a Merry Christmas and happy New Year.

Monday, December 15, 2014

Planned Maintenance and Upgrade - OneWeb

The OneWeb "Add Value" system for JasperCard will be offline for maintenance and upgrade starting in the afternoon of Tuesday 12/16.  The upgrade has been scheduled to upgrade the OneWeb system to provide a better user experience.  Other system maintenance will also be performed at the beginning of this maintenance window.

As a result, the following services will be offline as follows:

Starting at 2:30PM 12/16
- Balances may not immediately be available when using your JasperCard at campus dining venues.   Campus dining venues scheduled to be open on 12/16 will be fully operational throughout the maintenance.
- OneWeb system offline - not available to add new funds to JasperCard.  Existing funds on JasperCard may still be used.

While we expect all campus dining venues to be fully online later in the day of 12/16, the OneWeb system will remain offline for an extended period to apply additional upgrades.  The OneWeb system is expected to be operational prior to returning from winter break on 1/5/2015.  

The OneWeb maintenance/upgrade affects ONLY adding funds to JasperCard.  All other JasperCard transactions will be ONLINE during this upgrade period.

Information about JasperCard can be found at http://manhattan.edu/JasperCard

Friday, December 12, 2014

Administrative Systems - Planned Maintenance

Information Technology Services will be performing scheduled maintenance to Manhattan College administrative systems (Banner, DegreeWorks, Self-Service) on 12/19-12/20.

Friday December 19 between 8:00pm - 11:00pm 
DegreeWorks will be offline for upgrades.

Saturday, December 20 between 8:00am - 2:00pm
Banner will be offline for upgrades. 

Users may experience short intermittent outages for Self-service applications during this time.

Friday, December 5, 2014

MATLAB Issue Update

A resolution to the MATLAB issue has finally been reached.  We have implemented the fix in RLC 103, RLC 105 and the Library computer labs.

Thursday, December 4, 2014

Computer Lab Sustainability Efforts

#sustainability The first few weeks of the semester resulted in large pillars of wasted paper assembling near the kiosk computers in the library.  The IT department has taken measures to reduce the amount of waste paper generated.  The rate at which the pillars (shown below) are growing has significantly decreased:


Picture of Waste Paper

Some of the measures taken to reduce the amount of waste paper generated include: minimizing the amount of time between clicking print and seeing the result, ensuring that each computer displays only the printers that are in the same room as that particular computer, and, lastly, the default printer on each computer is the printer closest to it.  The combination of these improvements has made a noticeable difference in the volume of waste paper generated, as you can see below.


Monday, December 1, 2014

Client Services Closure 4-6PM 12/5/14

All Client Services offices will be closed on Friday December 5, 2014 from 4-6PM.