Spring 2022 Classroom Technology Training Sign Up

 ITS will be offering classroom technology training sessions from January 10th-14th. 

The trainings will take place on campus with a member of the ITS technology training team. 

The trainings will review the podium guides and basic troubleshooting for the technology in the classrooms. If possible, when signing up for a session, please include the classroom building and number you will be teaching in during the Spring. Please note some classrooms are different than others so the training will be specific to the type of classroom you are teaching in. 

To sign up please click here. 

ITS will also be offering training the second week of classes from January 19th to the 21st. Please email sleavey01@manhattan.edu to schedule a time to review the classroom technology during that week. 

Please feel free to reach out to Susanne Leavey (sleavey01@manhattan.edu) directly with any questions or to schedule an alternative time/date if none of the above work for you.

New Campus Tech Alert! RLC 103 Chromboxes

 This summer, RLC 103 received some new tech and we want to invite you to come use it! 

RLC 103 is now equipped with 10 brand new chromboxes that you can use with improved ease. You may notice that the start screen looks a little different from other computer lab computers on campus but we have made this handy guide for navigating these fast new machines. 

ITS encourages you to come down to RLC 103 and check them out! The major benefits are: 

1. No longer require you to sign in! That's right, you heard correctly. You will only need to sign out of your session when you are done using the chromebox. This ensures a quick start to your session. You will still need to sign into your email, calendar, etc, but will not need to sign in to start your session.  Note: One sign in is often enough when staying in Manhattan College sites.
   
   

2. They can be used to access other computers on campus that contain important software. You can use Remotely to access other computers on campus that are equipped with necessary softwares such as AutoCad, SPSS, MATLAB, and others.

Susies Tech Tips #2

Tech Tip #2 

This weeks tech tip focuses on how to get the fastest response/help when you are creating a ticket. As we have transitioned to online learning and working and issues arise, this tip will help you to create a ticket that has all the right information so ITS can help you faster! 

When you are submitting a ticket it is important for ITS to know as much as possible about your request.

For faster help please reference the suggestions below for creating a ticket: 

1. Describe what you are trying to accomplish.
   Ex: You are unable to enter your Jaspernet account.
   Make sure that you specify which service you are trying to log into (email, banner, self service, etc.)
   
2. Describe what you tried to do to accomplish this.
   Ex: You are not able to log into Banner.
   Make sure to differentiate if it is a problem that is causing you to receive any kind of error message for or if you have forgotten your login credentials.
   
3. Describe exactly what happens and include screenshots.
   Ex: You are receiving an error message when trying to upload something to Moodle.
   Explain step by step starting from when you login to Moodle up until you receive the error message and how many times you tried to do this. Make sure that you take a screenshot, if possible, of the message and attach it to the ticket.
   
4. Other important details to include:

• Time and Date
• Is this a recurring issue?
• What is your computer make and model? 
• What operating system version are you running?
• What browser version are you running?
• If you are having problems with a software, what version are you using?

** Bonus Tip ** 

While most people are aware that you can create a ticket by emailing ITS, we would also like to encourage you to use our vast Service Catalog to submit tickets. Submitting via the service catalog ensures that your ticket is going to the appropriate team right away and will result in a faster resolution. 

For more help, please contact ITS at its@manhattan.edu or 718-862-7973

Susie's Tech Tips #1

In light of all of the disturbances and changes in routine that the COVID-19 virus has caused, I thought it was important that the first Tech Tip be a helpful recommendation related to these changes and disturbances. 

Tech Tip # 1 

ITS understands and sympathises with the uncertainty and uncomfortability surrounding working remotely and we want to make sure you have the resources and tools that you need. This tip is a good place to start if you are unsure of what you will need, technology wise, to work remotely.

Before you request VPN or a Remote Desktop connection- try to do the things you would normally do at work from home, first. This is important because it will allow you to see what you can and cannot do from your home computer/connection. 

There have been many measures taken by ITS and the college to make working remotely as seamless as possible, including removing some VPN requirements from certain services to ensure those who use them regularly can access them easily. 

If you have tested this at home and are still having difficulties accessing what you need to, please reach out to ITS as soon as possible so we can help you resolve the issue quickly. 

If you have a moment it would be greatly appreciated if you could fill out this form to provide feedback or ask questions about this tip!

For more help, please contact ITS at its@manhattan.edu or 718-862-7973

ITS to Launch Virtual Technology Showcase

Virtual Technology Showcase at Manhattan College will commence for 12 Weeks

ITS will be releasing a Virtual Technology Showcase on the Manhattan College ITS Blog that will extend over the course of 12 weeks.

The objective of the Showcase is to familiarize the Manhattan College community with the technology found at the college as well as the initiatives started by Manhattan College IT Services. The blog posts will highlight the ways technology can improve your daily experience at the college.

Each topic consists of information and instructions regarding the technology for that week as well as a questionnaire at the end asking for various feedback.

Topics to be covered include:

• Kramer VIA GO Wireless Presentation (aka AirPlayV2) 
• Crestron Multihead Connection
• Web Print Wireless Printing
• formMule Google Sheet Addon that allows you to easily send mail merges
• Jamboard a collaborative digital whiteboard
• Lynda.com
• Glance MC App
• G Suite Productivity Apps
• Badging: Digital Badges provide a way to showcase an accomplishment or skill 
• LabSeat
• Google Hangouts Meet Hardware
• 25Live the college's room scheduling software